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1 result for Help Desk Support Manager in Richmond, VA
- Richmond, VA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p><strong>Overview</strong></p><p>Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a <strong>Dell Certified Technician (hardware repair/field service)</strong> credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver onsite and remote support for desktops, laptops, and peripherals</li><li>Diagnose and resolve hardware, OS, and application issues in Windows environments</li><li>Perform <strong>Dell-certified hardware diagnostics, break/fix repairs, and parts replacement</strong></li><li>Image, configure, and deploy new systems and upgrades</li><li>Manage users and access in Active Directory and support Microsoft 365</li><li>Track and resolve tickets within ServiceNow or similar systems</li><li>Escalate complex issues and collaborate with infrastructure teams</li><li>Maintain asset inventory and ensure compliance with IT standards</li></ul>
- 2026-06-15T00:00:00Z