968 Results for Help Desk Jobs in Secondary

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Service Desk Specialist

Century City, CA
remote
Temporary / Contract
34.00 - 36.00 USD / Hourly
Email: valerie.montoya@rht.(com) for immediate consideration! Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more. Hours: 10am -7pm (PST) Top Skills:<ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, AD/Entra ID</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM endpoint management </li><li>L3 Ticketing</li><li>Audio/Visual Set up/Troubleshooting</li><li>MFA</li></ul>
2026-11-07T00:43:43Z

IT Support Specialist

Lenexa, KS
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable day-to-day support for end users in Lenexa, Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping maintain a stable and efficient technology environment. The role will work closely with employees and internal teams to troubleshoot incidents, support infrastructure needs, and deliver responsive service across the site. Responsibilities: • Provide frontline technical support for desktop, laptop, printer, and mobile device issues, ensuring timely resolution for end users. • Diagnose and address problems related to operating systems, standard business applications, and basic network connectivity. • Manage and document support requests through the ticketing system, keeping records accurate and users informed throughout the process. • Install, configure, and maintain workstation hardware, peripherals, and approved software in alignment with company standards. • Support onsite technology infrastructure by assisting with device setup, connectivity troubleshooting, and routine maintenance tasks. • Escalate complex incidents to appropriate teams when needed and collaborate to drive issues through to completion. • Assist with user account support, access-related requests, and general technology onboarding activities for employees. • Contribute to a positive support experience by communicating clearly, prioritizing service requests, and following established processes.
2026-10-13T12:58:41Z

Senior IT Help Desk Support Technician

Scottsdale, AZ
remote
Temporary to Hire
23.00 - 25.00 USD / Hourly
The Senior IT Help Desk Support Technician serves as the first point of contact for employees requiring technical assistance. This role is responsible for providing timely Tier 2 support, along with select Tier 3 support responsibilities, by troubleshooting hardware, software, network, and user-related issues while delivering excellent customer service. The technician documents and tracks requests through the help desk ticketing system, resolves issues whenever possible, and escalates more complex problems as needed. This position reports to the Help Desk Supervisor and receives moderate supervision with ongoing training and development opportunities. Essential Duties and Responsibilities<ul><li>Serve as the first point of contact for Tier 2 IT support requests, while assisting with Tier 3 technical issues as needed.</li><li>Prioritize, document, and manage support tickets according to urgency and business impact.</li><li>Provide technical support for computer hardware, software, printers, mobile devices, and peripheral equipment.</li><li>Respond to support requests in person, by phone, email, or through the ticketing system.</li><li>Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.</li><li>Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.</li><li>Configure and install computer peripherals, including monitors, printers, scanners, and other devices.</li><li>Perform routine computer maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.</li><li>Assist with user account setup, password resets, and access-related issues.</li><li>Maintain accurate documentation of all work performed, including ticket updates, resolutions, and daily activity logs.</li><li>Develop and maintain user documentation, training materials, and knowledge base articles.</li><li>Provide basic computer training and guidance to employees on software applications and IT best practices.</li><li>Monitor recurring technical issues and communicate trends or recommendations for long-term improvements.</li><li>Follow up with users to verify issues have been fully resolved and ensure a positive support experience.</li><li>Assist with office technology projects, equipment deployments, inventory management, and other IT-related initiatives.</li><li>Perform general administrative and office tasks as assigned.</li><li>Complete other duties and special projects as assigned.</li></ul>
2026-10-29T17:33:44Z

IT Support Specialist

Lenexa, KS
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Site Support Specialist to provide hands-on technical support for end users and maintain reliable workplace technology in Lenexa, Kansas. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering a strong customer support experience. The person in this role will help keep day-to-day IT operations running smoothly by supporting desktop environments, infrastructure components, and service management processes. Responsibilities: • Deliver onsite technical assistance for desktops, laptops, peripherals, and mobile devices to minimize employee downtime. • Diagnose and resolve incidents involving operating systems, basic network connectivity, user accounts, and standard business applications. • Manage support requests through the ServiceNow platform, ensuring accurate documentation, timely updates, and proper ticket resolution. • Install, configure, and replace end-user hardware and software in accordance with internal IT standards. • Support local technology infrastructure by identifying issues, escalating complex problems when needed, and coordinating with broader IT teams. • Perform routine workstation setup, imaging, and deployment for new employees, role changes, and equipment refreshes. • Maintain inventory records for devices and accessories while helping ensure equipment is tracked and available for business needs.
2026-10-13T12:58:41Z

IT Support Specialist II

Virginia Beach, VA
onsite
Temporary to Hire
28.50 - 30.00 USD / Hourly
We are looking for an IT Support Specialist II to provide dependable technical support and hands-on endpoint assistance for employees in Virginia Beach, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, maintaining reliable device operations, and supporting core Microsoft and identity administration tasks. In this role, you will manage incoming support requests, contribute to system stability and security monitoring, and help keep IT processes and documentation current. Responsibilities: • Manage the daily support queue by assessing incoming issues, documenting activity, resolving Tier 1 and Tier 2 requests, and closing tickets within defined service expectations. • Record all support interactions, including direct and walk-up requests, in the ticketing system so work can be prioritized, tracked, and reported accurately. • Troubleshoot user-facing technical problems involving computers, software, printers, peripherals, connectivity, and account access, escalating more complex matters with complete notes when needed. • Prepare, deploy, maintain, repair, and track inventory for workstations, mobile devices, printers, and related equipment across the organization. • Carry out assigned administration tasks in Active Directory, Microsoft 365, and Entra ID, including account setup, group updates, licensing changes, onboarding, offboarding, and access management. • Perform approved patching and update activities for workstations and servers, review backup results each day, and raise any failures or exceptions for further action. • Monitor endpoint, backup, system, and security alerts, complete initial troubleshooting, and escalate suspicious activity or policy concerns to the appropriate technical lead. • Create and update knowledge articles, runbooks, support procedures, hardware records, and recurring service trend reports to improve operational visibility and consistency. • Assist with network and infrastructure troubleshooting, backup and recovery exercises, and evaluation or user support for approved technologies such as Microsoft Copilot. • Travel occasionally to satellite offices as needed to provide onsite technical support and related IT assistance.
2026-10-09T14:34:09Z

Desktop Support Analyst

West Chester, OH
onsite
Temporary / Contract
24.00 - 28.00 USD / Hourly
About the OpportunityWe are seeking a Desktop Support Analyst to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.WKey ResponsibilitiesEnd User Support<ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul>IT Asset & Lifecycle Management<ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>
2026-10-14T13:38:44Z

Help Desk/Desktop Support Analyst

Mclean, VA
remote
Temporary to Hire
18.21 - 21.09 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work. Responsibilities:• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.
2026-10-07T13:13:47Z

IT Support Specialist

San Luis Obispo, CA
onsite
Temporary to Hire
36.00 - 38.00 USD / Hourly
email: valerie.montoya@roberthalf(.com) Robert Half is seeking a customer-focused IT Support Specialist to provide hands-on technical support for employees in a Windows-based environment. This is an excellent opportunity for an IT professional who enjoys troubleshooting end-user issues, supporting Microsoft 365, managing devices, and delivering exceptional customer service. Required Qualifications<ul><li>· 5+ years of IT Support, Help Desk, or Desktop Support experience</li><li>· Strong experience supporting Windows environments</li><li>· Experience troubleshooting Microsoft 365 and Office applications</li><li>· User account management and provisioning experience</li><li>· Experience installing, configuring, and troubleshooting software applications</li><li>· Familiarity with ticketing systems such as Freshservice, ServiceNow, or similar platforms</li><li>· Strong documentation and organizational skills</li><li>· Outstanding customer service and communication abilities</li></ul>
2026-11-07T00:58:40Z

Systems Administrator

Austin, TX
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
We are looking for a Systems Administrator to support daily IT operations and provide dependable technical assistance to employees in Austin, Texas. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on support work while contributing to core infrastructure, end-user systems, and security-focused initiatives. The role combines desktop support, server administration, Microsoft 365 assistance, and environment maintenance in a collaborative technology setting. This is a hybrid role in Austin, Tx. Responsibilities:• Deliver front-line technical support for employees by resolving issues involving workstations, laptops, applications, printers, connectivity, and user access• Set up, maintain, and troubleshoot desktop and laptop hardware, operating systems, and business software across the organization• Support the Microsoft 365 environment, including collaboration and productivity platforms such as SharePoint, Office, Teams, and Teams Voice• Contribute to cybersecurity efforts by helping maintain a secure computing environment and addressing routine protection measures• Assist with oversight and upkeep of the virtual server infrastructure using VMware vSphere and vCenter tools• Perform regular server administration activities, including health checks, monitoring, and basic maintenance tasks• Help manage user accounts, permissions, and directory services within the Active Directory environment• Apply updates, security fixes, and system changes to Mac devices to maintain stability and compliance• Track technology assets by coordinating lease timelines, equipment refreshes, and replacement planning• Create and maintain clear technical documentation for support procedures, endpoint configuration, and server operations
2026-10-27T15:38:43Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
26.00 - 30.00 USD / Hourly
This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting. POSITION: DESKTOP SUPPORTLOCATION: DALLAS, TXDURATION: 4 MONTH CONTRACT TO PERMANENTRATE: $26 - $30/HOUR RESPONSIBILITIES<ul><li>Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.</li><li>Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.</li><li>Document, track, and resolve service requests using IT ticketing and change management processes.</li><li>Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.</li></ul>
2026-11-05T21:38:41Z

Help Desk/Desktop Support Analyst

Greenland, NH
onsite
Temporary / Contract
- USD / Hourly
We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry. This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment. The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment. Responsibilities: • Support onsite setup and distribution of computers, mobile devices, and related equipment for employees • Provide first-level technical assistance by diagnosing common hardware, software, and access issues • Prepare and configure workstations, peripherals, and standard applications according to documented procedures • Follow written workflows and operational checklists to complete deployment and support tasks accurately • Record completed work, user issues, and status updates within tracking tools or service desk systems • Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users • Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed • Maintain a courteous, detail-focused approach while assisting users and responding to support requests
2026-10-22T13:24:05Z

IT Service Desk Manager

Green Bay, WI
onsite
Permanent / Full Time
100000.00 - 130000.00 USD / Yearly
Robert Half is partnering with a company in the Green Bay area to help them hire an experienced IT Service Desk Manager. Technology is a critical part of the business, and this position plays a key role in making sure employees have reliable, secure, and well-supported systems to do their jobs. This person will lead the team responsible for end-user technology and support services while also driving infrastructure initiatives, operational improvements, and long-term technology planning. The role is a blend of people leadership, service delivery, project ownership, and infrastructure oversight. Success comes from building a strong team, maintaining high service levels, and identifying opportunities to improve both technology and processes across the organization. ResponsibilitiesYou'll oversee the day-to-day delivery of IT support services, ensuring issues are resolved efficiently and escalations receive appropriate attention. You'll help establish priorities for the team, monitor performance, and create an environment focused on accountability, collaboration, and continuous improvement. You'll also help guide infrastructure decisions and technology investments, balancing operational needs with long-term strategy. This includes evaluating new solutions, managing vendor relationships, participating in budgeting activities, and helping leadership make informed technology decisions. Project work is a significant part of the position. You'll partner with stakeholders to evaluate requests, prioritize initiatives, and move projects from planning through implementation. This includes participating in business continuity and disaster recovery efforts, technology lifecycle planning, and broader infrastructure initiatives. In addition, you'll work closely with teams across the business to improve processes, strengthen service delivery, and ensure IT remains aligned with organizational goals.
2026-10-23T22:13:45Z

Systems Administrator

Macedonia, OH
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Systems Administrator for a contract-to-hire opportunity in Macedonia, Ohio. This position blends hands-on technical support with entry-level Salesforce administration, making it ideal for someone who enjoys solving user issues while expanding their platform expertise. The role offers a hybrid work arrangement and the chance to build experience across both day-to-day support operations and business system administration. Responsibilities:• Deliver first- and second-level technical support for employees experiencing hardware, software, and access-related problems.• Investigate and address Salesforce user issues, escalating more complex matters when needed to keep systems running effectively.• Build and update reports and dashboards within Salesforce to help teams access meaningful business information.• Manage user accounts, permissions, and basic platform settings to support secure and efficient system use.• Assist with onboarding activities by preparing accounts, configuring access, and resolving setup-related questions for new team members.• Work closely with internal technology teams and Salesforce specialists to support system improvements and ongoing service needs.• Track support requests through resolution while maintaining clear communication with end users throughout the process.
2026-10-09T19:34:07Z

IT Support Analyst

Los Angeles, CA
onsite
Permanent / Full Time
92000.00 - 95000.00 USD / Yearly
IT Support Analyst OverviewAn organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for end users</li><li>Troubleshoot hardware, software, connectivity, and application issues</li><li>Manage support tickets and ensure timely resolution of technical requests</li><li>Configure, deploy, and support user devices and workplace technology</li><li>Support mobile devices, collaboration tools, and productivity platforms</li><li>Assist with onboarding, offboarding, and user technology setup</li><li>Support conference room and audio/visual technologies</li><li>Document issues, solutions, and support procedures</li><li>Track recurring issues and recommend process improvements</li><li>Coordinate with internal technology teams and third-party vendors to resolve escalated issues</li><li>Participate in scheduled after-hours and on-call support rotations</li><li>Assist with inventory management, technology refresh initiatives, and software deployments</li><li>Support technology projects and operational initiatives as needed</li><li>Provide guidance and mentoring to less experienced support team members</li></ul>
2026-11-04T18:04:25Z

Systems Administrator

Austin, TX
onsite
Temporary to Hire
28.60 - 31.80 USD / Hourly
We are looking for a Systems Administrator to support daily IT operations and provide responsive technical assistance to employees in Austin, Texas. This contract opportunity with permanent potential is ideal for someone who enjoys balancing hands-on desktop support with broader systems administration responsibilities across Windows, Microsoft 365, and virtual server environments. The role offers the chance to contribute to infrastructure stability, end-user productivity, and security-focused technology operations. Responsibilities:• Deliver front-line technical support for employees by diagnosing and resolving issues involving workstations, laptops, software, printers, connectivity, applications, and account access.• Set up, maintain, and troubleshoot desktop and laptop hardware, operating systems, and standard business applications across Windows and Mac environments.• Support the Microsoft 365 ecosystem, including Office applications, Teams, Teams Voice, and SharePoint, to ensure reliable collaboration and communication tools.• Assist with cybersecurity-related activities by helping maintain secure system configurations and supporting protection measures across the environment.• Contribute to the administration and upkeep of virtual infrastructure using VMware vSphere and vCenter, including routine operational support.• Perform regular server checks, basic administration tasks, and ongoing monitoring to help maintain system availability and performance.• Support Active Directory administration by assisting with user access, directory maintenance, and related system management tasks.• Apply updates, patches, and configuration changes to Apple Macintosh devices to maintain security and operational readiness.• Track technology assets by coordinating equipment lease timelines, refresh planning, replacements, and end-of-term activities.• Create and update clear technical documentation for support procedures, desktop standards, server operations, and recurring IT processes.
2026-11-03T17:38:45Z

Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for a dynamic health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both on-site and remote employees, helping keep end-user technology reliable, secure, and productive across multiple locations. The role is ideal for someone who enjoys direct user interaction, practical troubleshooting, and delivering responsive support across a broad range of desktop and collaboration tools. Responsibilities: • Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, and related hardware for employees working on-site and remotely. • Diagnose and resolve operating system, application, and device issues across Windows environments, with occasional support for Mac systems. • Manage user access tasks such as password resets, account unlocks, and directory-based support within Active Directory, Entra ID, and Okta. • Provide walk-up assistance through an IT kiosk model, offering timely help for day-to-day technical questions and urgent user issues. • Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, and Zoom, to maintain effective end-user communication. • Track, update, and resolve incidents and service requests through ServiceNow while maintaining accurate documentation and status visibility. • Handle a mix of Level 1 through Level 2.5 support requests, escalating complex issues appropriately and following through to resolution. • Contribute to endpoint management initiatives, including Windows 11 rollout activities, Intune adoption, and patch management improvements using ManageEngine. • Assist a large user population spread across multiple Cambridge buildings as well as remote staff in other locations. • Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience.
2026-11-03T16:33:43Z

Technical Customer Support Lead

Auburn, NH
onsite
Temporary to Hire
- USD / Hourly
We are looking for an experienced Technical Customer Support Lead to oversee daily support operations and help maintain a high standard of service for customers in Auburn, New Hampshire. This contract position is ideal for someone who can guide a technical support team, manage escalations with confidence, and keep service delivery aligned with business expectations. The role combines hands-on operational coordination with team mentorship, cross-functional collaboration, and a strong focus on timely, consistent customer communication. Responsibilities: • Direct day-to-day support activities by overseeing ticket queues, monitoring tasks, and incident handling to keep work moving efficiently. • Act as the main point of escalation for urgent or high-impact issues, ensuring customers receive prompt updates and effective resolution paths. • Organize team workload and coverage throughout business hours and during critical situations to maintain service continuity. • Coach and support team members by providing guidance, sharing best practices, and reinforcing consistent support standards. • Review response performance, service levels, and support quality to identify gaps and improve operational execution. • Partner with internal groups such as Development, DevOps, and Quality Assurance to speed up issue resolution and remove blockers. • Own follow-through on major customer concerns from initial escalation through final resolution, including communication and documentation. • Help strengthen support procedures, workflows, and operating guidelines to improve consistency across service operations. • Contribute to reporting on incident patterns, service performance, recurring problems, and operational risks, while supporting post-incident reviews and corrective actions. • Handle customer information responsibly and follow appropriate security practices while supporting time-sensitive events that may require additional hours.
2026-11-06T19:03:43Z

Desktop Support Technician

Tunkhannock, PA
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for an experienced Desktop Support Technician to join a short-term Contract assignment in Tunkhannock, Pennsylvania. This part-time opportunity supports on-site IT operations with a strong focus on maintaining Windows-based devices and ensuring systems remain secure and fully functional. The role is best suited for someone who is comfortable working hands-on with end-user hardware, patch management, and day-to-day technical issue resolution. Responsibilities: • Apply security patches and software updates to Windows desktops, laptops, docking stations, and selected servers in an on-site environment. • Confirm that updated systems, peripherals, and connected equipment are operating correctly after maintenance is completed. • Diagnose and resolve common workstation and server issues involving hardware, software, and overall system performance. • Carry out technical work in alignment with established client procedures and documented patching standards. • Record completed tasks, communicate unresolved items, and provide clear status updates on support activity. • Support a workload centered primarily on patch deployment, while also addressing general repair and troubleshooting needs. • Provide on-site technical assistance during scheduled weekday shifts, with no remote or weekend support involved. • Step into an existing support need and help maintain continuity of service for the client environment during the assignment period.
2026-10-27T18:49:17Z

Desktop Support Analyst

Nashville, TN
remote
Temporary / Contract
24.00 - 28.00 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-11-03T16:13:37Z

IT Support

Albuquerque, NM
onsite
Temporary / Contract
- USD / Hourly
Our client is seeking an IT Support Technician to support workstation deployment, device imaging, asset management, and end-user technology readiness. This role is ideal for an IT professional with hands-on experience supporting desktops, laptops, and device deployments, or a highly motivated IT support professional looking to grow their skills in Microsoft Intune and endpoint management.The primary focus of this role is staging, imaging, configuring, and deploying end-user devices while maintaining accurate asset records and ensuring a smooth technology deployment experience. The individual may also assist with service desk activities, including hardware troubleshooting, printer support, equipment upgrades, and workstation replacements.Key Responsibilities• Configure, image, stage, and deploy desktops, laptops, and mobile devices for end users.• Support workstation lifecycle management, including new deployments, upgrades, refreshes, and replacements.• Utilize Microsoft Intune to deploy operating system images, applications, updates, and configurations.• Assist with endpoint and workstation management within an Intune-managed environment.• Maintain accurate asset inventory and device tracking records.• Support software deployment and installation activities.• Perform testing and quality assurance checks prior to device deployment.• Document deployment activities, configurations, and inventory updates.• Assist with routine service desk requests, including: o PC and laptop troubleshootingo Printer setup and supporto Peripheral installation and configurationo Hardware upgrades and replacementso Basic software support• Track and manage work requests through ticketing and asset management systems.• Follow established IT security, compliance, and operational procedures.Other duties as needed
2026-10-13T16:43:47Z

IT Support Specialist (macOS)

Harrisburg, PA
onsite
Temporary to Hire
28.00 - 32.00 USD / Hourly
We are looking for a hands-on IT Support Specialist (macOS) to deliver dependable technical assistance for staff in Harrisburg, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day user issues, supporting Apple-focused environments, and keeping endpoint and account services running smoothly. The role centers on Tier 1 and Tier 2 support, Microsoft 365 administration, device management, and clear communication with end users. You will also partner with vendors and elevate more advanced infrastructure or security matters to IT leadership when needed. Responsibilities: • Deliver first- and second-level support for employee technology requests, ensuring issues are logged accurately, prioritized appropriately, and carried through to completion. • Provide day-to-day support for macOS systems, Apple hardware, mobile devices, and key workplace applications such as Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, and Zoho One. • Prepare, configure, enroll, and deploy devices while maintaining asset records, software distribution, compliance checks, and lifecycle updates for endpoints. • Handle user account tasks including onboarding, offboarding, access adjustments, license administration, and other identity-related support activities. • Diagnose and resolve common problems involving connectivity, authentication, conferencing tools, printers, copiers, peripherals, and general office technology. • Create and maintain support documentation, end-user instructions, knowledge articles, and operational runbooks to improve consistency and service quality. • Work with external vendors for troubleshooting, service coordination, and issue follow-up when third-party assistance is required. • Escalate advanced technical, cybersecurity, or infrastructure concerns to IT leadership with clear documentation and context.
2026-10-27T15:18:45Z

Software Support Analyst

Independence, OH
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles. Responsibilities: • Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance. • Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly. • Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows. • Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times. • Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases. • Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience. • Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.
2026-11-02T19:44:00Z

Desktop Support/Audio-Visual Analyst

Oakland, CA
onsite
Temporary to Hire
35.00 - 37.00 USD / Hourly
We are looking for a Desktop Support/Audio-Visual Analyst to join our team on a contract-to-permanent basis. This Desktop Support/Audio-Visual Analyst position is ideal for an experienced IT specialist who can deliver high-touch technical support to end users, including executive stakeholders, while maintaining a service-focused approach. The Desktop Support/Audio-Visual Analyst role blends hands-on desktop support with systems administration duties and requires confidence supporting Apple environments as well as audio-visual technology. This Desktop Support/Audio-Visual Analyst role is an onsite position out of Oakland, Ca. Responsibilities:<ul><li>Provide responsive technical assistance for hardware, software, and workplace technology issues across the office environment.</li><li>Deliver white-glove support to executive users, ensuring timely resolution and a high standard of customer service.</li><li>Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support activities.</li><li>Use Jamf Pro to manage Apple endpoints, enforce configurations, and assist with device lifecycle tasks.</li><li>Support conference room and media technology, including AV equipment used for meetings and presentations.</li><li>Handle user onboarding, device provisioning, account support, and general workstation readiness.</li><li>Assist with system administration responsibilities by helping maintain reliable day-to-day IT operations.</li><li>Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.</li><li>AV responsibilities are not highly technical, but the person must be comfortable serving as the primary point of contact for AV-related support.</li><li>Every two weeks, the company hosts a town hall, and this person will be responsible for running the presentation.</li><li>Responsibilities include loading presentation decks, sharing screens, advancing slides, and ensuring a seamless presentation experience.</li><li>Presentations may come from multiple teams and be built in various platforms, including Canva, PowerPoint, Google Slides, and Keynote.</li><li>Must be comfortable switching between platforms and managing last-minute presentation updates.</li><li>No mixing board, sound engineering, or external camera experience is required.</li><li>Executives present from their own laptops and built-in cameras. This person is responsible for ensuring everything functions properly and troubleshooting issues as needed.</li><li>For podcast recordings, production teams typically bring their own equipment. This role serves as the primary IT/AV contact if support is needed.</li></ul>
2026-11-05T00:43:40Z

Desktop Support Technician

Dallas, TX
onsite
Temporary / Contract
25.00 - 29.00 USD / Hourly
We are seeking a skilled Desktop Support Technician to provide technical support and troubleshooting for end users in a hybrid work environment. This position is based in Dallas, TX and requires three days onsite and two days remote each week. POSITION: IT SERVICE DESKLOCATION: DALLAS (HYBRID)DURATION: 3 MONTH CONTRACT RATE: $25-29/HR DEPENDING ON EXPERIENCE End User Support<ul><li>Provide desktop and end-user support for both Windows and macOS devices, including laptops, peripherals, printers, docking stations, and mobile accessories.</li><li>Troubleshoot hardware, software, networking, VPN, connectivity, and application issues.</li><li>Support employees both remotely and onsite while delivering a positive customer experience.</li><li>Assist users with login issues, password resets, account lockouts, software requests, and access-related questions.</li><li>Diagnose and resolve endpoint issues efficiently to minimize user downtime.</li></ul>
2026-10-20T15:34:07Z

ERP Manager (Banner)

Clinton, SC
onsite
Temporary / Contract
42.00 - 50.00 USD / Hourly
We are looking for an experienced ERP Manager to provide leadership for a broad range of technology services in Clinton, South Carolina for an IT consulting need. This Contract position will guide daily IT operations while supporting a complex Ellucian Banner environment and ensuring reliable service across infrastructure, applications, and end-user support. The role combines team leadership with practical technical involvement, making it well suited for someone who can direct priorities, resolve escalations, and partner with organizational leadership to strengthen technology delivery. Responsibilities:• Direct a multidisciplinary IT team of 8 covering support services, software development, systems administration, and network operations.• Set daily priorities for the department, assign work effectively, and maintain accountability for service quality and operational performance.• Administer and support the Ellucian Banner environment, serving as the primary escalation resource for complex system-related issues.• Work closely with internal Banner-focused team members to maintain application reliability, troubleshoot problems, and improve support outcomes.• Oversee core IT functions, including help desk activities, infrastructure maintenance, network availability, and business application support.• Provide coaching, feedback, and performance management for IT staff while fostering a productive and service-oriented team culture.• Partner with institutional leadership to align technology initiatives and support services with broader organizational objectives.• Contribute hands-on technical assistance when necessary to address urgent issues, stabilize systems, or support critical projects.• Support Banner-connected business processes, including selected general ledger functions and related operational needs.
2026-11-02T21:54:06Z

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