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6 results for Customer Experience Specialist in Racine, WI

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and detail-oriented Customer Service Representative to support energy assistance services for households in Wisconsin. This permanent contract opportunity is ideal for someone who enjoys guiding people through application processes, explaining eligibility rules clearly, and delivering respectful service to individuals facing financial hardship. The role combines client interaction, documentation review, and data accuracy to help connect community members with essential support through a nonprofit organization. Responsibilities: • Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs. • Provide courteous and empathetic service when responding to questions from individuals and families seeking help. • Walk clients through program guidelines, required paperwork, and application next steps in a clear and understandable manner. • Record, update, and maintain applicant details accurately within internal systems and databases. • Use basic calculations to verify income information, household size, and other eligibility-related factors. • Coordinate with partner agencies and community resources to help address client needs and improve access to services. • Support outreach activities by participating in local events and connecting with residents who may qualify for assistance. • Assist a broad range of community members, including older adults, former service members, people with disabilities, and families with children, while protecting confidentiality and following program standards.
2026-06-11T00:00:00Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance. Responsibilities: • Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services. • Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner. • Enter, update, and maintain client information in databases and related systems with a high level of accuracy. • Review household and income details, using basic calculations to support eligibility determinations and program documentation. • Work closely with partner agencies and community resources to help address client needs and improve access to support. • Take part in outreach activities and community events to increase awareness of available assistance programs. • Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children. • Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.
2026-06-03T00:00:00Z

Customer Care Advocate

Milwaukee, WI
remote
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Care Advocate to join a growing team within the semiconductor and electronic components manufacturing industry. This contract-to-permanent opportunity is ideal for someone with a strong customer service background who enjoys supporting order activity, resolving customer concerns, and collaborating across multiple internal teams. The person in this role will help deliver timely, accurate service while building confidence with customers through clear communication and dependable follow-through. Responsibilities: • Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, and account priorities to provide informed day-to-day support. • Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and ensure service requests are handled accurately. • Respond promptly to customer issues involving complaints, returns, credits, shipment questions, and order concerns, working toward effective and thorough resolution. • Monitor quotes and order activity to stay aware of timelines, status changes, and commitments that may affect customer expectations. • Stay informed on product updates, account assignments, and other changes that influence customer communication and service delivery. • Maintain organized reference materials and contribute ideas that improve team procedures, workflow consistency, and service quality. • Work cross-functionally with departments such as marketing, quality, planning, product support, and shipping to address inquiries and support customer applications. • Assist with transactional customer service needs, including order entry, status updates, inbound call handling, and basic issue resolution during periods of high demand or transition support. • Contribute to a team-focused environment by helping coworkers balance workload and ensuring customer needs continue to be met efficiently.
2026-06-12T00:00:00Z

Customer Care Advocate

Milwaukee, WI
remote
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Care Advocate to join a contract opportunity with permanent potential based in Milwaukee, Wisconsin. This role supports customer service operations within a semiconductor and electric components manufacturing environment, with a focus on order activity, customer communication, and issue resolution. The ideal candidate brings a service-minded approach, works well across teams, and can manage a steady flow of inquiries while maintaining accuracy and professionalism. Responsibilities: • Build a strong understanding of assigned customer accounts, including purchasing patterns, product usage, key contacts, and account priorities to provide informed day-to-day support. • Partner closely with sales, engineering, and other internal teams to gather relevant account details and respond effectively to customer questions and requests. • Resolve service-related issues such as complaints, returns, shipment follow-up, credits, and order adjustments in a timely manner while maintaining a positive customer experience. • Monitor open quotes and active orders to stay informed on timelines, status updates, and customer commitments. • Stay up to date on product updates, account changes, and representative assignments to ensure accurate communication and service execution. • Maintain organized reference materials and contribute ideas that improve team workflows, consistency, and overall service processes. • Work collaboratively with departments such as engineering, marketing, quality, planning, product support, and shipping to address application questions and order-related needs. • Provide transactional customer support, including order entry, inbound call handling, status updates, and basic issue resolution during periods of increased demand or operational transition support. • Contribute to a team-oriented environment by assisting coworkers with shared workload priorities when needed.
2026-06-12T00:00:00Z

Customer Care Advocate

Milwaukee, WI
remote
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Care Advocate to join our team in Milwaukee, Wisconsin, in a contract opportunity with the potential for a permanent position supporting customer service operations within a manufacturing environment. This role is well suited for someone who enjoys working with customers, managing order-related activity, and coordinating with internal teams to deliver timely and accurate support. The position will focus on day-to-day transactional service, including order entry, status communication, and basic issue resolution, while building strong working relationships across sales, engineering, quality, and shipping. Responsibilities: • Build a strong understanding of assigned customers, including their products, purchasing patterns, contacts, and service needs to provide informed day-to-day support. • Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and respond effectively to inquiries. • Manage customer concerns such as complaints, returns, credits, shipment follow-up, and order adjustments with a focus on timely resolution and customer satisfaction. • Track quotations and order activity to stay informed on schedules, priorities, and open customer commitments. • Stay up to date on product updates, account changes, and reassigned customer contacts to ensure accurate communication and service. • Maintain organized reference materials and contribute ideas that improve team procedures, consistency, and overall workflow. • Communicate with departments including marketing, product support, quality, planning, and shipping to address application questions and service requests. • Support a collaborative team environment by assisting coworkers during high-volume periods and helping balance shared workload as needed.
2026-06-12T00:00:00Z

Order Entry Specialist

Hartland, WI
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role. Responsibilities: • Process order receipts and confirmations for retail, corporate, and wholesale customers. • Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports. • Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries. • Address customer service needs, including complaints, product inquiries, and requests for purchasing information. • Manage donation requests and set up new customer profiles in the database. • Perform filing and maintain organization for front desk and reception duties. • Monitor aged receivables on a weekly basis to ensure timely follow-up. • Generate monthly customer statements and prepare salesperson commission reports. • Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest. • Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
2026-06-08T00:00:00Z