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3 results for Records Specialist in Racine, WI

Collections Specialist

Lake Villa, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Collections Specialist to join a business operations team in Lindenhurst, Illinois in a contract role with the potential to become permanent. This position is ideal for someone who can step in quickly, manage outstanding balances, and communicate professionally with families and residential accounts. The role supports daily collection activity while helping maintain accurate financial and census-related information within clinical and billing systems. Responsibilities: • Contact account holders regarding past-due balances and guide conversations toward timely resolution. • Review outstanding accounts, assess payment status, and help establish practical payment arrangements when appropriate. • Support collection efforts tied to both billing and credit-related account activity across commercial and consumer balances. • Enter and verify census updates, including admissions and discharges, to keep internal records current and reliable. • Confirm financial resources and related account details to ensure collection activity is based on accurate information. • Work closely with the office manager and administrative support staff to keep collection workflows organized and moving forward. • Assist with billing follow-up and help address backlog created by delayed collection activity. • Maintain clear documentation of account outreach, payment discussions, and next steps within the appropriate systems.
2026-06-15T00:00:00Z

Collections Specialist

Hartland, WI
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a detail-focused Collections Specialist to join our team in Hartland, Wisconsin on a Contract basis. In this role, you will help stabilize receivables activity by pursuing overdue payments, reviewing account accuracy, and supporting administrative follow-through across billing records. This opportunity is well suited for someone who can work independently, stay organized in a fast-moving setting, and bring strong accounts receivable expertise to a short-term assignment. Responsibilities: • Monitor customer balances and take timely action to collect outstanding invoices through consistent outreach and follow-up. • Compare and reconcile receivable records across multiple platforms to confirm accuracy and resolve open account issues. • Review historical billing and payment information, correcting incomplete or inconsistent records to improve data integrity. • Use Excel to extract, organize, and analyze accounts receivable information for tracking, reporting, and status updates. • Work with internal partners to investigate billing questions, obtain missing support, and clear payment obstacles. • Assist with refining collection workflows and reporting practices to improve efficiency and visibility. • Maintain accurate notes and documentation on collection activity, account status, and resolution progress.
2026-06-18T00:00:00Z

Collection Manager

Arlington Heights, IL
onsite
Permanent / Full Time
85000 - 98000 USD / Yearly
We are looking for an experienced Collection Manager to lead mortgage servicing collections operations in the Northwest Suburbs Illinois. This role will guide delinquency management efforts, strengthen borrower outreach strategies, and ensure service delivery meets regulatory, investor, and client expectations. The ideal candidate brings strong leadership skills, a deep understanding of mortgage collections, and a track record of improving team performance, compliance, and operational results. Responsibilities:• Lead day-to-day mortgage collections activities across servicing portfolios, with a focus on reducing delinquency levels and meeting performance targets.• Direct borrower contact strategies, account resolution efforts, and referral workflows to support effective delinquency management and positive customer outcomes.• Maintain adherence to applicable federal and state collection laws, investor requirements, bankruptcy standards, and client obligations throughout department operations.• Prepare the team and supporting documentation for internal reviews, client audits, regulatory examinations, and other compliance assessments.• Oversee call quality programs to promote compliant communication, strong service standards, and a thorough borrower experience.• Evaluate escalated cases and quality findings to uncover coaching needs and implement practical process improvements.• Set departmental goals and monitor daily, weekly, and monthly results while providing guidance, feedback, and development for team members.• Partner with Loss Mitigation, Bankruptcy, Foreclosure, and Customer Service teams to resolve complex borrower issues and support broader servicing initiatives.• Identify opportunities to improve workflows, reporting, dialer usage, automation, and related tools to increase efficiency and strengthen operational controls.
2026-06-19T00:00:00Z