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1 result for Help Desk Support Manager in Salinas, CA
- Santa Clara, CA
- onsite
- Temporary to Hire
- 28.5 - 33 USD / Hourly
- We are looking for a dependable Help Desk Analyst II to support end users with day-to-day technical issues in Santa Clara, California. This contract position with potential for a permanent role is ideal for someone who enjoys solving desktop support problems, delivering responsive service, and maintaining a smooth user experience across Microsoft-based environments. The role focuses on troubleshooting hardware and software concerns, managing access through Active Directory, and resolving service desk requests with professionalism and urgency.<br><br>Responsibilities:<br>• Provide technical assistance to employees by diagnosing and resolving issues related to Windows systems, desktop applications, and basic hardware functionality.<br>• Handle incoming service desk requests, document each case thoroughly, and ensure tickets are updated and closed in a timely manner.<br>• Support user account administration by creating, modifying, and disabling access within Active Directory according to established procedures.<br>• Troubleshoot Microsoft Windows 10 operating system issues, including login problems, performance concerns, and common application errors.<br>• Escalate more complex technical incidents when needed while maintaining clear communication with users throughout the resolution process.<br>• Install, configure, and support end-user devices and software to keep workstations operating efficiently.<br>• Assist with routine desktop maintenance tasks, system updates, and standard support activities that improve overall service reliability.
- 2026-05-28T00:00:00Z