<p>We are looking for a customer-focused and detail-oriented Service Desk Analyst to join our IT Support team. In this role, you will serve as the first point of contact for employees seeking technical assistance. You will troubleshoot issues, resolve incidents, escalate problems as needed, and help maintain a reliable, efficient, and user-friendly technology environment.</p><ul><li>Provide first-level support for hardware, software, network, and account-related issues via phone, email, chat, and ticketing system.</li><li>Troubleshoot and resolve issues related to Windows/Mac operating systems, Microsoft 365, VPN, printers, and standard business applications.</li><li>Create, update, and manage support tickets to ensure timely resolution and excellent customer service.</li><li>Escalate complex issues to Tier 2/3 teams when necessary, providing clear documentation of troubleshooting steps.</li><li>Onboard and offboard users by setting up accounts, configuring devices, and ensuring proper access permissions.</li><li>Maintain hardware inventory and assist with device deployments and updates.</li><li>Follow established procedures, knowledge base articles, and SLAs to ensure consistent support.</li><li>Contribute to process improvements, documentation updates, and user training initiatives.</li></ul>
<p>What You’ll Be Doing:</p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
<p><strong>Job Description:</strong></p><p>Robert Half is currently seeking a Contract Systems Administrator to join our client's IT department. As a Contract Systems Administrator, you will be responsible for the configuration, maintenance, and management of the organization's computer systems, servers, and network infrastructure. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>System Maintenance:</strong> Perform routine system maintenance, including software updates, patch management, and regular system backups to ensure system stability and security.</li><li><strong>Server Administration:</strong> Manage and maintain server hardware and software, including Windows Server, Linux, or other relevant operating systems.</li><li><strong>Network Management:</strong> Oversee network infrastructure, ensuring optimal performance, security, and reliability. This may include switches, routers, firewalls, and wireless access points.</li><li><strong>Security Monitoring:</strong> Implement and monitor security protocols to safeguard systems and data, detect and respond to security breaches, and conduct regular security audits.</li><li><strong>User Support:</strong> Provide technical support to end-users, assisting with system-related issues, troubleshooting, and offering guidance on best practices.</li><li><strong>Documentation:</strong> Maintain detailed records of system configurations, changes, and updates to facilitate system troubleshooting and auditing.</li><li><strong>Capacity Planning:</strong> Assess system performance and capacity, making recommendations for upgrades or enhancements to meet organizational needs.</li><li><strong>Backup and Disaster Recovery:</strong> Develop and implement backup and disaster recovery plans to ensure data integrity and continuity of operations.</li><li><strong>Vendor Collaboration:</strong> Collaborate with technology vendors to ensure timely procurement of hardware and software, and manage vendor relationships.</li></ol><p><br></p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are looking for an experienced Help Desk Analyst III to provide technical support and solutions for a small business environment. This contract position offers an opportunity to work on projects such as optimizing G Suite, installing security systems, and addressing technical challenges. The role is based in Attleboro, Massachusetts, and is part-time with potential for extension.<br><br>Responsibilities:<br>• Enhance and streamline the functionality of G Suite to improve business operations.<br>• Install and configure security cameras at designated warehouse locations.<br>• Provide technical support for Microsoft Windows systems, including troubleshooting and resolving issues.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical queries.<br>• Offer support and guidance for Apple iOS devices used within the organization.<br>• Maintain and update Active Directory as required.<br>• Collaborate with team members to address IT-related challenges and implement effective solutions.<br>• Assist with basic website management tasks, ensuring functionality and performance.<br>• Deliver clear and thorough communication while resolving technical issues.<br>• Ensure all systems are secure and operating effectively.
<p>We are looking for a highly experienced interim Chief Information Officer (CIO) to lead a critical evaluation of IT systems and operations within a higher education environment. This contract position requires a strategic leader who can identify inefficiencies, recommend cost-effective solutions, and oversee the implementation of optimized IT systems. This is a remote position and offers a unique opportunity to collaborate with both internal teams and external vendors to drive transformative improvements in technology and operations.</p><p><br></p><p>Responsibilities:</p><p>• Conduct a comprehensive assessment of IT systems, including payroll, enterprise software, and technology infrastructure, within a higher education organization.</p><p>• Identify redundancies and inefficiencies in the current technology stack and propose cost-saving measures.</p><p>• Provide detailed recommendations for modernizing and streamlining IT operations to enhance functionality and reduce costs.</p><p>• Perform cost evaluations and analyses of existing systems, focusing on overlap and operational redundancies.</p><p>• Collaborate with internal IT teams and external vendors to implement recommended changes effectively.</p><p>• Manage the evaluation project within tight deadlines, ensuring decisions are delivered by the set timeline.</p><p>• Work closely with stakeholders to optimize and streamline systems such as Moodle, Microsoft 365, Windows, Ellucian Colleague, and Oracle.</p><p>• Oversee the implementation and optimization of recommended IT solutions over several months.</p><p>• Ensure seamless communication and collaboration across cross-functional teams during the project.</p><p>• Provide strategic leadership to ensure IT systems align with organizational goals and long-term sustainability.</p>
We are looking for an experienced IT Manager to oversee and optimize the technological operations of our manufacturing facility in Telford, Pennsylvania. This role requires a hands-on approach to managing IT systems while ensuring compliance with evolving government security standards. The successful candidate will play a key role in maintaining system reliability, enhancing cybersecurity, and driving strategic IT initiatives.<br><br>Responsibilities:<br>• Manage daily IT operations, including system administration, network oversight, and hardware/software support.<br>• Lead the deployment, maintenance, and lifecycle management of IT equipment and infrastructure.<br>• Troubleshoot and resolve technical issues to ensure minimal disruption to manufacturing processes.<br>• Document system configurations, assets, and IT procedures to maintain accurate records.<br>• Collaborate with vendors and internal teams to implement upgrades, integrations, and new technologies.<br>• Develop and enforce IT policies and security measures to comply with government regulations.<br>• Conduct risk assessments and evaluate cybersecurity strategies to enhance system protection.<br>• Provide strategic recommendations to leadership on technology investments and modernization efforts.<br>• Stay updated on regulatory changes and ensure the organization meets current compliance standards.<br>• Support system optimization to improve operational efficiency within the manufacturing environment.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Mesa, Arizona. In this role, you will provide essential technical support and ensure smooth operations for end-users. Your expertise in troubleshooting and resolving system issues will be crucial in maintaining productivity and efficiency.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to resolve user issues related to Windows systems and applications.<br>• Manage and troubleshoot Active Directory accounts, ensuring proper access and security settings.<br>• Respond to and resolve service desk tickets efficiently, maintaining accurate documentation of resolutions.<br>• Perform basic troubleshooting for hardware, software, and network issues to minimize disruptions.<br>• Assist with the installation and configuration of Microsoft Windows 10 systems and related applications.<br>• Monitor system performance and proactively identify potential problems to mitigate risks.<br>• Provide clear and effective communication with users to guide them through technical solutions.<br>• Collaborate with team members to address complex technical challenges and share knowledge.<br>• Escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain comprehensive records of technical procedures and user interactions to ensure consistent support.
<p>Are you an experienced <strong>Technical Support</strong> professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting—not simple password resets.</p><p><br></p><p><strong>Schedule: Sunday through Thursday or Tuesday through Saturday</strong></p><p>West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch- 7 am- 7 pm CST is the coverage times, so hours between then.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>In this Technical Support II role, you’ll provide high-quality end user support in a 24/7 environment. The team typically resolves 25–35 tickets per week, though current volume is 10–15 per day and rising. You will handle complex issues requiring advanced troubleshooting, long phone calls (often 30+ minutes), and strong customer service skills.</p><p><br></p><p>You’ll support customers through multiple channels—including phone, chat, and ticketing—using tools such as ZenDesk and Genesis. Multitasking is critical as you move fluidly between calls, chats, and email tickets.</p><p><br></p><p>Key Responsibilities</p><ul><li>Deliver Tier 2/3 SaaS application support to external customers</li><li>Troubleshoot complex technical issues, including platform connectivity and IoT-related problems</li><li>Handle support cases through phone, chat, and ticketing systems</li><li>Clearly document all steps, actions, and outcomes in the ticketing system</li><li>Follow established incident management processes and escalate appropriately</li><li>Provide exceptional customer service to a diverse global customer base</li><li>Collaborate with team members to identify trends and recommend improvements</li></ul><p><br></p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. In this Contract-to-Permanent position, you will provide technical assistance and ensure smooth functionality of desktop systems and related technologies. This role offers the opportunity to work in a dynamic environment within the non-profit sector, contributing to impactful organizational goals.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, ensuring timely resolution of hardware and software issues.<br>• Manage Active Directory accounts, including creation, modification, and troubleshooting.<br>• Oversee asset management processes to track and maintain IT equipment inventory.<br>• Utilize Microsoft Excel to generate reports and analyze data for system performance.<br>• Assist with the deployment and maintenance of computer hardware and peripherals.<br>• Respond to user inquiries regarding technical issues, offering clear and efficient solutions.<br>• Collaborate with team members to implement updates and upgrades to desktop systems.<br>• Maintain documentation of IT support procedures and resolutions for future reference.<br>• Ensure compliance with organizational policies and security protocols when handling technology.<br>• Communicate effectively with stakeholders to provide updates on support activities.
Qualifications<br>QUALIFICATIONS<br><br>These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<br><br>• A self-starting team player who possesses a bachelor’s degree in Information Technology, Engineering Technology, Computer Information Technology, or related field<br>• Minimum of 10 years of technical experience directing data analytics teams (Enterprise Data Architecture, Data Analytics, Data Governance, ALM Teams, Release Management, Support Functions) within a hybrid cloud environment<br>• Minimum of 5 years in banking experience<br>• Background in large scale migrations, hybrid cloud, and application modernization projects<br>• Experience with regulated or complex environments<br>• Familiarity with ITIL, Agile, and modern delivery frameworks<br>• Proven experience delivering enterprise Azure solutions in an IT and Business-facing capacity<br>• Strong understanding of core Azure services and architecture patterns across Compute, networking, identity, storage, containers, and automation<br>• Knowledgeable with Infrastructure as code (ARM, Bicep, Terraform), DevOps pipelines, and CI/CD practices<br>• Strong understanding of Gen AI principles (Microsoft CoPilot), large language models (LLM) and their applications in analytics<br>• Strong knowledge of security, governance, identity (Entra ID), and compliance considerations for Azure<br>• Microsoft Cloud certifications<br>• F
We are looking for an experienced Systems Administrator to join our team in San Antonio, Texas. In this role, you will be responsible for maintaining, optimizing, and securing on-premises infrastructure to support business operations. The ideal candidate will have a strong background in server administration, virtualization, networking, and system troubleshooting.<br><br>Responsibilities:<br>• Design, implement, and manage on-premises infrastructure including Windows Servers, VMware ESXi/vCenter, storage solutions, and networking components.<br>• Diagnose and resolve complex issues related to servers, virtualization, and system operations on-site.<br>• Conduct regular updates, patch management, system backups, and lifecycle maintenance for all on-premises systems.<br>• Escalate unresolved technical challenges to senior IT leaders or external vendors when necessary.<br>• Collaborate with IT team members to deliver consistent, secure, and high-quality services to the organization.<br>• Document procedures, configurations, and any changes within the IT environment for reference and compliance.<br>• Assist in implementing security protocols, monitoring tools, and disaster recovery strategies to safeguard infrastructure.<br>• Provide basic support and troubleshooting for desktops, laptops, and printers as needed.
<p>Our client is seeking an Infrastructure & Information Security Manager to lead and advance the company’s information security strategy—safeguarding data, systems, and assets across all platforms. In this role, you will design, implement, and continuously enhance security policies, risk management frameworks, and incident response processes that support regulatory and operational standards. You will partner with senior leadership and cross-functional teams to identify risks, implement safeguards, drive compliance, and foster a culture of security awareness.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Strategic Planning and Execution</p><ul><li>Define and lead the organization’s information security strategy, aligning with business goals, regulatory requirements, and client expectations.</li><li>Develop and maintain security policies, standards, and procedures to support secure operations across all platforms.</li><li>Establish risk management frameworks and governance models to assess, monitor, and mitigate security risks across the technology ecosystem.</li><li>Evaluate emerging threats, technologies, and best practices to inform the security strategy and support continuous improvement.</li></ul><p>Team Leadership and Development</p><ul><li>Partner with cross-functional teams to embed security concepts into technology initiatives, operational processes, and client service delivery.</li><li>Provide training and development opportunities to strengthen internal security capabilities and promote a culture of security awareness.</li><li>Define team roles, responsibilities, and performance expectations aligned with the organization’s strategic priorities.</li></ul><p>Operational Management and Delivery</p><ul><li>Oversee the implementation and management of security tools, systems, and controls across infrastructure platforms.</li><li>Lead incident response planning and execution to ensure timely resolution of security events and effective stakeholder communication.</li><li>Manage third-party risk assessments, vendor security reviews, and compliance audits to drive adherence to organizational standards.</li><li>Monitor security performance, conduct vulnerability assessments, and implement remediation plans that meet critical business needs.</li></ul><p>Continuous Improvement and Innovation</p><ul><li>Identify opportunities to enhance security operations through automation, analytics, and integration with broader technology initiatives.</li><li>Stay informed on legal industry trends, regulatory developments, and cybersecurity innovations—especially as they relate to legal technology.</li><li>Lead initiatives to modernize the organization’s security architecture, enhancing scalability and resilience.</li><li>Gather feedback from stakeholders to refine security practices and drive alignment with evolving business and client needs.</li></ul>
<p>Robert Half is seeking a Contract Network Administrator to join our client's IT team. As a Contract Network Administrator, you will be responsible for the design, implementation, and maintenance of the organization's network infrastructure. This role offers an exciting opportunity to work with a respected organization and contribute to the management of a robust and efficient network environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Network Design and Configuration:</strong> Design, deploy, and maintain network infrastructure, including routers, switches, firewalls, and wireless technologies, to ensure optimal performance and security.</li><li><strong>Network Monitoring and Optimization:</strong> Monitor network performance, troubleshoot issues, and implement optimizations to maximize network efficiency and reliability.</li><li><strong>Security Management:</strong> Implement and manage network security measures, including firewalls, intrusion detection systems, and VPNs, to protect against cybersecurity threats.</li><li><strong>Network Maintenance:</strong> Perform routine maintenance tasks, such as software updates, firmware upgrades, and hardware replacements, to ensure network stability.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and resolve network-related issues reported by users or identified through monitoring tools in a timely manner.</li><li><strong>Documentation:</strong> Maintain accurate documentation of network configurations, procedures, and changes for future reference and compliance purposes.</li><li><strong>Vendor Coordination:</strong> Collaborate with vendors and service providers to procure network equipment, manage service contracts, and troubleshoot complex network issues.</li><li><strong>Capacity Planning:</strong> Assess network capacity, anticipate growth requirements, and make recommendations for upgrades or changes to meet organizational needs.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position requires an individual who is both technically skilled and highly personable, as it involves regular interaction with end users and serves as the frontline for IT support. The ideal candidate will bring advanced technical expertise, a positive attitude, and the ability to work independently while upholding company policies.<br><br>Responsibilities:<br>• Provide comprehensive hardware and software support, ensuring a balanced focus on both areas.<br>• Utilize Smart Deploy imaging systems to manage device setups and configurations.<br>• Support and troubleshoot issues in an environment consisting of 40% Mac and 60% Windows operating systems.<br>• Handle technical concerns for 400–600 end users with efficiency and professionalism.<br>• Resolve service desk tickets promptly, maintaining excellent communication throughout the process.<br>• Collaborate with team members to optimize support workflows and ensure consistent service delivery.<br>• Adhere to company policies and standards while working independently with minimal supervision.<br>• Assist with Active Directory management and related administrative tasks.<br>• Maintain familiarity with Windows 10 to address common system issues.<br>• Provide basic troubleshooting for hardware, software, and network-related problems.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Palmer, Massachusetts. This long-term contract position involves providing comprehensive support for end-user environments, ensuring the smooth operation of desktop systems and business software applications. The role requires a proactive individual who can address technical issues effectively while maintaining strong communication with various departments and external vendors.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier-1 and Tier-2 technical support to users within the corporate environment.</p><p>• Manage and maintain desktop operating systems and business software applications, including patching, troubleshooting, and software installations.</p><p>• Perform hardware and software inventory management and coordinate office relocations.</p><p>• Deploy operating systems using desktop imaging tools to ensure efficient system setup.</p><p>• Repair and upgrade laptops and desktop computers to meet user needs.</p><p>• Record and track incidents and service cases accurately in the ServiceNow database.</p><p>• Provide direct user support and escalate complex issues to higher technical teams when necessary.</p><p>• Respond promptly to service requests, analyzing the scope of support required and delivering solutions.</p><p>• Administer user access accounts, manage shared resources, and create user groups.</p><p>• Collaborate with departments and vendors to ensure reliable infrastructure and technical issue resolution.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
<p>As a help desk analyst, you will be responsible for providing technical support to our users, primarily over the phone and through a ticketing system. You will troubleshoot and resolve computer hardware and software problems, network connectivity, password resets, and more.</p><p>What you will do:</p><p>· Provide computer desktop support to local and remote users.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Maintain and upgrade computer systems.</p><p>· Coordinate hardware repairs with vendors.</p><p>· Ensure the integrity of all electronic data records.</p><p>· Track equipment inventory and collaborate on potential purchases.</p><p>· Own and execute technology implementation projects.</p><p>· Communicate regularly and effectively with users.</p><p>· Maintain records of daily data communication transactions, issues, and remedial actions taken.</p>
Position: Salesforce Administrator / Developer <br>Location: Des Moines, IA - Hybrid<br>Salary: up to $135,000 base annual salary<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Join a company and team where you can bring your skills and experience, with tons of upward mobility in a thriving industry. You will grow your career and be aligned with an organization that has purpose and adding meaningful services in all communities. This is hybrid role leaning heavily on Salesforce administration with some Salesforce development.<br>What You’ll Do:<br> · Configure and enhance Salesforce Sales & Marketing Cloud<br> · Lead CRM initiatives from planning to deployment<br> · Build and support integrations <br>What You Bring:<br> · 5+ years in Salesforce <br> · Strong admin and dev skills (Apex, Flows, LWC, SOQL)<br> · Salesforce certifications preferred<br> · Bonus: Architecture experience, Platform Builder, or exposure to Salesforce Data Cloud<br>Why This Role Stands Out:<br> · Strategic impact, cross-cloud exposure, and a clear path for growth in a collaborative, mission-driven environment.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>We are looking for an ERP Integration Manager (SAP-B1 specifically) to join our team in Oconomowoc, Wisconsin. In this Contract to permanent position, you will play a pivotal role in bridging the gap between business stakeholders and technical teams to deliver efficient, data-driven solutions. The ideal candidate will bring expertise in ERP analytics, leadership skills, and a commitment to continuous improvement across Finance, Supply Chain, and Manufacturing functions.</p><p><strong>THIS IS AN ONSITE POSITION. ANY CANDIDATE MUST BE WILLING TO RELOCATE OR LIVE IN TEH GREATER MILWAUKEE AREA.</strong></p><p><strong>WE WILL NOT ENTERTAIN ANY THIRD-PARTY APPLICANTS OR REMOTE CANDIDATES. <u>Please adhere to these simple requests.</u> </strong></p><p><br></p><p>Responsibilities:</p><p>• Lead cross-functional collaboration to design and implement data-driven solutions that align with business goals.</p><p>• Act as the primary liaison between business stakeholders and technical teams to ensure clear communication and smooth project execution.</p><p>• Develop and oversee training programs to support continuous improvement and user adoption of ERP analytics systems.</p><p>• Manage vendor and consultant relationships to ensure alignment with organizational strategies.</p><p>• Monitor and maintain IT systems, servers, and networks to ensure optimal performance and security.</p><p>• Define and implement enterprise-wide analytics strategies, including predictive and prescriptive analytics.</p><p>• Drive digital transformation initiatives, such as AI-driven analytics and automation.</p><p>• Lead the development of business intelligence reports and visualization platforms using tools like Tableau.</p><p>• Translate business requirements into actionable insights to support decision-making.</p><p>• Ensure data security, backup protocols, and disaster recovery procedures are robust and effective.</p>
We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part of a collaborative environment, you will contribute to the continuous improvement of departmental success. This is a long-term contract position offering an excellent opportunity for growth within the detail-oriented services industry.<br><br>Responsibilities:<br>• Deliver timely and courteous technical support to internal users, ensuring issues are resolved effectively.<br>• Apply troubleshooting expertise to diagnose and resolve hardware, software, and system-related problems.<br>• Maintain detailed records of customer interactions and solutions using designated computer applications.<br>• Configure and deploy hardware and software systems, ensuring compatibility and functionality.<br>• Provide support for devices such as Apple products, Mac computers, and Android systems.<br>• Utilize knowledge of Active Directory, Citrix, and Cisco technologies to resolve network and system issues.<br>• Assist in managing configuration settings and deployments to optimize system performance.<br>• Collaborate with team members to identify and implement improvements in service delivery.<br>• Educate users on best practices for utilizing hardware and software efficiently.<br>• Ensure compliance with company policies and procedures while delivering technical solutions.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
