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1 result for Communications Specialist in Santa Rosa, CA
- San Francisco, CA
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for an Operations Specialist to join a consumer banking team in San Francisco, California in a contract capacity with the potential for a permanent role. This position supports operational performance within a credit card environment, with a strong focus on service trends, process oversight, and data-driven decision-making. The ideal candidate is comfortable working with call center performance indicators, evaluating business impact, and helping improve day-to-day operations through careful analysis and coordination.<br><br>Responsibilities:<br>• Monitor operational activity and interpret call center performance data to identify trends, risks, and opportunities for improvement.<br>• Support processes related to credit card and consumer lending operations by ensuring work is completed accurately and in alignment with established standards.<br>• Review service levels, productivity results, and quality indicators to help leadership make informed operational decisions.<br>• Conduct criticality assessments to prioritize issues, evaluate business impact, and recommend appropriate next steps.<br>• Collaborate with cross-functional partners to resolve operational challenges and strengthen workflow efficiency across consumer banking functions.<br>• Prepare reports and summaries that highlight performance outcomes, emerging concerns, and areas requiring attention.<br>• Assist with process updates, procedural changes, or operational transitions when needed, ensuring minimal disruption to business activities.
- 2026-05-05T00:00:00Z