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1 result for Help Desk Support Manager in Richmond, VA
- Colonial Heights, VA
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- We are looking for a skilled Technical Support Analyst to join our team on a long-term contract basis in Colonial Heights, Virginia. In this role, you will provide essential technical assistance to ensure smooth operations and resolve user issues efficiently. This position requires a proactive mindset and expertise in troubleshooting, system support, and service desk management.<br><br>Responsibilities:<br>• Respond promptly to technical support requests and service desk tickets, ensuring timely resolution.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other systems.<br>• Manage and maintain Active Directory, including user accounts and permissions.<br>• Provide guidance and support to end-users regarding hardware and software concerns.<br>• Collaborate with team members to identify and implement process improvements.<br>• Document resolutions and technical procedures for future reference.<br>• Assist in system upgrades and updates to enhance functionality.<br>• Monitor system performance and address potential issues proactively.<br>• Maintain a detail-oriented and customer-focused approach in all interactions.<br>• Ensure consistent compliance with company policies and technical standards.
- 2026-03-23T00:00:00Z