We are looking for a Tax Administrative Assistant to join our team in Rochester, New York. This role is essential in supporting our tax managers and processors, ensuring seamless operations during tax preparation and assisting with office administrative tasks. If you have experience in administrative support within services requiring precision and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Provide administrative support to tax managers and processors, facilitating efficient workflows.<br>• Input tax projects into the system, coordinating with operations teams and tax preparers to ensure timely completion.<br>• Distribute due date reports to tax processors and ensure deadlines are met.<br>• Communicate with clients to gather necessary tax information and provide updates as required.<br>• Assist the Office Manager with tasks such as corporate event planning, maintaining office supplies, and managing miscellaneous duties.<br>• Organize and maintain filing systems to ensure accurate record-keeping.<br>• Participate in extended hours during the busy tax season, including occasional Saturday shifts.<br>• Support smooth office operations during summer hours by adapting to reduced schedules while maintaining productivity.
We are looking for a Global Product Surveillance Quality Associate II to join our team in Medina, New York. This position involves handling product complaints, triaging incoming issues, and ensuring compliance with quality standards and regulations. As a long-term contract role, this opportunity offers the chance to contribute to continuous improvement initiatives while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Triage incoming complaints from customers to assess risk and determine next steps.<br>• Gather and document all necessary information for complaint investigations.<br>• Evaluate the reportability of complaints in alignment with regulatory requirements.<br>• Draft technical investigation response letters to address customer concerns.<br>• Participate in improvement projects, including product enhancement initiatives.<br>• Lead projects as assigned and provide technical approval when required.<br>• Manage workflow effectively, identifying and escalating issues as needed.<br>• Mentor and train team members in product surveillance processes.<br>• Ensure compliance with regulations and standard operating procedures through diligent oversight.
