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5 results for Client Service Representative in Rochester, NY

Recovery Representative I (Tier II)

Rochester, NY
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery. Responsibilities: • Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures. • Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk. • Educate clients and branches on resolution processes and recommend alternative service options when necessary. • Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue. • Research and address product and service issues, handling objections with mentorship support to recover lost revenue. • Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions. • Evaluate client accounts to determine approved services and implement measures to mitigate company risk. • Maintain daily call quotas and comply with departmental policies and procedures. • Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards. • Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
2026-03-25T01:54:03Z

Exception Role

Williamsville, NY
remote
Temporary
20.00 - 22.00 USD / Hourly
We are looking for a highly organized and detail-oriented Sales Assistant to join our team on a long-term contract basis in Williamsville, New York. In this role, you will play a key part in ensuring accurate and efficient processing of sales orders while supporting a dynamic sales team. This position requires strong analytical skills, adaptability, and the ability to work independently to meet deadlines and optimize team performance. Responsibilities: • Process sales orders with accuracy and efficiency, ensuring timely delivery to meet customer expectations. • Collaborate with sales representatives and management to coordinate order changes and address customer needs. • Monitor account activity for assigned groups and provide insights through regular reporting on market trends, sales outcomes, and team performance. • Manage leads and order activities within specific account sizes or geographic territories, ensuring smooth workflow. • Prepare product or service quotes for prospective clients and support pre-sales activities. • Verify the accuracy of orders and address discrepancies to maintain high-quality service standards. • Track data using monitoring tools and create detailed reports for management decision-making. • Resolve non-routine issues by analyzing situations and providing effective recommendations. • Ensure compliance with organizational policies and procedures while working independently on assignments. • Communicate effectively with internal and external stakeholders to ensure alignment and progress.
2026-04-08T15:48:43Z

Collections Specialist

Rochester, NY
onsite
Temporary
20.00 - 24.00 USD / Hourly
We are looking for a motivated and detail-oriented Collections Specialist to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.
2026-04-17T20:33:45Z

Accounting Coordinator

Lancaster, NY
onsite
Permanent
26.00 - 29.00 USD / Hourly
Jenny Bour with Robert Half is working with a local company that is looking for a detail-oriented Accounting Coordinator to join their team! In this Accounting Coordinator role, you will handle a variety of accounting tasks, including accounts payable processing, financial reporting, and general ledger maintenance. This Accounting Coordinator position requires excellent organizational skills, accuracy, and the ability to collaborate with a small team. Responsibilities:<ul><li>Process accounts payable transactions, including obtaining approvals, entering data, and managing check runs.</li><li>Maintain the general ledger by performing reconciliations and preparing adjusting journal entries.</li><li>Generate financial and budgeting reports to support decision-making processes.</li><li>Collaborate with the Accountant to prepare year-end documents such as inventory reports, payroll summaries, and trial balances.</li><li>Reconcile bank accounts and monitor balances to ensure accuracy.</li><li>Handle customer invoicing, including resolving discrepancies and managing electronic invoicing for government clients.</li><li>Review and process new customer credit applications and vendor credit applications.</li><li>Calculate and process monthly commission reports and sales expense reimbursements.</li><li>Maintain company insurance policies, petty cash accounts, and training books for compliance and accuracy.</li><li>Provide administrative support to staff and field representatives, resolving paperwork and technical issues as needed.</li></ul>
2026-04-14T20:43:41Z

Part-Time Receptionist

Williamson, NY
onsite
Temporary
16.00 - 19.00 USD / Hourly
We are looking for a dedicated Receptionist to join our team in Williamson, New York, on a contract basis. In this role, you will provide essential front-desk support, ensuring smooth communication and efficient handling of inquiries. This position offers an excellent opportunity to contribute to the operations of a non-profit organization. Responsibilities: • Manage a multi-line phone system, ensuring calls are answered promptly and routed to the appropriate departments. • Provide attentive and courteous assistance to visitors and callers, addressing inquiries effectively. • Operate the switchboard system to handle inbound calls across up to 10 lines. • Maintain an organized and welcoming reception area that reflects the organization’s values. • Assist with administrative tasks such as scheduling appointments and maintaining records. • Ensure timely communication between staff, clients, and external stakeholders. • Handle part-time receptionist duties with flexibility and attention to detail. • Support the team with additional clerical responsibilities as needed.
2026-03-27T19:38:46Z