We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
We are looking for a skilled Test Analyst to join our team in King of Prussia, Pennsylvania. In this role, you will be responsible for ensuring the effective testing of system changes, with a particular focus on Workday functionality and data retention processes. This is a long-term contract position where you will play a key role in validating purge logic and maintaining compliance with regulatory standards.<br><br>Responsibilities:<br>• Develop and implement comprehensive test plans and procedures for Workday system integrations and purge functionalities.<br>• Create detailed test scripts and generate test data tailored to Workday system requirements.<br>• Execute testing activities, document results, and track issues to ensure resolution.<br>• Validate purge logic and breadcrumb data retention processes to align with audit and compliance standards.<br>• Conduct usability testing to assess system performance, reliability, scalability, and security.<br>• Collaborate closely with configuration and compliance teams to guarantee thorough testing coverage.<br>• Monitor testing progress and provide regular updates to project leads and stakeholders.<br>• Participate in team meetings and contribute to discussions on testing strategies and improvements.<br>• Escalate testing-related issues promptly and support troubleshooting efforts.
We are looking for an experienced Technical Program Manager IV to oversee and execute complex IT programs consisting of multiple projects for our organization. In this long-term contract role, you will drive program strategies, ensure project alignment with business objectives, and deliver results that meet organizational goals. This position is based in Philadelphia, Pennsylvania, and offers an opportunity to collaborate with senior leadership while managing enterprise-wide initiatives.<br><br>Responsibilities:<br>• Develop and implement program strategies that align with business objectives and support high-level project plans.<br>• Oversee the integration of multiple projects, ensuring they meet scope, timeframes, and budget requirements.<br>• Communicate program updates, strategies, and changes effectively to IT and business leadership.<br>• Deliver all projects within the IT portfolio on time, within budget, and aligned with strategic goals.<br>• Track key project milestones and collaborate with Project Managers to recommend necessary adjustments.<br>• Partner with senior business leaders to identify and prioritize IT opportunities to achieve enterprise goals.<br>• Ensure the use of standardized project management methodologies and tools across all initiatives.<br>• Lead and mentor project teams, providing guidance to ensure successful execution.<br>• Monitor performance metrics and implement improvements to optimize program outcomes.<br>• Manage resource allocation and risk assessments to ensure program success.
