We are looking for a Customer Experience Specialist to join our team in Roseville, California. In this long-term contract role, you will play a key part in ensuring exceptional client experiences through effective communication, meticulous follow-through, and event coordination. This position is ideal for someone who thrives in a people-focused environment and is committed to delivering outstanding service.<br><br>Responsibilities:<br>• Provide administrative support to the associate advisor, ensuring all tasks are completed accurately and on time.<br>• Perform general office administration tasks, handling approximately 10% of your workload.<br>• Manage client interactions, including scheduling meetings, preparing for appointments, and following up afterward.<br>• Coordinate logistics for events such as retirement classes, seminars, and other gatherings with attendees.<br>• Serve as the first point of contact for clients, creating a welcoming and attentive environment.<br>• Deliver exceptional customer service by anticipating client needs and exceeding expectations.<br>• Organize calendars and schedules to ensure smooth operations and timely follow-ups.<br>• Assist with meeting preparation, ensuring all materials and details are ready for client-facing engagements.<br>• Contribute to the success of events by managing attendee lists and handling logistics.<br>• Foster positive relationships with clients and colleagues through strong communication and interpersonal skills.
<p>Our Concord client is seeking a highly detailed billing, receivables and customer service specialist with Tyler Munis software experience. Additionally, having</p><p>gone trough a system conversion or upgrade is highly desirables. Ability to post and reconcile receivables, place follow up calls on past due, and manage a busy</p><p>desk during a time of transition.</p><p><br></p><ul><li>Generate and distribute utility bills using Tyler ERP software based on meter readings and service data</li><li>Process payments, post transactions, and reconcile daily receipts within the ERP system</li><li>Maintain customer account information, including setting up new accounts, updating contact details, and processing service changes</li><li>Respond to customer inquiries regarding bills, payments, and account activity in a prompt and courteous manner</li><li>Research and resolve billing discrepancies and assist with collections while maintaining confidentiality</li><li>Prepare routine and ad hoc reports from Tyler ERP for management or external auditors</li><li>Coordinate with field staff to verify meter readings and service changes</li><li>Ensure all billing procedures comply with organizational policies and regulatory standards</li><li>Assist in month-end closings and other accounting support tasks as needed</li></ul><p> </p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Tracy, California. In this role, you will play a key part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate documentation. This position offers an excellent opportunity to contribute to a collaborative team environment while developing your customer service expertise.<br><br>Responsibilities:<br>• Process and manage customer orders accurately and efficiently using word processing and spreadsheet software.<br>• Monitor order fulfillment to ensure timely deliveries and adherence to customer commitments.<br>• Respond professionally to customer inquiries and requests, providing clear and helpful information.<br>• Prepare detailed reports, correspondence, and documentation under the guidance of supervisors and experienced team members.<br>• Collaborate with team members to ensure seamless account coverage and operational efficiency.<br>• Maintain accurate records of customer orders and interactions to support smooth order processing.<br>• Address delivery-related issues promptly to maintain customer satisfaction.<br>• Assist in team-specific activities to support overall goals and objectives.
Robert Half Contracts Finance team is seeking a Credit Specialist to join a large manufacturing firm in Rancho Cordova!<br><br>In this role, you will be responsible for analyzing and managing accounts receivable risk, ensuring timely collections, and optimizing cash flow. The ideal candidate will deliver exceptional customer service while maintaining compliance with internal financial policies and external regulations.<br><br>Responsibilities Include:<br><br>Perform credit checks using defined sources and strategic judgment<br>Assign or recommend credit limits based on customer profiles and transaction risk<br>Understand and manage documentary tools such as letters of credit and statutory mechanic’s liens.<br>Maintain accurate customer demographic profiles in SAP<br>Support new customer onboarding and credit setup in collaboration with sales and service teams<br>Review financial and payment history to recommend credit lines and release credit holds<br>Manage a defined portfolio of customer accounts in the U.S. and Canada to ensure timely payment<br>Monitor aging reports and initiate collection actions for overdue accounts<br>Log disputes and collection activities in SAP; collaborate with sales teams to resolve issues<br>Record and manage “Promise to Pay” agreements and follow up on commitments<br>Coordinate with internal teams to resolve unapplied credits and payment discrepancies<br>Prepare and submit accounts for third-party collections when necessary<br>Communicate proactively with customers via phone and email to resolve billing issues<br>Build trust-based relationships to improve payment behavior and reduce future disputes<br>Provide timely feedback and support to internal stakeholders regarding AR status<br>Perform other duties as assigned<br><br>To succeed, you will need<br><br>Bachelor’s degree in finance, Accounting, or a related field — or equivalent professional experience.<br>3+ years of experience in credit analysis and collections<br>Proficiency in SAP and FSCM Collections Management tools<br>Strong understanding of AR processes, dispute resolution, and credit risk assessment<br>Excellent communication and negotiation skills<br>Ability to work independently and collaboratively across departments and time zones.<br><br>This position is hybrid onsite 3 days a week with flexible days. If you feel this is the position for you, apply today!
We are looking for an organized and personable Front Desk Coordinator to join our team in Roseville, California. In this contract position, you will play a vital role in ensuring smooth daily operations and providing excellent service to clients and visitors. This role is perfect for someone with strong communication skills and a natural ability to multitask in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors and clients with professionalism and ensure their needs are promptly addressed.<br>• Manage a multi-line phone system, including answering inbound calls and directing them to the appropriate departments.<br>• Maintain the front desk area, ensuring it is tidy and welcoming at all times.<br>• Provide concierge-level services to assist guests with inquiries and requests.<br>• Handle administrative tasks such as scheduling appointments and managing correspondence.<br>• Coordinate with internal teams to streamline communication and resolve customer issues efficiently.<br>• Monitor and manage switchboard operations, ensuring all calls are handled accurately.<br>• Uphold a high level of customer service to create a positive experience for all visitors and callers.
<p><strong>Jennifer Fukumae with Robert Half Finance and Accounting is partnering with a Wealth Management Firm</strong> that supports an exclusive group of high-net-worth corporate executives, entrepreneurs, and accomplished professionals. This firm focuses on delivering deeply strategic, comprehensive financial guidance—freeing clients to focus on what matters most while excelling in their personal and professional pursuits.</p><p><br></p><p>Founded by a former Morgan Stanley advisor with 10+ years of experience, the practice now manages a uniquely curated book of high-net-worth clients averaging $3–5M in AUM each.</p><p>This is an opportunity to work directly alongside the founder and serve as the first point of contact for high-net-worth clients and prospects. You’ll play a critical role in relationship management, operations, client communication, and day-to-day advisory support.</p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Serve as the main contact for clients and prospects; manage ongoing communication via phone and email.</li><li>Participate in client meetings, assist with presentations, and support the delivery of strategic client work.</li><li>Research and respond to client inquiries, escalating issues when needed.</li><li>Act as the liaison between the advisor and various internal functions including client services, trading, billing, performance, and portfolio management.</li><li>Manage key administrative responsibilities: scheduling, meeting preparation, documentation, expense submissions, and communication handling.</li><li>Process equity, mutual fund, and fixed-income trades for brokerage clients; work within custodial platforms, CRM systems, and APX portfolio management tools.</li><li>Support account maintenance, paperwork, and follow-up with custodians and internal departments.</li></ul><p><br></p>
