We are looking for a dedicated Help Desk Analyst I to join our team in South Jordan, Utah. As part of this long-term contract position, you will provide first-level IT support, resolving technical issues for users through remote and onsite assistance. This role is ideal for individuals with a strong customer service focus and a passion for troubleshooting and problem-solving in a dynamic environment.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT issues involving Microsoft Windows 10, Active Directory, and other hardware or software systems.<br>• Deliver remote support using ticketing tools like Autotask, providing effective solutions to client workstations.<br>• Conduct onsite visits to address technical problems that cannot be resolved remotely.<br>• Respond promptly and professionally to user inquiries, ensuring a high level of customer satisfaction.<br>• Escalate unresolved or complex issues to higher-tier IT staff for further investigation.<br>• Maintain detailed documentation of all support cases and resolutions within the ticketing system.<br>• Assist in educating users on basic troubleshooting steps to enhance their technical understanding.<br>• Collaborate with team members to ensure seamless IT operations and support delivery.
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
We are looking for a skilled IT Field Technician to join our team in Orem, Utah. This Contract-to-permanent position requires a hands-on, detail-oriented individual capable of managing a variety of technical tasks, including structured cabling, PC support, and networking. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering high-quality results.<br><br>Responsibilities:<br>• Install, maintain, and troubleshoot structured cabling systems to ensure seamless connectivity.<br>• Configure and support system setups, including hardware and software components.<br>• Provide onsite networking assistance, including setup and diagnostics for switches and routers.<br>• Collaborate on project-based assignments, showcasing flexibility and problem-solving skills.<br>• Develop and document repeatable processes to enhance operational efficiency.<br>• Set up, configure, and maintain desktops, laptops, and peripheral devices.<br>• Diagnose and resolve technical issues related to hardware and software.<br>• Perform operating system installations, updates, and patch management.<br>• Offer technical support to end-users both onsite and remotely.<br>• Maintain accurate inventory records of IT assets and support documentation efforts.
We are looking for an experienced Director of IT Product & Business Analysis to act as the strategic link between technology and business operations. In this role, you will ensure seamless communication and collaboration within the organization, aligning technology initiatives with business goals. This position offers the opportunity to drive innovation, enhance processes, and foster meaningful partnerships across teams.<br><br>Responsibilities:<br>• Lead technology-business alignment efforts across the Americas, overseeing strategy and operations in multiple regions.<br>• Advocate for business stakeholders, ensuring their feedback and ideas are integrated into technology plans and initiatives.<br>• Represent the technology department in discussions with business leaders, external partners, and suppliers.<br>• Analyze regional business needs, from strategic priorities to operational requirements, and communicate them effectively to the technology team.<br>• Drive continuous improvement by leveraging technology to enhance business processes and the overall user experience.<br>• Facilitate planning and governance processes, ensuring active participation and awareness among business stakeholders.<br>• Oversee service transitions to operations, including activities like testing, service negotiations, and change management.<br>• Promote innovation and creativity within the organization, building trust and shared ownership across teams.
