<p>We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to Windows OS and macOS systems.</p><p>• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, permissions, and group policies using Active Directory.</p><p>• Install, configure, and maintain desktop hardware, software, and peripheral devices.</p><p>• Record and document support activities, solutions, and processes within the ticketing system.</p><p>• Escalate complex technical issues to senior IT team members when necessary.</p><p>• Offer guidance and training to users on best practices and self-service tools.</p><p>• Ensure customer satisfaction through prompt and effective technical support.</p><p>• Collaborate with cross-functional teams to improve IT operations and service delivery.</p>
We are looking for a skilled IT Infrastructure Administrator to join our team in Savannah, Georgia. This Contract-to-continuous position offers an exciting opportunity to oversee and optimize our technology systems while ensuring their security and reliability. The ideal candidate will play a vital role in managing hardware, software, and network infrastructure, as well as providing exceptional support to users and contributing to the organization's IT strategy.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues to identify and address root causes effectively.<br>• Provide ongoing support and maintenance for existing technology systems and solutions.<br>• Execute proactive updates and improvements to enhance system performance.<br>• Collaborate with team members to improve customer service and satisfaction.<br>• Manage network hardware and equipment, including servers, routers, and storage devices.<br>• Perform server administration tasks such as configuring user accounts, group policies, and security settings.<br>• Monitor system health using management tools, ensuring seamless operation of architecture components.<br>• Address hardware issues in the data center promptly and efficiently.<br>• Operate the help desk by troubleshooting and resolving user-reported issues.<br>• Conduct regular audits of systems, including backups, to ensure data integrity and system reliability.
<p>We are looking for a detail-oriented and customer-focused Front Desk Coordinator to join our team on Johns Island, South Carolina. In this long-term contract role, you will play a vital part in creating a welcoming experience for guests. The position offers an opportunity to showcase your organizational skills and dedication to excellent service. </p><p><br></p><p>Responsibilities:</p><p>• Greet and assist guests with check-in and check-out procedures, ensuring a seamless experience.</p><p>• Answer and manage a multi-line phone system, directing calls as needed.</p><p>• Provide concierge services by addressing guest inquiries and offering local recommendations.</p><p>• Respond to inbound calls and emails in a timely and courteous manner.</p><p>• Support guests with any special requests or concerns, ensuring their satisfaction.</p><p>• Collaborate with other team members to ensure smooth daily operations.</p><p>• Uphold a courteous and approachable demeanor at all times when interacting with guests.</p><p>• Assist with administrative tasks as needed to support management.</p>
We are looking for an experienced IT Support Analyst to join our team in Savannah, Georgia. This Contract-to-Permanent position offers the opportunity to provide advanced technical assistance and ensure the smooth functioning of IT systems. As a key member of the team, you will handle escalated issues while delivering exceptional service to users and clients.<br><br>Responsibilities:<br>• Troubleshoot and resolve escalated technical issues from Tier 1 support, ensuring timely solutions.<br>• Perform in-depth diagnostics and repair of hardware, software, and network problems.<br>• Configure, install, and upgrade operating systems, software applications, and hardware components.<br>• Monitor system performance, implement updates, and apply security patches to maintain stability.<br>• Support and manage IT infrastructure, including servers, workstations, and network devices.<br>• Assist with the deployment and management of cloud-based backup services and solutions.<br>• Document IT processes, configurations, and support activities for future reference.<br>• Collaborate with IT teams and departments to ensure efficient service delivery.<br>• Provide clear communication and excellent customer service to build strong client relationships.
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p>We're looking for an experienced <strong>Telecommunications & Cable Technician</strong> to join our team in the Savannah area. This role is perfect for a self-motivated problem-solver who is ready to tackle a variety of technical challenges. If you have a knack for installing and maintaining systems while providing top-notch customer service, we want to hear from you.</p><p><br></p><p>Key Responsibilities</p><p>As a Telecommunications & Cable Technician, you will be responsible for the full lifecycle of our clients' communication and security systems, from initial installation to ongoing maintenance. Your day-to-day work will include:</p><ul><li>Installing and maintaining <strong>digital and IP telephone systems</strong>, <strong>VoIP products</strong>, and <strong>surveillance systems</strong> for our clients.</li><li>Running and terminating <strong>telecommunication and network cables</strong> in new and existing buildings.</li><li>Working from technical documents, blueprints, and sketches to plan and execute system layouts.</li><li>Troubleshooting and resolving technical issues quickly and effectively in a fast-paced environment.</li><li>Managing and documenting all service orders, repair history, and work performed using a Customer Relations Management (CRM) system.</li><li>Maintaining accurate records of client information, equipment, and parts inventory.</li><li>Coordinating efficiently with dispatchers and other technicians to ensure timely completion of all service calls.</li><li>Adhering to all industry standards for safety codes while on job sites.</li></ul><p><br></p>
<p>We are hiring for the role of <strong>Application Support Engineer</strong> in Savannah, Georgia. This position is critical to our IT team, offering comprehensive support for both off-the-shelf and custom-built applications essential to our business processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Primary Contact for Applications:</strong> Act as the main liaison for business applications, working closely with end-users, technical support teams, operations, and management.</li><li><strong>Programming Assistance:</strong> Perform programming tasks required to support operational needs.</li><li><strong>System Monitoring:</strong> Ensure seamless functioning of production systems by implementing and overseeing operational monitoring tools.</li><li><strong>Issue Resolution:</strong> Diagnose and resolve technical problems using available resources such as error logs and technical documentation.</li><li><strong>EDI Transactions:</strong> Administer and oversee the implementation of Electronic Data Interchange (EDI) processes.</li><li><strong>Documentation:</strong> Create and update system support documentation to aid internal teams and end-users.</li><li><strong>Collaboration Across Teams:</strong> Partner with departments such as finance, operations, and IT to generate metrics, reports, and actionable insights.</li><li><strong>Data Quality and Reporting:</strong> Use SQL and scripting languages to maintain data integrity and support management reporting needs.</li><li><strong>Mobility Device Management:</strong> Manage mobile devices and associated licensing for the organization.</li><li><strong>On-Call Support:</strong> Participate in an after-hours, on-call rotation to ensure critical systems remain functional and issues are resolved promptly.</li><li><strong>Cross-Functional Contributions:</strong> Execute projects and tasks aligned with the priorities of company leadership and broader organizational goals.</li></ul><p><br></p>
