<p>A client-focused professional services firm in Carlsbad is seeking a proactive <strong>Client Success Specialist</strong> to serve as the primary relationship manager for a portfolio of clients. This role is centered on retention, satisfaction, and long-term partnership building. The ideal candidate excels at communication, problem-solving, and delivering a high-touch client experience.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the main point of contact for assigned client accounts</li><li>Build strong relationships through regular check-ins and proactive communication</li><li>Coordinate internally to ensure client needs are met efficiently</li><li>Track client engagement, satisfaction, and performance metrics</li><li>Resolve issues and escalate concerns as needed</li><li>Support onboarding and implementation processes</li><li>Prepare reports, summaries, and presentations for clients</li><li>Identify opportunities to expand services and improve retention</li></ul>
<p>We are looking for an experienced and detail-oriented TA Coordinator to join our team on a contract basis in San Diego, California. In this role, you will play a pivotal part in managing high-volume interview scheduling and ensuring seamless coordination across various departments and time zones. This is an excellent opportunity to contribute to a dynamic environment and support recruitment efforts for corporate roles.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and schedule interviews globally, managing multiple stages and formats across different time zones.</p><p>• Handle high-volume scheduling, arranging 50+ interviews per week for various corporate teams such as engineering, product design, and customer success.</p><p>• Collaborate with recruiters and hiring managers to ensure smooth interview processes.</p><p>• Troubleshoot technical issues related to tools like Zoom and Outlook to minimize disruptions.</p><p>• Execute administrative tasks, including system audits and data management, as needed.</p><p>• Maintain flexibility and adaptability to address changing priorities and urgent scheduling needs.</p><p>• Support project work and other administrative duties to ensure operational efficiency.</p><p>• Communicate effectively with internal and external stakeholders to confirm interview details and resolve scheduling conflicts.</p>
<p>Our client, an innovative leader in the biotech sector, is seeking an organized and driven Account Specialist to join their team. This position plays a vital role in managing client accounts, supporting business operations, and ensuring exceptional service delivery in a cutting-edge environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, addressing inquiries and resolving issues promptly.</li><li>Maintain accurate records in CRM and related systems, processing orders, billing, and account changes.</li><li>Coordinate with internal teams (sales, finance, R& D) to ensure seamless account management and satisfaction.</li><li>Track order fulfillment and delivery timelines, providing clients with updates as needed.</li><li>Prepare and analyze account reports, identifying areas for upselling, cross-selling, and process improvement.</li><li>Support new client onboarding and training.</li><li>Assist sales and finance teams with contract renewals and billing inquiries.</li></ul><p><br></p>
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.
We are looking for an experienced Executive Assistant to provide high-level administrative support to senior executives in a fast-paced environment. This long-term contract position requires exceptional organizational skills, multitasking abilities, and a strong aptitude for managing schedules and projects. Based in Irvine, California, this role offers an excellent opportunity to work closely with leadership and contribute to the success of the organization.<br><br>Responsibilities:<br>• Manage complex calendars and schedules for senior executives, ensuring all appointments, meetings, and deadlines are efficiently organized.<br>• Coordinate and communicate effectively with executives and their teams to streamline operations and ensure seamless collaboration.<br>• Utilize advanced spreadsheet skills to create, edit, and analyze documents, supporting executive decision-making processes.<br>• Handle multiple tasks simultaneously, maintaining accuracy and attention to detail in a dynamic work environment.<br>• Assist with project management tasks, ensuring timely completion and alignment with organizational goals.<br>• Provide exceptional customer service, including managing inquiries and addressing concerns promptly and professionally.<br>• Facilitate communication by answering inbound and outbound calls, ensuring messages are relayed accurately and efficiently.<br>• Support order entry and administrative tasks, maintaining organized records and documentation.<br>• Collaborate with internal and external stakeholders to ensure smooth execution of executive-level initiatives.<br>• Adapt to changing priorities and maintain a proactive approach to problem-solving and task management.
<p>Our client in the property management industry is seeking an experienced Account Specialist to join their finance team. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced, collaborative environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day property accounting operations, including processing accounts payable and receivable transactions</li><li>Reconcile bank statements, general ledgers, and property accounts</li><li>Assist in the preparation of financial statements and monthly reports for multiple properties</li><li>Collaborate with property managers and cross-functional teams to resolve discrepancies and support budgeting activities</li><li>Ensure compliance with company policies and regulatory requirements</li><li>Participate in process improvements to enhance accounting accuracy and efficiency</li></ul><p><br></p>
