We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will play a vital role in addressing customer inquiries and ensuring exceptional service while collaborating with multiple departments.<br><br>Responsibilities:<br>• Actively listen to customer concerns and ask insightful questions to provide effective solutions.<br>• Direct or escalate calls to the appropriate team members while maintaining close coordination with other departments to resolve issues.<br>• Continuously expand knowledge of company procedures and transactions to enhance customer service capabilities.<br>• Report workflow or service-related issues to customer care leadership to mitigate potential impacts on operations.<br>• Perform tasks in compliance with company standards, training guidelines, supervisory instructions, and applicable regulations.
<p>We are seeking a <strong>Patient Billing & Resolution Specialist</strong> for a temporary position dedicated to resolving hospital and professional billing issues with a high level of customer care. The <strong>Patient Billing & Resolution Specialist</strong> will be responsible for ensuring billing accuracy, managing patient accounts, and delivering excellent service in a fast-paced environment. If you are an experienced <strong>Patient Billing & Resolution Specialist</strong> with a background in collections and healthcare billing, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to HB (Hospital Billing) and PB (Professional Billing) inquiries, including insurance benefits, billing/payment issues, and authorizations.</li><li>Perform timely and efficient self-pay collections via phone and offer payment arrangement options.</li><li>Request and process adjustments, contractual write-offs, bad debt transfers, and presumptive charity determinations.</li><li>Document steps taken on each account accurately and consistently.</li><li>Ensure productivity standards are met by managing daily assigned accounts.</li><li>Follow established policies, procedures, and applicable regulations (federal, state, and local).</li><li>Maintain strong knowledge of billing practices, including third-party payer procedures and requirements.</li><li>Handle technical issues and system navigation with minimal supervision.</li><li>Other duties as assigned.</li></ul>
<p>We are looking for a Consumer & Commercial Collections Specialist to join our team in Concord, California. This is a Contract to permanent position with the opportunity to grow and develop your skills in a dynamic and detail-oriented environment. The ideal candidate will bring strong interpersonal communication skills and a proactive approach to managing consumer and commercial accounts. Key to success: Ability to multitask in a high vol. environment with many variables during the day and insure follow up and documentation </p><p><br></p><p>Responsibilities:</p><p>• Manage assigned consumer and commercial accounts using a computer program to track and monitor collections activities.</p><p>• Communicate effectively with clients through clear and concise oral and written business correspondence.</p><p>• Ensure timely follow-up on accounts, demonstrating reliability and accountability in daily tasks.</p><p>• Maintain a positive and focused demeanor while interacting with clients and team members.</p><p>• Utilize Excel for basic spreadsheet tasks, including sorting and formatting data.</p><p>• Work independently as a self-starter, adhering to scheduled work hours and maintaining consistent productivity.</p><p>• Collaborate with the team to ensure collections goals are met and exceeded.</p><p>• Adhere to company policies and procedures, including dress code and business casual attire.</p><p>• Participate in in-person interviews and training sessions to align with company standards.</p>
We are looking for a detail-oriented Sales Support specialist to join our team in Sacramento, California. In this Contract position, you will play a key role in assisting sales operations, ensuring smooth order processes, and delivering exceptional post-sale customer support. This is an excellent opportunity for someone passionate about sales and customer service to contribute to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Provide comprehensive post-sales support to ensure client satisfaction and resolve any issues efficiently.<br>• Assist with inbound and outbound sales activities, including responding to inquiries and proactively reaching out to potential customers.<br>• Manage order entry processes, ensuring accuracy and timely submission.<br>• Collaborate with the sales team to streamline operations and enhance customer experiences.<br>• Maintain detailed records of sales activities and customer interactions in the company’s database.<br>• Support inside sales efforts by preparing quotes, proposals, and other sales documentation.<br>• Communicate effectively with internal teams to address customer needs and align sales strategies.<br>• Monitor and track orders to ensure successful delivery and address any concerns promptly.<br>• Stay updated on product offerings and services to provide accurate information to customers.<br>• Contribute to process improvements that enhance efficiency in sales and support operations.
<p>We are looking for a Certified Medical Coder to join our team in Sacramento, California. This is a long-term contract position that requires expertise in accurately translating medical information into standardized codes for billing and insurance purposes. The ideal candidate will bring precision, attention to detail, and a commitment to maintaining compliance with coding regulations.</p><p><br></p><p><strong>** Must have experience coding for a surgery center or hospital ** For immediate consideration, apply and contact Julian Sanchez on LinkedIn **</strong></p><p><br></p><p>Responsibilities:</p><p>• Review medical records and reports to assign accurate numeric and alphanumeric codes.</p><p>• Translate patient diagnoses, procedures, and medical histories into standardized codes for billing purposes.</p><p>• Prepare and submit insurance claims while ensuring proper documentation and compliance.</p><p>• Conduct audits and reviews of coding practices to ensure accuracy and adherence to regulations.</p><p>• Provide training and mentorship to less experienced coders as needed.</p><p>• Collaborate with healthcare professionals to verify diagnostic information and clarify medical data.</p><p>• Stay informed on updates to medical coding policies, regulations, and software.</p><p>• Maintain confidentiality and uphold ethical standards in handling patient information.</p><p>• Utilize coding software and tools such as 3M, Cerner, and Allscripts to ensure efficient operations.</p>
