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7 results for Customer Experience Specialist in Racine, WI

Customer Service Representative

Lake Forest, IL
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for an Accountant 1 to join a team on a Contract basis. This position supports membership-related accounting activities by managing cancellations, refunds, agreement updates, and member records with a high level of accuracy. The role is well suited for someone who is comfortable working with accounting systems, handling data carefully, and responding clearly to billing and refund questions. Success in this position requires strong organization, sound judgment, and the ability to keep pace in a changing business environment. Responsibilities: • Review and complete membership cancellation requests in Oracle while ensuring all actions are recorded within established timelines. • Keep cancellation logs and related tracking documents current so records remain accurate and easy to audit. • Organize and maintain member documentation in shared file repositories for reliable record retention. • Update agreement details and related account information across SalesOptima and Oracle as needed. • Process organization-related cancellation activity with close attention to accuracy and completeness. • Respond to member questions regarding cancellation charges, billing matters, and refund status in a clear and helpful manner. • Prepare and submit member refunds while verifying amounts and supporting documentation before completion. • Collaborate with colleagues during team activities and contribute to daily operational goals. • Support accounting-related administrative work, including data entry and record upkeep, to maintain dependable financial information.
2026-07-06T00:00:00Z

Customer Service Representative

Chicago, IL
onsite
Temporary to Hire
20 - 23 USD / Hourly
We are looking for a Customer Service Representative to support credit union members from our Illinois location in a fast-paced inbound contact center environment. This is a contract opportunity with the potential to become permanent for someone who brings professionalism, dependability, and a service-first approach to every interaction. The person in this role will help members with account-related questions, explain available products and services, and contribute to a positive experience during a period of increased member activity. Responsibilities: • Respond to incoming calls from credit union members and provide accurate, courteous assistance with routine account and service inquiries. • Guide members through questions related to balances, account activity, and available financial products while maintaining a calm and supportive tone. • Deliver thoughtful service to a diverse member base, including individuals who may require extra patience and clear communication. • Navigate multiple screens and internal applications efficiently to research information, document interactions, and complete service tasks. • Maintain detailed and accurate records of member conversations and follow established procedures for call handling and issue resolution. • Support the team during elevated call volume by managing requests efficiently and helping ensure consistent member service levels. • Participate fully in onboarding, orientation, and role-based training to build product knowledge and operational readiness. • Work a schedule that includes weekday shifts and two Saturday mornings per month, with adjusted time during the week to remain within standard hours.
2026-06-19T00:00:00Z

Customer Service Representative

Des Plaines, IL
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity in Rosemont, IL. This position is ideal for someone who enjoys supporting customers, managing order-related activity, and keeping communication clear from initial request through final resolution. The role calls for strong attention to detail, a service-focused mindset, and the ability to coordinate effectively with internal partners to ensure a smooth customer experience. Responsibilities:• Respond to incoming customer calls and messages, routing requests appropriately and providing prompt assistance.• Enter customer orders with accuracy while confirming product information, quantities, and pricing details before submission.• Follow each order through the fulfillment cycle and keep customers informed of progress, changes, or delays.• Resolve questions and concerns related to order activity by researching issues and delivering timely updates.• Work closely with internal order management and fulfillment teams to address problems and support efficient processing.• Review order records to identify inconsistencies, investigate discrepancies, and help bring transactions to completion.• Maintain clear documentation of customer interactions, recurring concerns, and resolution outcomes to support process improvements.• Deliver attentive service throughout the full order lifecycle, ensuring customers receive consistent communication and support.
2026-06-24T00:00:00Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and detail-oriented Customer Service Representative to support energy assistance services for households in Wisconsin. This permanent contract opportunity is ideal for someone who enjoys guiding people through application processes, explaining eligibility rules clearly, and delivering respectful service to individuals facing financial hardship. The role combines client interaction, documentation review, and data accuracy to help connect community members with essential support through a nonprofit organization. Responsibilities: • Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs. • Provide courteous and empathetic service when responding to questions from individuals and families seeking help. • Walk clients through program guidelines, required paperwork, and application next steps in a clear and understandable manner. • Record, update, and maintain applicant details accurately within internal systems and databases. • Use basic calculations to verify income information, household size, and other eligibility-related factors. • Coordinate with partner agencies and community resources to help address client needs and improve access to services. • Support outreach activities by participating in local events and connecting with residents who may qualify for assistance. • Assist a broad range of community members, including older adults, former service members, people with disabilities, and families with children, while protecting confidentiality and following program standards.
2026-07-08T00:00:00Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance. Responsibilities: • Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services. • Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner. • Enter, update, and maintain client information in databases and related systems with a high level of accuracy. • Review household and income details, using basic calculations to support eligibility determinations and program documentation. • Work closely with partner agencies and community resources to help address client needs and improve access to support. • Take part in outreach activities and community events to increase awareness of available assistance programs. • Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children. • Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.
2026-07-08T00:00:00Z

Customer Service Representative

Waukesha, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Waukesha, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping others, managing customer interactions with professionalism, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering responsive service and maintaining organized records. Responsibilities: • Respond to incoming customer calls with professionalism, empathy, and clear communication. • Assist callers with questions, requests, and issue resolution while providing a positive service experience. • Enter customer orders and related information accurately into internal systems. • Handle a steady volume of call center activity while maintaining quality and efficiency standards. • Make outbound calls as needed to follow up on requests, clarify details, or provide updates. • Document customer interactions thoroughly to ensure complete and accurate records. • Coordinate with internal teams to address service concerns and support timely resolution. • Monitor order details carefully and verify information to reduce errors and improve customer satisfaction.
2026-07-08T00:00:00Z

Supply Chain Specialist

Des Plaines, IL
onsite
Temporary / Contract
25 - 32 USD / Hourly
<ul><li>Enter forecasted orders, Purchase Orders and any adjustments accurately and on time.</li><li>Determine pallet weight and truck capacity</li><li>Maintain accurate records including up-to-date variance reports of items ordered vs. items received, forecasted vs. sales, and ending inventory levels vs. targeted.</li><li>Verify Supplier Order confirmation and delivery dates.</li><li>Track and Trace inbound orders in a timely and efficient manner to ensure appointment times are being met and trucks are being received.</li><li>Maintain Supplier Portals including trouble shooting any challenges with the system.</li><li>Utilize all computer applications effectively and ensure timely updates to all applications with vital information: anomalies, item numbers etc.</li><li>Work with Operations to ensure that accurate inventory levels are recorded.</li></ul>
2026-07-03T00:00:00Z