<p>We are looking for a skilled Payroll and Benefits Specialist for a Milwaukee, WI area organization. This role requires expertise in managing payroll operations and benefits administration for a large workforce. If you thrive in a fast-paced environment and enjoy working with payroll systems, this position is an excellent opportunity to showcase your skills.</p><p><br></p><p>Responsibilities:</p><p>• Process full-cycle payroll for over 500 employees, ensuring accuracy and compliance with all relevant regulations.</p><p>• Manage employee benefits programs, including enrollment, changes, and communication of benefits options.</p><p>• Maintain payroll records and ensure proper documentation for auditing and reporting purposes.</p><p>• Collaborate with HR and finance teams to address payroll-related inquiries and resolve discrepancies.</p><p>• Utilize Paylocity software to streamline payroll operations and improve efficiency.</p><p>• Ensure compliance with federal, state, and local payroll regulations, including tax filings and deductions.</p><p>• Prepare and distribute payroll reports to leadership, offering insights into workforce compensation.</p><p>• Assist with onboarding and offboarding processes to ensure smooth transitions for employees.</p><p>• Provide guidance to employees regarding payroll and benefits-related questions.</p><p>• Continuously review and improve payroll and benefits processes to align with best practices.</p>
<p>We are seeking an experienced and detail-oriented Full-Cycle Accounts Receivable (AR) Specialist to join our client's dynamic and growing accounting team. The ideal candidate will have demonstrated expertise in managing the entire AR process, including billing, collections, account reconciliation, reporting and collections. This position plays a crucial role in ensuring timely payments, maintaining customer relationships, and supporting overall financial performance within an industry heavily reliant on project-based accounting structures.</p><p><br></p><p>This a permanent placement opportunity offering paid time off and holidays, health insurance and competitive 401k match.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and issue accurate invoices in line with contract terms and client agreements, ensuring compliance with industry and company standards.</li><li>Maintain detailed records of customer accounts and payments, ensuring up-to-date status and identifying potential issues early.</li><li>Proactively manage collections by contacting clients, researching past-due invoices, and negotiating payment plans where necessary to resolve outstanding balances.</li><li>Perform monthly reconciliations of accounts receivable ledgers against financial records to ensure accuracy and completeness.</li><li>Prepare detailed AR aging reports, cash flow forecasts, and other financial reports related to receivables for management review.</li><li>Build strong relationships with customers and internal teams to address billing or payment-related questions and ensure smooth communication on financial matters.</li><li>Ensure adherence to company policies, industry regulations, and GAAP standards in AR processing.</li><li>Identify opportunities to streamline AR processes and implement best practices to increase efficiency and accuracy.</li></ul><p><br></p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team in Des Plaines, Illinois. This is a long-term contract position within the energy and natural resources industry, offering an excellent opportunity to contribute to vital financial operations. The ideal candidate will possess strong organizational skills and a proactive approach to managing accounts payable tasks.<br><br>Responsibilities:<br>• Process invoices accurately and efficiently, ensuring proper account coding and adherence to company policies.<br>• Handle Automated Clearing House (ACH) transactions and check runs to maintain timely payments.<br>• Collaborate with team members to resolve discrepancies and address vendor inquiries.<br>• Utilize accounting software, including Deltek Costpoint, to manage financial data and ensure compliance.<br>• Maintain organized records and documentation for audits and reporting purposes.<br>• Support month-end closing activities related to accounts payable.<br>• Demonstrate effective communication skills to liaise with internal stakeholders and vendors.<br>• Act as a self-starter to identify opportunities for process improvements within the accounts payable function.
<p>Robert Half is partnering with a Brookfield manufacturing client in the recruiting for an Accounts Receivable Specialist to join their team in Brookfield, Wisconsin. This role focuses on managing the financial transactions related to customer payments, ensuring accuracy and efficiency in handling accounts. The ideal candidate will play a crucial role in maintaining strong customer relationships while supporting the finance team’s overall operations.</p><p><br></p><p>This is a permanent placement opportunity offering full benefits package, paid time off and 401k match. </p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Invoicing & Billing: Generate and process accurate and timely customer invoices for product shipments and services rendered. Ensure compliance with the company’s billing policies and procedures.</li><li>Customer Account Management: Establish and maintain customer accounts, including setting up terms of payment, credit screening coordination, and account reconciliations.</li><li>Collections: Actively follow up on past-due accounts, identifying escalation points, and working with internal stakeholders to resolve disputes while maintaining positive client relationships.</li><li>Cash Applications: Apply incoming payments (checks, ACH, wire transfers, etc.) to customer accounts, ensuring proper allocation and addressing payment discrepancies.</li><li>Reporting & Analysis: Prepare AR aging reports and key metrics for the team and management. Assess trends in collections, account statuses, and cash flow. Provide recommendations for process improvements.</li><li>Documentation & Audit Support: Maintain accurate records for AR processes. Support financial audits by preparing requested documentation and addressing inquiries related to AR.</li><li>Cross-Functional Collaboration: Partner with sales, customer service, shipping, and other teams to resolve customer inquiries efficiently. Support the month-end close process by reconciling AR balances and preparing journal entries as needed.</li></ul>
<p>We are looking for a detail-oriented Credit & Collections Specialist for an Oconomowoc, WI area organization. In this role, you will manage credit applications, oversee commercial collections, and ensure the approval process aligns with company standards. This position offers an excellent opportunity to contribute to financial operations and maintain strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Review and process credit applications with accuracy and efficiency.</p><p>• Manage commercial collections, ensuring timely follow-ups and resolution of outstanding balances.</p><p>• Approve credit limits based on company policies and financial analysis.</p><p>• Maintain detailed records of customer accounts and payment histories.</p><p>• Collaborate with internal teams to address credit-related issues and improve processes.</p><p>• Provide exceptional customer service to resolve disputes and maintain positive relationships.</p><p>• Prepare reports on credit and collections activities for management review.</p><p>• Analyze financial data to assess creditworthiness and mitigate risks.</p><p>• Ensure compliance with company policies and regulatory standards.</p>
We are looking for an experienced Accounts Receivable Specialist to join our team in Lincolnshire, Illinois. In this Contract-to-Permanent position, you will play a crucial role in managing financial transactions, ensuring accurate billing, and maintaining strong relationships with clients. This opportunity is ideal for a detail-oriented individual who thrives in a fast-paced environment and is eager to contribute to the organization's success.<br><br>Responsibilities:<br>• Generate customer invoices and oversee progress billing for equipment and service projects.<br>• Record and post payments received through cash, checks, and credit card transactions.<br>• Process credit card payments and ensure timely updates to financial records.<br>• Analyze customer purchase orders to ensure billing accuracy.<br>• Handle collections by proactively communicating with clients to arrange payments and resolve outstanding balances.<br>• Perform account reconciliations and investigate discrepancies using information from sales teams, control departments, and customers.<br>• Maintain organized accounts receivable files, both manually and electronically.<br>• Address and resolve irregularities or inquiries related to receivables.<br>• Assist with financial management tasks and contribute to overall financial analysis efforts.<br>• Uphold confidentiality standards and safeguard sensitive organizational information.
<p><strong>Position: IT Support Specialist</strong></p><p>We’re looking for a hands-on, detail-oriented IT support professional to take ownership of day-to-day tech needs across both office and production environments. This person will play a key role in keeping systems running, users supported, and external IT partners aligned.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Troubleshoot issues with desktops, laptops, printers, and general network connectivity</li><li>Handle the setup, maintenance, and inventory of IT equipment and software</li><li>Coordinate with outside IT vendors when issues need to be escalated</li><li>Oversee routine system monitoring and make sure everything from backups to access control is working as expected</li><li>Install updates, patches, and deploy software as needed</li><li>Support and train employees on IT tools and processes</li><li>Maintain security systems like surveillance cameras and access controls</li><li>Keep records organized: IT documentation, asset logs, issue tracking</li><li>Jump in on special projects as they come up</li></ul><p><br></p>
We are looking for a skilled Medical Billing Specialist to join our team on a 12-week contract in Milwaukee, Wisconsin. In this role, you will play a crucial part in ensuring accurate and timely processing of healthcare claims, contributing to the efficiency and success of our billing operations. This is an exciting opportunity to apply your expertise in a collaborative healthcare environment while making a tangible impact.<br><br>Responsibilities:<br>• Review patient accounts and billing data to ensure accuracy and completeness.<br>• Prepare and submit claims using UB04 and CMS1500 formats based on payer-specific requirements.<br>• Identify errors in billing data, correct discrepancies, and resubmit claims to facilitate timely reimbursement.<br>• Follow up on unpaid or denied claims, working with payers and internal teams to resolve issues effectively.<br>• Ensure compliance with insurance regulations and government guidelines, including Medicare and Medicaid policies.<br>• Collaborate with clinical and administrative staff to obtain necessary information for accurate billing.<br>• Utilize billing systems, such as Epic, to process claims and manage accounts receivable.<br>• Handle appeals and authorizations as part of the claims resolution process.<br>• Maintain organized records and meet deadlines in a fast-paced healthcare setting.
We are looking for an experienced Accounts Payable Specialist to join our team in Bannockburn, Illinois. This is a long-term contract position offering a hybrid work schedule, with in-office work Monday through Thursday and remote work on Fridays. The ideal candidate will bring strong attention to detail and effective time management skills to support daily operations and ongoing projects.<br><br>Responsibilities:<br>• Process and manage accounts payable transactions, ensuring accuracy and compliance with company policies.<br>• Verify payment details and banking information to maintain secure and accurate financial records.<br>• Utilize accounting software systems such as SAP and S4 to execute tasks efficiently.<br>• Collaborate with vendors to address pricing updates and ensure smooth supplier enablement processes.<br>• Generate reports and complete project-related tasks to support the accounts payable team.<br>• Coordinate with Genpact and other internal teams for vendor creation and master data governance.<br>• Assist in maintaining and updating financial data within systems like Coupa.<br>• Provide support and coverage during team transitions to ensure continuity of operations.<br>• Uphold high standards of documentation and record-keeping for audit purposes.<br>• Participate in training sessions to stay updated on system and process improvements.
We are looking for a dedicated Credit and Collections Specialist to join our team in Skokie, Illinois. In this Contract to permanent position, you will play a key role in managing credit assessments, ensuring timely payments, and overseeing accounts receivable reporting. This role requires a proactive individual with strong analytical and communication skills to support the organization’s financial health.<br><br>Responsibilities:<br>• Follow up with clients to encourage timely payments and resolve outstanding balances.<br>• Process, update, and manage information related to credit applications.<br>• Review and adjust customer credit limits, ensuring compliance with company policies.<br>• Assist with customer account clean-up and maintain accurate records.<br>• Support the Treasury team by providing insights on accounts receivable status.<br>• Address and resolve credit card chargebacks promptly, including submitting required documentation.<br>• Contribute to month-end reporting for accounts receivable and support balance sheet reconciliations.<br>• Monitor business trends and develop actionable metrics for accounts receivable.<br>• Collaborate with team members to improve collection processes and maintain strong customer relationships.
<p>Generate and distribute customer invoices in accordance with contract terms</p><p>Monitor aging reports and follow up on outstanding balances</p><p>Investigate and resolve payment discrepancies, including deductions and chargebacks</p><p>Apply payments accurately to customer accounts and reconcile daily receipts</p><p>Collaborate with internal departments (Sales, Customer Service, Logistics) to resolve disputes</p><p>Maintain customer records and update contact/payment information</p><p>Prepare AR reports, including aging summaries and collection forecasts</p><p>Support month-end close activities and audit requests</p><p>Ensure compliance with company policies and accounting standards</p><p>Salary: $55,000 - $65,000</p><p>Benefits: Medical, Dental, Vision, 401k</p>
We are looking for a detail-oriented Collections Specialist to join our team in New Berlin, Wisconsin. This role involves managing customer accounts, ensuring timely payments, and providing exceptional service to resolve outstanding balances. The ideal candidate will bring expertise in accounts receivable and collections processes, along with strong communication skills.<br><br>Responsibilities:<br>• Follow up with customers to address overdue accounts and negotiate payment arrangements.<br>• Maintain accurate records of all collection activities and account statuses.<br>• Handle inbound calls to assist customers with billing inquiries and payment concerns.<br>• Provide backup support for cash application processes to ensure smooth financial operations.<br>• Collaborate with internal teams to resolve discrepancies and improve collection outcomes.<br>• Monitor account aging reports to identify and prioritize collection efforts.<br>• Communicate professionally and effectively with customers to maintain positive relationships.<br>• Ensure compliance with company policies and relevant regulations during collection activities.
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Buffalo Grove, Illinois. In this role, you will play a key part in managing financial transactions, ensuring timely collections, and maintaining accurate records. The ideal candidate will bring strong organizational skills and a proactive approach to handling accounts receivable processes.<br><br>Responsibilities:<br>• Process accounts receivable transactions accurately and efficiently to ensure financial records are up to date.<br>• Manage commercial collections by communicating with clients and resolving outstanding payment issues.<br>• Handle cash applications, applying payments to customer accounts and reconciling discrepancies.<br>• Monitor and follow up on overdue accounts to ensure timely cash collections.<br>• Prepare and issue billing statements, ensuring accuracy and compliance with company policies.<br>• Collaborate with internal teams to resolve invoicing or payment-related inquiries.<br>• Utilize SAP software to manage financial data and streamline accounts receivable processes.<br>• Generate reports on accounts receivable activities to support financial planning and decision-making.<br>• Maintain thorough documentation of all transactions and customer interactions to ensure audit readiness.
We are looking for a dedicated Office Manager to oversee daily administrative operations and support key financial functions within our organization. This role is based in Pewaukee, Wisconsin, and offers an opportunity to contribute to the efficiency and effectiveness of office processes.<br><br>Responsibilities:<br>• Manage accounts payable and accounts receivable processes, ensuring accuracy and timely processing.<br>• Oversee payroll operations, including data entry and compliance with regulations.<br>• Coordinate administrative office tasks, such as scheduling, correspondence, and inventory management.<br>• Maintain organized records of financial transactions and office documentation.<br>• Serve as a point of contact for staff and external stakeholders, addressing inquiries and resolving issues.<br>• Support the implementation and monitoring of office policies and procedures.<br>• Assist in budget preparation and financial reporting as needed.<br>• Ensure compliance with company standards and regulatory requirements.<br>• Facilitate communication across departments to enhance collaboration and productivity.
<p>We are looking for an organized and detail-oriented Accounts Payable Clerk to join our team in Libertyville, Illinois. In this role, you will handle essential accounting tasks such as processing invoices, managing payments, and ensuring accurate financial records. This position is ideal for someone who thrives in a fast-paced environment and has a strong grasp of accounts payable operations.</p><p><br></p><p>Responsibilities:</p><p>• Review and verify invoices for accuracy and compliance with company policies.</p><p>• Assign appropriate codes to invoices to ensure proper tracking and categorization.</p><p>• Process payment runs, including check issuance and electronic transfers.</p><p>• Maintain accurate records of accounts payable transactions and ensure timely updates.</p><p>• Collaborate with vendors to resolve discrepancies and address payment inquiries.</p><p>• Ensure all accounts payable documentation is filed and organized for audit purposes.</p><p>• Reconcile accounts payable statements and investigate variances.</p><p>• Support month-end closing activities by preparing accurate financial reports.</p><p>• Monitor and enforce adherence to payment schedules and deadlines.</p><p><br></p><p>Salary: $55,000-$65,000</p><p>Benefits: Health, Dental, Vision, 401k</p>
We are looking for a skilled Payroll & Accounting Clerk to join our team on a Contract to permanent basis in Milwaukee, Wisconsin. In this role, you will manage essential financial functions, ensuring accuracy and compliance in payroll, accounts payable, and accounts receivable processes. This position offers the opportunity to contribute to a dynamic organization while working part-time, with a schedule of 25-30 hours per week.<br><br>Responsibilities:<br>• Process payroll from start to finish, ensuring compliance with wage laws and accurate benefit deductions.<br>• Maintain employee records related to payroll and benefits, ensuring confidentiality and accuracy.<br>• Handle accounts payable tasks, including invoice processing, vendor communication, and reconciliation of ledgers.<br>• Manage accounts receivable by tracking payments, posting transactions, and preparing financial reports.<br>• Reconcile bank statements to ensure accurate financial reporting and resolve discrepancies.<br>• Collaborate with team members to address financial queries and provide support as needed.<br>• Prepare and file necessary tax documents such as W9s and 1099s.<br>• Assist in maintaining compliance with accounting standards and company policies.<br>• Utilize Google Suite to organize and manage financial data and documentation.<br>• Support other bookkeeping tasks to ensure smooth financial operations.
We are looking for a dedicated Administrative Assistant to provide essential support to the Property Manager, ensuring smooth operations across a portfolio of commercial properties. This long-term contract position is based in Wauwatosa, Wisconsin, and requires a strong focus on tenant communication, vendor coordination, and administrative tasks. The ideal candidate will excel in organization, customer service, and attention to detail.<br><br>Responsibilities:<br>• Act as the primary administrative support for the Property Manager, assisting with day-to-day operations of the property portfolio.<br>• Respond promptly and professionally to tenant inquiries, ensuring a high level of customer service.<br>• Maintain and update tenant records, Certificates of Insurance (COIs), and building distribution lists.<br>• Assist in the creation and distribution of tenant notices regarding property updates, maintenance schedules, or operational changes.<br>• Coordinate vendor services, including scheduling for janitorial work, signage installations, and other maintenance tasks.<br>• Track and manage internal records such as project updates, meter readings, and monthly spreadsheets for maintenance and accounting teams.<br>• Support accounts receivable tasks and contribute to the preparation of monthly reporting packages.<br>• Participate in accounts payable processes, such as invoice coding and coordinating bill-to changes.<br>• Ensure vacant suites are clean, accessible, and properly staged for showings.<br>• Provide secondary support for card access systems, assisting with troubleshooting and access modifications as needed.
<p>We are looking for a detail-oriented Mortgage Support specialist to join our team in Lake Forest, Illinois. In this Contract-to-Permanent position, you will play a key role in assisting loan officers and processors, ensuring smooth and efficient mortgage operations and accounting functions. This is an excellent opportunity to contribute to a dynamic environment while growing your expertise in mortgage lending and accounting support.</p><p><br></p><p>Responsibilities:</p><p>• Assist loan officers and processors with preparing files, entering data, and gathering necessary documentation.</p><p>• Maintain accurate and compliant client files and loan documentation in alignment with company and regulatory standards.</p><p>• Coordinate and track third-party services such as credit reports, appraisals, and title work.</p><p>• Communicate with clients, underwriters, and vendors to clarify or collect required documentation.</p><p>• Monitor and manage loan pipelines, ensuring timely follow-ups for pending items to support on-time closings.</p><p>• Process vendor invoices, prepare payment batches, and ensure accurate coding in accounting software.</p><p>• Perform bank and credit card reconciliations and handle employee expense reports and reimbursements.</p><p>• Generate reports for month-end close and assist with financial analysis as needed.</p><p>• Organize and maintain both digital and physical records for compliance and audit purposes.</p><p>• Support administrative tasks, including document filing, scanning, and records management, as well as ad hoc projects.</p>
<p>We are looking for an experienced Inventory Manager for a Pewaukee, WI area organization. In this role, you will oversee inventory operations, ensure accurate tracking of assets, and optimize purchasing strategies to meet organizational goals. This position offers a dynamic environment where attention to detail and strong organizational skills are essential.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and execute annual physical inventory processes to ensure accuracy and compliance.</p><p>• Develop and implement purchasing plans that align with operational and financial objectives.</p><p>• Monitor and manage inventory levels to prevent shortages or overstock situations.</p><p>• Maintain detailed records of asset inventory and ensure proper documentation.</p><p>• Collaborate with cross-functional teams to forecast inventory needs and plan accordingly.</p><p>• Identify opportunities to streamline inventory processes and improve efficiency.</p><p>• Ensure inventory practices align with company policies and industry standards.</p><p>• Analyze inventory data and generate reports to support decision-making.</p><p>• Train and guide team members on best practices for inventory management.</p><p>• Address and resolve any inventory-related discrepancies or issues promptly.</p>
We are looking for a detail-oriented Talent Acquisition Coordinator to oversee and enhance recruitment efforts for both specialized and production-focused roles. This is a long-term contract position based in Hartford, Wisconsin, offering an excellent opportunity to contribute to a collaborative and dynamic work environment. The role involves managing the entire hiring process while ensuring a seamless experience for candidates and internal stakeholders.<br><br>Responsibilities:<br>• Manage the end-to-end recruitment process for various positions, including engineering roles and production-related jobs.<br>• Create and post job advertisements on platforms such as Indeed and other relevant job boards.<br>• Review applications, evaluate candidate experience, and maintain organized tracking of applicant data using spreadsheets.<br>• Coordinate communication with candidates, including scheduling interviews and providing timely updates on application outcomes.<br>• Support the hiring process for approximately 6–7 engineering openings, as well as other roles as they arise.<br>• Ensure all recruiting activities are accurately documented and reported for compliance and efficiency.<br>• Conduct interviews to assess candidates’ suitability and alignment with job requirements.<br>• Collaborate with hiring managers to understand staffing needs and provide strategic recruitment solutions.<br>• Source candidates with relevant experience using various methods, including networking and online platforms.
We are looking for a skilled Desktop Technician 3 to join our team on a long-term contract basis. This position is based in Menomonee Falls, Wisconsin, and involves providing comprehensive support for end-user devices, peripherals, and network infrastructure. The ideal candidate will excel in diagnosing and resolving technical issues while contributing to special projects and maintaining workplace safety.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues across a variety of devices, including PCs, laptops, tablets, Android devices, printers, and scanners.<br>• Deliver first-level support for end-user devices and peripherals to ensure seamless operations.<br>• Perform routine device replacements in accordance with warranty schedules and company standards.<br>• Deploy and implement new technologies and devices to enhance user productivity and shop floor efficiency.<br>• Accurately document work processes and maintain detailed records of tasks performed.<br>• Utilize company software to track and manage technical support activities.<br>• Serve as a technical resource, contributing to project planning and execution while maintaining daily responsibilities.<br>• Communicate effectively with end-users regarding changes, upgrades, or planned outages.<br>• Adhere to company policies and regulations, including strict compliance with information security guidelines.<br>• Maintain a strong focus on workplace safety and attention to detail in all tasks.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent position, you will play a pivotal role in ensuring our customers receive exceptional value and support, fostering long-term success for our organization. The ideal candidate will thrive in a fast-paced environment and consistently deliver outstanding experiences tailored to customer needs.<br><br>Responsibilities:<br>• Serve as a proactive and empowered advocate for customer success, addressing concerns and delivering personalized solutions.<br>• Handle a high volume of customer interactions, meeting a daily target of 85 calls while maintaining quality service.<br>• Troubleshoot technical issues and utilize self-service tools to effectively resolve customer challenges.<br>• Analyze customer inquiries independently and provide timely, accurate resolutions.<br>• Demonstrate in-depth knowledge of the company's products and services to enhance customer experiences.<br>• Collaborate across departments to achieve one-call resolutions, ensuring seamless support and satisfaction.<br>• Adapt to dynamic situations and prioritize customer needs with a sense of urgency.<br>• Maintain accurate records and data entry to support operational efficiency.<br>• Utilize tools such as Microsoft Teams, Word, Outlook, and Excel to streamline communication and reporting.
We are looking for a dedicated Customer Service Representative to join our team in Rosemont, Illinois. In this Contract-to-permanent role, you will play a crucial part in ensuring a seamless customer experience by managing inquiries and processing orders with accuracy and efficiency. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries and direct requests to the appropriate teams.<br>• Accurately enter and process customer orders while verifying product details and pricing.<br>• Track and monitor the progress of orders, providing regular updates to customers.<br>• Collaborate with internal teams to address and resolve any issues related to order fulfillment.<br>• Investigate and resolve discrepancies in orders, ensuring customer satisfaction.<br>• Communicate with customers to provide timely resolutions for concerns or issues.<br>• Document recurring problems and share insights for process improvements.<br>• Maintain accurate records of customer interactions and transactions.<br>• Deliver outstanding service throughout the entire order lifecycle, from initiation to resolution.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent role, you will play a key part in ensuring customer satisfaction and long-term success by providing exceptional support and personalized service. If you thrive in a fast-paced environment and have a passion for delivering elite experiences, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as an empowered advocate for customers, ensuring their needs are addressed promptly and effectively.<br>• Handle a high volume of daily calls, meeting a target of 85 calls per day.<br>• Personalize customer interactions to minimize effort and enhance the overall experience.<br>• Analyze customer concerns independently and provide timely, effective solutions.<br>• Troubleshoot technical issues using available self-help tools and resources.<br>• Maintain a strong understanding of Milwaukee products and services to better assist customers.<br>• Collaborate with cross-functional teams to resolve inquiries efficiently and achieve one-call resolutions.<br>• Utilize data entry skills to document customer interactions accurately and efficiently.<br>• Leverage Microsoft Teams, Word, Outlook, and Excel for communication and reporting purposes.
<p>We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this position, you will play a critical role in ensuring our customers receive exceptional value and support, fostering long-term success for both the organization and our clients. The ideal candidate will bring a proactive approach to customer service, consistently delivering outstanding experiences and solutions.</p><p>(Hybrid 2 to 3 days)</p><p>Responsibilities:</p><p>• Serve as a dedicated customer success representative, addressing the needs of individual customers and end-user channels.</p><p>• Handle a high volume of customer interactions, aiming to complete 85 calls per day while maintaining quality service.</p><p>• Advocate for customers by ensuring their experiences are personalized and effortless.</p><p>• Analyze customer concerns independently and provide timely, effective solutions.</p><p>• Resolve technical issues using troubleshooting skills and available self-help tools.</p><p>• Maintain a deep understanding of the company's products and services to better assist customers.</p><p>• Collaborate across departments to resolve inquiries efficiently, aiming for one-call resolution.</p><p>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel to manage customer interactions and data.</p><p>• Continuously strive to meet call center metrics and deliver success stories for customers.</p>
