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3 results for Help Desk Support Manager in Racine, WI
- Deerfield, IL
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities.<br><br>Responsibilities:<br>• Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner.<br>• Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems.<br>• Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts.<br>• Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care.<br>• Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance.<br>• Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary.<br>• Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
- 2026-05-13T00:00:00Z
- Milwaukee, WI
- onsite
- Temporary to Hire
- 24.7 - 28.6 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards.<br><br>Responsibilities:<br>• Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption.<br>• Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible.<br>• Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups.<br>• Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates.<br>• Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment.<br>• Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently.<br>• Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices.<br>• Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations.<br>• Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction.<br>• Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.
- 2026-05-01T00:00:00Z
- Deerfield, IL
- remote
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Service Desk Analyst to support end users with timely, detail-focused technical assistance in a fast-paced manufacturing environment. This Long-term Contract position is based in Illinois and is ideal for someone who enjoys resolving issues, delivering excellent customer service, and working with users across international teams. The role focuses on troubleshooting common desktop and account-access problems while helping maintain a consistent support experience.<br><br>Responsibilities:<br>• Provide first-line technical support for end users by diagnosing and resolving day-to-day hardware, software, and access-related issues.<br>• Manage incoming support requests through the ticketing queue, prioritize incidents appropriately, and ensure timely follow-up through resolution.<br>• Assist with user account administration in Active Directory, including access updates and routine account support tasks.<br>• Support Microsoft 365 environments by helping assign licenses, addressing user access concerns, and troubleshooting common application issues.<br>• Work within a shared ticket distribution process to handle service desk requests efficiently across a broader support team.<br>• Troubleshoot Windows 10 and other Microsoft-based desktop issues to restore user productivity as quickly as possible.<br>• Deliver courteous, high-quality customer service while supporting users located in multiple regions and time zones.<br>• Escalate more complex technical problems when needed and document issue details clearly to support effective resolution.
- 2026-05-15T00:00:00Z