Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
We are looking for a skilled IT Field Technician to join our team in Orem, Utah. This Contract-to-permanent position requires a hands-on, detail-oriented individual capable of managing a variety of technical tasks, including structured cabling, PC support, and networking. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering high-quality results.<br><br>Responsibilities:<br>• Install, maintain, and troubleshoot structured cabling systems to ensure seamless connectivity.<br>• Configure and support system setups, including hardware and software components.<br>• Provide onsite networking assistance, including setup and diagnostics for switches and routers.<br>• Collaborate on project-based assignments, showcasing flexibility and problem-solving skills.<br>• Develop and document repeatable processes to enhance operational efficiency.<br>• Set up, configure, and maintain desktops, laptops, and peripheral devices.<br>• Diagnose and resolve technical issues related to hardware and software.<br>• Perform operating system installations, updates, and patch management.<br>• Offer technical support to end-users both onsite and remotely.<br>• Maintain accurate inventory records of IT assets and support documentation efforts.
We are looking for an experienced Cloud Engineer to join our team on a long-term contract basis in Salt Lake City, Utah. In this role, you will design, manage, and enhance enterprise infrastructure and cloud solutions, ensuring optimal performance and security. This position provides an excellent opportunity to collaborate with cross-functional teams and contribute to strategic infrastructure initiatives within the chemicals manufacturing industry.<br><br>Responsibilities:<br>• Configure, maintain, and support enterprise infrastructure including servers, storage systems, backups, and disaster recovery solutions.<br>• Deploy, optimize, and manage cloud services across IaaS, PaaS, SaaS, and DaaS environments, with a focus on Microsoft Azure.<br>• Administer and secure Active Directory and Azure AD environments, ensuring high availability and compliance with SLAs.<br>• Develop automated solutions for infrastructure deployment, performance monitoring, and incident resolution using DevOps tools and CI/CD pipelines.<br>• Collaborate with vendors, managed service providers, and internal teams to deliver reliable IT services and influence strategic infrastructure decisions.<br>• Provide technical support and performance tuning for Windows Server, Linux, VMware, and Citrix environments.<br>• Create and maintain architectural documentation and contribute to strategies for scalability and transformation.<br>• Act as an escalation point for complex incidents, coordinating resolution efforts with third-party support as needed.<br>• Ensure infrastructure security and identity management practices are consistently implemented and maintained.
<p>We are looking for a highly skilled Controller to oversee accounting operations across multiple locations. This leadership role involves managing financial processes, developing procedures, and ensuring accurate reporting while collaborating with corporate and operational teams.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage all accounting functions for four locations, ensuring consistency and accuracy.</p><p>• Develop and implement processes for accounts payable (AP) and accounts receivable (AR) to improve efficiency and reliability.</p><p>• Perform monthly reviews of income statements and balance sheets, preparing detailed reconciliation workbooks.</p><p>• Collaborate with corporate accounting teams to streamline data and ensure uniformity across systems.</p><p>• Provide financial insights and support to the Operational Manager, addressing questions and reviewing reports.</p><p>• Document accounting procedures and workflows to maintain clarity and compliance.</p><p>• Assist in audit preparation by gathering necessary documentation and responding to inquiries.</p><p>• Organize and clean up billing processes while ensuring timely bank reconciliations.</p><p>• Utilize technology and accounting systems to extract, analyze, and present financial data effectively.</p><p>• Act as a hands-on manager, balancing strategic oversight with operational involvement.</p>
Overview: We are seeking an experienced and driven Administrative/Office Manager to oversee and support the operations of a growing, family-owned business. The ideal candidate will be a motivated, tech-savvy detail oriented with a strong sense of ownership who thrives on fostering a collaborative, high-performing team culture. In this role, you will effectively manage and expand the team, oversee essential office operations, handle sensitive information, and assist in HR-related and special projects. This is a permanent, onsite position based in Sandy, UT, where you will enjoy a dynamic role in a company that values strong culture, teamwork, and respect. W Key Responsibilities: Team Leadership and Management: · Supervise and support a team of administrative professionals · Conduct regular face-to-face check-ins with team members to ensure engagement, clear communication, and efficient workflows. · Step in to fill gaps when team members are on vacation or out sick to ensure seamless operations. Office and Operational Management: · Handle day-to-day office operations, including addressing routine and unexpected challenges. · Oversee administrative functions such as unemployment claims and maintaining confidentiality around sensitive information. Special Projects and Collaboration: · Manage and execute special projects as needed to support leadership and departmental goals. · Collaborate with the HR team on projects to drive initiatives and objectives effectively. Supporting Company Growth: · Adapt to the needs of a growing organization, contributing ideas and efficiencies that align with the business's expansion goals. · Uphold and promote the company’s strong, family-centric culture, ensuring it remains a cornerstone of the workplace as the organization evolves.
The administrative assistant coordinates and provides high-quality administrative support to the executive team. Responsibilities include but not limited to calendar management, travel arrangements, analyzing documents, preparing research reports, and office management as directed. We’re looking for a self-starter professional with impeccable organizational and time management skills that will thrive in a fast-paced, ever-changing environment.<br><br>Essential Duties and Responsibilities<br>• Manage daily calendar by scheduling internal and external meetings, appointments, special events, and travel<br>• Resolve scheduling conflicts, prioritize requests, and confirm meeting details and expectations<br>• Prepare spreadsheets, correspondence, and various reports as needed<br>• Monitor project status and execution of deadlines for assigned projects<br>• Oversee incoming correspondence and requests, prioritize items that need immediate attention<br>• Travel when needed<br>• Responsible for confidential and time sensitive material<br>• Process monthly bill payments<br>• Other duties and special projects as assigned<br>Skills and Experience<br>• Minimum 2 years of executive assistant experience<br>• Very strong interpersonal skills and the ability to build relationships with executives<br>• Problem solver/solution driven<br>• Able to exhibit a high level of confidentiality <br>• Ability to multi-task in high-pressure situations<br>• Highly organized and good time management<br>• Be self-directed, action oriented, and a team player<br>• Strong attention to detail and accuracy<br>• Ability to communicate at all levels <br>• Results driven and proactive; strong desire to own and execute area of responsibility with excellence<br>• Adaptability/flexibility to change as required<br>Supervision: Minimal - must identify needs, work independently
We are looking for an experienced Payroll Manager to oversee payroll operations and accounts payable processes for our team in Salt Lake City, Utah. This role involves managing staff, ensuring compliance with company policies and regulations, and driving efficiency in payroll and accounts payable functions. The ideal candidate is a results-driven leader with extensive experience in payroll management and a strong ability to navigate complex systems and workflows.<br><br>Responsibilities:<br>• Supervise payroll and accounts payable teams, providing guidance and support to maintain high levels of productivity and accuracy.<br>• Ensure compliance with company policies, Generally Accepted Accounting Principles (GAAP), and Sarbanes-Oxley requirements.<br>• Oversee payroll processing for hourly and field employees, ensuring accuracy and adherence to labor agreements and regulatory standards.<br>• Collaborate with regional controllers and finance teams to address payroll issues and identify opportunities for process improvements.<br>• Deliver exceptional customer service to internal and external stakeholders, fostering a customer-focused approach.<br>• Participate in management meetings to provide updates and insights on payroll processes and departmental performance.<br>• Develop and implement internal controls to ensure compliance with audits and company policies.<br>• Assist with budgeting and forecasting activities to support financial reporting and cost control.<br>• Recommend process improvements to enhance efficiency and effectiveness within payroll and accounts payable functions.<br>• Prepare and review reports and metrics to keep leadership informed of departmental activities and outcomes.
<p>We are looking for an experienced Business Analyst to join our client's team for a Contract-to-Permanent opportunity. This role requires an individual with a strong background in data analysis, business reporting, and requirement documentation to support critical projects. The ideal candidate will collaborate with various teams to deliver actionable insights and efficient reporting solutions.</p><p><br></p><p>Responsibilities:</p><p>• Determine relevant data needs and collaborate with teams and IT staff to gather and fulfill those requirements.</p><p>• Define project-specific requirements, including mockups and data flows, to support analytic needs.</p><p>• Assess reporting needs across business and management teams, ensuring alignment with strategic goals.</p><p>• Develop a deep understanding of corporate data sources and their relationships to support project success.</p><p>• Extract and analyze operational, performance, and statistical data from multiple sources for reporting purposes.</p><p>• Utilize software tools such as spreadsheets, reporting applications, and graphical tools to manipulate and format data.</p><p>• Ensure the accuracy, timeliness, and confidentiality of all dashboards, analyses, and project data.</p><p>• Provide training and support to end users for accessing requirements and reports.</p><p>• Collaborate with project management and stakeholders to interpret and analyze data results.</p><p>• Identify trends, exceptions, and potential concerns based on data analysis and projections.</p>
We are looking for a skilled Accountant to join our team on a contract basis in Salt Lake City, Utah. This role requires a strong background in financial operations, including managing Accounts Payable (AP) and Accounts Receivable (AR), as well as expertise in general ledger activities and journal entries. Ideal candidates will thrive in a dynamic environment and bring a detail-oriented approach to financial processes.<br><br>Responsibilities:<br>• Oversee and manage Accounts Payable (AP) and Accounts Receivable (AR) processes, ensuring accuracy and timeliness.<br>• Prepare and post journal entries while maintaining the integrity of the general ledger.<br>• Conduct bank reconciliations and resolve discrepancies to ensure accurate financial reporting.<br>• Support month-end and year-end close procedures by preparing relevant documentation and reports.<br>• Collaborate with cross-functional teams to improve accounting workflows and financial operations.<br>• Assist in the implementation and integration of accounting systems, including testing and data validation.<br>• Maintain accurate records and documentation to support audits and compliance requirements.<br>• Identify opportunities for process improvement and recommend solutions to enhance efficiency.<br>• Analyze financial data to support decision-making and provide actionable insights to management.
We are looking for a dedicated Controller to join a dynamic team in Salt Lake City, Utah. This role involves overseeing financial operations for a company with annual revenue exceeding $100 million, requiring a strong background in accounting leadership, financial reporting, and compliance. The ideal candidate will bring expertise in shared services, advanced financial systems, and strategic management, along with relevant certifications and experience in high-revenue organizations.<br><br>Responsibilities:<br>• Prepare and oversee accurate financial statements while ensuring adherence to regulatory standards and company policies.<br>• Lead the creation and management of budgets and forecasts to support organizational objectives.<br>• Manage shared services operations, including accounts payable, accounts receivable, payroll, and treasury functions.<br>• Establish and maintain strong internal controls to protect company assets and ensure compliance with Sarbanes-Oxley guidelines.<br>• Provide financial insights and strategic recommendations to senior leadership teams.<br>• Analyze financial and operational data to identify trends, areas for improvement, and opportunities for cost efficiencies.<br>• Collaborate with teams to enhance financial systems, streamline reporting processes, and integrate advanced technologies.<br>• Supervise and mentor a high-performing accounting and finance team to drive operational excellence.<br>• Support audits and ensure compliance with public company requirements and joint venture agreements.
<p>Robert Half is looking for a senior accountant for a long-term opportunity with a well-known regional CPA firm. As a senior accountant, you will be responsible for financial statement preparation and consolidation, account analysis and reconciliations, cash flow analysis, budgets and forecasting, audit preparation, and internal control maintenance and regulatory reporting. </p><p><br></p><p>The right Senior Accountant will cover:</p><ul><li>Execute monthly accounting close procedures and deliverables primarily in the compensation area (journal entries, reconciliations, reports)</li><li>Prepare monthly consolidated P& L and Balance Sheet flux analysis for management reporting</li><li>Work with business partners to check compliance with corporate accounting policies, procedures and controls and provide support on special requests.</li><li>Provide analysis on financial results (trends, performance metrics, benchmarks)</li><li>Assist in coordinating quarterly reviews and SOX testing with internal and external auditors</li><li>Prepare Balance Sheet account reconciliations</li></ul><p><br></p>
<p>Robert Half Management Resources is seeking a Sr Financial Analyst for a contract role at our manufacturing client in Ogden. This contract role is expected to be 2-3-months in length. Focus is on providing financial insights, supporting accurate reporting, and improving operational decision-making within a fast-paced manufacturing environment.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Assist with budgeting, forecasting, and variance analysis for plant operations.</p><p>• Analyze costs (labor, materials, and overhead) and identify cost-saving opportunities.</p><p>• Prepare financial reports, dashboards, and KPIs for leadership.</p><p>• Ensure compliance with internal controls, including SOX requirements.</p><p>• Collaborate with cross-functional teams to support financial and operational strategies.</p>
We are looking for a dynamic AVP of Operations to oversee and optimize the day-to-day functions of our organization. This leadership role focuses on aligning operational strategies with business objectives, driving efficiency, and ensuring compliance across all departments and locations. The ideal candidate will bring strong strategic planning and team management skills to elevate organizational performance and support overall growth.<br><br>Responsibilities:<br>• Develop and implement operational strategies that align with the company’s long-term business goals and performance targets.<br>• Lead and manage operations teams across multiple locations, providing guidance, mentorship, and performance evaluations to ensure consistent execution of standards.<br>• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement in quality control, productivity, cost efficiency, and customer satisfaction.<br>• Drive process improvements by streamlining workflows and standardizing procedures to enhance overall efficiency.<br>• Ensure full compliance with relevant regulations, legal requirements, and company policies across all operational locations.<br>• Collaborate with cross-functional teams, including marketing, sales, finance, and human resources, to maintain alignment and integration of operational strategies.<br>• Prepare and present detailed reports on operational performance metrics to senior leadership, highlighting achievements and areas for improvement.<br>• Oversee crisis management efforts by coordinating responses to operational disruptions and emergencies to minimize their impact.<br>• Manage budgets effectively, ensuring financial resources are allocated efficiently to support operational priorities.
We are looking for a highly skilled Project Manager to spearhead the launch of an innovative new product. This role requires a strategic leader who can manage complex projects, collaborate with diverse teams, and ensure seamless execution from concept to market introduction. If you have a passion for driving results and thrive in dynamic environments, we want to hear from you.<br><br>Responsibilities:<br>• Develop and implement detailed project plans and timelines to support the successful launch of a new product.<br>• Collaborate with cross-functional teams, including marketing, engineering, sales, and product design, to align project objectives and organizational goals.<br>• Manage the entire product development lifecycle, ensuring milestones are met and deliverables adhere to quality standards.<br>• Monitor project budgets and allocate resources effectively, balancing competing priorities while staying within financial scope.<br>• Identify potential risks and devise proactive strategies to mitigate challenges throughout the project.<br>• Oversee testing phases, such as beta trials and pilot programs, gathering customer feedback to refine the product.<br>• Resolve issues promptly to keep the project on track and maintain alignment with deadlines.<br>• Facilitate the transition of the product to production and market teams, ensuring operational readiness for launch.<br>• Analyze post-launch performance and recommend improvements to optimize results.<br>• Utilize project management tools and platforms to track progress and communicate updates effectively.
We are looking for an Operations Specialist to join our team in West Jordan, Utah. This long-term contract position offers an exciting opportunity to contribute to the efficiency and success of our retail operations. The ideal candidate will bring strong organizational skills and a proactive approach to managing operational tasks.<br><br>Responsibilities:<br>• Oversee day-to-day operational activities to ensure smooth workflows and adherence to company standards.<br>• Manage data processing tasks, ensuring accuracy and compliance with relevant policies.<br>• Utilize ERP systems to streamline operational processes and enhance productivity.<br>• Process financial transactions, including check handling and auditing, with a focus on precision.<br>• Coordinate CRM activities to improve customer relationship management and reporting.<br>• Apply knowledge of ADP and Epic Software to support financial and operational needs.<br>• Monitor compliance with industry regulations and company policies to mitigate risks.<br>• Collaborate with teams to identify areas for improvement and implement solutions.<br>• Conduct regular audits to maintain the integrity of operational procedures.
We are looking for a dedicated Accountant to join our team in Salt Lake City, Utah. This role is ideal for an experienced and detail-oriented individual with extensive expertise in financial management, reporting, and compliance. You will play a key role in maintaining accurate financial records, supporting audits, and contributing to process improvements.<br><br>Responsibilities:<br>• Prepare and manage financial records, reports, and general ledgers to ensure accuracy and compliance.<br>• Conduct account reconciliations and assist in month-end and year-end closing procedures.<br>• Ensure adherence to internal accounting policies and regulatory requirements.<br>• Assist in the development of budgets, forecasts, and variance analyses to support strategic planning.<br>• Support internal and external audits by providing accurate and timely documentation.<br>• Collaborate with teams across the organization to enhance accounting processes and initiatives.<br>• Oversee inventory accounting, including tracking stock movements, analyzing data, and managing adjustments.<br>• Handle multi-jurisdictional sales tax compliance, including preparation, filing, and reconciliation of returns.<br>• Monitor financial data to identify trends, discrepancies, and opportunities for cost optimization.<br>• Participate in the implementation and enhancement of accounting systems and tools.
We are looking for an experienced Accountant to join our team on a contract basis in Salt Lake City, Utah. This role is ideal for someone who excels in managing financial records, ensuring accuracy, and supporting key accounting functions. If you have a strong background in accounts payable, general ledger management, and bank reconciliations, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage accounts payable and accounts receivable transactions with precision.<br>• Maintain and reconcile the general ledger to ensure accurate financial reporting.<br>• Prepare and post journal entries to support month-end and year-end closing activities.<br>• Conduct thorough bank reconciliations to verify account balances and resolve discrepancies.<br>• Utilize QuickBooks to track and manage financial data effectively.<br>• Generate financial reports and statements to assist in strategic decision-making.<br>• Collaborate with internal teams to ensure compliance with accounting standards and regulations.<br>• Support audits by providing accurate records and documentation as needed.
<p>We are looking for an experienced Part-Time Accounting Specialist to join our team in SLC, Utah. This is a Contract position where you will play a key role in managing essential accounting processes and ensuring financial accuracy. If you excel in using accounting software and handling complex financial tasks, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts payable (AP) and accounts receivable (AR) transactions to ensure timely and accurate financial operations.</p><p>• Utilize accounting software systems to maintain and update financial records.</p><p>• Conduct audits to verify the accuracy of financial data and compliance with regulations.</p><p>• Handle billing functions, including invoice generation and payment tracking.</p><p>• Collaborate with team members to optimize ERP systems for financial reporting.</p><p>• Monitor and reconcile financial discrepancies to maintain account accuracy.</p><p>• Support month-end and year-end financial closing activities.</p><p>• Ensure compliance with company policies and financial standards.</p><p>• Prepare detailed financial reports for management review.</p><p>• Assist with the integration and use of tools such as Ceridian and Concur for streamlined financial processes. </p>
<p>Robert Half Management Resources is looking for a skilled Financial Business Analyst to join one of our clients on an interim basis. In this role, you will focus on resolving system integration issues, improving workflows, and ensuring accurate financial reporting. This is a unique opportunity to contribute to a critical project in the chemicals manufacturing industry while leveraging your expertise in financial systems.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Analyze and troubleshoot system integration issues between financial systems and transportation management platforms.</p><p>• Reconcile unmatched transactions across multiple general ledger accounts and shipment types.</p><p>• Develop and document workflows to enhance system efficiency and accuracy.</p><p>• Extract, analyze, and present data to create actionable reports and insights.</p><p>• Align freight invoices with shipment records to ensure accurate financial postings.</p><p>• Provide ad hoc accounting support and financial analysis as needed.</p><p>• Collaborate with stakeholders to identify and implement sustainable solutions.</p><p>• Ensure compliance with GAAP and industry-specific accounting practices.</p><p>• Support logistics and transportation financial workflows to optimize operations.</p>
We are looking for a Payroll Specialist to join our team in Salt Lake City, Utah. This long-term contract position offers an opportunity to manage payroll processes in a dynamic environment within the construction industry. The ideal candidate will bring expertise in handling multi-state payroll and certified payroll for a large workforce.<br><br>Responsibilities:<br>• Process full-cycle payroll for a workforce exceeding 500 employees, ensuring accuracy and timeliness.<br>• Manage multi-state payroll operations and ensure compliance with state and federal regulations.<br>• Utilize ADP Workforce Now to process payroll efficiently and resolve any system-related issues.<br>• Handle certified payroll reporting and ensure adherence to industry-specific requirements.<br>• Administer union payroll, including deductions, benefits, and related reporting.<br>• Maintain accurate payroll records and ensure proper documentation for audits.<br>• Address and resolve payroll discrepancies in a timely manner.<br>• Collaborate with HR and accounting departments to streamline payroll processes and improve efficiency.<br>• Stay updated on payroll laws and regulations to ensure organizational compliance.<br>• Provide support during payroll audits and assist in generating necessary reports.
We are looking for an experienced Director of IT Product & Business Analysis to act as the strategic link between technology and business operations. In this role, you will ensure seamless communication and collaboration within the organization, aligning technology initiatives with business goals. This position offers the opportunity to drive innovation, enhance processes, and foster meaningful partnerships across teams.<br><br>Responsibilities:<br>• Lead technology-business alignment efforts across the Americas, overseeing strategy and operations in multiple regions.<br>• Advocate for business stakeholders, ensuring their feedback and ideas are integrated into technology plans and initiatives.<br>• Represent the technology department in discussions with business leaders, external partners, and suppliers.<br>• Analyze regional business needs, from strategic priorities to operational requirements, and communicate them effectively to the technology team.<br>• Drive continuous improvement by leveraging technology to enhance business processes and the overall user experience.<br>• Facilitate planning and governance processes, ensuring active participation and awareness among business stakeholders.<br>• Oversee service transitions to operations, including activities like testing, service negotiations, and change management.<br>• Promote innovation and creativity within the organization, building trust and shared ownership across teams.
We are looking for an experienced Senior Accountant to join our team in Salt Lake City, Utah. In this role, you will oversee key financial functions, including general ledger reconciliation, job costing, and financial reporting, while ensuring accuracy in accounts receivable and payable processes. You will also collaborate closely with leadership to support budgeting and financial planning efforts.<br><br>Responsibilities:<br>• Manage monthly and quarterly closings for multiple legal entities, ensuring accurate and timely reporting.<br>• Reconcile all balance sheet accounts, including cash, accounts receivable, accounts payable, and intercompany transactions.<br>• Prepare and submit monthly construction draws to financial institutions, maintaining clear and organized documentation.<br>• Monitor and analyze actual construction job costs against budgeted amounts, providing detailed insights.<br>• Create and distribute quarter-end financial reports for both internal stakeholders and external partners.<br>• Assist in the annual budgeting process by entering and validating budget figures in accounting systems.<br>• Oversee intercompany entries and loans, ensuring compliance and accuracy in all transactions.<br>• Collaborate with the Director of Accounting/FP& A to produce recurring financial reports and analyses.
We are looking for an accomplished Director of Implementation & Enablement to oversee the onboarding and Proof of Value processes for our product solutions. In this role, you will ensure clients and partner-referred customers have an exceptional implementation experience, fostering rapid adoption and long-term success. You will collaborate across departments and work closely with partner organizations while leading and growing a high-performing implementation team.<br><br>Responsibilities:<br>• Manage and oversee the end-to-end onboarding and implementation process for all new clients across product solutions.<br>• Design and deliver engaging training sessions tailored for both administrators and end-users.<br>• Collaborate with Sales, Customer Success, and Product teams to ensure seamless integration and alignment on key success metrics.<br>• Partner with strategic organizations to coordinate joint client onboarding and enablement initiatives.<br>• Lead, mentor, and develop a skilled Implementation & Enablement team, offering guidance and constructive feedback.<br>• Support enterprise trials and pilot programs, assisting prospects in evaluating the technology in live scenarios.<br>• Handle multiple complex projects simultaneously, ensuring timely delivery and adherence to project scope.<br>• Gather customer feedback and share insights to drive continuous improvement across teams.<br>• Develop scalable onboarding frameworks, tools, and documentation to enhance client adoption.<br>• Contribute to the creation of internal enablement programs and knowledge-sharing resources.
<p>We are looking for an experienced Atlassian Developer in <strong>Salt Lake City (almost to west valley), Chicago/Franklin Park, Houston, or Las Vegas.</strong> In this role, you will leverage your expertise in Atlassian tools, such as Jira Software, Jira Service Management, and Confluence, to design and implement solutions that enhance workflow efficiency and application integration. </p><p><br></p><p>Responsibilities:</p><p>• Administer and configure Jira Software, Jira Service Management, and Confluence to meet organizational needs.</p><p>• Design and implement advanced workflows, templates, and automation processes to streamline operations.</p><p>• Develop and integrate applications with Atlassian tools to ensure seamless functionality.</p><p>• Collaborate with stakeholders to identify requirements and create tailored solutions.</p><p>• Manage complex architecture setups and configurations for Atlassian platforms.</p><p>• Provide ongoing support and troubleshooting for Atlassian tools to maintain optimal performance.</p><p>• Document processes and configurations to facilitate knowledge sharing and system maintenance.</p><p>• Stay updated on industry best practices and technological advancements related to Atlassian tools.</p><p>• Train and support team members in utilizing Atlassian systems effectively.</p>
We are looking for a dynamic Director of Customer Success to lead and enhance our customer engagement strategies in South Jordan, Utah. This role will focus on driving client retention, satisfaction, and advocacy while collaborating across departments to ensure a seamless customer journey. The ideal candidate will play a pivotal role in shaping our Customer Success structure and contributing to the company’s growth initiatives.<br><br>Responsibilities:<br>• Develop and execute strategies to achieve high customer retention rates, aiming for 95%+ Gross Retention and 110%+ Net Retention.<br>• Manage a portfolio of key accounts to ensure satisfaction, retention, and growth opportunities.<br>• Foster collaboration between Sales, Onboarding, and Customer Service teams to deliver a cohesive customer experience.<br>• Drive product adoption and engagement, targeting 75%+ feature utilization and 80%+ monthly active usage.<br>• Build a customer advocacy program, encouraging referrals and generating a significant portion of new business from client recommendations.<br>• Establish clear processes and frameworks for a dedicated Customer Success team, including key performance indicators and defined roles.<br>• Implement tools and systems to monitor customer health, gather feedback, and proactively address risks.<br>• Provide regular reporting on Customer Success metrics to inform leadership decisions and refine strategies.
