<p>Our client is looking for a hands-on Technical Support & Systems Specialist who can operate comfortably between end-user support and core infrastructure. This role blends Tier 2/3 escalations with junior-level systems administration across Windows Server, Microsoft 365, and critical enterprise services.</p><p><strong>What You’ll Do</strong></p><ul><li>Serve as the escalation point for advanced Help Desk issues (access, server, performance).</li><li>Support and maintain Windows Server environments (on‑prem and/or cloud).</li><li>Administer Active Directory: users, permissions, and Group Policy.</li><li>Monitor and troubleshoot server availability, performance, and reliability.</li><li>Support Microsoft 365 tools including Exchange Online and SharePoint.</li><li>Troubleshoot complex Outlook, authentication, and access-related issues.</li><li>Assist with patching, updates, backups, and basic disaster recovery tasks.</li><li>Support network-related issues: VPN, DNS, DHCP, and basic routing.</li><li>Assist with conference room AV and video conferencing systems.</li><li>Contribute to documentation, process improvement, and environment standards.</li><li>Provide onsite support in Mount Olive, NC for infrastructure needs.</li></ul><p><br></p>

<p><strong>What We’re Looking For</strong></p><ul><li>3–6+ years in IT support, system support, or Tier 2/3 roles.</li><li>Strong hands-on experience with Windows Server & Active Directory.</li><li>Experience supporting Microsoft 365 environments.</li><li>Strong troubleshooting skills across servers, desktops, and enterprise services.</li><li>Experience handling authentication, permissions, and access issues.</li><li>Ability to work independently and own issues through resolution.</li><li>Excellent communication skills with users at all levels.</li><li>Must be within commuting distance of Mount Olive, NC.</li></ul><p><strong>Nice to Have</strong></p><ul><li>Experience with Azure or hybrid cloud environments.</li><li>Exposure to virtualization platforms (VMware or Hyper‑V).</li><li>Knowledge of backup, patching, or monitoring tools.</li><li>Basic scripting/automation experience (PowerShell preferred).</li><li>Experience supporting hybrid or remote-first workforces.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>