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2 results for Records Specialist in Racine, WI

Collections Specialist

Chicago, Illinois
onsite
Permanent / Full Time
45000 - 60000 USD / Yearly
We are looking for a Collections Specialist to support delinquent mortgage accounts and help borrowers find practical paths toward resolution in northwest suburbs of Chicago IL. This role focuses on early-stage delinquency management, combining outbound communication, account review, and payment collection with a strong customer service approach. The ideal candidate can balance compliance, empathy, and follow-through while working across servicing tools and internal teams to reduce delinquency and improve borrower outcomes. Responsibilities:• Oversee a portfolio of past-due mortgage accounts and carry out collection activities in line with established service expectations and regulatory standards.• Communicate with borrowers to review account standing, understand reasons for missed payments, and explain available options for bringing loans current.• Accept payments, record promised payment dates, and maintain accurate notes on borrower interactions and account developments within servicing platforms.• Arrange repayment solutions that fit approved guidelines while supporting timely resolution of delinquent balances.• Examine transaction history, prior correspondence, and servicing records to address borrower questions and strengthen collection efforts.• Track delinquency reports, work queues, and exception items to ensure follow-up actions are completed promptly.• Recognize situations where borrowers may need additional relief solutions and direct eligible accounts to the Loss Mitigation team for further review.• Partner with internal departments to resolve account discrepancies, answer servicing-related questions, and support overall borrower assistance efforts.• Use servicing applications, dialer systems, workflow tools, and reporting resources to manage daily assignments efficiently.• Contribute to process improvement efforts, procedural updates, testing activities, and other special assignments as needed.
2026-09-22T00:00:00Z

AR & Collections Specialist

Mettawa, Illinois
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for an AR & Collections Specialist to support the accounting team in Illinois. This Long-term Contract opportunity is ideal for a detail-focused individual who is comfortable working with receivables, payment activity, and customer outreach in a fast-paced environment. The person in this role will help keep account records current, resolve outstanding balances, and contribute to an efficient collections process while maintaining a strong service mindset. Responsibilities: • Maintain accurate and up-to-date account information in Oracle by reviewing records regularly and entering changes promptly. • Contact members regarding overdue balances, request payment, and coordinate workable payment arrangements when appropriate. • Apply incoming payments correctly and ensure all cash activity is recorded accurately within Oracle. • Initiate account suspension actions for non-payment within required timeframes and document all follow-up activity in the appropriate system. • Manage chargeback cases from start to finish for both credit card and ACH transactions, including research, documentation, and dispute follow-through. • Drive collection efforts for monthly dues, entry fees, and IR and fuel-related balances to meet established aging targets. • Communicate proactively with customers about delinquent accounts and provide clear updates on account status and next steps. • Update member profiles with revised contact or payment information while preserving complete and accurate records. • Handle a large volume of account activity and transactions while meeting deadlines and maintaining attention to detail.
2026-09-09T00:00:00Z