<p>One of our reputable clients has reached out for a need for a full-time Performance Intelligence Manager with demonstrated ability to translate data into strategic recommendations for executive stakeholders. In this role, the candidate will analyze and report on past performance, industry trends, pricing and other key financial operational data in order to advise management on implementing an improved planning and reporting process. This candidate will also create dashboards, assist with FP& A activities, manage financial datasets, KPI tracking, supervise performance intelligence team members, and lead initiatives in data visualization, predictive analytics, and performance forecasting. The ideal Performance Intelligence Manager should have strong experience with data visualization tools and effective interpersonal and communication skills. </p><p> </p><p>Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Oversee financial planning administration</p><p>· Perform financial modeling</p><p>· Balance sheet analysis</p><p>· Process Improvement</p><p>· Perform profit loss analysis</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are looking for an experienced Workday HCM Administrator to join our team in Cleveland, Ohio. This position involves managing and optimizing the Workday platform to support various functions, including Human Resources, Payroll, and Finance. The ideal candidate will bring a detail-oriented approach to system administration, configuration, and reporting while fostering collaboration across departments to ensure effective system utilization.<br><br>Responsibilities:<br>• Administer and maintain Workday modules, including Core HCM, Compensation, Benefits, and Absence.<br>• Configure and update workflows, calculated fields, security settings, and notifications to meet evolving business requirements.<br>• Oversee security roles and access controls, conducting regular reviews to ensure compliance with organizational policies.<br>• Perform system audits, resolve issues, and manage escalated user support cases to maintain optimal system performance.<br>• Execute bulk data uploads and updates using EIB tools to ensure data integrity across the platform.<br>• Develop and manage custom and advanced reports to support HR, Finance, and Payroll operations.<br>• Collaborate with Finance teams to handle position management, cost center hierarchies, and payroll audit reporting.<br>• Work closely with HR, Payroll, Finance, and IT teams to gather requirements and implement effective system solutions.<br>• Lead training sessions and create documentation to promote efficient use of the Workday platform.<br>• Participate in testing and deploying Workday semi-annual updates, ensuring smooth implementation and accurate documentation.
We are looking for a dedicated Desktop Support Analyst to join our team in Westport, Connecticut. In this long-term contract position, you will play a vital role in assisting users with resolving technical issues, ensuring smooth operations for desktop systems, and providing exceptional customer service. This is an excellent opportunity to leverage your technical expertise while contributing to a collaborative and dynamic environment.<br><br>Responsibilities:<br>• Take ownership of customer-reported issues, ensuring timely resolution and escalating critical problems to management when necessary.<br>• Investigate, diagnose, and troubleshoot technical challenges, identifying effective solutions for users.<br>• Collaborate with internal teams to ensure seamless handoff of unresolved issues, maintaining high customer satisfaction.<br>• Create and maintain knowledge base articles, documenting technical solutions and processes.<br>• Deliver outstanding customer service by providing clear, thorough communication and feedback.<br>• Install, configure, and maintain desktop computers, laptops, peripherals, and software according to organizational standards.<br>• Adhere to IT procedures and processes while monitoring software license compliance.<br>• Conduct remote troubleshooting sessions using diagnostic tools and pertinent questions.<br>• Record and update all user requests and interactions in the designated tracking system.<br>• Ensure all systems and equipment are functioning optimally within established guidelines.
<p>The Network Analyst is responsible for designing, implementing, maintaining, and supporting the organization’s network infrastructure to ensure optimal performance, security, and reliability. This role involves monitoring network systems, troubleshooting issues, and collaborating with IT teams to support business operations and technology initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Network Administration:</strong> Configure, maintain, and optimize LAN, WAN, VPN, and wireless networks.</li><li><strong>Monitoring & Troubleshooting:</strong> Proactively monitor network performance, identify bottlenecks, and resolve connectivity issues.</li><li><strong>Security Management:</strong> Implement and maintain network security protocols, firewalls, and intrusion detection systems.</li><li><strong>Documentation:</strong> Maintain accurate documentation of network configurations, diagrams, and processes.</li><li><strong>Vendor Coordination:</strong> Work with external vendors for hardware/software procurement and support.</li><li><strong>Upgrades & Patching:</strong> Plan and execute network upgrades, patches, and firmware updates.</li><li><strong>Disaster Recovery:</strong> Assist in developing and testing network-related disaster recovery plans.</li><li><strong>Support:</strong> Provide technical support for network-related issues to internal teams.</li></ul><p><br></p><p><br></p><p><br></p>
<p>Our local client is looking for a <strong>Systems Administrator,</strong> in Davenport, to oversee and maintain the reliability, security, and efficiency of our IT infrastructure. Based in Davenport, Iowa, this role is integral to ensuring seamless system operations and supporting organizational growth through technology. The ideal candidate will demonstrate expertise in server management, troubleshooting, and implementing robust security measures. Interested? Call 319-362-8606 or email your resume directly to Shania Lewis - Recruiting Manager/ Robert Half (additional information is on LinkedIn). Let's talk!</p><p><br></p><p>Responsibilities:</p><ul><li>Support and maintain physical and virtual servers (Windows Server, VMware, Hyper-V)</li><li>Monitor system and network performance, resolving issues as needed</li><li>Assist in implementing security tools (firewalls, antivirus, MFA, access controls)</li><li>Perform routine updates, backups, and patching using tools like Veeam or WSUS</li><li>Help with system upgrades and migrations under senior guidance</li><li>Maintain documentation for configurations and procedures</li><li>Provide technical support across departments for infrastructure needs</li><li>Manage systems such as Microsoft 365, Active Directory, and basic PowerShell scripting</li><li>Configure and maintain network devices (routers, switches)</li><li>Support compliance efforts with internal policies and external standards</li></ul>
We are looking for a Help Desk Analyst I to join our team in Salt Lake City, Utah. In this role, you will provide essential Tier 1 support, ensuring the smooth operation of both on-site and remote office systems. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term collaboration.<br><br>Responsibilities:<br>• Provide Tier 1 technical support to address hardware and software issues for on-site and remote staff.<br>• Troubleshoot and resolve basic technical problems related to Microsoft Windows and other systems.<br>• Manage and respond to service desk tickets efficiently and effectively.<br>• Perform break/fix tasks, ensuring minimal disruption to user operations.<br>• Assist in deploying and supporting Intune systems as part of organizational needs.<br>• Communicate clearly with users to understand and resolve their technical concerns.<br>• Maintain accurate documentation of issues, resolutions, and support activities.<br>• Collaborate with other IT team members to escalate complex problems when necessary.<br>• Ensure compliance with company policies and procedures during all support activities.
We are looking for a dedicated Help Desk Analyst II to join our team in Madison, Wisconsin. In this role, you will provide essential technical support to ensure smooth operations for end users. This is a long-term contract position, offering an excellent opportunity to showcase your problem-solving skills and expertise in resolving IT issues.<br><br>Responsibilities:<br>• Deliver comprehensive technical assistance to end users, addressing hardware, software, and network-related concerns.<br>• Manage and resolve service desk tickets efficiently while ensuring timely updates to users.<br>• Troubleshoot and resolve issues with printer hardware, network printers, and related equipment.<br>• Perform imaging and deployment of desktop systems using tools like Microsoft SCCM.<br>• Provide support for Windows 10 and Office 365 applications, ensuring optimal functionality.<br>• Configure and troubleshoot VPN technologies to support remote access.<br>• Maintain and manage Active Directory accounts and permissions.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Ensure exceptional customer service by communicating effectively and professionally with users.<br>• Document processes, solutions, and troubleshooting steps to streamline future support efforts.
<p><strong>***Please contact Valerie Nielsen for immediate consideration - please send copy of your resume and times to connect***</strong></p><p><br></p><p><strong>Job Title: Director of IT (Media & Entertainment / Post-Production)</strong></p><p><strong>Location:</strong> Century City, California - Hybrid — 3 days onsite (Tues/Wed/Thurs)</p><p><strong>Compensation:</strong> $175,000 – $250,000 base + bonus tied to ROI / operational savings</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a strategic, efficiency-driven <strong>Director of IT</strong> with deep experience in the <strong>Media & Entertainment</strong> industry—particularly in Trailer, Post-Production, or Creative Operations environments. This leader will be responsible for driving operational excellence, implementing scalable workflows, optimizing costs, and ensuring technology empowers both the creative and business sides of the organization.</p><p>The ideal candidate has a unique blend of <strong>technical expertise, financial acumen, and an understanding of creative workflows</strong>, with a proven track record of influencing teams, improving efficiency, and delivering measurable ROI.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the design, implementation, and optimization of technology systems that support post-production, trailer workflows, and creative operations.</li><li>Partner with Finance, Operations, and Creative stakeholders to streamline processes, reduce operational friction, and ensure technology aligns with business goals.</li><li>Drive change management initiatives—promoting new tools, workflows, and processes to improve efficiency across teams.</li><li>Collaborate closely with the Director of IT on <strong>AI integration</strong>, automation, and next-generation toolsets that enhance productivity and reduce costs.</li><li>Evaluate, select, and implement software and hardware that support media asset management, workflow orchestration, and post-production pipelines.</li><li>Maintain high service levels for all studio, creative, and production teams; ensure uptime, reliability, and workflow continuity.</li><li>Oversee IT budget, cost optimization initiatives, vendor management, and technology forecasting.</li><li>Implement KPIs and ROI metrics to track cost savings, workflow improvements, and operational efficiencies.</li><li>Lead and mentor IT staff; foster a collaborative, service-oriented, and results-driven culture.</li></ul>
We are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Indianapolis, Indiana. The ideal candidate will have a strong background in technical troubleshooting and customer support, with expertise in managing service desk tickets and resolving system issues efficiently. This position offers an excellent opportunity to work in a dynamic environment while utilizing your technical skills to support end users.<br><br>Responsibilities:<br>• Provide timely and effective resolution to technical issues reported by end users.<br>• Manage and track service desk tickets to ensure all tasks are completed within established timeframes.<br>• Troubleshoot and resolve problems related to Windows systems and applications.<br>• Maintain and update Active Directory, including user account management and permissions.<br>• Offer support for Windows 10, ensuring smooth operation across user devices.<br>• Conduct basic diagnostics to identify and resolve hardware and software issues.<br>• Collaborate with team members to address recurring technical challenges and improve support processes.<br>• Document resolutions and technical procedures to enhance the knowledge base and streamline future troubleshooting.<br>• Communicate effectively with users to understand their concerns and provide clear guidance.<br>• Stay updated on new technologies and tools to improve support capabilities.
We are looking for a skilled Network Administrator to join our team in New York, New York. This long-term contract position is ideal for an experienced, detail-oriented candidate with a strong background in managing and maintaining network infrastructure, hardware, and software. The role requires a proactive individual who can ensure seamless connectivity and system performance while addressing technical challenges efficiently.<br><br>Responsibilities:<br>• Manage and maintain the organization's network infrastructure, including hardware, software, and devices.<br>• Configure and troubleshoot Mac computers, Apple devices, and other computer hardware.<br>• Implement and oversee configuration management processes to ensure optimal system operation.<br>• Utilize MDM technologies and tools such as Jamf Pro to streamline device management.<br>• Administer user access and security protocols using Okta and other authentication systems.<br>• Collaborate with teams to set up and maintain audio-visual equipment for meetings and presentations.<br>• Provide technical support and resolve issues related to Rippling software and other enterprise applications.<br>• Monitor network performance and ensure timely upgrades to maintain system efficiency.<br>• Develop and document procedures for network administration and device management.<br>• Stay updated on emerging technologies to recommend improvements and solutions.
We are looking for a skilled Systems Administrator to join our team in Portage, Michigan. This role requires an individual with strong technical expertise and a passion for delivering exceptional service to clients. You will play a critical role in maintaining server and network infrastructure while ensuring seamless operations.<br><br>Responsibilities:<br>• Provide direct support to customers, addressing inquiries and resolving technical issues efficiently.<br>• Manage and maintain server environments, including virtualization and network operations.<br>• Perform triage and troubleshooting for support requests, identifying and implementing solutions promptly.<br>• Utilize Active Directory to manage user accounts, permissions, and system configurations.<br>• Oversee Windows-based systems, ensuring updates and security measures are implemented.<br>• Collaborate with team members to manage projects and ensure timely completion.<br>• Apply cybersecurity best practices to safeguard data and systems from potential threats.<br>• Leverage automation and artificial intelligence tools to optimize system performance.<br>• Work with Dell and Citrix technologies to ensure compatibility and functionality across platforms.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p>Responsibilities</p><p>Manage and maintain LAN, WAN, and wireless network environments.</p><p>Configure, install, and support Cisco switches, routers, and firewalls.</p><p>Administer Linux servers and manage Active Directory, Office 365, and Teams.</p><p>Oversee Unity Call Manager system.</p><p>Deploy and manage wireless systems, specifically Meraki and Ruckus.</p><p>Implement and maintain network failover and business continuity solutions.</p><p>Collaborate with the SOC to monitor EDR, MDR, NDR, and SIEM tools.</p><p>Develop and maintain incident response plans.</p><p>Research emerging technologies and security risks.</p><p>Document IT procedures and automate processes where possible.</p><p>Communicate technical concepts to technical and nontechnical stakeholders.</p><p>Lead troubleshooting and outage resolution efforts.</p><p>Safety Management System (SMS) Requirements</p><p>Support safety practices and compliance initiatives.</p><p>Report hazards, unsafe conditions, and incidents immediately.</p><p>Follow safety rules, FAA requirements, and PPE guidelines.</p><p>Job Specifications</p><p>Knowledge, Skills, and Abilities</p><p>Strong planning, organization, and priority management skills.</p><p>Ability to interpret technical documentation and apply best practices.</p><p>Excellent troubleshooting and communication skills.</p><p>Ability to manage multiple initiatives under changing priorities.</p><p>Ability to remain composed and effective during critical incidents.</p>
We are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ideal candidate will assist with troubleshooting, system management, and user support for both onsite and remote employees. This role is vital in maintaining efficient workflows and a high level of customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests received via Teams, in-person inquiries, or other communication channels.<br>• Provide assistance with software applications, including Microsoft Suite (Excel, Outlook, Teams), Slack, and secure file transfer servers.<br>• Manage user account setups, including onboarding and offboarding processes, for new hires and departures.<br>• Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Monitor and address early-morning remote system login concerns to ensure operational readiness.<br>• Support a workforce of 45-50 onsite employees and a few remote users with technical needs.<br>• Recommend and implement solutions to enhance system performance and user experience.<br>• Maintain accurate documentation of technical issues and resolutions for future reference.<br>• Collaborate with team members to improve help desk processes and ensure consistent service delivery.
We are looking for a skilled Systems Administrator to join our team in Greenville, South Carolina. In this role, you will play a critical part in managing and optimizing our IT infrastructure, ensuring seamless operations and robust security. The ideal candidate will have extensive experience in system administration and a proactive approach to solving technical challenges.<br><br>Responsibilities:<br>• Oversee the management and maintenance of company servers, networks, and systems to ensure optimal functionality.<br>• Monitor system performance, identify potential risks, and implement proactive security measures.<br>• Perform regular updates, backups, and patch management to safeguard data integrity and availability.<br>• Configure, deploy, and troubleshoot hardware and software solutions tailored to organizational needs.<br>• Provide technical support to users facing issues related to operating systems, networks, and applications.<br>• Administer network security protocols, including firewalls, VPNs, and intrusion detection systems.<br>• Collaborate with the IT team to introduce new technologies and enhance existing systems.<br>• Prepare comprehensive system documentation, including configurations, procedures, and troubleshooting guides.<br>• Deliver on-call support for critical system outages, including remote and on-site assistance.<br>• Ensure compliance with industry standards, data privacy regulations, and company security policies.
*MUST HAVE HANDS ON EXPERIENCE IN AN MSP ENVIRONMENT*<br><br>System Admin/ IT Consultant (level 3) / Project Management experience<br><br>We are seeking a highly skilled and experienced Senior Technology Consultant to join our fast paced, constantly changing, dynamic team. The ideal candidate will have previous experience working with Managed Solution Providers. The ideal candidate will have previous experience working indepentdently in the field while troubleshooting or implmenting various technologies - INDEPENTDENTLY. We are a TEAM, but it is important to have the Skills to act Indepentently while in the field troubleshooting. This person will be able to troubleshoot various type of networks for a variety of clients. In this role, you will leverage your expertise in technology solutions to troubleshoot, implment and drive innovation and deliver exceptional results for our clients. The ideal candidate will possess a strong background in technology consulting, with a particular emphasis on LAN/WAN environments and will be Microsoftcentric. Working with LAN/WAN on customer networks is our business, each client could present unique challenges! You will work closely with clients to understand their needs, develop strategic recommendations, and implement solutions that enhance their operational efficiency and competitive advantage - while troubleshooting issues that arise. If you like unpredictablility, keep reading!<br><br>Duties<br><br>Collaborate with clients to assess their technology needs and challenges, providing tailored consulting services that align with their business objectives.<br>Design and implement advanced technology solutions, focusing on the Microsoft Platforms.<br>Conduct thorough analyses of existing systems and processes to identify areas for improvement and optimization.<br>Troublehsooting Internet Performance, Firewalls, Servers, Wireless, VoIP and Connectivity<br>Stay abreast of industry trends and emerging technologies, providing thought leadership and strategic insights to clients.<br>Help maintain comprehensive documentation, including project plans, technical specifications..<br>Work well with our entire team and support others in a mentorship type role while supporting escalated or overflow tickets.<br>Qualifications<br><br>Bachelor's degree in Computer Science, or a related field; industry certifications a plus.<br>Proven experience as a Technology Consultant or similar role, with a strong focus on Managed Solution Providers.<br>In-depth knowledge of current technology trends and best practices in the industry.<br>Excellent analytical and problem-solving skills, with the ability to think critically and strategically in unique situations.<br>Strong communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.<br>Demonstrated ability to manage multiple (yet often small in scope) projects simultaneously while maintaining attention to detail.<br>A collaborative mindset with the ability to work effectively in a team-oriented environment.
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization.<br><br>Responsibilities:<br>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues.<br>• Manage configuration tasks for desktop systems, ensuring proper setup and functionality.<br>• Utilize ticketing systems to track and resolve user incidents efficiently.<br>• Perform re-imaging of devices to maintain system integrity and compliance.<br>• Administer and maintain Active Directory accounts, ensuring proper access and security.<br>• Deliver remote support to assist users in resolving technical challenges.<br>• Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software.<br>• Collaborate with team members to deploy and manage desktop hardware and peripherals.<br>• Offer excellent customer service to address user concerns and ensure satisfaction.<br>• Stay up-to-date with evolving technologies to improve support processes and tools.
<p>Description of Position</p><p> This role supports and enhances Salesforce environments through configuration, automation, and light development. The position works closely with business users to improve workflows, reporting, and system performance while maintaining platform stability.</p>
We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
<p><strong>Position Summary</strong></p><p>The Network Administrator is responsible for the design, implementation, and maintenance of the organization’s network infrastructure. This role ensures secure, reliable, and efficient connectivity across all systems and devices, supporting business operations and technology initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Network Management & Maintenance</strong></li><li>Configure, monitor, and maintain LAN, WAN, and wireless networks.</li><li>Ensure optimal network performance and troubleshoot connectivity issues.</li><li><strong>Security & Compliance</strong></li><li>Implement and manage firewalls, intrusion detection systems, and VPNs.</li><li>Monitor network traffic for security threats and enforce security policies.</li><li><strong>Infrastructure Support</strong></li><li>Maintain network hardware (routers, switches, access points) and software.</li><li>Collaborate with IT teams to support servers, storage, and cloud connectivity.</li><li><strong>Monitoring & Optimization</strong></li><li>Use network monitoring tools to identify and resolve performance bottlenecks.</li><li>Plan and execute network upgrades and capacity improvements.</li><li><strong>Documentation & Reporting</strong></li><li>Maintain accurate network diagrams, configurations, and change logs.</li><li>Provide regular reports on network health and security status.</li></ul>
We are looking for a highly skilled Server Administrator to join our team in Dearborn, Michigan. This contract position offers an excellent opportunity to showcase your technical expertise in server management and optimization while working on-site. The initial contract lasts for six months, with the potential for extension or transition to a long-term role based on performance.<br><br>Responsibilities:<br>• Manage and optimize VMware virtualization environments to ensure seamless performance.<br>• Configure and administer web services, including Internet Information Services (IIS), to support business needs.<br>• Implement and maintain Microsoft Intune for efficient device management across the organization.<br>• Set up and troubleshoot network load balancing to enhance system reliability and scalability.<br>• Configure and manage firewalls to protect systems and data from unauthorized access.<br>• Monitor and maintain Active Directory to ensure secure and efficient user access.<br>• Oversee the administration of Microsoft Windows Server and Windows 10 systems.<br>• Collaborate on Citrix-related technologies to ensure optimal performance and user experience.<br>• Perform network troubleshooting to resolve connectivity issues and maintain uptime.<br>• Document configurations and processes to support ongoing system management.
We are looking for a dedicated Technical Support Analyst to join our team in Vernon Hills, Illinois. This long-term contract position involves providing desktop support across multiple buildings, including elementary and middle schools. The ideal candidate will possess strong technical expertise and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Provide onsite technical support for Apple devices such as iPads and MacBooks, ensuring smooth functionality and resolving user issues.<br>• Troubleshoot hardware and software problems, including connectivity issues, password resets, and software updates.<br>• Manage and resolve support tickets using a ticketing system like IncidentIQ, documenting progress and maintaining clear communication with users.<br>• Assist in maintaining and improving the performance of IT systems across the campus.<br>• Deliver excellent customer service and maintain a friendly, helpful attitude while addressing technical concerns.<br>• Collaborate with team members to handle approximately 20 tickets per person daily, ensuring timely resolutions.<br>• Support end-users by educating them on basic troubleshooting methods and best practices.<br>• Ensure consistent documentation of issues and solutions to maintain an accurate knowledge base.<br>• Monitor the status of tickets and provide updates to users as necessary.
We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. In this Contract to permanent position, you will play a pivotal role in providing technical support and ensuring smooth operations for users and systems. This opportunity is ideal for individuals who excel in troubleshooting, organizational tasks, and working within a Windows environment.<br><br>Responsibilities:<br>• Deliver responsive and efficient help desk support to employees, addressing device and system-related issues.<br>• Assist with the management of software updates, patch installations, and license renewals.<br>• Execute onboarding and offboarding procedures within Active Directory to ensure proper user account management.<br>• Maintain detailed and organized documentation of processes and system configurations.<br>• Troubleshoot and resolve issues within Microsoft Windows and Microsoft 365 environments.<br>• Utilize service desk ticketing systems to track and manage support requests.<br>• Collaborate with team members to improve workflows and enhance user experience.<br>• Support additional systems such as AutoDesk and Active Directory, as needed.
<p>We are looking for an experienced <strong>Senior Systems Administrator</strong> to oversee and maintain critical IT systems and infrastructure. This role involves managing servers, network devices, and virtualization technologies while ensuring security and efficiency across the organization. The ideal candidate will be skilled in automating workflows, leading technical projects, and optimizing system performance. Call 319-362-8606, or email your resume directly to Shania Lewis - Technology Recruiting Manager at Robert Half (email information is on LinkedIn). Let's talk!!</p><p><br></p><p>Responsibilities:</p><ul><li>Administer Windows Servers, Microsoft 365, Exchange Online, and Active Directory.</li><li>Manage network infrastructure, firewalls, switches, and security measures.</li><li>Support virtualization platforms like VMware ESXi.</li><li>Automate tasks with PowerShell scripts to improve efficiency.</li><li>Assist with infrastructure upgrades and hardware migrations.</li><li>Optimize database performance and core systems.</li><li>Prepare for security audits by reviewing environments and permissions.</li><li>Troubleshoot system issues to minimize downtime.</li><li>Collaborate with teams to meet IT needs and project goals.</li></ul>
