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2 results for Customer Service Representative in Shelton, CT
- Rockleigh, NJ
- onsite
- Temporary / Contract
- 22.8 - 26.4 USD / Hourly
- We are looking for a Customer Support Account Specialist to support key customer accounts in Rockleigh, New Jersey within the high-tech electronics industry. This Long-term Contract position focuses on delivering responsive account support across the full sales cycle, helping customers and internal teams navigate order activity, service needs, and issue resolution. The ideal candidate is comfortable managing complex account requests, communicating across departments, and ensuring a consistent customer experience from inquiry through fulfillment.<br><br>Responsibilities:<br>• Build and sustain strong working relationships with major customer accounts while serving as a reliable point of contact for sales and support needs.<br>• Manage escalated account concerns and coordinate timely resolutions related to orders, returns, shipment status, and logistics matters.<br>• Provide day-to-day support before and after the sale by partnering with customers and sales teams to keep account activity moving efficiently.<br>• Investigate order delays, rush requests, tracking questions, and shipping updates, and adjust order details when business needs change.<br>• Review and maintain account information in company databases, monitor key data points, and prepare reports for customers and internal stakeholders.<br>• Identify practical solutions to moderately complex service challenges to help maintain smooth account operations and customer satisfaction.<br>• Communicate with cross-functional teams including fulfillment, production, shipping, finance, technical support, and client-facing groups to resolve issues effectively.<br>• Represent the organization at trade shows and industry events as needed to support customer engagement and business objectives.
- 2026-10-20T00:00:00Z
- Tarrytown, NY
- onsite
- Permanent / Full Time
- 65000 - 75000 USD / Yearly
- We are looking for a customer-focused, detail-oriented individual to guide new and existing clients through a smooth onboarding and support experience in Tarrytown, New York. This role plays an important part in helping customers gain value from available products, tools, and resources while building strong long-term relationships. The ideal candidate brings strong organization, clear communication, and the ability to coordinate with multiple teams to keep accounts moving forward successfully.<br><br>Responsibilities:<br>• Lead the client journey from initial setup through ongoing engagement, helping customers build confidence and achieve successful adoption.<br>• Organize onboarding activities such as introductory outreach, training coordination, account preparation, access setup, and communication with internal partners.<br>• Deliver guidance on product usage, practical strategies, and available business and marketing resources that support customer success.<br>• Maintain regular contact with customers to assess goals, monitor satisfaction, identify challenges, and recommend improvements where needed.<br>• Recognize opportunities to expand account value, encourage referrals, and connect customers with the appropriate internal teams for next steps.<br>• Keep customer information, onboarding progress, communication history, and account updates accurately documented in company systems.<br>• Assist clients in navigating digital resources, educational content, support materials, and branded assets available to them.<br>• Contribute to the development and upkeep of onboarding documents, training content, and customer-facing communication materials.<br>• Gather client feedback and share insights with internal stakeholders to support service enhancements and a stronger overall customer experience.<br>• Partner with cross-functional teams to route questions efficiently and help ensure timely resolution of customer needs.
- 2026-10-12T00:00:00Z