<p>We are seeking a Staff Accountant to join our team based in Washington, District of Columbia. The role is located in Georgetown and provides free parking. The role is 100% in office. This role involves various accounting and administrative responsibilities within a dynamic organization. The successful candidate will manage all accounting and financial processes, ensuring accurate record-keeping and efficient operations. </p><p><br></p><p> Responsibilities: </p><p>• Oversee the full cycle of accounting duties, including but not limited to, accounts payable, accounts receivable, payroll and general ledger management. </p><p>• Prepare, analyze, and present monthly financial statements, budgets, and forecasts. </p><p>• Conduct bank reconciliations, manage cash flow, and ensure accurate financial record-keeping. </p><p>• Handle invoicing, bill payments, and expense reporting in a timely manner. </p><p>• Collaborate with external accountants for tax preparation and annual audits. </p><p>• Communicate effectively with vendors, project managers, designers, and clients on any issues around billing and invoicing. </p><p>• Manage administrative and operational tasks of the office, including but not limited to, managing leases, insurance, supplies, equipment, and facility emails and files. </p><p>• Maintain employee records, including attendance, benefits, and performance evaluations. </p><p>• Address employee inquiries and resolve HR-related issues in accordance with labor laws and company policies. </p><p>• Oversee day-to-day office operations, including supply management, equipment maintenance, and vendor relationships. </p><p>• Develop and implement office policies and procedures to improve efficiency. </p><p>• Coordinate meetings, events, and travel arrangements for staff. </p><p>• Provide administrative support to the leadership team as needed. </p><p><br></p><p> Please reach out to Ian Gainor via LinkedIn if interested.</p>
<p>A respected firm is seeking a billing specialist to work in their Rockville Office.</p><p>Duties include:</p><p>· Calculating, recording, inputting or processing financial data</p><p>· Preparing customer invoices based on accounting procedures</p><p>· Researching and investigating discrepancies in invoices to determine the accuracy of charges</p><p>· Matching payments to invoice numbers or sales orders</p><p>· Handling customer inquiries regarding billing issues</p><p>· Managing an Accounts Receivable ledger and Accounts Receivable files</p><p>· Submitting daily reports to management on accounts receivable operations</p><p><br></p><p><br></p>
We are looking for a skilled Senior Accountant to join our team on a long-term contract basis in Alexandria, Virginia. This role is ideal for someone who excels in managing financial records and ensuring accurate account reconciliations. You will play a vital part in supporting month-end close processes and handling various accounting tasks with precision.<br><br>Responsibilities:<br>• Perform comprehensive reconciliations for general ledger accounts to ensure financial accuracy.<br>• Manage prepaid expenses, loan investments, and allowance for loan loss accounts.<br>• Handle credit card transactions and review entries for compliance and correctness.<br>• Prepare journal entries and support the month-end close process.<br>• Conduct bank reconciliations to verify account balances and transactions.<br>• Collaborate on ad hoc financial projects and provide support for special accounting tasks.<br>• Maintain detailed documentation and records to support audits and reporting.<br>• Identify and resolve discrepancies in financial data in a timely manner.<br>• Assist in the continuous improvement of accounting processes and workflows.
We are looking for an experienced Accounting Manager/Supervisor to join our team in Baltimore, Maryland. This role offers the unique opportunity to combine the stability of permanent employment with the dynamic challenges of consulting-style engagements. You will play a key role in supporting diverse financial initiatives while enjoying opportunities for growth and a balanced work-life schedule.<br><br>Responsibilities:<br>• Oversee month-end closing processes, ensuring timely and accurate reporting.<br>• Manage general ledger activities and maintain compliance with accounting standards.<br>• Conduct financial statement audits and address discrepancies effectively.<br>• Reconcile accounts to guarantee accuracy and reliability of financial records.<br>• Prepare and review journal entries to maintain data integrity.<br>• Identify and implement process improvements to enhance efficiency.<br>• Utilize advanced Microsoft Excel skills for financial analysis and reporting.<br>• Support system optimization efforts, including platforms like Sage Intacct, NetSuite, and SAP.<br>• Collaborate with internal teams to strengthen internal controls and compliance.<br>• Provide insights on cost management and cash flow strategies to drive business success.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Middle River, Maryland. This part-time position is designed as a Contract to permanent opportunity, offering a chance to showcase your skills and grow within the role. The ideal candidate will play a critical role in managing invoice processing, reconciling vendor accounts, and supporting accounts receivable tasks as needed.<br><br>Responsibilities:<br>• Process and code invoices with accuracy and efficiency.<br>• Match invoices to corresponding purchase orders and ensure proper documentation.<br>• Reconcile vendor statements to resolve discrepancies and maintain account accuracy.<br>• Generate accounts payable reports and provide insights to management.<br>• Assist in accounts receivable tasks, including reporting and handling clerical responsibilities.<br>• Conduct check runs and ensure timely payment to vendors.<br>• Perform 3-way matching to verify invoices, purchase orders, and receipts.<br>• Utilize Microsoft Excel for data entry, reporting, and reconciliation tasks.
<p>We are looking for a meticulous Accounting Specialist to join our team in Maryland. In this Contract to permanent position, you will manage various accounting functions, including accounts payable, accounts receivable, and payroll processing. The role requires precision, organization, and the ability to handle multiple responsibilities across different entities.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable transactions, including managing 25-35 checks weekly.</p><p>• Handle accounts receivable tasks, primarily posting royalty payments from approximately 30 vendors.</p><p>• Review and complete biweekly payroll for a team of around 15 employees, collaborating with an outsourced payroll service.</p><p>• Analyze and research insurance policies to ensure compliance and accuracy.</p><p>• Prepare and file real estate tax documentation in a timely manner.</p><p>• Conduct thorough analysis of legal fee billing to support financial accuracy.</p><p>• Maintain organized filing systems for documentation.</p><p>• Perform bank reconciliations to ensure financial records align with statements.</p><p>• Assist with ad hoc personal projects, such as compiling reports or data for specific needs.</p>
We are looking for an Administrative Coordinator to join a non-profit organization based in Washington, District of Columbia. This contract position offers an excellent opportunity to contribute to impactful projects while providing essential support to the Stewardship department. The ideal candidate will have strong organizational skills and a keen eye for detail, ensuring the smooth execution of administrative and project-related tasks.<br><br>Responsibilities:<br>• Maintain detailed records and trackers to ensure project information is up-to-date and accessible.<br>• Gather input from team members and create draft documents, reports, and communications.<br>• Format and finalize routine correspondence, reports, and other documentation.<br>• Assist in budget preparation by calculating allocations, verifying formulas, and ensuring accuracy.<br>• Monitor deadlines for donor reporting, send timely reminders, and update tracking systems accordingly.<br>• Review and edit drafts for completeness, accuracy, and precise formatting.<br>• Follow up on outstanding deliverables to ensure timely completion of tasks.<br>• Provide general administrative support to the Program and Engagement team, including scheduling and coordination.<br>• Collaborate with team members to support department projects and initiatives.<br>• Ensure compliance with organizational standards in all communications and deliverables.
<p>Robert Half has partnered with a global client to hire a Senior Accountant to join their corporate accounting team! Most of the company has previous work experience in the Big 4 or from a large public accounting firm, so you will be working with strong leadership and peers! As a Senior Accountant, you will prepare journal entries, monthly and year-end closings, bank reconciliations, and other general ledger account reconciliations. You will also be responsible for various aspects of internal reporting throughout the monthly close. While closing books for the North American operations, you will be able to play a part of the global consolidation as well. Also, you will participate in compliance, interact with our external auditors for quarterly reviews and annual audits, and review schedules for the reporting processes. This position is a challenging, multi-faceted opportunity to work for a company that recognizes and rewards hard work with fantastic benefits and perks, as well as a hybrid work environment with only 1-2 days in the office each week!!</p><p><br></p><p>Your responsibilities in this role will include:</p><p>- In-depth experience with month end balance sheet account reconciliations</p><p>- Regular maintenance and reconciliation of journal entries</p><p>- Manage intercompany billings, transactions, and reconciliation</p><p>- Prepare monthly financial close workbooks to support the month end, quarter end and year end closing process</p><p>- Assemble analyses for monthly balance sheets and income statements for management reporting</p><p>- Implement, maintain, and adhere to internal controls and accounting procedures ensuring compliance with GAAP</p><p>- Ad hoc reporting and performing special projects upon request</p><p> </p><p>Our client offers a generous and comprehensive compensation and total benefit package!! Please apply immediately to this ad, or to Tracy Kaszuba on LInkedIn to be considered.</p>
<p>A large government contractor in Gaithersburg is seeking an Accounts Payable specialist to work in their corporate office.</p><p>Duties include:</p><ul><li>Coding, matching, batching, and entering invoices into SAP</li><li>Cutting checks</li><li>Handling vendor inquiries</li><li>Processing 1099’s</li><li>Reconciliations</li></ul><p><br></p>
<p>My client is in the process of hiring an Accounting Manager to join their team in Pasadena, Maryland. As an integral part of the team, you will primarily be tasked with managing financial close processes, budgeting, forecasting and supervising a dedicated team of accounting professionals. You will also play a significant role in interacting with various stakeholders to ensure the timely and efficient close of the month-end processes and all internal management and financial reporting requirements.</p><p><br></p><p>Responsibilities:</p><p>• Contribute to the development and implementation of accounting policies, procedures, and operational strategies.</p><p>• Collaborate with team members to improve system efficiencies and business practices.</p><p>• Engage with budget owners and other stakeholders at all levels to facilitate the month-end close and internal management and financial reporting processes.</p><p>• Assist with gathering information necessary for the preparation of tax returns.</p><p>• Provide summary feedback regarding variances in financial statements compared to the budget.</p><p>• Offer guidance and advice on financial and accounting processes.</p><p>• Supervise and motivate the accounting team, ensuring they have the support necessary to meet their job duties and responsibilities.</p>
<p>We are seeking an Administrative Assistant to join our team in McLean, Virginia. This role involves a variety of administrative tasks, ranging from data entry to customer service. The successful candidate will be instrumental in ensuring smooth operations within our team by performing tasks such as managing customer inquiries, maintaining accurate records and processing applications.</p><p>Responsibilities:</p><p>• Undertake the responsibility of maintaining up-to-date and organized records.</p><p>• Manage inbound calls and provide exceptional customer service</p><p>• Perform data entry tasks with accuracy and efficiency</p><p>• Maintain effective email correspondence with customers and team members</p><p>• Utilize Microsoft Office Suite extensively, especially Excel and Outlook</p><p>• Schedule appointments and manage calendars for team members</p><p>• Provide administrative assistance in various office functions</p><p>• Contribute to administrative management tasks</p><p>• Contact members to communicate their eligibility status </p><p>• Provide ad-hoc administrative assistance as required.</p><p>• Take charge of filing duties to keep all documents properly managed.</p><p><br></p>
<p>We are seeking a detail-oriented and highly organized <strong>Order Entry Clerk</strong> to join our team. The ideal candidate will have hands-on experience with <strong>SAP</strong> and be proficient in <strong>Microsoft Excel</strong>, including advanced functions such as VLOOKUP, pivot tables, and data validation. This role is critical to ensuring accurate and timely processing of customer orders and maintaining data integrity across systems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter customer orders into SAP in a timely manner</li><li>Verify order details and resolve discrepancies before processing</li><li>Communicate with internal departments (Sales, Logistics, Finance) to ensure order fulfillment</li><li>Maintain and update Excel spreadsheets for tracking and reporting purposes</li><li>Assist with inventory management and order status updates</li><li>Generate reports and analyze data to support operational decisions</li><li>Provide excellent customer service and support as needed</li></ul><p><br></p>
<p>We are looking for a dedicated and detail-oriented Paralegal to join our Estate Planning firm in Annapolis, Maryland. This is an excellent opportunity for an individual seeking a collaborative environment where growth, learning, and client care are prioritized. Our firm is committed to delivering exceptional legal services and fostering meaningful connections with clients and their families.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a key point of contact for clients, ensuring clear communication and fostering positive relationships.</p><p>• Draft and revise estate planning documents, probate petitions, estate accountings, and other legal paperwork with precision.</p><p>• Conduct in-depth research, gather assets, and provide comprehensive legal support to attorneys.</p><p>• Prepare correspondence for clients, financial institutions, courts, and other organizations while adhering to deadlines.</p><p>• Collaborate with team members during meetings to share insights on projects, client cases, and operational procedures.</p><p>• Assist with client intake and scheduling, ensuring a seamless experience from initial consultation to case closure.</p><p>• Maintain a high level of organization and accountability in managing multiple tasks and priorities.</p><p>• Participate in ongoing development opportunities to enhance skills and knowledge.</p><p>• Uphold the firm’s commitment to delivering high-quality service and advocating for client needs.</p>
<p><strong>Overview</strong></p><p>Our client, a prestigious and well-established investment firm, is searching for their new Chief Financial Officer. This high-profile CFO role will lead the organization from a financial perspective and report directly to the founder of the firm. The duties for this challenging position will be varied and allow for an individual to bring value and their mark to the firm. Our client will be offering a competitive salary with other unique upside potential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Financial Oversight:</strong> Lead the process for the creation and analysis of financial reports, including detailed partner statements, allocation reviews, and portfolio appraisals.</li><li><strong>Investment Management:</strong> Spearhead all aspects of interest and tax associated with respective investments.</li><li><strong>Executive Communications:</strong> Oversee the preparation of external facing documents to other executives, partners and 3rd parties.</li><li><strong>Operational Responsibility:</strong> Administer financial workflows across multiple entities within the company framework, ensuring accurate allocations and compliance.</li><li><strong>Standards Compliance:</strong> Guarantee adherence to GAAP and the often intricate terms outlined in agreements to maintain financial integrity.</li></ul><p><strong>Strategic Coordination with External Partners:</strong></p><ul><li>Collaborate closely with auditors and tax experts to navigate audits, prepare tax returns at both the federal and state levels, and ensure compliance, including the distribution of tax schedules.</li><li>Support the firm’s compliance infrastructure, including timely filing and adherence to regulatory requirements.</li><li>Manage relationships with outsourced service providers such as banks, payroll companies, IT vendors, and insurance brokers to ensure seamless daily operations.</li></ul><p><strong>Operational Leadership and Financial Strategy:</strong></p><ul><li>Direct the management of cash flow and develop comprehensive financial forecasts.</li><li>Drive operational efficiency by identifying and implementing opportunities for process improvement, especially concerning financial reporting and operations.</li><li>Regularly collect and assess key performance data and operational metrics.</li></ul><p><strong>Team Development and Leadership:</strong></p><ul><li>Build and mentor a high-achieving finance and accounting team, fostering collaboration and growth.</li><li>Strategically allocate workloads across core areas, including operations, and financial reporting.</li><li>Lead initiatives to establish proactive workflows, elevate accuracy, and promote scalability as the organization grows.</li></ul>
<p>My client in Loudon County, VA, a well-respected, well-established, and growing ($2B+ in revenue) construction company, is looking for a detail-oriented project accountant to join their team. This role focuses on managing financial operations for construction projects, ensuring accurate cost tracking, compliance, and profitability analysis. You will be assigned a very large construction project along with smaller less complex projects. This job is primarily onsite 4-5 days. This is a project accountant position and the company favors candidates with construction experience.</p><p><br></p><ul><li><strong>Project Billings</strong>: Compile, prepare, and analyze monthly project billings in accordance with contract requirements.</li><li><strong>Financial Analysis</strong>: Perform financial analysis and reconcile project costs against the project budget.</li><li><strong>Vendor Compliance Management</strong>: Oversee vendor compliance, including managing insurance, lien waivers, retention, and W-9s.</li><li><strong>Cost Tracking and Reporting</strong>: Produce and analyze job performance and profitability through job cost tracking reports.</li><li><strong>Status Reporting and Budget Maintenance</strong>: Assist in the preparation of status reports while maintaining accurate project statuses and budget information.</li><li><strong>Issue Resolution</strong>: Identify and resolve both basic and complex project-related accounting issues in a timely manner.</li></ul><p><br></p><p>If you are interested in this position, please apply to this posting or send your resume in confidence to Cesario Brooks. Find me on LinkedIn.</p>
<p>We are looking for a detail-oriented Billing Coordinator to manage and oversee billing operations for a law firm in Baltimore, Maryland. The ideal candidate will bring expertise in legal billing, 3E billing system, ensuring accuracy and efficiency in financial transactions. If you have a strong background in billing function supporting Attorneys at law firms and thrive in a fast-paced environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>· Produce firm standard billing proformas for review by billing responsible attorneys each month</p><p>· Edit and finalize invoices based on instructions provided by the billing responsible attorneys and client guidelines</p><p>· Respond to information requests from lawyers, clients and staff related to client billings</p><p>· Monitor invoices submitted through the various e-billing hubs to ensure submission</p><p>· Follow-up with billing responsible attorneys to ensure timely processing of bills</p><p>· Research proformas or billing-related inquiries</p><p>· Produce monthly statements for outstanding invoices and send same to clients</p><p><br></p><p> </p><p>All interested candidates in this Billing Coordinator role and other permanent opportunities please send your resume to Justin Decker via LinkedIn. </p>
We are looking for a dedicated LMS System Administrator to oversee the technical configuration and user support of our Learning Management System (LMS). This role involves managing the current platform, supporting end-users, and leading the implementation of a new LMS and related systems. Based in Fredericksburg, Virginia, this position is ideal for someone who thrives in a fast-paced, technology-driven environment.<br><br>Responsibilities:<br>• Lead the implementation of a new Learning Management System (LMS) and Student Information System, collaborating with vendors and internal teams to configure, test, and launch the platforms.<br>• Administer, configure, and maintain the existing LMS and future systems in alignment with organizational policies and industry standards.<br>• Provide technical support to departments, ensuring optimal system performance and functionality for organizational initiatives.<br>• Analyze business requirements and deliver tailored technical solutions, including customizations and integrations, while balancing user needs with technical constraints.<br>• Collaborate on technical projects to ensure they align with the organization's technology strategies and goals.<br>• Manage data imports, perform regular data hygiene activities, and ensure data accuracy within the LMS.<br>• Respond promptly to user support tickets, resolving issues related to the LMS and associated systems.<br>• Identify and address recurring user issues by developing solutions and improving system usability.<br>• Create and maintain comprehensive documentation, including standard operating procedures, training materials, and user guides.<br>• Provide backup support for other IT roles and participate in departmental activities such as budget planning and strategic initiatives.
<p>Join one of the fastest-growing real estate firms in the Greater Baltimore area as their new <strong>Accounting Manager</strong>! This exciting role offers the opportunity to work for a thriving company that continues to expand both organically and through strategic acquisitions—creating significant room for career growth and development.</p><p><strong>What You’ll Do:</strong></p><ul><li>Oversee and review <strong>property accounting</strong>, <strong>joint venture accounting</strong>, and <strong>consolidations</strong> to ensure accurate financial reporting.</li><li>Monthly, quarterly and annual <strong>reporting</strong> - both internally and for investors</li><li>Work with <strong>treasury functions</strong>, assisting with wires</li><li>Lead key <strong>process improvement initiatives</strong> to streamline accounting workflows and enhance operational efficiency.</li><li>Play a pivotal role in <strong>special projects</strong>, collaborating across teams to support the company’s rapid growth and success.</li></ul><p><strong>Why You’ll Love This Role:</strong></p><ul><li>The hiring manager is highly respected and makes fostering a positive, collaborative work environment a priority.</li><li>You’ll work for a company with a proven track record of success, with ample opportunities to advance your career as the organization continues to grow.</li><li>Be part of a dynamic industry and contribute to innovative real estate projects that shape the local community.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>A skilled accounting professional with experience in property or real estate accounting and consolidations.</li><li>A proactive, detail-oriented leader who thrives in a fast-paced, high-growth environment.</li><li>Someone who is eager to take on challenges, improve processes, and deliver results.</li></ul><p><strong>How to Apply:</strong></p><p>Email <strong>Jim Meade</strong> at <strong>Robert Half</strong> for more details and to express your interest in this exciting opportunity or alternatively connect with him on LinkedIn.</p>
<p>We are looking for a skilled paralegal to join our litigation team in Baltimore, Maryland. This role requires someone with strong attention to detail and experience in handling legal documentation, managing court filings, and supporting litigation processes. The position offers competitive compensation and benefits, with flexibility for remote work arrangements.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and manage filings in both state and federal courts, ensuring accuracy and compliance with deadlines.</p><p>• Coordinate document production and organize case-related materials for litigation purposes.</p><p>• Draft and respond to written discovery requests, providing thorough and timely support.</p><p>• Maintain correspondence related to case management and legal proceedings.</p><p>• Assist with trial preparation, including assembling exhibits and coordinating logistics.</p><p>• Utilize case management software to track deadlines, updates, and case progress.</p><p>• Support litigation involving complex business disputes, providing detailed research and analysis.</p><p>• Ensure all legal documents are organized and accessible to attorneys for review.</p><p>• Collaborate with attorneys to meet case objectives and enhance workflow efficiency.</p>
We are looking for an experienced Principal Software Engineer to design, develop, and optimize large-scale systems while ensuring high availability and performance. This role requires expertise in cloud-based platforms and distributed architectures, along with a commitment to secure coding practices and innovative problem-solving. Based in Bowie, Maryland, this position offers an exciting opportunity to contribute to cutting-edge software solutions.<br><br>Responsibilities:<br>• Develop and maintain large-scale, always-on data systems using Kotlin/Java, C#, and JavaScript.<br>• Design and implement distributed systems and high-availability architectures on cloud-based platforms.<br>• Utilize Infrastructure as Code to manage both managed and unmanaged services effectively.<br>• Optimize performance, conduct profiling, and execute tuning for complex systems to ensure efficiency.<br>• Build and maintain large data warehouse systems such as Snowflake or BigQuery.<br>• Implement DevOps practices, including the development and management of CI/CD pipelines.<br>• Ensure adherence to security best practices and secure coding standards across projects.<br>• Engineer software solutions capable of processing and managing extensive volumes of data.<br>• Collaborate with cross-functional teams to understand and adapt to new problem spaces.<br>• Communicate technical concepts effectively to diverse audiences, both in writing and verbally.
We are looking for a dedicated and experienced Human Resources Manager to oversee comprehensive HR operations within our dynamic manufacturing environment. This role is suited for a proactive individual who excels at creating efficient processes and fostering strong relationships across teams. Working onsite in Glen Burnie, Maryland, you will play a pivotal role in driving organizational success through strategic HR practices.<br><br>Responsibilities:<br>• Manage the entire employee lifecycle, including recruitment, onboarding, performance management, and offboarding.<br>• Administer employee benefits programs, including open enrollment, workers’ compensation, and unemployment claims.<br>• Support biweekly payroll processing across multiple states, with training provided as necessary.<br>• Collaborate with department managers to address staffing needs and implement HR initiatives.<br>• Travel occasionally to plant locations to assist with hiring and operational setup.<br>• Lead projects to update key HR documents, such as employee handbooks and performance appraisal systems.<br>• Analyze and maintain HR data using Excel, ensuring accuracy and effective reporting.<br>• Ensure compliance with labor laws, company policies, and industry standards.<br>• Contribute to strategic HR planning and process enhancement efforts.
We are looking for a skilled Senior Auditor to join our team on a contract basis in Baltimore, Maryland. This position offers an opportunity to work with financial and operational audits, ensuring compliance and delivering valuable insights. If you have strong expertise in audit processes and are ready to contribute to meaningful assessments, we encourage you to apply.<br><br>Responsibilities:<br>• Conduct detailed financial and operational audits to evaluate compliance and identify areas for improvement.<br>• Develop and implement comprehensive audit plans tailored to organizational goals and standards.<br>• Prepare clear and accurate reports summarizing audit findings and recommendations.<br>• Collaborate with stakeholders to address audit issues and ensure corrective actions are implemented.<br>• Perform government audits in accordance with applicable regulations and guidelines.<br>• Identify and assess risks within operational and financial processes to enhance controls.<br>• Ensure adherence to Sarbanes-Oxley requirements through thorough evaluations.<br>• Provide actionable insights to improve efficiency and reduce risk across various functions.<br>• Stay updated on industry standards and regulatory changes to maintain audit effectiveness.
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
<p><strong>Project/Program Manager– Grocery Partnerships</strong></p><p><strong>Location:</strong> NYC, DC, or Seattle - Onsite</p><p> <strong>Employment Type:</strong> Contract - 8 months</p><p> <strong>Department:</strong> Grocery Partnerships</p><p><br></p><p><strong>About the Role</strong></p><p>Are you passionate about transforming the grocery shopping experience? Join our dynamic Grocery Partnerships team, where we are launching innovative supermarket integrations and onboarding merchants to a cutting-edge grocery platform.</p><p>We are seeking a driven and strategic <strong>Project Manager</strong> to lead partner onboarding and integration efforts. This role is pivotal in helping grocery merchants optimize their catalog, pricing, and availability while ensuring a seamless experience on our platform.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead cross-functional projects to onboard grocery partners and drive integration success.</li><li>Proactively identify and mitigate risks across workstreams to ensure timely project delivery.</li><li>Deep dive into challenges and blockers, applying creative problem-solving to resolve issues.</li><li>Develop and maintain effective project tracking mechanisms and communicate status updates clearly.</li><li>Build and nurture strong relationships with external partners and internal stakeholders.</li><li>Champion automation and process streamlining to improve partner operations and platform efficiency.</li></ul><p><br></p>
<p>We are looking for a skilled Database Administrator to join our team in Maryland. In this role, you will be responsible for ensuring the integrity, security, and optimization of our database systems while supporting key operational and corporate functions. This position offers an exciting opportunity to collaborate across departments and contribute to data-driven solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and maintain databases to support operational, billing, and corporate systems.</p><p>• Optimize and manage data warehouses, including indexing and metadata configuration.</p><p>• Integrate financial data with operational systems and oversee system upgrades and enhancements.</p><p>• Administer Power BI environments, ensuring access control, dashboard performance, and user training.</p><p>• Develop and enforce backup strategies and disaster recovery plans to safeguard data.</p><p>• Monitor database performance, identify bottlenecks, and enhance system efficiency through query and index optimization.</p><p>• Collaborate with finance, operations, and data teams to deliver cohesive database solutions.</p><p>• Create and maintain technical documentation to support ongoing knowledge sharing and system improvements.</p><p>• Ensure data integrity, availability, and security across platforms through proactive monitoring and management.</p><p>• Identify opportunities for automation and system optimization to streamline processes.</p>
