2 results for Customer Service in Rochester, NY

Client Support, Return Mail Processor (Tier II)

West Henrietta, NY
onsite
Temporary
16 - 16 USD / Hourly
We are looking for a detail-oriented Client Support, Return Mail Processor (Tier II) to join our team on a contract basis in West Henrietta, New York. In this role, you will play a crucial part in ensuring the accuracy of client information and the timely processing of returned mail. The ideal candidate will have strong organizational skills and a commitment to providing excellent customer service while adhering to established policies and procedures. Responsibilities: • Process returned mail daily by logging it into the system and preparing new packages for mailing. • Contact clients to verify and update business addresses as needed. • Maintain accurate records and ensure all tasks comply with company policies and procedures. • Utilize prescribed systems and software, including Salesforce and Adobe Flex, to efficiently manage tasks. • Perform data entry duties with a focus on prioritization and organization. • Assist with additional data entry tasks as required. • Ensure high-quality service standards are met during all client interactions. • Develop a basic understanding of operational guidelines and workflows to support assigned responsibilities. • Handle physical tasks such as lifting packages weighing 10-20 pounds. • Collaborate with team members to address any discrepancies or issues that arise during processing.
2026-03-13T00:00:00Z

Service Specialist

West Henrietta, NY
onsite
Temporary
22 - 22 USD / Hourly
We are looking for a Service Specialist to join our team on a long-term contract basis in West Henrietta, New York. This position focuses on delivering exceptional service to clients who utilize Bill Pay powered by Bill, ensuring they are guided through the registration process and supported with any inquiries about the product. The role combines high-volume outbound calling with opportunities to contribute to process improvements and mentor less experienced team members. Responsibilities: • Conduct high-volume outbound calls to clients enrolled in Bill Pay powered by Bill, assisting them with registration and addressing product-related questions. • Provide quality service to clients by resolving inquiries and ensuring compliance with established Service Level Agreements. • Develop and maintain a working knowledge of Paychex products, industry policies, and procedures. • Identify and propose process improvement opportunities to enhance efficiency and client satisfaction. • Utilize systems and software platforms, including Salesforce and Flex, to document interactions and manage workflows effectively. • Mentor and support less experienced team members, fostering a collaborative and productive work environment. • Perform accurate data input while managing priorities and maintaining strong organizational skills. • Follow up on outstanding items to ensure timely resolution and completion. • Demonstrate proficiency in using software tools to facilitate tasks like data management and document scanning.
2026-03-18T00:00:00Z