We are looking for a Patient Access Specialist to support front-end registration and patient service operations in Racine, Wisconsin. This Long-term Contract position focuses on creating a welcoming experience for patients while ensuring accurate intake, scheduling, and insurance-related documentation. The ideal candidate is organized, service-driven, and comfortable handling a high volume of calls, clerical tasks, and detailed record updates in a healthcare setting.<br><br>Responsibilities:<br>• Welcome patients professionally, gather required demographic and coverage details, and complete registration records with a high level of accuracy.<br>• Coordinate appointment scheduling and rescheduling activities while helping patients understand next steps, required documents, and visit preparation instructions.<br>• Manage inbound and outbound calls to address questions related to appointments, billing matters, insurance verification, deductibles, copays, and medical coverage.<br>• Maintain clear and timely documentation in computer systems, ensuring patient information, forms, labels, and related records are properly entered and organized.<br>• Support reception and general administrative operations by handling paperwork, typing, scanning, and other clerical duties that keep daily workflows running smoothly.<br>• Explain office procedures and financial policies to patients, and assist with routine payment-related inquiries or ad hoc financial tasks as needed.<br>• Work closely with internal teams to confirm protocol-related requirements, communicate updates, and help optimize patient access processes and service quality.<br>• Follow established guidelines for confidentiality, documentation standards, and department procedures while delivering consistent customer service in a fast-paced environment.
We are looking for a detail-oriented payroll specialist with strong Workday experience to support payroll operations for an organization in the energy and natural resources sector based in Milwaukee, Wisconsin. This Long-term Contract opportunity is ideal for someone who can balance accurate transaction processing, regulatory compliance, and responsive employee support in a fast-paced environment. The role will contribute to payroll administration, reporting, and audit readiness while helping maintain reliable payroll processes across a range of pay-related programs.<br><br>Responsibilities:<br>• Administer payroll activities in Workday, ensuring employee pay is processed accurately and in accordance with established schedules and policies.<br>• Review payroll data for completeness and correctness, investigate discrepancies, and resolve issues related to earnings, deductions, benefits, and union-related items.<br>• Prepare and validate payroll reports, month-end summaries, and supporting documentation for accounting and finance teams.<br>• Support compliance efforts by maintaining audit-ready records and helping ensure adherence to internal controls, statutory requirements, and Sarbanes-Oxley expectations.<br>• Coordinate payroll-related accounting entries and reconcile payroll information with general ledger and financial reporting requirements.<br>• Respond to employee and stakeholder questions regarding payroll calculations, insurance deductions, pension plans, salary structures, and other pay components.<br>• Monitor time and attendance inputs, including data received from timekeeping systems, to promote accurate payroll outcomes.<br>• Assist with quality checks, auditing activities, and ongoing process improvements to strengthen payroll accuracy and operational efficiency.
<p>We are looking for a Payroll Specialist to provide dependable payroll support for a manufacturing organization in Waukesha, Wisconsin. This long-term contract opportunity is well suited for someone who can manage detailed payroll tasks, maintain accurate records, and respond effectively to employee and HR questions. The position plays an important role in keeping payroll operations organized, compliant, and on schedule.</p><p><br></p><p>Responsibilities:</p><p>• Enter and update payroll-related changes such as tax withholding elections, payment corrections, banking updates, and employee-authorized deductions with a high level of accuracy.</p><p>• Maintain payroll logs, tracking tools, and related records to support timely handling of reimbursements, referral payments, severance activity, and other payroll items.</p><p>• Administer wage garnishment activity by reviewing orders, applying deductions correctly, and ensuring required actions are completed on time.</p><p>• Audit timekeeping information for completeness and accuracy before transferring approved hours into the payroll system for processing.</p><p>• Organize and maintain payroll and HR documentation, including onboarding records, separation paperwork, and other confidential employee files.</p><p>• Act as a knowledgeable resource for employees and HR partners by answering questions related to payroll processes, systems, and supporting documentation.</p><p>• Partner with payroll team members to keep process guides and training materials accurate, updated, and easy to access.</p><p>• Follow established payroll procedures and identify areas where documentation or workflows should be clarified or improved.</p>
<p>We are looking for a detail-oriented Purchase & Sales Specialist to support purchasing and billing operations in New Berlin, WI. This Long-term Contract position is ideal for someone who is organized, accurate, and comfortable handling a high volume of transactional and administrative work in a busy office setting. The person in this role will help maintain clean purchasing records, coordinate with vendors and internal teams, and assist with billing-related tasks to keep daily operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Enter invoice and packing slip information into company records with a high level of accuracy and consistency.</p><p>• Review purchase order details, pricing, and supplier data to confirm information is complete and correct before processing.</p><p>• Support billing activities by assisting with customer invoicing and related administrative work.</p><p>• Maintain orderly documentation for purchasing transactions and ensure records are easy to retrieve and audit.</p><p>• Work with vendors and internal departments to investigate and resolve missing details, discrepancies, or documentation issues.</p><p>• Help monitor order status and follow up on deliveries to support timely fulfillment and accurate recordkeeping.</p><p>• Provide day-to-day administrative assistance to the billing team as priorities shift.</p><p>• Complete additional clerical or operational tasks as needed to support department goals.</p>
We are looking for a highly organized and detail-oriented Payroll Specialist to join our team in Northbrook, Illinois. In this role, you will oversee payroll processing to ensure accuracy, compliance, and confidentiality while supporting employee inquiries related to compensation. This is a long-term contract position that offers an opportunity to contribute to smooth payroll operations and compliance with all relevant regulations.<br><br>Responsibilities:<br>• Verify employee timesheets to ensure accurate documentation of hours worked.<br>• Enter payroll data into spreadsheets and databases with precision and attention to detail.<br>• Manage direct deposit requests, update banking information, and ensure timely payment processing.<br>• Process paper checks and ensure proper documentation and signatures are completed before distribution.<br>• Adjust payroll for bonuses, raises, commissions, and other compensation changes with accurate calculations.<br>• Handle wage garnishments, ensuring deductions comply with legal requirements.<br>• Maintain payroll records, including tax withholdings, employee benefits, and garnishments, ensuring compliance.<br>• Generate and deliver payroll reports for management and internal departments, supporting audits and accounting functions.<br>• Address employee inquiries regarding payroll discrepancies, deductions, and related matters with professionalism.<br>• Uphold confidentiality and compliance standards when managing sensitive payroll information.
<p>We are looking for an experienced Accounts Payable Specialist for a Brookfield, Wisconsin area organization. In this role, you will handle various aspects of the accounts payable process, ensuring accurate and timely processing of invoices and payments. The ideal candidate is detail-oriented, highly organized, and capable of maintaining compliance with financial regulations.</p><p><br></p><p>Responsibilities:</p><p>• Process invoices accurately and efficiently, ensuring proper coding and compliance with company policies.</p><p>• Conduct regular check runs to ensure timely payments to vendors and suppliers.</p><p>• Review and verify invoice details, including amounts and account codes, for accuracy.</p><p>• Collaborate with internal departments to resolve invoice discrepancies and payment issues.</p><p>• Maintain organized and up-to-date records of all accounts payable transactions.</p><p>• Prepare and analyze accounts payable reports for management review.</p><p>• Assist in month-end closing activities by reconciling accounts payable balances.</p><p>• Ensure adherence to financial regulations and company procedures.</p><p>• Support audit processes by providing necessary documentation and explanations.</p>
<p>We are looking for a motivated accounts receivable specialist to support a consulting organization in Illinois. This position is ideal for someone who brings strong billing knowledge, careful attention to detail, and the ability to manage multiple priorities with minimal supervision. The successful candidate will help maintain accurate receivables activity, support reporting needs, and contribute to efficient financial operations across multiple facilities.</p><p><br></p><p>Ideal industries from - </p><p>Healthcare</p><p>Medical practice </p><p>Nursing care </p><p><br></p><p>Responsibilities:</p><p>• Oversee recurring monthly invoicing activities and complete additional billing tasks when account needs arise before the receivables close process.</p><p>• Handle claims and billing transactions across a range of payer categories, including government programs, managed care plans, and private coverage.</p><p>• Contribute to month-end close activities by preparing supporting information and assisting with financial reporting requirements.</p><p>• Maintain organized documentation, records, and administrative files to support day-to-day accounts receivable operations.</p><p>• Prepare and review monthly pending reports to help track unresolved items and outstanding account activity.</p><p>• Update and monitor facility-level tracking tools to ensure billing status, follow-up actions, and account details remain accurate.</p><p>• Analyze aged receivables, identify issues affecting outstanding balances, and make appropriate corrections or recommendations.</p><p>• Investigate account discrepancies, payment questions, and unresolved balances to support timely resolution and cash collection efforts.</p><p><br></p><p>Benefits include 401K, vacation, holiday pay, insurance and more </p>
<p>We are seeking a Bilingual (English and Spanish) HR Benefits Specialist to support the administration of employee benefits programs and provide excellent service to employees regarding benefits-related questions and processes. This role requires strong communication skills, attention to detail, and the ability to manage confidential information in a professional manner. The ideal candidate will be organized, customer-focused, and comfortable working in a fast-paced HR environment. Based on general knowledge.</p><p>Key Responsibilities:</p><ul><li>Administer employee benefits programs, including medical, dental, vision, life insurance, and retirement plans. Based on general knowledge.</li><li>Assist employees with benefits enrollment, changes, and questions, providing bilingual support as needed. Based on general knowledge.</li><li>Maintain accurate employee benefits records and related documentation. Based on general knowledge.</li><li>Coordinate with insurance carriers and vendors regarding claims, eligibility, and billing issues. Based on general knowledge.</li><li>Support open enrollment processes, including employee communications and education. Based on general knowledge.</li><li>Ensure compliance with company policies and applicable laws and regulations. Based on general knowledge.</li><li>Process leave of absence paperwork, including FMLA and disability claims, when applicable. Based on general knowledge.</li><li>Assist with benefits reporting, audits, and special projects. Based on general knowledge.</li><li>Educate employees on available benefits and company-sponsored programs. Based on general knowledge.</li></ul><p>Preferred Skills:</p><ul><li>Strong problem-solving and analytical abilities. Based on general knowledge.</li><li>Ability to manage multiple tasks and deadlines effectively. Based on general knowledge.</li><li>Excellent interpersonal skills and professionalism. Based on general knowledge.</li><li>Team-oriented mindset with the ability to work independently. Based on general knowledge.</li></ul><p><br></p>
<p>Robert Half is partnering with a downtown Milwaukee client in the recruiting for a Bookkeeper to join our team and provide hands-on support to the Controller. In this role, you will be responsible for a range of transactional accounting tasks and general ledger (GL) work. Experience in the real estate or construction industry is highly desirable, though not required.</p><p><br></p><p>This is permanent placement opportunity offering full health insurance benefits package, 3+ weeks vacation, 401k matching and paid parking.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process day-to-day accounting transactions including accounts payable, accounts receivable, and bank reconciliations.</li><li>Assist with posting journal entries and maintaining the general ledger.</li><li>Support month-end and year-end close procedures.</li><li>Reconcile accounts and resolve discrepancies in a timely, accurate manner.</li><li>Prepare and review financial statements and management reports under the direction of the Controller.</li><li>Help with invoicing, expense tracking, and credit card reconciliations.</li><li>Maintain organized accounting records and documentation in compliance with company policies and industry standards.</li><li>Coordinate with the Controller for ad-hoc projects and reporting as required.</li><li>Leverage prior real estate or construction accounting experience in handling multiple entities, project costing, or job tracking, if applicable.</li></ul>
We are looking for an Accounts Payable Clerk to join a communications organization in Niles, Illinois on a contract basis with the potential for a permanent position. This position is ideal for someone who thrives in a fast-paced accounting environment and takes pride in accurate invoice handling, payment processing, and record maintenance. The role will support day-to-day accounts payable operations while partnering with internal teams to keep financial information complete, timely, and compliant.<br><br>Responsibilities:<br>• Review incoming invoices and related records, confirm required backup is included, and verify approvals and general ledger coding before processing.<br>• Enter vendor invoices, journal activity, and refund transactions into the accounts payable system with a high level of accuracy and attention to deadlines.<br>• Investigate and correct daily balancing issues by identifying discrepancies and working through exceptions promptly.<br>• Prepare and process payments through checks and wire transfers while maintaining complete supporting documentation for each transaction.<br>• Compare processed entries against system-generated reports and account balances to ensure transactions are recorded correctly.<br>• Organize payable files and documentation so records are easily accessible for audit support, reporting needs, and ongoing reference.<br>• Coordinate with internal departments to obtain missing information, clarify invoice questions, and resolve payment-related issues.<br>• Provide general administrative support to the accounting team and assist with month-end or year-end close activities as needed.<br>• Follow established accounting policies and standard operating procedures to promote accuracy, consistency, and compliance across payable functions.
We are looking for an Accounting Manager to lead core accounting operations and support accurate, timely financial reporting for our Wisconsin location. This role is ideal for a hands-on, detail-oriented accounting specialist who can oversee month-end activities, maintain general ledger integrity, and provide meaningful financial insight to leadership. The successful candidate will bring strong analytical ability, sound knowledge of accounting standards, and the confidence to work across departments in a fast-paced manufacturing setting.<br><br>Responsibilities:<br>• Lead the monthly close process by preparing and reviewing journal entries, posting adjustments, and ensuring the general ledger is complete and accurate.<br>• Examine financial activity across accounts, interpret trends in assets, liabilities, and equity, and help summarize the organization’s current and expected financial position.<br>• Produce month-end reporting packages for leadership, including balance sheet support, profit and loss review, and other financial analyses needed for decision-making.<br>• Reconcile bank accounts and other key balance sheet accounts, research variances, and resolve discrepancies in a timely manner.<br>• Oversee account structure maintenance by establishing new accounts as needed and confirming transactions are recorded to the appropriate ledger categories.<br>• Monitor fixed asset records, including construction in progress, and maintain depreciation schedules to support accurate monthly expense recognition.<br>• Review supporting journals and payment activity for errors, completeness, and proper coding, including invoices, checks, electronic payments, and wire transactions.<br>• Support year-end accounting activities by closing accounts, preparing audit schedules, and assisting with tax return support and external financial statement audits.<br>• Perform analysis related to unbilled revenue, billing summaries, and other recurring monthly accounting items to improve reporting accuracy and completeness.
We are looking for a skilled Tax Accountant to join a growing construction-focused organization in Illinois. This Long-term Contract position is ideal for an accounting specialist who can manage tax compliance, support month-end activities, and help maintain accurate financial records in a fast-paced environment. The role begins fully onsite and may offer a hybrid schedule after the initial onboarding period, based on business needs. This opportunity offers meaningful exposure to core accounting operations with room to expand responsibilities over time.<br><br>Responsibilities:<br>• Manage sales and use tax compliance from preparation through submission across multiple jurisdictions and legal entities.<br>• Complete recurring tax filings on a monthly, quarterly, and annual basis while ensuring timely and accurate reporting.<br>• Reconcile tax-related accounts, identify variances, and resolve discrepancies through research and analysis.<br>• Maintain fixed asset records by tracking acquisitions, disposals, and related accounting treatment.<br>• Evaluate spending transactions to determine whether they should be capitalized or recorded as operating expenses in line with company policy.<br>• Post and allocate cash receipts to the appropriate customer records or general ledger accounts.<br>• Support the integrity of the general ledger by maintaining financial records, preparing journal entries, and analyzing account activity.<br>• Perform monthly balance sheet and bank reconciliations and contribute to an efficient month-end close cycle.<br>• Review overhead and other expense accounts to improve classification accuracy and ensure proper financial reporting.<br>• Assist in determining the correct accounting treatment for new transactions and prepare supporting entries as needed.
We are looking for an experienced Accounting Manager/Supervisor to oversee financial operations and provide dependable insight into business performance in Milwaukee, Wisconsin. This role will lead reporting, budgeting, project financial analysis, and compliance activities while supporting accurate month-end and year-end close processes. The ideal candidate brings strong accounting judgment, a proactive approach to cross-functional collaboration, and the ability to maintain effective relationships with banking, audit, insurance, and regulatory partners.<br><br>Responsibilities:<br>• Develop recurring financial reports that highlight operating results, spending trends, and projected business performance across revenue and expense categories.<br>• Produce both short-range and long-range financial statements and planning materials to support leadership decision-making.<br>• Review project-level financial results each month, identify variances, and communicate findings to stakeholders in a clear and actionable manner.<br>• Build budgets, evaluate supporting assumptions, and prepare summary analyses for leadership review and approval.<br>• Examine costs, revenue streams, contractual obligations, and future commitments to help forecast financial outcomes and advise business leaders and partners.<br>• Support monthly and annual close activities, including preparation of reconciliations, schedules, and required internal reporting.<br>• Prepare documentation and financial reports needed for regulatory submissions, tax filings, and external compliance requirements.<br>• Monitor organization-wide cash flow, maintain financial records for related entities, and coordinate with banks, auditors, insurance brokers, and clients as needed.<br>• Partner with project managers to ensure contracts, amendments, billing details, and project plans are accurately reflected in the accounting system and invoicing remains compliant.<br>• Evaluate accounting and payroll tools for effectiveness, assist with upgrades or system-related changes, and provide backup support across core accounting and payroll functions.
<p>We are looking for an experienced Payroll & Benefits Manager to oversee end-to-end payroll and benefit operations for a high-volume workforce in Illinois. This contract to hire position requires a hands-on, detail-oriented individual who can manage complex weekly and bi-weekly payroll activities, support employee benefits administration, and serve a manufacturing organization with accuracy and responsiveness. The ideal candidate brings strong knowledge of large-scale payroll processing and is comfortable working with UKG Pro in a fast-paced environment. MUST be bilingual in Spanish and English.</p><p><br></p><p>Responsibilities:</p><p>• Direct the complete payroll cycle for a large employee population, ensuring timely and accurate processing across each pay period.</p><p>• Administer payroll activities spanning multiple states while maintaining compliance with applicable wage, tax, and reporting requirements.</p><p>• Handle daily payroll operations, including review of earnings, deductions, adjustments, and resolution of payroll discrepancies.</p><p>• Partner with internal teams to provide support related to employee benefits, deductions, and payroll-related inquiries.</p><p>• Assist HR in conducting the annual 401(k) audit and Form 5500 preparation. </p><p>• Use UKG Pro and related payroll tools to maintain records, validate data, and improve efficiency in payroll administration.</p><p>• Monitor payroll controls and documentation to support audit readiness, reporting accuracy, and policy adherence.</p><p>• Collaborate with HR and management in a manufacturing setting to address workforce changes that affect payroll processing.</p><p>• Communicate clearly with Spanish-speaking and English-speaking employees regarding payroll questions, policies, and issue resolution.</p>
<p><em>The salary range for this position is $55,000 - $70,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><em>Is your current job giving “all-work-no-play” when it should be giving “work-life balance + above market pay rates”? </em></p><p><br></p><p><strong><u>Job Description </u></strong></p><p>The Head of Accounting will play a critical role in overseeing the financial operations related to our condo property management activities. This includes maintaining accurate financial records, preparing financial reports, assisting with budgeting and forecasting, and ensuring compliance with all relevant regulations. The ideal candidate will have a strong background in accounting, exceptional organizational skills, and a proactive approach to problem-solving.</p><ul><li>Oversee daily accounting operations related to property management, including accounts payable, accounts receivable, and general ledger maintenance for company-owned properties.</li><li>Prepare and review monthly, quarterly, and annual financial statements and reports.</li><li>Assist in the development and implementation of financial policies and procedures to ensure efficiency and compliance.</li><li>Manage the annual budget preparation process and provide ongoing support for budget monitoring and forecasting.</li><li>Conduct regular reconciliations of bank accounts, tenant ledgers, and other key financial accounts.</li><li>Collaborate with property managers to ensure accurate and timely rent collections, lease accounting, and expense reporting.</li><li>Monitor cash flow and manage liquidity.</li><li>Assist with internal and external audits, providing necessary documentation and responding to audit inquiries.</li><li>Maintain up-to-date knowledge of relevant accounting standards, regulations, and best practices.</li></ul><p> </p>
<p>We are looking for an experienced Marketing Sales Manager. This position is suited for a commercially minded leader who can connect marketing systems, outbound sales activity, and performance reporting to create a stronger pipeline of promising opportunities. The role combines hands-on execution with strategic oversight, using CRM and prospecting platforms to improve lead generation, sales alignment, and visibility into results.</p><p><br></p><p>Responsibilities:</p><p>• Design and lead targeted outreach initiatives using Salesforce and ZoomInfo to generate interest and expand the prospect base.</p><p>• Create segmented account lists by evaluating industry fit, buyer profile, and engagement data to focus efforts on the most promising opportunities.</p><p>• Oversee lead routing, tracking, and campaign data within Salesforce so activity is documented accurately and reported consistently.</p><p>• Partner with the sales team to refine messaging, share campaign insights, and improve the quality of leads entering the pipeline.</p><p>• Review conversion metrics and campaign outcomes regularly, then recommend adjustments that strengthen response rates and opportunity creation.</p><p>• Maintain clean and current prospect and customer records across core platforms to support reliable outreach and reporting.</p><p>• Conduct outbound calls to prospective customers, confirm buying interest, and arrange meetings or demonstrations for sales representatives.</p><p>• Develop account-based marketing materials such as presentations and one-page collateral tailored to different customer segments and partner audiences.</p><p>• Build dashboards and reporting views for leadership that highlight pipeline source, marketing influence on revenue, and performance by market segment.</p><p>• Improve digital lead capture by enhancing landing pages, website forms, and search visibility for relevant business-to-business solutions.</p>
We are looking for a detail-oriented Accounts Receivable specialist to support the accounting team in Illinois. This Long-term Contract position focuses on maintaining accurate receivables records, following up on outstanding balances, and ensuring timely payment activity is documented correctly. The ideal candidate is comfortable working with Oracle and Excel, communicates effectively with customers, and can manage a high volume of account activity with accuracy and professionalism.<br><br>Responsibilities:<br>• Maintain and update accounts receivable records in Oracle to ensure account details remain accurate and current.<br>• Contact customers regarding outstanding balances, request payment, and help coordinate appropriate payment arrangements.<br>• Apply incoming payments accurately and document all transaction activity in the accounting system.<br>• Initiate account suspension actions for non-payment within required timelines and record detailed account notes.<br>• Manage chargeback disputes from start to finish for credit card and ACH transactions, including research and resolution.<br>• Oversee collection efforts for monthly dues, entry fees, and other account charges to support timely recovery of outstanding balances.<br>• Communicate proactively with customers about delinquent accounts and provide clear follow-up on next steps.<br>• Update account profiles when contact details or payment information changes are received.<br>• Handle a large volume of transactions and account activity while meeting accuracy and turnaround expectations.
We are looking for an experienced Accountant to join a team in Illinois in a contract capacity with the potential to become permanent. This role is ideal for a finance specialist who can manage core accounting activities from journal entries through financial statement support while bringing strong balance sheet reconciliation expertise. The position also requires experience with accounts receivable processes and grant accounting, including improving how grants are established and tracked. This hybrid opportunity includes on-site work three days per week and remote work two days per week.<br><br>Responsibilities:<br>• Prepare and post journal entries accurately and support the month-end close process through the production of reliable financial statement data.<br>• Perform detailed balance sheet reconciliations, investigate variances, and resolve outstanding items in a timely manner.<br>• Manage general ledger accounting activities to maintain accurate financial records and support reporting requirements.<br>• Oversee accounts receivable and revenue cycle tasks, ensuring transactions are recorded properly and cash activity is reflected correctly.<br>• Support grant accounting by establishing sound tracking methods, monitoring grant-related activity, and improving the accuracy of grant capture.<br>• Review bank reconciliations and other account analyses to confirm completeness and identify discrepancies.<br>• Provide guidance to team members on reconciliation practices and help strengthen accounting processes through hands-on coaching.<br>• Partner with internal stakeholders during interviews and on-site discussions as part of the recruitment process and role transition planning.
<p>We are looking for a contract Customer Service Representative 2 to support order management activities for a fast-paced team in Menomonee Falls, Wisconsin. This role focuses on delivering responsive customer support, maintaining accurate order records, and coordinating with internal partners to keep orders moving efficiently. The ideal candidate brings prior experience in manufacturing-based customer service or order management and is comfortable learning and working across ERP platforms.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with a high degree of accuracy, ensuring all information is complete and properly entered into company systems.</p><p>• Review incoming orders for discrepancies and resolve issues involving pricing, documentation, or order details before release.</p><p>• Respond to customer questions and concerns related to order status, returns, exchanges, cancellations, and updates in a timely manner.</p><p>• Maintain organized records for purchase orders, confirmations, revisions, credits, and other order-related documentation.</p><p>• Monitor order activity from entry through fulfillment and provide clear status updates to customers and internal stakeholders.</p><p>• Partner with sales, logistics, finance, and production teams to support smooth order flow and effective issue resolution.</p><p>• Learn and use ERP tools, including initial training in Syteline followed by Oracle, to manage daily order processing tasks.</p><p>• Contribute to a high-service team environment by communicating professionally and taking ownership of assigned work.</p>
We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village, Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, handling a high volume of calls, and keeping service details accurate and organized. In this role, you will support customers with account updates, service questions, billing concerns, and order processing while working closely with internal teams to deliver timely resolutions and a positive customer experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries by phone and email, providing clear information about services, account activity, and next steps.<br>• Coordinate with billing, operations, and other internal departments to investigate service concerns and bring customer issues to resolution.<br>• Enter customer details, service requests, and account changes into company systems with a high level of accuracy.<br>• Prepare service agreements, calculate applicable charges, process deposits, and update records for address changes or service cancellations.<br>• Accept customer payments, assist with deposit-related tasks, and complete routine administrative and office support work.<br>• Review billing questions and service complaints, resolving straightforward issues directly and escalating more complex matters when needed.<br>• Identify opportunities to recommend additional services that align with customer needs while maintaining a helpful and attentive approach.<br>• Promote positive customer relationships by delivering courteous service and seeking practical, safe, and environmentally responsible solutions to service-related concerns.