We are looking for an experienced Accounts Payable Manager to oversee vendor relationships and manage cash flow challenges effectively. This is a long-term contract opportunity based in Chicago, Illinois, ideal for someone with a proven track record in accounts payable operations and invoice processing.<br><br>Responsibilities:<br>• Supervise and manage the accounts payable process, ensuring accuracy and timeliness in all transactions.<br>• Handle coding and processing of invoices while maintaining compliance with company policies.<br>• Coordinate regular check runs and Automated Clearing House (ACH) payments efficiently.<br>• Develop strong relationships with multiple vendors to address inquiries and resolve payment issues.<br>• Monitor cash flow and implement strategies to optimize financial operations.<br>• Review and reconcile accounts payable ledgers to maintain accurate financial records.<br>• Ensure adherence to internal controls and regulatory requirements during payment processing.<br>• Provide guidance and support to the accounts payable team to improve workflows and performance.<br>• Prepare periodic reports on accounts payable activities for management review.
<p>The Collections Supervisor will oversee the collection efforts and delinquency controls of the company, ensuring money owed is billed and received correctly and promptly. This role will offer growth potential, a salary between 95K and 110K plus discretionary bonus, medical, dental and vision insurance, 401K and paid time off. </p><p><br></p><p>How You Will Help</p><p>• Hires & trains new collectors in the Collections department.</p><p>• Conducts performance evaluations that are timely and constructive.</p><p>• Supervises and manages the Collections assignments and priorities.</p><p>• Researches, develops, and facilitates collection & lien procedures according to company policies.</p><p>• Ensures proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts internally (Sales) & externally (Customers).</p><p>• Conducts, or assists third parties in conducting, skip-tracing according to established practices.</p><p>• Negotiates with customers to amend repayment terms, as appropriate.</p><p>• Recommends legal action for specific accounts and follows through as necessary.</p><p>• Communicates the status of delinquent accounts to the Senior Credit & Collection Manager or other appropriate personnel.</p><p>• Initiates repossession steps when authorized; maintains thorough records of actions taken in repossession and selling.</p><p>• Contacts creditors and consults attorneys as needed for settlements on bankrupt accounts.</p><p>• Reviews accounts and recommends for charge-off as appropriate; supervises approved accounts’ charge-off procedure and reports it to credit reporting agencies..</p><p><br></p><p>What You Will Bring</p><p>• Excellent verbal and written communication skills.</p><p>• Proficient in Microsoft Office Suite or related software, customer relations software, AS400 and Microsoft D365.</p><p>• Knowledge of both secured and unsecured debt. </p><p>• Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.</p><p>• Associate’s degree in finance required; Bachelor’s degree preferred.</p><p>• At least five years of experience in collection and credit work, with at least one in a supervisory or managerial position.</p><p>• At least 3 years’ experience with liens as it pertains to GM/Contractors</p><p><br></p><p><br></p>
<p><em>The salary range for this position is $110,000-120,000, plus bonus and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Sweater Weather season is here!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description </u></strong></p><p>• Lead the financial close process and ensure the accuracy and integrity of the accounting records and financial systems.</p><p>• Ensure financial reports comply with GAAP</p><p>• Develop, review, and monitor budgets.</p><p>• Conduct financial forecasting and analyze variances between actuals and budget, providing actionable insights to management.</p><p>• Optimize cash management strategies and practices to maintain liquidity and solvency.</p><p>• Mentor the accounting team while fostering a culture of continuous improvement and professional development.</p><p> </p>
<p><em>The salary range for this position is $120,000 - $140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong>Job Description:</strong></p><p>• Collaborates and shares responsibility for the monthly close process to prepare, or review, financial statements, which encompasses maintaining all accounting records, designing, executing financial controls, and preparing financial reports for management.</p><p>• Analytically reviews monthly reported results against previous periods, plan and forecast to identify unusual activity and/or transactions.</p><p>• Preparation of capital call and distribution calculations and related notices to investors</p><p>• Journal entries to record capital contributions and distributions</p><p>• Oversee the monitoring of investment-in and capital balances, including investor statements and internal rate of return calculations</p><p>• Respond to ad hoc investor requests</p><p>• Prepare wire and ACH payment requests</p><p>• Assist with the development of the investor portal and ongoing monitoring of documents and communications.</p><p>• Supervision of new entity setup and new joint ventures ensuring all Owner/Entity requirements are documented and met.</p><p>• Support the external auditors and tax preparers to assist in their completion of an efficient audit and tax returns of the entities</p><p>• Review of tax returns</p><p>• Oversee the 1099 process and work with external tax preparers to assist in their completion of forms</p><p>• Provides overall support by investigating accounting questions, issues, and judgments and by partnering with team members from other business units to assist with accounting questions.</p><p>• Provide leadership in knowledge, training, and utilization of assigned accounting and investor software.</p>
<p><em>The salary range for this position is $55,000-$70,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>We are in the Services industry, based in Chicago, Illinois, and we are actively searching for a diligent Accounts Receivable Analyst to join our dynamic team. This role centers around providing top-tier support for account management, enhancing cash flow through detailed reporting and analysis, and implementing processes to track E-billing progress and reduce overdue balances.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p>• Efficiently process customer credit applications and maintain precise records of customer credit</p><p>• Directly liaise with clients to respond to queries, provide reports, and resolve invoice discrepancies and receivable issues</p><p>• Collaborate with the billing department and attorneys to address billing and collections problems</p><p>• Actively track E-billing progress, including status reporting and resolving short-paid and rejected invoices in conjunction with the Billing department</p><p>• Contribute to the creation of best practices for E-billing monitoring, collections, and A/R management to optimize processes</p><p>• Assess delinquent accounts and suggest resolution strategies</p><p>• Handle daily processing and posting of client payments</p><p>• Coordinate with attorneys on payment-related issues, ensuring proper allocation of payments</p><p>• Process suitable credits, write-offs, and discounts on client invoices</p><p>• Prepare and monitor A/R dashboards and reports, including aging, reconciliation, and collections reports</p><p>• Carry out ad hoc reporting and other assigned tasks and projects.</p>
<p>We are looking for a detail-oriented Mortgage Support specialist to join our team in Lake Forest, Illinois. In this Contract-to-Permanent position, you will play a key role in assisting loan officers and processors, ensuring smooth and efficient mortgage operations and accounting functions. This is an excellent opportunity to contribute to a dynamic environment while growing your expertise in mortgage lending and accounting support.</p><p><br></p><p>Responsibilities:</p><p>• Assist loan officers and processors with preparing files, entering data, and gathering necessary documentation.</p><p>• Maintain accurate and compliant client files and loan documentation in alignment with company and regulatory standards.</p><p>• Coordinate and track third-party services such as credit reports, appraisals, and title work.</p><p>• Communicate with clients, underwriters, and vendors to clarify or collect required documentation.</p><p>• Monitor and manage loan pipelines, ensuring timely follow-ups for pending items to support on-time closings.</p><p>• Process vendor invoices, prepare payment batches, and ensure accurate coding in accounting software.</p><p>• Perform bank and credit card reconciliations and handle employee expense reports and reimbursements.</p><p>• Generate reports for month-end close and assist with financial analysis as needed.</p><p>• Organize and maintain both digital and physical records for compliance and audit purposes.</p><p>• Support administrative tasks, including document filing, scanning, and records management, as well as ad hoc projects.</p>
<p>We are is seeking a dedicated <strong>Service Specialist</strong> to join our client's fast-paced, high-energy team. The Service Specialist plays a vital role in supporting one of our Insurnace Provider clients. After implementation, you'll serve as initial contact, resolving client needs and building positive relationships with various stakeholders, including our sales team, employer groups, and internal partners.</p><p>This role combines administrative support with a strong focus on relationship management, communication, and problem-solving. While this is not a sales position, you will be supporting the sales team and their clients. We're looking for someone with strong customer-facing skills and an insurance background is a plus, especially with group worksite insurance.</p><p><br></p><p>Responsibilities:</p><ul><li>Act as the first point of contact for all incoming employer-client and agent calls and emails.</li><li>Handle and triage a variety of requests, including policyholder terminations, providing invoices and payment status updates, running reports, and assisting with policy research and demographic corrections.</li><li>Serve as a liaison between external clients and internal colleagues, ensuring timely follow-up on all inquiries.</li><li>Maintain accurate and detailed documentation of all client interactions and account updates within our systems, primarily Salesforce.</li><li>Meet or exceed departmental standards for customer satisfaction and quality.</li><li>Handle ad hoc requests and other duties as assigned.</li></ul>
<p><em>The salary range for this position is $70,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Accounting Associate. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide.</p><p><br></p><p>We are offering an exciting opportunity in Chicago, Illinois, for an Accounting Associate who will have a pivotal role in our team. As an Accounting Associate, your primary focus will be on transactional duties related to Accounts Payable (AP) and Accounts Receivable (AR), as well as assisting with special projects. This role is based in a dynamic environment, where you will be processing client payments, coding invoices for payment, and managing company credit card processing.</p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Oversee the application and research of client payments and the preparation of deposits</p><p>• Process and apply coding to invoices for payment</p><p>• Assist in the management of Employee Expense and Company Credit Card processing</p><p>• Prepare and enter related journal entries accurately</p><p>• Manage and maintain accurate customer credit records</p><p>• Assist the Accounting Manager and Controller with special projects as necessary</p><p>• Ensure all processing and reporting deadlines are met</p><p>• Utilize skills in Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP.</p>
We are looking for a detail-oriented Accounts Payable Clerk to join our team on a long-term contract basis in Naperville, Illinois. In this role, you will handle critical billing and accounting functions, ensuring accuracy in computations, reconciliations, and record-keeping. This position offers an excellent opportunity to apply your expertise in financial processes within the service industry.<br><br>Responsibilities:<br>• Prepare detailed invoices, bills, and statements while ensuring accuracy in computations and amounts due.<br>• Reconcile batch control totals with source documents or computer listings to identify and correct discrepancies.<br>• Record and post receipts for cash transactions across various departments.<br>• Conduct bookkeeping tasks, including maintaining ledgers, posting charges and refunds, and verifying balances.<br>• Compute payroll amounts, applying deductions, actuarial tables, and other relevant factors.<br>• Ensure compliance with federal, state, and company policies by accurately maintaining financial records.<br>• Utilize accounting software and tools, including Microsoft Excel and Word, to manage financial data efficiently.<br>• Collaborate with internal teams to support ad hoc financial tasks and resolve billing inquiries.<br>• Monitor and process refunds, disability claims, and other financial adjustments.<br>• Maintain shipping records and reconcile costs associated with shipments and services.
<p>We are looking for an experienced Non-Profit Part Time Bookkeeper to join our team on a contract basis in Chicago, Illinois. This role is ideal for a detail-oriented individual with a strong background in fund accounting and proficiency in specialized systems like FUND E-Z. If you have a passion for supporting non-profit organizations through accurate financial management, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Maintain accurate financial records for the organization, ensuring compliance with non-profit accounting standards.</p><p>• Manage accounts payable (AP) and accounts receivable (AR) processes efficiently.</p><p>• Perform regular bank reconciliations to ensure financial accuracy and resolve discrepancies.</p><p>• Utilize FUND E-Z to execute fund accounting tasks and generate detailed financial reports.</p><p>• Process payroll and other financial transactions using ADP systems.</p><p>• Prepare and review monthly financial statements and reports for management and board review.</p><p>• Collaborate with team members to support the organization's financial goals and ensure transparency.</p><p>• Monitor funding and grants to ensure proper allocation and reporting.</p><p>• Assist in audits and provide documentation to external auditors as needed.</p><p>• Identify areas for process improvement and implement solutions to enhance efficiency.</p>
<p><em>The salary range for this position is $75,000-$78,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Accountant position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p>The Senior Accountant works directly with the Accounting Manager and reports to the Director of Finance & Accounting. Our ideal candidate is organized, pays strong attention to detail, will be able to carry out tasks both autonomously and collaboratively; has 3-4 years of experience; and has a desire to grow and learn in a fast-paced environment. Familiarity with accounting in customer-facing industries such as Hospitality and Tourism preferred, but not required.</p><p><br></p><p><strong>GENERAL FUNCTIONS + RESPONSIBILITIES </strong></p><p><br></p><p>· Assists in the day-to-day, monthly, and year-end operations of the Finance Department including financial statement presentation and analysis</p><p>· Assists with the recording and reconciliation of revenue and receivables</p><p>· Assists in the creation, maintenance, and reconciliation of store level and corporate bank accounts</p><p>· Records and processes intercompany expense allocations, monthly accruals, amortization of prepaid expenses, fixed assets depreciation, and recording of adjusting and/or reclassification journal entries, if necessary</p><p>· Review of company books to ensure timely and accurate processing and recording all accounts payable transactions, and ensures that all invoices and staff reimbursements are paid accurately and in accordance with Finance policies and procedures</p><p>· Review general ledger (G/L) activity to ensure all activity is properly recorded and reflected in G/L</p><p>· Prepares and analyzes financial statement workpapers to verify accuracy of bookkeeping for the period</p>
<p><em>The salary range for this position is $75,000-$80,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Accountant position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p>The Senior Accountant works directly with the Accounting Manager and reports to the Director of Finance & Accounting. Our ideal candidate is organized, pays strong attention to detail, will be able to carry out tasks both autonomously and collaboratively; has 3-4 years of experience; and has a desire to grow and learn in a fast-paced environment. Familiarity with accounting in customer-facing industries such as Hospitality and Tourism preferred, but not required.</p><p><br></p><p><strong>GENERAL FUNCTIONS + RESPONSIBILITIES </strong></p><p><br></p><p>· Assists in the day-to-day, monthly, and year-end operations of the Finance Department including financial statement presentation and analysis</p><p>· Assists with the recording and reconciliation of revenue and receivables</p><p>· Assists in the creation, maintenance, and reconciliation of store level and corporate bank accounts</p><p>· Records and processes intercompany expense allocations, monthly accruals, amortization of prepaid expenses, fixed assets depreciation, and recording of adjusting and/or reclassification journal entries, if necessary</p><p>· Review of company books to ensure timely and accurate processing and recording all accounts payable transactions, and ensures that all invoices and staff reimbursements are paid accurately and in accordance with Finance policies and procedures</p><p>· Review general ledger (G/L) activity to ensure all activity is properly recorded and reflected in G/L</p><p>· Prepares and analyzes financial statement workpapers to verify accuracy of bookkeeping for the period</p>
<p>We are looking for an experienced Full Charge Bookkeeper/Office Manager to join our team in Orland Park, Illinois. In this role, you will manage a wide range of accounting and administrative functions to ensure the smooth operation of financial processes within the organization. This is an excellent opportunity for someone with strong attention to detail, exceptional bookkeeping skills, and a proactive approach to office management.</p><p><br></p><p>Responsibilities:</p><p>• Oversee all accounting functions, including accounts payable, accounts receivable, payroll, and tax withholdings.</p><p>• Utilize QuickBooks for billing, reporting, and forecasting cash flow to improve financial efficiency.</p><p>• Prepare and distribute detailed financial reports, such as weekly updates for company principals.</p><p>• Coordinate monthly project invoicing, track overdue accounts, and facilitate electronic client payment processing.</p><p>• Maintain accurate records for financial transactions, consultant billing, and expense tracking.</p><p>• Process payroll, manage 401(k) contributions, and oversee vacation tracking and HR documentation.</p><p>• Support administrative tasks, including vendor coordination, document management, and scheduling.</p><p>• Ensure compliance with established financial policies and procedures.</p><p>• Monitor and reconcile bank deposits and accounts to maintain financial accuracy.</p>
We are looking for a dedicated Customer Service Representative to join our team in Rosemont, Illinois. In this Contract-to-permanent role, you will play a crucial part in ensuring a seamless customer experience by managing inquiries and processing orders with accuracy and efficiency. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries and direct requests to the appropriate teams.<br>• Accurately enter and process customer orders while verifying product details and pricing.<br>• Track and monitor the progress of orders, providing regular updates to customers.<br>• Collaborate with internal teams to address and resolve any issues related to order fulfillment.<br>• Investigate and resolve discrepancies in orders, ensuring customer satisfaction.<br>• Communicate with customers to provide timely resolutions for concerns or issues.<br>• Document recurring problems and share insights for process improvements.<br>• Maintain accurate records of customer interactions and transactions.<br>• Deliver outstanding service throughout the entire order lifecycle, from initiation to resolution.
<p><em>The salary range for this position is $200,000-$210,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘sweater weather season is here!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Perform initial, detailed review of the quarterly NAV close process and quarterly financial statements prepared by the fund financial analysts inclusive of complex/illiquid assets accounting and valuation, fee and expense review and performance reporting.</li><li>Liaise directly with external auditors throughout the year on complex transactions and accounting conclusions through to the completion of the year-end audited financial statements.</li><li>Research technical accounting issues for compliance; ensure compliance with local, state, and federal government reporting requirements and tax filings.</li><li>Oversee and directly review the work of financial analysts, who perform day to day verification of portfolio transactions and accounting data, inclusive of accounting records, ledgers and reporting systems, ensuring compliance with appropriate GAAP standards and regulatory requirements.</li><li>Assist in the preparation and review of capital calls, distributions and in responding to investor questions and requests for information.</li><li>Work directly with fund controllers to monitor and project future fund cash flows for the treasury management process including capital calls, distributions, and fee calculations, as governed by fund agreements.</li><li>Opportunity to engage with Fund Administrator, traders, brokers, and custodians to the extent any liquid assets are purchased to ensure timely settlement of trades, loans, and monitoring of pending transactions.</li><li>Ensure quality control over financial transactions and financial reporting.</li><li>Active mentorship/coaching of accounting/finance team members; provide technical, hands-on knowledge and skills, as needed.</li><li>Assist with ad-hoc requests / projects within Finance department, from the CAO or CFO, and from the investment professionals, where applicable.</li><li>Work together across the Firm’s finance team in consolidation, management reporting and accounting policy development processes.</li><li>Additional duties and special projects as necessary.</li></ul><p><br></p>
<p>On behalf of our client we are looking for a Front Desk Coordinator to join their team in Frankfort, Illinois. This role is essential in providing administrative support and ensuring smooth day-to-day operations. The ideal candidate will excel in customer service, organization, and multitasking in a fast-paced environment.</p><p><br></p><p>Compensation: $20-$25 an hour </p><p>Benefits: Medical, Dental, Vision, 401k, PTO</p><p>Hours of operations are flexible </p><p><br></p><p>Responsibilities:</p><p>• Manage filing systems, and organize digital records.</p><p>• Respond to client inquiries about forms, deadlines, and procedures.</p><p>• Develop and refine communication materials, including templates, worksheets, and formal letters.</p><p>• Prepare and distribute documentation.</p><p>• Assist tax office staff with administrative tasks.</p><p>• Greeting visitors and managing front desk activities.</p><p>• Schedule and manage appointments.</p>
<p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><p> </p><p><strong>E-commerce & Logistics:</strong></p><p> </p><p> </p><p> Manage e-commerce backend: monitor orders, inventory levels, and shipping status via </p><p> various portals. Coordinate with warehouses and ensure order files are transferring properly.</p><p> Track and troubleshoot orders on our websites and portals throughout the day.</p><p> </p><p> </p><p> </p><p> </p><p><strong>Customer Support:</strong></p><p> </p><p> </p><p> Respond to customer inquiries via email and phone in a timely, professional manner.</p><p> </p><p> Troubleshoot issues such as missing/damaged orders, lost packages, or delays </p><p> (e.g., UPS, FedEx problems).</p><p> </p><p> Solve website-related customer issues (e.g., checkout errors, broken promo codes).</p><p> </p><p><strong> </strong></p><p><strong>Digital Support:</strong></p><p> </p><p> </p><p> Assist in creating monthly newsletters and promotional emails using </p><p> Canva, Brevo, Constant Contact, etc.</p><p> </p><p> Help update promotional content on website (banners, codes, prices).</p><p> </p><p><strong> </strong></p><p><strong>Office Support:</strong></p><p><strong> </strong>Period help with packing and mailing packages, product inventory, miscellaneous research</p><p><strong> </strong></p><p><strong>Required Skills:</strong></p><p> </p><p> </p><p> Team player, strong organizational, communication, problem solving and customer relation skills.</p><p> </p><p> Comfortable using digital tools (e.g., CMS, email platforms, inventory systems).</p><p> </p><p> Customer-focused mindset and problem-solving attitude.</p><p> </p><p> Previous experience in e-commerce, logistics, or digital support is a strong plus.</p><p> </p><p> Fluent in English (French is a plus, not required).</p><p> </p>
<p>We are looking for a dedicated Customer Service Representative to join our team in McCook, Illinois. This Contract-to-permanent position offers the opportunity to support customers in a fast-paced environment, addressing inquiries related to waste and garbage collection services. If you thrive in dynamic settings and enjoy delivering exceptional service, this role is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of inbound calls daily, ranging from 30 to 90, regarding garbage collection services.</p><p>• Provide clear and accurate information to customers, ensuring their concerns are addressed promptly.</p><p>• Resolve service-related issues using effective problem-solving techniques to achieve customer satisfaction.</p><p>• Maintain professionalism and patience while working in a lively and fast-paced environment.</p><p>• Record customer interactions meticulously to ensure accurate documentation and follow-up.</p><p>• Coordinate with team members to meet collective goals while also working independently.</p><p>• Manage multiple tasks simultaneously, balancing competing priorities effectively.</p><p><br></p><p>The salary range for this position is $18/hr. to $20hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p>
We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.<br><br>Responsibilities:<br>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.<br>• Accurately document call details and input data into the system using web-based tools.<br>• Provide members with clear information regarding policies, procedures, and next steps.<br>• Offer guidance on best practices and required documentation to support member needs.<br>• Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data.<br>• Collaborate with team members to ensure seamless communication and resolution of member issues.<br>• Maintain high standards of attendance, professionalism, and attention to detail.<br>• Adhere to organizational policies and procedures while delivering exceptional customer service.<br>• Complete all onboarding requirements as part of the hiring process.<br>• Perform other duties as assigned to support the team and organization.
