<p>Proactively recruiting Help Desk Technicians for upcoming contract and contract-to-hire opportunities.</p><p>Candidates skilled in supporting end users, troubleshooting technical issues, and maintaining daily IT operations are encouraged to connect ahead of new openings.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide first- and second-line support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Manage and resolve tickets using ServiceNow, Jira, Zendesk, or similar ITSM platforms</li><li>Assist with account creation, password resets, and permissions (Active Directory / Entra ID)</li><li>Support O365, Windows 10/11, VPN, and basic network troubleshooting</li><li>Install, configure, and update applications as needed</li><li>Document resolutions, steps, and user instructions</li></ul>
We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.<br><br>Responsibilities:<br>• Set up user hardware and ensure proper configuration.<br>• Process returns and maintain accurate records.<br>• Provide hands-on support for onsite users, troubleshooting basic IT issues.<br>• Diagnose and resolve printer and office computer problems.<br>• Perform minor server room tasks, such as rebooting terminal servers.<br>• Create tickets for advanced issues requiring escalation.<br>• Assist with resolving small-scale technical challenges to support daily operations.
We are looking for an experienced Information Technology Administrator to join our team in Cibolo, Texas. In this role, you will oversee the management and optimization of IT systems, ensuring the infrastructure operates smoothly and securely. This position requires a proactive individual capable of addressing complex technical challenges while driving continuous improvement in system performance.<br><br>Responsibilities:<br>• Manage and maintain IT infrastructure, including servers, networks, and storage systems, to ensure optimal performance and security.<br>• Configure, monitor, and troubleshoot firewalls, VMware, and Veeam Backup solutions to protect and recover critical data.<br>• Administer Active Directory and Microsoft Windows Server environments, ensuring efficient user management and resource allocation.<br>• Support and maintain Citrix Technologies for seamless remote access and virtualization solutions.<br>• Conduct regular system updates, patch management, and performance monitoring to minimize downtime and vulnerabilities.<br>• Implement and manage Cisco networking solutions, including VLANs, WiFi controllers, and Fortinet firewalls.<br>• Collaborate with teams to identify IT requirements and translate them into effective technical solutions.<br>• Develop and enforce IT policies and procedures to maintain compliance and security standards.<br>• Provide technical support and training to users, troubleshooting hardware and software issues promptly.<br>• Evaluate emerging technologies to recommend upgrades or improvements that align with organizational goals.
We are looking for a skilled Desktop Support Analyst to join our team in White Plains, New York. In this long-term contract role, you will play a key part in ensuring the efficient operation of desktop systems and supporting end-user computing environments. The ideal candidate will bring strong technical expertise, excellent problem-solving skills, and a proactive approach to maintaining and improving IT infrastructure.<br><br>Responsibilities:<br>• Provide advanced technical support for desktop systems, including troubleshooting hardware and software issues.<br>• Configure, maintain, and optimize Windows 11 environments, ensuring seamless end-user experiences.<br>• Manage Active Directory, Group Policy, and PowerShell scripting to streamline operations and maintain security.<br>• Implement and oversee endpoint management tools, such as Microsoft Intune, to ensure compliance and efficiency.<br>• Develop and execute OS imaging and deployment strategies with a focus on automation and scalability.<br>• Monitor and enforce endpoint security protocols, including encryption and compliance measures.<br>• Collaborate with team members to identify areas for improvement and implement solutions that enhance system performance.<br>• Utilize strong analytical skills to diagnose and resolve complex technical issues.<br>• Manage multiple projects simultaneously, ensuring timely delivery and effective resource allocation.<br>• Stay current with emerging technologies and trends to continuously improve desktop support processes.
<p>Are you passionate about technology and love helping people? Do you thrive in a collaborative environment where kindness, optimism, and hard work are celebrated? We believe in creating a workplace that’s not only productive but also fun—a place where your contributions matter and your growth is supported.</p><p><br></p><p>We’re looking for a Desktop Support Analyst who brings energy and innovation to their work while delivering exceptional IT support. This role is perfect for someone who enjoys solving problems, mentoring others, and making a positive impact every day.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide hands-on and remote support for desktops, laptops, mobile devices, and related hardware/software.</li><li>Troubleshoot a wide range of issues including networking, video conferencing, and infrastructure.</li><li>Manage and resolve IT incidents across multiple levels.</li><li>Install and configure personal computer systems and related components.</li><li>Maintain and optimize Active Directory, Group Policies, and network printing.</li><li>Work with System Center Configuration Manager (SCCM) for deployment, monitoring, and administration.</li><li>Identify and evaluate new hardware/software solutions with a focus on efficiency.</li><li>Collaborate with team members and provide guidance to ensure smooth operations.</li></ul><p><br></p>
We are looking for a skilled Systems Administrator to join our team in Mesa, Arizona. The ideal candidate will have expertise in managing and maintaining IT systems, ensuring seamless operations and optimal performance. This role requires strong technical knowledge, problem-solving skills, and the ability to work collaboratively to support organizational goals.<br><br>Responsibilities:<br>• Administer and maintain Active Directory, ensuring proper configuration and functionality.<br>• Manage Windows Server environments to optimize system performance and reliability.<br>• Provide support for Windows 10, addressing user issues and implementing updates as needed.<br>• Oversee and maintain Dell Technologies systems, ensuring hardware and software are running efficiently.<br>• Configure, manage, and support Citrix environments to ensure secure and efficient remote access.<br>• Troubleshoot system issues, identify root causes, and implement effective solutions.<br>• Monitor system performance and apply upgrades or patches to maintain security and functionality.<br>• Collaborate with team members to develop and implement IT strategies that align with organizational goals.<br>• Document system configurations, procedures, and troubleshooting steps for future reference.<br>• Stay updated on emerging technologies and recommend improvements to current systems.
<p>Our client is seeking a strategic and visionary Senior Information Technology Manager to lead and oversee the organization’s IT infrastructure, systems, support services, and cybersecurity across all business units, including international operations. This hands-on leadership role ensures technology solutions are scalable, secure, and aligned with broader business objectives. You’ll partner closely with senior leadership to define and deliver a technical roadmap that supports business growth and risk mitigation.</p><p><br></p><p>Key Responsibilities:</p><p><strong>Strategic Planning & Technology Management (35%)</strong></p><ul><li>Collaborate with senior leadership to develop and execute IT strategies that drive innovation and support long-term business goals, organizational objectives, and risk management.</li><li>Manage enterprise-wide systems, networks, and applications, ensuring high availability, reliability, and performance. Provide after-hours support as needed.</li><li>Proactively implement controls to address evolving cybersecurity threats and ensure compliance with relevant standards. Safeguard data integrity and protect company assets.</li><li>Work cross-functionally to identify and deliver technology-driven process improvements, monitor industry trends, and recommend relevant solutions.</li></ul><p><strong>Team & Relationship Development (35%)</strong></p><ul><li>Lead, mentor, and support the IT team—including infrastructure, support, and systems administration—while promoting a collaborative and customer-focused culture.</li><li>Foster an environment that prioritizes professional growth and encourages a SMART, healthy workplace.</li><li>Provide direct oversight of global IT operations, ensuring alignment with overall standards and strategies.</li><li>Maintain strong relationships with international partners and ensure consistency in IT governance.</li><li>Manage vendor relationships, contracts, and service-level agreements.</li></ul><p><strong>Budgeting, Policy, & Compliance (30%)</strong></p><ul><li>Optimize IT budgets, forecasts, and resource allocation to maximize efficiency and scalability. Ensure on-time, on-budget project delivery.</li><li>Establish and enforce IT policies, procedures, and best practices organization-wide.</li><li>Lead internal and external IT audits, maintain audit readiness, and oversee documentation and remediation for regulatory and industry compliance (e.g., SOX, data privacy requirements).</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Neenah, Wisconsin. In this role, you will focus on providing technical support and assisting with the transition to Windows 11 across multiple devices. This position requires strong attention to detail and excellent customer service skills.<br><br>Responsibilities:<br>• Prepare and configure desktops and laptops for Windows 11 upgrades, ensuring proper imaging and setup.<br>• Remove unnecessary pre-installed software from devices to optimize performance and functionality.<br>• Maintain accurate inventory records and oversee the shipping process for devices, both locally and remotely.<br>• Collaborate with team members to manage the upgrade of over 200 devices, providing hands-on support as needed.<br>• Deliver one-on-one customer service to users, guiding them through technical processes with patience and professionalism.<br>• Troubleshoot and resolve hardware and software issues related to desktop systems.<br>• Utilize Active Directory to manage user accounts and system access.<br>• Ensure all hardware and software installations comply with organizational standards and security policies.<br>• Provide timely updates and feedback to the team regarding the progress of device upgrades.
<p>We are seeking a highly experienced Release Manager with strong project management capabilities to support a complex application development program. This role is approximately <strong>70% release management</strong> and <strong>30% project management</strong>, working within a large stakeholder environment that requires strong communication skills and the ability to navigate differing priorities and personalities.</p><p><br></p>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis in Schaumburg, Illinois. This role involves providing Level 2 desktop support while ensuring efficient resolution of technical issues and maintaining excellent customer service. The ideal candidate will bring a strong technical background combined with a proactive and service-oriented approach.<br><br>Responsibilities:<br>• Deliver Level 2 support for desktop hardware, software, and peripherals, ensuring timely issue resolution.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.<br>• Provide basic network troubleshooting and escalate complex network issues when necessary.<br>• Collaborate with team members and report progress to supervisors effectively.<br>• Participate in an on-call rotation schedule to address urgent technical concerns.<br>• Maintain an organized and efficient workspace, ensuring all equipment is functional and up-to-date.<br>• Assist users with setup, configuration, and maintenance of PCs and workstations.<br>• Deliver exceptional customer service by addressing user inquiries with professionalism and clarity.<br>• Document technical issues and solutions to improve troubleshooting processes.<br>• Work collaboratively with other IT team members to support organizational goals.
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
<p>We are seeking a dynamic and experienced <strong>IT Director of Infrastructure</strong> to lead the design, deployment, and management of a modern technology infrastructure. This role requires a confident leader who can take ownership from day one, mentor a high-performing team, and drive innovation—including the integration of AI-based solutions—within a complex organizational environment based just north of Dallas, TX in the Plano / Frisco, TX region. (MUST CURRENTLY RESIDE IN DALLAS / FORT WORTH REGION)</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Leadership & Team Development:</strong></p><ul><li>Manage, mentor, and grow a team of Infrastructure Engineers.</li><li>Foster a culture of collaboration, accountability, and continuous improvement.</li></ul><p><strong>Infrastructure Strategy & Execution:</strong></p><ul><li>Design and deploy a modern, scalable, and secure technology infrastructure.</li><li>Develop and implement IT strategies aligned with business goals, focusing on reliability, cybersecurity, and exceptional client service.</li></ul><p><strong>Project & Vendor Management:</strong></p><ul><li>Oversee multiple infrastructure projects concurrently, ensuring timely delivery and quality outcomes.</li><li>Manage relationships with third-party vendors and coordinate with internal business units.</li></ul><p><strong>Innovation & Emerging Technologies:</strong></p><ul><li>Stay ahead of industry trends and emerging technologies.</li><li>Design and implement AI-driven solutions to enhance operational efficiency and business capabilities.</li></ul><p><strong>Governance & Compliance:</strong></p><ul><li>Develop and implement cybersecurity solutions for a complex organization.</li><li>Ensure compliance with regulatory requirements and internal policies.</li></ul><p><strong>Financial & Asset Management:</strong></p><ul><li>Develop and manage IT budgets, procurement processes, and asset management.</li><li>Optimize resource allocation and cost efficiency.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst II to join our team in Wall, New Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization. This is a long-term contract position suitable for professionals with strong problem-solving skills and a commitment to excellent customer service.<br><br>Responsibilities:<br>• Offer prompt and effective technical support for users experiencing issues with software, hardware, and system configurations.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Perform advanced troubleshooting to diagnose and resolve problems related to Windows environments.<br>• Administer and maintain Active Directory, including user account setups and permissions.<br>• Support the deployment, configuration, and maintenance of Windows 10 systems.<br>• Collaborate with team members to identify and implement improvements to IT processes and workflows.<br>• Document resolutions and procedures for common technical issues to streamline future support.<br>• Conduct routine system checks to ensure optimal performance and security.<br>• Assist with onboarding new employees by setting up accounts and ensuring proper access.<br>• Provide clear communication to users regarding issue status and resolution timelines.
We are looking for an experienced Network Operations Manager to join a dynamic team in Omaha, Nebraska. In this Contract to permanent position, you will oversee the design, configuration, and management of a robust network infrastructure, ensuring seamless connectivity and operational efficiency. This role offers an opportunity to lead network operations for a non-profit organization, contributing to impactful initiatives.<br><br>Responsibilities:<br>• Oversee the design and implementation of complex network architectures, ensuring optimal performance and reliability.<br>• Configure and maintain routers, switches, and wireless systems to support organizational needs.<br>• Manage Active Directory systems and ensure secure access and authentication protocols.<br>• Implement and monitor firewalls, including Palo Alto, to safeguard network security.<br>• Lead the configuration and troubleshooting of wireless solutions, such as Aruba Wireless.<br>• Collaborate with cross-functional teams to identify and address infrastructure needs.<br>• Develop and enforce network policies and procedures to maintain compliance and security.<br>• Analyze system performance and execute improvements to optimize efficiency.<br>• Provide leadership and guidance to the network team, fostering a culture of collaboration and growth.<br>• Stay updated on emerging technologies to drive innovation within the network environment.
<p><strong>Position Overview</strong></p><p>Robert Half is seeking an IT support professional with experience in IT Service Management, SAP support, and business analysis for our client in the Madison area. In this SAP Support Analyst role your responsibilities include evaluating and analyzing SAP Help Desk requests, resolving incidents, gathering business requirements for larger projects, assigning tasks to SAP team members, and coordinating to ensure timely completion of incidents and change requests. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Monitor the SAP Help Desk daily and assess new incidents to determine proper resolution steps.</li><li>Resolve SAP incidents when possible and escalate complex issues appropriately.</li><li>Gather and analyze business requirements from stakeholders for requests requiring larger enhancements or changes.</li><li>Assign and track SAP Help Desk tasks for internal team members and offshore support.</li><li>Coordinate with SAP and offshore teams to ensure timely completion of incidents and changes.</li><li>Support SAP and other business/technology teams during design, development, and delivery to ensure scalable and robust solutions.</li><li>Identify, assess, and mitigate risks associated with solutions/designs.</li><li>Motivate and collaborate with team members outside direct authority to meet SAP Help Desk milestones and deliverables.</li><li>Communicate effectively with consultants and work closely in a global team environment.</li><li>Perform other duties as requested by the Director of SAP.</li></ul>
<p><strong>Day in the life: </strong>Leads the day‑to‑day operational delivery of IT services (service desk + field support + EUC + patching + device lifecycle), governs ITIL processes (incident/problem/change/request), ensures SLAs, and provides hands‑on escalation for network/telephony while managing supervisors and technical staff.</p><p> </p><p><br></p><p><strong>Nice‑to‑Have</strong></p><ul><li>ServiceNow administration/reporting; Problem Management rigor.</li><li>Intune Autopilot / MECM task sequence mastery.</li><li>Experience in government/regulatory environments (policy enforcement mindset).</li><li>DR/BCP input experience.</li></ul><p> </p>
<p><strong>Role Overview:</strong></p><p>The IT Systems Manager is responsible for the effective management, security, and optimization of the organization's technology infrastructure. This role oversees disaster recovery strategies, ensures data protection and compliance, and manages critical systems, including virtualization platforms and backup and recovery technologies. Expertise in industry compliance frameworks such as NIST and SOC2 is required to maintain regulatory and operational standards.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day operations of IT infrastructure, including servers, networks, and cloud systems, ensuring reliability and performance.</li><li>Oversee the implementation and maintenance of backup and recovery technologies to protect essential business data.</li><li>Develop and test robust disaster recovery plans to ensure operational continuity in the event of disruptions.</li><li>Monitor and respond to security events proactively, mitigating risks and documenting resolution efforts as needed.</li><li>Manage and optimize virtualized systems for streamlined operations and scalability.</li><li>Collaborate with internal stakeholders to align IT systems and solutions with organizational goals and objectives.</li><li>Maintain strategic partnerships with vendors and manage contracts to ensure reliability and cost-effectiveness of services.</li><li>Conduct audits, risk assessments, and evaluations to ensure compliance with industry standards like NIST and SOC2.</li><li>Lead and mentor IT teams, fostering a culture of learning and innovation to support organizational success.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
<p>We are looking for an experienced IT Manager to lead a dynamic technical team and provide strategic technology consulting to clients in Albuquerque, New Mexico. This role combines team leadership, client engagement, and oversight of managed IT services to ensure optimal performance and alignment with business goals. The ideal candidate will drive operational excellence, foster strong client relationships, and guide the team toward proactive and innovative solutions.</p><p><br></p><p>Responsibilities:</p><p>• Build and mentor a high-performing technical team, fostering a culture of accountability and continuous improvement.</p><p>• Develop and implement clear processes and roles to ensure efficient service delivery and team alignment.</p><p>• Conduct regular one-on-one meetings, performance reviews, and development plans to support team growth.</p><p>• Lead strategic planning for clients, crafting technology roadmaps that align with their long-term business objectives.</p><p>• Conduct on-site client meetings, including business reviews and strategic discussions, to strengthen relationships and provide tailored solutions.</p><p>• Oversee the delivery of managed IT services, including infrastructure management, cloud solutions, cybersecurity, and support processes.</p><p>• Ensure adherence to best practices, security policies, and high standards for service quality and documentation.</p><p>• Manage vendor relationships, licensing renewals, and cost optimization to maximize operational efficiency.</p><p>• Collaborate with sales and operations teams to ensure clients receive consistent and impactful results.</p><p>• Travel periodically to support and align with team members and key clients, ensuring cohesive operations.</p><p>Other duties as needed</p>
<p>We are looking for a dedicated IT Manager to oversee and enhance our organization's technology infrastructure. This Contract to permanent position is ideal for a proactive and detail-oriented individual who excels in both independent work and collaborative settings. </p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain IT systems and network infrastructure to support business operations.</p><p>• Manage and integrate data within enterprise systems, including DelmiaWorks with an Oracle backend.</p><p>• Serve as a liaison between teams to address technical challenges and ensure smooth communication.</p><p>• Provide technical support and guidance to end users regarding IT systems and data processes.</p><p>• Implement strategies to enhance system reliability, security, and performance.</p><p>• Analyze and resolve system-related issues while maintaining operational efficiency.</p><p>• Collaborate on system upgrades and configurations to meet organizational needs.</p><p>• Maintain documentation on IT processes, configurations, and system changes.</p><p>• Utilize backup technologies to ensure data protection and recovery.</p><p>• Travel occasionally to provide on-site IT support and oversee system implementations.</p>
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive and detail-oriented individual who excels at troubleshooting and providing technical support. The role involves addressing a variety of IT issues while ensuring smooth operations and enhancing the overall user experience.<br><br>Responsibilities:<br>• Provide Tier I and Tier II technical support, escalating complex issues when necessary.<br>• Resolve password reset requests and troubleshoot application, printer, and basic technical problems.<br>• Manage and update master computer images, including building new configurations as needed.<br>• Maintain an inventory of technical equipment and ensure proper documentation.<br>• Handle warranty claims and support for computer hardware.<br>• Administer Microsoft Exchange and Office 365 environments.<br>• Diagnose and address recurring and nonrecurring issues with software and operating systems, identifying root causes at a detailed level.<br>• Develop and document alternative methods to improve task efficiency and resolve system inconsistencies.<br>• Install and terminate Ethernet cabling following industry standards.<br>• Collaborate with team members to refine policies and procedures based on technical challenges and solutions.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a skilled Systems Administrator to join our team in Mohnton, Pennsylvania. In this role, you will play a pivotal part in ensuring the seamless operation of technical systems, delivering exceptional service to clients, and contributing to process improvements. This position offers the opportunity to work closely with a dynamic technical team to resolve complex issues and enhance system performance.<br><br>Responsibilities:<br>• Coordinate on-site visits for technical staff to address client issues and deliver equipment while maintaining help desk coverage.<br>• Evaluate help desk operations and propose actionable improvements to streamline processes.<br>• Maintain detailed documentation of all tasks performed using Autotask, ensuring clarity and accuracy.<br>• Analyze recurring problems and collaborate with senior team members to create permanent solutions or develop knowledge base entries.<br>• Communicate with clients in a thorough and transparent manner to ensure satisfaction and build trust.<br>• Participate in after-hours or on-call rotations as needed to support critical operations.
We are looking for an experienced Help Desk Analyst I to join our team in New Britain, Connecticut. In this role, you will provide technical support and guidance to users across various departments, ensuring prompt resolution of hardware and software issues while maintaining excellent customer service. This is a contract position with the potential to become permanent, offering a great opportunity to showcase your skills and grow within the organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and networks.<br>• Research and utilize available resources to address user questions effectively.<br>• Provide users with recommendations and guidance to resolve technical challenges.<br>• Log all interactions and resolutions in the ticketing system to maintain accurate records.<br>• Escalate urgent matters and redirect issues to appropriate teams when necessary.<br>• Conduct follow-ups to confirm successful resolution of reported problems.<br>• Stay informed about system updates, changes, and new information.<br>• Assist in updating training manuals for new or modified software and hardware.<br>• Train users on the proper use of computer systems and applications as needed.<br>• Monitor and troubleshoot user computer performance and support Mitel Cloud systems.
We are looking for an experienced Systems Administrator to join our team in Okmulgee, Oklahoma. In this role, you will be responsible for maintaining and optimizing our IT infrastructure, including Windows-based systems, VMware environments, and Cisco networks. This is a Contract to permanent position that requires a proactive individual with strong attention to detail, capable of managing multiple priorities and collaborating effectively with teams to ensure seamless operations.<br><br>Responsibilities:<br>• Manage and maintain Windows Server environments, Active Directory, and Group Policy configurations to ensure security and efficiency.<br>• Oversee VMware vCenter infrastructure, including provisioning virtual machines, allocating resources, and monitoring system performance.<br>• Configure and monitor Cisco network devices, including switches, routers, and firewalls, to ensure reliable connectivity across the organization.<br>• Implement updates, patches, and upgrades for systems and networks to maintain performance and security.<br>• Identify opportunities for infrastructure improvements and lead projects to enhance system reliability and efficiency.<br>• Delegate tasks to IT staff or external service providers, ensuring accountability and timely completion of assignments.<br>• Collaborate with internal teams to support IT requirements for ongoing projects and daily operations.<br>• Monitor system and network performance, responding promptly to alerts and resolving outages.<br>• Maintain detailed documentation for systems, networks, and procedures to ensure operational consistency.<br>• Enforce IT security protocols and participate in audits or remediation activities to safeguard organizational assets.
