<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Sr Marketing Technology Analyst (contract).</strong> In this role, you will design and deploy marketing technology resources to optimize automated marketing campaigns, material distribution, agency/vendor management, platform use, and tracking, reporting and analytic. <strong>This role is hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Use expertise in marketing technology software and platforms to improve the user experience, reporting and distribution.</li><li>Serve as a senior liaison across business groups to create documentation for business and system requirements.</li><li>Conduct business process analysis and needs assessment to align Marketing solutions with business initiatives</li><li>Work on project teams to develop or modify complex processes and/or systems.</li><li>Gather feedback from stakeholders and provide discussion forums to improve the user experience.</li><li>Identify trends/issues and performance gaps.</li><li>Maintain thorough knowledge of platforms, tools and processes.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
