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4 results for Help Desk Support Manager in Racine, WI
- Deerfield, IL
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities.<br><br>Responsibilities:<br>• Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner.<br>• Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems.<br>• Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts.<br>• Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care.<br>• Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance.<br>• Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary.<br>• Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
- 2026-05-13T00:00:00Z
- Milwaukee, WI
- onsite
- Temporary to Hire
- 24.7 - 28.6 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards.<br><br>Responsibilities:<br>• Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption.<br>• Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible.<br>• Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups.<br>• Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates.<br>• Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment.<br>• Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently.<br>• Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices.<br>• Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations.<br>• Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction.<br>• Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.
- 2026-05-01T00:00:00Z
- Cary, IL
- onsite
- Temporary to Hire
- 33.25 - 38.5 USD / Hourly
- We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. <br> Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
- 2026-05-11T00:00:00Z
- Brookfield, WI
- onsite
- Temporary / Contract
- 26.6 - 30.8 USD / Hourly
- We are looking for a Front Desk Associate to support appraisal coordination activities for a mortgage company in Brookfield, Wisconsin. This Contract position is ideal for someone who is organized, responsive, and comfortable managing incoming requests while keeping processes on track. The person in this role will serve as a key point of contact for internal teams and external partners, helping maintain timely communication, accurate documentation, and a high level of customer service.<br><br>Responsibilities:<br>• Coordinate appraisal requests by tracking new orders, expedited needs, and revisions to help keep the pipeline moving efficiently.<br>• Serve as a communication link between lending teams and appraisers to gather required borrower details and confirm assignment information.<br>• Use the Mercury Network platform to support users, resolve navigation questions, and assist with issues related to system connectivity with Encompass.<br>• Guide staff through appraisal ordering procedures, respond to inquiries, and help address order-related concerns.<br>• Distribute appraisal assignments to appraisers or appraisal management companies based on coverage area, eligibility, and internal guidelines.<br>• Prepare and upload cover letters and supporting documentation into the Encompass eFolder with a high degree of accuracy.<br>• Help uphold appraisal compliance standards by following applicable regulations, investor expectations, and departmental procedures.<br>• Respond to branch questions involving appraisal payments, order updates, and general service issues while maintaining professionalism and discretion.<br>• Contribute to quality control efforts, provide backup coverage for appraisal desk functions, and assist with workflow improvements or cross-functional projects as needed.
- 2026-05-14T00:00:00Z