<p>Our client is seeking an IT Support Technician to provide day‑to‑day technical support across laptops, desktops, user accounts, and core productivity tools. This role focuses on resolving Tier 1/2 issues, supporting Microsoft 365, and ensuring smooth operation of conference rooms and collaboration technology.</p><p><strong>What You’ll Do</strong></p><ul><li>Troubleshoot laptop/desktop issues, performance problems, and basic hardware failures</li><li>Resolve email and Outlook-related issues</li><li>Manage user accounts, passwords, and permissions in O365 and Active Directory</li><li>Support connectivity issues including Wi‑Fi, VPN, and basic network troubleshooting</li><li>Assist with conference room technology, including AV equipment and meeting setups</li><li>Support SharePoint access and basic collaboration issues</li><li>Provide onsite support in Mount Olive, NC as needed</li></ul><p><br></p>
<p>Our client is seeking an IT Support Specialist for a 6‑month <strong><u>100% onsite engagement in Cary, NC</u></strong>.</p><p>This role supports a growing environment and requires hands‑on experience with L1/L2 support, Windows systems, and core end‑user technologies.</p><p>Provide day‑to‑day L1/L2 technical support to onsite users</p><p>Set up and configure Windows workstations in an Active Directory domain</p><p>Support Office 365 applications and user accounts</p><p>Deploy and manage mobile devices using Managed Engine</p><p>Perform device imaging and prepare systems for new hires</p><p>Troubleshoot remote access issues and general connectivity problems</p><p>Handle basic network and end‑user support</p><p>Document issues, resolutions, and updates in the ticketing system</p>
<p>Our client is looking for a hands-on Technical Support & Systems Specialist who can operate comfortably between end-user support and core infrastructure. This role blends Tier 2/3 escalations with junior-level systems administration across Windows Server, Microsoft 365, and critical enterprise services.</p><p><strong>What You’ll Do</strong></p><ul><li>Serve as the escalation point for advanced Help Desk issues (access, server, performance).</li><li>Support and maintain Windows Server environments (on‑prem and/or cloud).</li><li>Administer Active Directory: users, permissions, and Group Policy.</li><li>Monitor and troubleshoot server availability, performance, and reliability.</li><li>Support Microsoft 365 tools including Exchange Online and SharePoint.</li><li>Troubleshoot complex Outlook, authentication, and access-related issues.</li><li>Assist with patching, updates, backups, and basic disaster recovery tasks.</li><li>Support network-related issues: VPN, DNS, DHCP, and basic routing.</li><li>Assist with conference room AV and video conferencing systems.</li><li>Contribute to documentation, process improvement, and environment standards.</li><li>Provide onsite support in Mount Olive, NC for infrastructure needs.</li></ul><p><br></p>
