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2 results for Records Specialist in Racine, WI
- Chicago, IL
- onsite
- Permanent / Full Time
- 45000 - 60000 USD / Yearly
- <p>We are looking for a Collections Specialist to support delinquent mortgage accounts and help borrowers find practical paths toward resolution in northwest suburbs of Chicago IL. This role focuses on early-stage delinquency management, combining outbound communication, account review, and payment collection with a strong customer service approach. The ideal candidate can balance compliance, empathy, and follow-through while working across servicing tools and internal teams to reduce delinquency and improve borrower outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Oversee a portfolio of past-due mortgage accounts and carry out collection activities in line with established service expectations and regulatory standards.</p><p>• Communicate with borrowers to review account standing, understand reasons for missed payments, and explain available options for bringing loans current.</p><p>• Accept payments, record promised payment dates, and maintain accurate notes on borrower interactions and account developments within servicing platforms.</p><p>• Arrange repayment solutions that fit approved guidelines while supporting timely resolution of delinquent balances.</p><p>• Examine transaction history, prior correspondence, and servicing records to address borrower questions and strengthen collection efforts.</p><p>• Track delinquency reports, work queues, and exception items to ensure follow-up actions are completed promptly.</p><p>• Recognize situations where borrowers may need additional relief solutions and direct eligible accounts to the Loss Mitigation team for further review.</p><p>• Partner with internal departments to resolve account discrepancies, answer servicing-related questions, and support overall borrower assistance efforts.</p><p>• Use servicing applications, dialer systems, workflow tools, and reporting resources to manage daily assignments efficiently.</p><p>• Contribute to process improvement efforts, procedural updates, testing activities, and other special assignments as needed.</p>
- 2026-09-22T00:00:00Z
- Milwaukee, WI
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Credit Specialist to support applicants through each stage of the homeownership qualification process in Milwaukee, Wisconsin. This Contract position focuses on reviewing financial information, answering program-related questions, and helping individuals complete application requirements accurately and on time. The person in this role will work closely with applicants to assess eligibility, explain next steps, and keep files progressing efficiently through the program.<br><br>Responsibilities:<br>• Guide applicants through completion of credit and loan-related application forms, ensuring required information is accurate and complete.<br>• Answer questions about program guidelines, eligibility expectations, and the overall homeownership application process.<br>• Coordinate applicant interactions through scheduled meetings and walk-in support while maintaining organized case files.<br>• Examine submitted applications and supporting records to confirm completeness and identify missing documentation.<br>• Calculate household income and verify financial details to assess alignment with program qualification standards.<br>• Review credit reports and related financial records to support informed preliminary eligibility decisions.<br>• Communicate application status updates, outstanding document needs, and next steps in a clear and timely manner.<br>• Follow up with individuals who are not approved, offering guidance and relevant resources that may help address barriers to homeownership.<br>• Maintain thorough case notes and move applicant files forward efficiently throughout the review process.
- 2026-10-16T00:00:00Z