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2 results for Customer Service Manager in Salinas, CA

Customer Service Representative

Santa Clara, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support lot operations and deliver a positive experience for every visitor. This Contract position combines customer-facing service with day-to-day coordination of vehicle flow, lot presentation, and team support. The ideal candidate is comfortable working in an active outdoor environment, communicates clearly, and helps maintain a safe and orderly site. Responsibilities: • Coordinate daily lot activity by guiding staff assignments, overseeing vehicle movement, and helping keep the area clean and well organized. • Welcome customers upon arrival, provide clear directions, respond to questions, and create a detail-focused and friendly experience. • Promote a safe environment by following site procedures, reinforcing operating standards, and addressing issues as they arise. • Manage parking availability and traffic patterns to support efficient entry, exit, and overall lot flow. • Handle customer concerns effectively, using sound judgment to resolve issues quickly. • Inspect lot equipment and surrounding areas regularly, reporting maintenance needs or safety concerns promptly. • Support onboarding and coaching for new team members to encourage consistent service and operational practices. • Maintain accurate daily records related to lot usage, attendance, and other operational activities.
2026-07-10T00:00:00Z

Service Dispatcher

San Jose, CA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Service Dispatcher to support daily field operations for a Contract position based in San Jose, California. This role is responsible for coordinating technician schedules, keeping customers informed, and helping ensure service calls are handled efficiently across residential, commercial, and municipal accounts. The ideal candidate brings strong organization, sound judgment, and a customer-focused approach to managing changing priorities throughout the day. Responsibilities: • Coordinate and assign service calls and project work to technicians by balancing availability, skill set, location, and service urgency. • Update the daily schedule as conditions change, including emergency requests, cancellations, delays, and shifting customer needs. • Track field activity and adjust routing or assignments to support timely service and efficient technician utilization. • Confirm appointments with customers, provide arrival window updates, and respond professionally to scheduling-related questions. • Maintain regular communication with technicians to relay job details, status updates, material needs, and any changes to planned work. • Partner with supervisors and internal teams to prioritize open requests and align resources with operational demands. • Enter and maintain accurate work orders, customer information, and service records within dispatch or field service software. • Review completed documentation for accuracy and completeness, and prepare schedules, reports, and related operational records as needed.
2026-07-10T00:00:00Z