<p>We are looking for a dedicated Help Desk Analyst to join our team in Savannah, Georgia. In this long-term contract role, you will provide technical support to end-users, ensuring smooth operation of computer systems and devices. This position offers an opportunity to showcase your troubleshooting skills while contributing to the efficiency of the company.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve issues with PCs, printers, and scanners to ensure seamless functionality.</p><p>• Provide support for Windows 10 & 11 systems, addressing software and hardware concerns.</p><p>• Deliver on-site technical assistance to users, handling desk-side support requests.</p><p>• Perform imaging and re-imaging of desktop and laptop computers to maintain optimal performance.</p><p>• Install, configure, and troubleshoot software applications to meet user needs.</p><p>• Document system and application procedures, creating clear and accessible guidelines.</p><p>• Stay informed about technological advancements and identify ways to enhance service delivery.</p><p>• Collaborate effectively with team members while also working independently with minimal supervision.</p>
<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p>We're looking for an experienced <strong>Telecommunications & Cable Technician</strong> to join our team in the Savannah area. This role is perfect for a self-motivated problem-solver who is ready to tackle a variety of technical challenges. If you have a knack for installing and maintaining systems while providing top-notch customer service, we want to hear from you.</p><p><br></p><p>Key Responsibilities</p><p>As a Telecommunications & Cable Technician, you will be responsible for the full lifecycle of our clients' communication and security systems, from initial installation to ongoing maintenance. Your day-to-day work will include:</p><ul><li>Installing and maintaining <strong>digital and IP telephone systems</strong>, <strong>VoIP products</strong>, and <strong>surveillance systems</strong> for our clients.</li><li>Running and terminating <strong>telecommunication and network cables</strong> in new and existing buildings.</li><li>Working from technical documents, blueprints, and sketches to plan and execute system layouts.</li><li>Troubleshooting and resolving technical issues quickly and effectively in a fast-paced environment.</li><li>Managing and documenting all service orders, repair history, and work performed using a Customer Relations Management (CRM) system.</li><li>Maintaining accurate records of client information, equipment, and parts inventory.</li><li>Coordinating efficiently with dispatchers and other technicians to ensure timely completion of all service calls.</li><li>Adhering to all industry standards for safety codes while on job sites.</li></ul><p><br></p>
<p>We are seeking a skilled Cable Technician to join our service team in installing and maintaining business communication systems and surveillance equipment. The role involves supporting digital and IP phone systems, troubleshooting hardware and software issues, maintaining cloud-based systems, and ensuring seamless system performance. The ideal candidate will possess strong technical expertise and the ability to deliver excellent customer service.</p>
<p>We are hiring for the role of <strong>Application Support Engineer</strong> in Savannah, Georgia. This position is critical to our IT team, offering comprehensive support for both off-the-shelf and custom-built applications essential to our business processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Primary Contact for Applications:</strong> Act as the main liaison for business applications, working closely with end-users, technical support teams, operations, and management.</li><li><strong>Programming Assistance:</strong> Perform programming tasks required to support operational needs.</li><li><strong>System Monitoring:</strong> Ensure seamless functioning of production systems by implementing and overseeing operational monitoring tools.</li><li><strong>Issue Resolution:</strong> Diagnose and resolve technical problems using available resources such as error logs and technical documentation.</li><li><strong>EDI Transactions:</strong> Administer and oversee the implementation of Electronic Data Interchange (EDI) processes.</li><li><strong>Documentation:</strong> Create and update system support documentation to aid internal teams and end-users.</li><li><strong>Collaboration Across Teams:</strong> Partner with departments such as finance, operations, and IT to generate metrics, reports, and actionable insights.</li><li><strong>Data Quality and Reporting:</strong> Use SQL and scripting languages to maintain data integrity and support management reporting needs.</li><li><strong>Mobility Device Management:</strong> Manage mobile devices and associated licensing for the organization.</li><li><strong>On-Call Support:</strong> Participate in an after-hours, on-call rotation to ensure critical systems remain functional and issues are resolved promptly.</li><li><strong>Cross-Functional Contributions:</strong> Execute projects and tasks aligned with the priorities of company leadership and broader organizational goals.</li></ul><p><br></p>
