<p><strong>About the Organization:</strong></p><p>Our client is a mission-driven nonprofit dedicated and they are seeking a compassionate and detail-oriented <strong>Customer Support Specialist</strong> to join their team and help provide exceptional support to their clients, partners, and community members.</p><p><strong>Role Overview:</strong></p><p>The Customer Support Specialist will serve as the first point of contact for individuals seeking assistance, information, or resources. This role requires excellent communication skills, empathy, and a commitment to helping others. The ideal candidate will thrive in a fast-paced environment while maintaining professionalism and a client-focused approach.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to inquiries via phone, email, and other communication channels.</li><li>Provide accurate information about the organization’s programs, services, and resources.</li><li>Maintain detailed records of interactions and client requests in internal systems.</li><li>Collaborate with internal teams to resolve issues efficiently and ensure a positive client experience.</li><li>Assist with data entry and reporting to support organizational tracking and performance metrics.</li><li>Identify opportunities to improve customer service processes and suggest enhancements.</li></ul>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite. </p><p><br></p><p>Top Skills:</p><ul><li>3+ Years of experience</li><li>White-Glove/VP/Exec Support</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Environment)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM + Endpoint Tools</li><li>L3 Ticketing</li><li>Audio/Visual, VC</li><li>MFA</li></ul><p><br></p>
<p><strong>About the Organization:</strong></p><p>Our client is a mission-driven nonprofit committed to supporting underserved populations. They are seeking a proactive <strong>Customer Success Specialist</strong> to ensure clients and partners achieve meaningful outcomes through the organization’s programs and services. This role transitions to hybrid (3 days remote, 2 days in office) after the first six months of onsite work. </p><p><strong>Role Overview:</strong></p><p>The Customer Success Specialist is responsible for building strong relationships with clients and stakeholders, providing guidance and support, and ensuring satisfaction with the organization’s offerings. This role combines problem-solving, communication, and data tracking to drive positive client outcomes and strengthen engagement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Onboard and guide clients through programs, services, or initiatives.</li><li>Act as a trusted resource, addressing client questions, concerns, and feedback.</li><li>Monitor client engagement and satisfaction, identifying opportunities to enhance experiences.</li><li>Collaborate with internal teams to resolve challenges and implement solutions.</li><li>Maintain accurate records in CRM or database systems for reporting and analysis.</li><li>Contribute to process improvements to enhance client success and retention.</li></ul>
<p><strong>About the Organization:</strong></p><p> Our client is a mission-driven nonprofit dedicated to empowering underserved communities and providing critical resources. They are seeking a compassionate and proactive <strong>Bilingual Spanish Customer Success Specialist</strong> to join their team and make a meaningful impact.</p><p><strong>Role Overview:</strong></p><p> The Customer Success Specialist serves as a trusted resource for clients, guiding them through programs and services while ensuring a positive, impactful experience. This role is ideal for someone passionate about helping others, with strong communication skills in both English and Spanish, and a desire to contribute to meaningful work in a nonprofit setting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Build strong relationships with clients and community members to support engagement and success.</li><li>Guide clients through programs and services, ensuring they have the resources they need.</li><li>Address client inquiries, concerns, and feedback promptly and empathetically.</li><li>Monitor client satisfaction and engagement, identifying opportunities to improve outcomes.</li><li>Maintain accurate records in CRM or database systems to track interactions and outcomes.</li><li>Collaborate with internal teams to resolve issues and implement client-focused solutions.</li><li>Contribute to process improvements to enhance client experiences and organizational impact.</li></ul><p><br></p>
<p>Our company is seeking a meticulous and service-oriented Benefit Specialist to join our human resources team. In this role, you will support benefit administration and assist employees with inquiries related to health, retirement, and wellness programs.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Administer employee benefit programs including health, dental, vision, life insurance, and retirement plans.</li><li>Serve as the primary point of contact for employees regarding benefits-related questions.</li><li>Coordinate open enrollment activities and assist with onboarding/offboarding processes.</li><li>Maintain accurate benefit records and ensure compliance with all regulatory requirements.</li><li>Partner with external providers and manage vendor relationships.</li><li>Prepare benefits communications, reports, and presentations.</li><li>Support wellness initiatives and assist with benefits-related projects as needed.</li></ul><p><br></p>