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3 results for Help Desk Support Manager in St. Cloud, MN
- Plymouth, MN
- onsite
- Temporary
- 24 - 31 USD / Hourly
- <p>The IT Support team serves as the first point of contact for internal users who need technical assistance. Support is provided through a mix of in-person interaction, phone, chat, email, user portals, and remote screen-sharing tools.</p><p>This role focuses on supporting and improving the end-user hardware and software environment. The team partners with multiple business functions to maintain and enhance the technology systems that enable day-to-day operations across office and operational settings. Responsibilities include supporting Microsoft 365, operating systems, and standard software tools, as well as managing the full lifecycle of end-user IT assets such as laptops, desktops, and peripherals.</p><p>Day-to-Day Responsibilities</p><p>• Serve as a primary support resource for hardware, application, and data-related issues across multiple locations </p><p>• Respond to incoming requests via phone, chat, email, alerts, or in person, and accurately triage, diagnose, resolve, or escalate issues within defined SLA guidelines</p><p>• Log and update tickets with detailed notes on issues, root causes, status, and resolution using an ITSM platform</p><p>• Coordinate with vendors or internal teams to resolve escalated issues and ensure a positive end-user experience</p><p>• Assist senior team members with minor system configurations or enhancements requested by the business</p><p>• Support IT projects including software upgrades, hardware refreshes, new deployments, and audio/visual support</p><p>• Create and maintain technical documentation such as procedures, how-to guides, training materials, and FAQs for end users</p><p>• Collaborate effectively within a team environment while maintaining a strong customer service mindset</p>
- 2026-04-08T00:00:00Z
- Anoka, MN
- onsite
- Permanent
- 75000 - 85000 USD / Yearly
- <p>This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
- 2026-04-08T00:00:00Z
- Anoka, MN
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- <p>We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. </p><p><br></p><p>Responsibilities:</p><p>Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAs</p><p>Troubleshoot hardware, software, OS, and network-related issues across user environments</p><p>Provide remote support for systems and applications using standard tools</p><p>Escalate complex issues and collaborate with senior team members when needed</p><p>Partner with IT leadership to understand user needs, processes, and support strategies</p><p>Coordinate with team members to expedite issue resolution</p><p>Document incidents, troubleshooting steps, and resolutions accurately</p><p>Contribute to and maintain knowledge base articles</p><p>Support IT projects and infrastructure-related initiatives as assigned</p><p>Participate in on-call support rotation as needed</p>
- 2026-03-26T00:00:00Z