We are looking for a dedicated and detail-oriented S125 Service Associate to provide exceptional customer service support for Paychex products within the Client Service Center. In this long-term contract position, you will handle customer inquiries, resolve claims, and educate participants and administrators on policies and procedures. This role is based in Rochester, New York, and offers an excellent opportunity to develop expertise in employee benefits and insurance-related services.<br><br>Responsibilities:<br>• Respond to inbound calls from participants and plan administrators, addressing inquiries and resolving issues promptly.<br>• Educate clients and participants on S125 products, Paychex policies, and regulatory guidelines to ensure a clear understanding.<br>• Escalate complex tasks or documentation to appropriate teams for further resolution and follow-up.<br>• Maintain accurate documentation of all interactions and perform data entry with precision.<br>• Utilize multiple software systems, including Salesforce and Adobe Flex, to manage client information and workflow.<br>• Develop and sustain a foundational knowledge of Paychex products and services to provide informed support.<br>• Prioritize and organize tasks effectively to meet service deadlines and client expectations.<br>• Research and troubleshoot customer concerns to deliver effective solutions.<br>• Ensure compliance with company policies and IRS regulations during all customer interactions.<br>• Support the team in maintaining high standards of customer satisfaction and service quality.
We are looking for an experienced Insurance Service Associate to join our team on a long-term contract basis in Rochester, New York. In this role, you will provide exceptional customer service to clients in the Paychex Property and Casualty Insurance division, ensuring that all claims and inquiries are managed efficiently and in alignment with company policies. This position offers an opportunity to work in a fast-paced environment, where attention to detail and effective communication are essential.<br><br>Responsibilities:<br>• Deliver outstanding customer service to clients by addressing inquiries, resolving complaints, and processing claims in adherence to company policies.<br>• Develop and maintain a solid understanding of the Paychex Property and Casualty Insurance product offerings.<br>• Utilize various software systems, including Salesforce and Adobe Flex, to manage client interactions and maintain accurate records.<br>• Perform data entry tasks with precision, ensuring timely and organized completion of assignments.<br>• Document all client interactions and service activities to maintain detailed and accessible records.<br>• Collaborate with team members and other departments to ensure seamless customer service delivery.<br>• Prioritize and organize tasks effectively to meet deadlines and support operational efficiency.<br>• Stay updated on industry procedures and policies to enhance service quality and compliance.<br>• Assist with administrative tasks such as photocopying, scanning, and preparing documents.<br>• Provide support for HRIS systems and other tools integral to operations.
We are looking for a dedicated Insurance Service Associate for Property and Casualty to join our team in Rochester, New York. In this long-term contract position, you will provide exceptional customer service to clients, ensuring their needs are addressed promptly and with attention to detail. Your role will involve handling client interactions, resolving complaints, and maintaining accurate documentation in alignment with company policies.<br><br>Responsibilities:<br>• Deliver outstanding customer service to clients by addressing inquiries and resolving claims in a timely and detail-oriented manner.<br>• Maintain accurate records of all client interactions, ensuring compliance with company policies and procedures.<br>• Utilize software tools, including Salesforce and Adobe Flex, to manage customer data and streamline processes.<br>• Develop a foundational understanding of Paychex products to better support client needs.<br>• Perform data entry tasks with a focus on prioritization and organizational accuracy.<br>• Handle complaints effectively, ensuring fair resolutions while maintaining positive customer relations.<br>• Collaborate with team members to provide quality service and support for property and casualty insurance clients.<br>• Scan, photocopy, and organize documents as needed to support administrative functions.<br>• Stay updated on industry best practices and internal procedures to enhance service delivery.<br>• Assist in claim administration and policy-related tasks to ensure seamless operations.
We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team on a contract basis in Rochester, New York. In this role, you will provide advanced customer service and technical support related to the Property & Casualty suite of products, workers' compensation, and insurance bonds. This position requires a proactive approach to resolving client issues, maintaining strong relationships with stakeholders, and ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Deliver exceptional customer support to internal teams and external clients regarding Property & Casualty products, workers' compensation, and insurance bonds.<br>• Investigate and resolve technical issues for external users, offering solutions and referring unresolved matters to appropriate personnel as needed.<br>• Maintain comprehensive knowledge of the Paychex Insurance Agency portfolio, systems, and processes to address client inquiries effectively.<br>• Handle inbound and outbound calls to assist clients with Property & Casualty products and workers' compensation payment services.<br>• Accurately document all communications with clients and stakeholders to ensure proper record-keeping.<br>• Develop and recommend process improvements and enhancements to optimize client support and satisfaction.<br>• Stay updated on regulatory changes, policy updates, and industry developments to provide informed assistance to clients.<br>• Utilize multiple software applications, carrier websites, and bureau systems to respond to inquiries and resolve issues.<br>• Collaborate with insurance carriers and other stakeholders to maintain positive, precise relationships.<br>• Participate in assigned projects and training sessions to enhance skills and contribute to team success.
We are looking for a dedicated Recovery Representative to join our Accounts Receivable team in Rochester, New York. In this role, you will focus on resolving past-due invoices in a timely and accurate manner, balancing exceptional customer service with effective collections. This is a long-term contract position that plays a critical role in mitigating financial risk while fostering positive client relationships.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies and disputes to ensure accurate financial outcomes.<br>• Provide attentive customer service to both internal and external clients, addressing concerns and offering solutions.<br>• Utilize knowledge of company products and systems to make informed revenue-related decisions.<br>• Research and analyze customer accounts to support decision-making and problem resolution.<br>• Collaborate with mentors and resources to recover outstanding receivables and minimize financial exposure.<br>• Apply established standards and guidelines to navigate complex billing scenarios and disputes.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to department policies and procedures to maintain operational consistency.<br>• Contribute to a positive team culture by supporting colleagues and upholding performance standards.
We are looking for a dedicated Recovery Representative - Accounts Receivable (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role focuses on resolving past-due invoices efficiently, providing outstanding customer service, and minimizing financial risk for the organization. The ideal candidate will play a key role in addressing billing disputes, educating clients about resolution processes, and supporting revenue recovery efforts.<br><br>Responsibilities:<br>• Resolve overdue invoices promptly while adhering to company standards and guidelines.<br>• Provide exceptional customer service to both internal and external clients, ensuring concerns are addressed professionally.<br>• Investigate and analyze customer accounts to identify issues and facilitate effective problem-solving.<br>• Collaborate with mentors and utilize available resources to handle client disputes and optimize revenue recovery.<br>• Maintain thorough knowledge of company products and systems to make informed financial decisions.<br>• Balance customer retention with effective collections to mitigate financial exposure.<br>• Research billing and service concerns raised by clients or external partners, offering timely resolutions.<br>• Participate in regular training sessions to enhance industry knowledge and skill development.<br>• Ensure compliance with departmental policies and procedures while performing daily tasks.<br>• Promote a positive team culture and contribute to the overall success of the department.
We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. This is a long-term contract position offering a hybrid work schedule, combining in-office and remote work. The role focuses on delivering exceptional customer service, resolving financial discrepancies, and ensuring compliance with regulatory standards while minimizing risk to the organization.<br><br>Responsibilities:<br>• Resolve returned items from banks promptly and accurately, ensuring quality service for both internal and external clients.<br>• Educate clients, branches, and product teams on resolution processes, offering alternative service options when applicable.<br>• Develop and maintain a working knowledge of Paychex products and systems, including Taxpay, Direct Deposit, Readychex, Garnishments, 401k, Workers Compensation, Health Benefits, and Debit Card Advantage.<br>• Research and address product or service issues raised by clients and field teams, managing objections and recovering lost revenue.<br>• Collaborate with mentors to handle daily payment and payroll hold reports, ensuring timely and accurate updates to prevent penalties or service disruptions.<br>• Meet daily call requirements as forecasted to maintain service standards.<br>• Evaluate client accounts to determine their eligibility for services and mitigate organizational risks.<br>• Follow department policies and procedures to ensure compliance with company standards.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. In this role, you will handle critical customer service tasks while focusing on resolving returned banking items and protecting company assets. This is a long-term contract position that offers the opportunity to work in a collaborative environment and develop expertise in financial recovery processes.<br><br>Responsibilities:<br>• Investigate and resolve returned banking items in a timely and accurate manner.<br>• Deliver exceptional customer service to both internal and external clients, ensuring risk mitigation for the company.<br>• Provide guidance and education to branches and product teams on resolution processes and alternative service options.<br>• Develop and maintain a solid understanding of company products, including Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers' Compensation, Health and Benefits, and National Health systems.<br>• Research and address product and service-related issues raised by clients and field representatives.<br>• Collaborate with mentors to manage daily payment reports and payroll hold reports, ensuring timely updates to prevent penalties or service disruptions.<br>• Handle client objections effectively and work toward recovering lost revenue in compliance with established standards.<br>• Evaluate client accounts to determine approved services, reducing company exposure to risk.<br>• Participate in ongoing training programs to enhance knowledge and ensure compliance with the Fair Debt Collections Practices Act and other regulations.<br>• Maintain adherence to department policies and procedures while meeting daily call requirements.
We are looking for a dedicated Tax Services Specialist to join our team in Rochester, New York. This long-term contract role requires an individual who excels in delivering exceptional customer service, possesses strong organizational skills, and thrives in a fast-paced environment. As a key contributor, you will play a vital role in ensuring timely and accurate tax-related processes while supporting both internal and external clients.<br><br>Responsibilities:<br>• Ensure timely follow-up on outstanding issues to meet service level agreements and resolve client concerns.<br>• Build and maintain a comprehensive understanding of company policies, procedures, and tax-related products.<br>• Organize and prioritize daily tasks with a focus on time-sensitive responsibilities.<br>• Handle diverse assignments, including payment processing, tax filings, account registrations, tax notice resolution, and data verification.<br>• Utilize systems such as Oracle, MasterTax, Prism, Salesforce, ClientSpace, and Microsoft Office to complete tasks efficiently.<br>• Research and resolve tax notices and discrepancies with accuracy and attention to detail.<br>• Uphold company values of integrity, accountability, service, and innovation in all interactions.<br>• Create and maintain spreadsheets to support data analysis and documentation needs.<br>• Provide exceptional customer support and address inquiries promptly.<br>• Perform additional responsibilities as assigned to support team objectives.
We are looking for a skilled Sales Assistant to join our team on a contract basis in Williamsville, New York. This position is essential for ensuring the seamless processing of sales orders while meeting delivery timelines. You will play a key role in supporting sales representatives and management by maintaining accuracy in orders and monitoring account activity.<br><br>Responsibilities:<br>• Process sales orders efficiently and accurately to ensure timely delivery.<br>• Collaborate with sales representatives and management to address customer orders or changes.<br>• Verify and review the accuracy of customer orders and documentation.<br>• Monitor account activity and provide detailed reports on market conditions, sales performance, and team earnings.<br>• Support lead and order management for specific accounts or territories.<br>• Prepare product or license quotes for potential customers as needed.<br>• Track data and generate reports to inform decision-making and strategy.<br>• Address moderately complex issues by analyzing situations and providing recommendations.<br>• Maintain strong communication with internal and external stakeholders to align on practices and procedures.
We are looking for an experienced Office Manager to join our team in Williamsville, New York. In this long-term contract role, you will manage complex transactions and provide precise support for inquiries and requests. You will play a key role in ensuring data accuracy, optimizing business processes, and delivering exceptional service to internal and external stakeholders.<br><br>Responsibilities:<br>• Process and resolve unique or complex transactions outside of the platform with efficiency and precision.<br>• Address and respond to platform inquiries while adhering to service level agreements (SLAs).<br>• Collaborate with Account Managers and Business Owners to identify opportunities and convert them into actionable outcomes.<br>• Maintain data integrity and generate quality reports to support data-driven decision-making.<br>• Analyze business trends and provide meaningful insights to enhance platform adoption and usage.<br>• Perform order entry and transactional functions to support team requests.<br>• Optimize business workflows to improve operational efficiency.<br>• Ensure accurate verification and completion of transactional requests.<br>• Provide general support to the team, including assistance with customer care and communication.<br>• Resolve issues promptly while maintaining professionalism and tact.
<p>We are looking for a skilled IT Field Services Lead to oversee and enhance the delivery of field services operations. In this role, you will play a critical part in managing resources, driving productivity improvements, and ensuring service level agreements (SLAs) are consistently met. This is a <strong>Contract-to-Permanent </strong>position based in Rochester, New York.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the incident and maintenance services to ensure end-user issues are resolved in alignment with customer expectations.</p><p>• Organize and schedule field service activities to optimize resource allocation and meet operational demands.</p><p>• Handle technical escalations by collaborating closely with the customer’s service owner.</p><p>• Facilitate communication about widespread incidents by coordinating with the Service Owner and Communication Office.</p><p>• Develop and execute proactive measures to minimize recurring incidents, with a focus on top issues affecting the area.</p><p>• Ensure proper management and resolution of service requests in alignment with organizational standards.</p><p>• Drive change management strategies to streamline processes and support team adaptation to new initiatives.</p><p>• Maintain and enhance business processes to improve information dissemination, sharing, and utilization.</p><p>• Foster an environment that promotes efficiency and high-quality output among team members.</p>
<p>We are looking for a dedicated Intake Coordinator to join our team in Rochester, New York. In this long-term contract position, you will play a vital role in ensuring patients receive seamless care by managing referrals, authorizations, and scheduling. If you thrive in a healthcare environment and are passionate about delivering exceptional service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate insurance referrals and verify patient eligibility for services.</p><p>• Manage authorization requests to ensure timely approvals for procedures and treatments.</p><p>• Schedule appointments and follow up with patients to confirm their availability.</p><p>• Maintain accurate and updated patient medical records in compliance with healthcare regulations.</p><p>• Assist patients with inquiries related to referrals, insurance coverage, and scheduling.</p><p>• Collaborate with healthcare providers to streamline referral and authorization processes.</p><p>• Verify insurance information to ensure coverage for requested services.</p><p>• Monitor and track pending authorizations and referrals to avoid delays in patient care.</p><p>• Provide exceptional customer service to patients and their families, addressing concerns promptly.</p>
We are looking for a detail-oriented Administrative Assistant to join our team in Victor, New York. This Contract-to-permanent position offers an opportunity to support daily office operations, ensuring efficiency and professionalism in all administrative tasks. If you excel at multitasking and have strong organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Manage and organize day-to-day administrative tasks to ensure smooth office operations.<br>• Answer and direct incoming calls professionally, providing excellent customer service.<br>• Perform accurate data entry to maintain and update company records.<br>• Assist with receptionist duties, including greeting visitors and managing inquiries.<br>• Coordinate schedules and appointments to support team members and leadership.<br>• Prepare and distribute internal correspondence and documentation as needed.<br>• Maintain office supplies and inventory to ensure operational readiness.<br>• Collaborate with team members to support various projects and assignments.
<p>We are looking for an experienced Payroll Manager to oversee the payroll operations of a company based in Rochester, New York. This long-term contract position requires a skilled and detail-oriented individual who can manage payroll processes for over 400 employees while ensuring compliance with federal, state, and local regulations. The ideal candidate will excel in optimizing workflows, supervising payroll specialists, and maintaining accuracy across all payroll activities.</p><p><br></p><p>Responsibilities:</p><p>• Manage the entire payroll process, ensuring timely and accurate payments to employees in compliance with applicable laws and organizational policies.</p><p>• Provide leadership, training, and support to payroll staff, offering expertise for escalated issues and complex payroll matters.</p><p>• Audit payroll reports, including pre-payroll registers, month-end, quarter-end, and year-end summaries, to guarantee accuracy.</p><p>• Collaborate with HR, Benefits, Accounting, and Technology teams to improve workflows and implement automation within payroll systems.</p><p>• Ensure compliance with wage and hour laws, tax regulations, and reporting requirements, advising leadership on necessary adjustments.</p><p>• Support various audits, including year-end, workers' compensation, and retirement plan audits, while maintaining detailed documentation.</p><p>• Develop and update payroll procedures, providing training to employees and supervisors on timekeeping and expense policies.</p><p>• Prepare detailed payroll reports, including earnings, deductions, taxes, and non-taxable wages, for organizational use.</p><p>• Reconcile payroll accounts with general ledger entries and assist Accounting with structural changes to ensure accurate reporting.</p><p>• Lead system implementations, ensuring seamless integration of new tools and processes without disrupting operations.</p>
We are looking for an experienced Medical Billing Specialist to join our team in Rochester, New York. This Contract-to-Permanent position offers an exciting opportunity to contribute to a dynamic healthcare environment by managing billing operations and ensuring accurate claim processing. The ideal candidate will bring expertise in accounting software systems and a strong understanding of medical billing procedures.<br><br>Responsibilities:<br>• Process and submit claims to insurance providers efficiently and accurately.<br>• Manage accounts receivable and oversee collection procedures to ensure timely payments.<br>• Utilize accounting software systems and tools, including IBM AS/400, Medisoft, and Epic, to handle billing operations.<br>• Review and resolve claim appeals, ensuring compliance with healthcare regulations.<br>• Maintain and update patient billing records within electronic health record (EHR) systems.<br>• Collaborate with internal teams to address billing discrepancies and improve workflows.<br>• Monitor and analyze billing trends to identify areas for process optimization.<br>• Handle billing inquiries and provide exceptional customer service to patients and insurance representatives.<br>• Generate and present financial reports related to billing and collections.<br>• Stay informed about industry changes and updates to medical billing and coding practices.
<p>Our client, a small law firm, is looking for a Legal Administrative Assistant to join their firm in Rochester, New York. Your contributions will play a vital role in ensuring the smooth operation of legal processes and client services within business law, estate planning, Medicaid planning, and real estate practice areas. </p><p><br></p><p><strong>Location: </strong>Rochester, NY </p><p><strong>Role: </strong>Legal Administrative Assistant</p><p><strong>Salary:</strong> $53,000 - $65,000 (depending on experience)</p><p><strong>Schedule: </strong>Hybrid (4 days in office, Fridays remote)</p><p><strong>Hours: </strong>Flexible (Can be 9-5, 7-3, 8-4, etc.)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Draft, proofread, and format legal documents (wills, trusts, powers of attorney, business formation docs, real estate contracts, deeds, etc.)</li><li>Communicate professionally with clients.</li><li>Maintain organized client files (physical and digital) and ensure compliance with firm protocols</li><li>Assist with client intake, case tracking, and follow-up communications</li><li>Assist with real estate closings, prepare closing documentation, and liaise with title companies</li><li>Assist with Medicaid application preparation and documentation gathering</li><li>Maintain accurate timekeeping records for attorney billable hours</li><li>Generate and send client invoices; assist with billing cycle and accounts receivable follow-up</li><li>Perform basic bookkeeping functions, including recording expenses, reconciling accounts, and tracking trust account activity</li><li>Support calendar management, including appointments, deadlines, and court dates</li><li>Assist with legal research and case file organization as needed</li></ul>
<p>We are looking for a highly skilled Senior Accountant to join our manufacturing team in Warsaw, New York. In this role, you will play a pivotal part in managing financial operations, ensuring compliance, and supporting organizational growth. Your expertise in multi-entity accounting and attention to detail will drive efficient processes and accurate reporting.</p><p><br></p><p>For confidential consideration, please apply or email your resume to Dana Rodak out of the Rochester, NY Robert Half office.</p><p><br></p><p>Responsibilities:</p><p>• Oversee accounts payable functions, including processing vendor invoices, verifying documentation, and ensuring timely payments across multiple entities.</p><p>• Manage accounts receivable by preparing customer invoices, monitoring aging reports, and reconciling payments accurately.</p><p>• Perform month-end and year-end closings, including account reconciliations and journal entries for various entities.</p><p>• Maintain accurate financial records for related LLCs, including intercompany transactions and compliance with payroll and tax requirements.</p><p>• Support cost tracking and inventory accounting processes to ensure accurate valuation for manufacturing operations.</p><p>• Assist in preparing consolidated financial statements and reports, collaborating closely with the Controller.</p><p>• Ensure adherence to internal controls, company policies, and financial regulations across all entities.</p><p>• Identify and implement process improvements to optimize financial systems and multi-entity management.</p><p>• Provide support during audits, tax filings, and financial reviews, ensuring thorough documentation.</p><p>• Collaborate with cross-functional teams to resolve billing, payment, and operational issues effectively.</p>
We are looking for a detail-oriented Staff Accountant to join our team in Lockport, New York. In this role, you will play a vital part in managing financial operations, ensuring the accuracy of records, and contributing to the preparation of financial reports. This position offers an excellent opportunity to work collaboratively in a dynamic environment while enhancing the efficiency of accounting processes.<br><br>Responsibilities:<br>• Record and monitor daily financial transactions using QuickBooks Online, ensuring accuracy and compliance with accounting standards.<br>• Manage accounts payable and receivable processes, including timely invoice handling and payment scheduling.<br>• Verify vendor invoices, assign appropriate expense codes, and input data into the accounting system.<br>• Coordinate and execute vendor payments through checks, online platforms, or wire transfers.<br>• Reconcile accounts payable ledgers to confirm proper posting of transactions.<br>• Prepare and file 1099 forms for contractors, ensuring regulatory compliance.<br>• Conduct reconciliations for bank accounts, credit card statements, and other financial records.<br>• Assist in the preparation of financial statements, budgets, and internal reports for management review.<br>• Support month-end and year-end closing activities, including creating journal entries and managing accruals.<br>• Analyze financial data, identify inconsistencies, and propose solutions to improve processes.
We are looking for a diligent and detail-oriented General Office Clerk to join our team in Henrietta, New York. This is a Contract position ideal for someone who excels at administrative tasks and enjoys supporting daily office operations. The role involves managing essential clerical duties to ensure the smooth functioning of the workplace.<br><br>Responsibilities:<br>• Perform accurate data entry tasks to maintain organized records and databases.<br>• Scan and digitize physical documents, ensuring proper categorization and storage.<br>• Organize and maintain files to improve accessibility and efficiency.<br>• Provide back-office support to assist with administrative functions.<br>• Handle general office tasks such as filing, sorting, and distributing documents.<br>• Collaborate with team members to ensure seamless workflow and communication.<br>• Monitor and update office records to maintain accuracy.<br>• Follow established procedures to manage sensitive information securely.<br>• Assist in preparing reports and summaries as required.
