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7 results for Customer Experience Specialist in Racine, WI

Customer Experience Professional

Barrington, IL
remote
Temporary / Contract
27 - 27 USD / Hourly
We are looking for a detail-oriented Customer Experience specialist for a FULLY REMOTE contract position. This opportunity is ideal for someone who thrives in a fast-paced service environment, enjoys solving problems in real time, and can confidently support candidates, clients, and branch teams. The role centers on handling a high volume of daily interactions, navigating multiple systems efficiently, and delivering clear, accurate guidance. Must be okay with the following working hours: (Monday, Tuesday, Friday 7:00am to 6:00pm) (Wednesday, Thursday 12:00pm to 5:00pm) Responsibilities: • Manage a large volume of daily inbound and outbound customer contacts, providing timely support and maintaining service quality in a metrics-driven setting.• Investigate and resolve payroll and service-related questions by gathering details, identifying next steps, and ensuring accurate follow-through.• Assist candidates, clients, and branch personnel with questions about processes, timelines, and available service options.• Enter, update, and document transactions carefully across multiple platforms, escalating items to payroll operations when additional action is required.• Explain self-service tools and communication channels so users can complete routine tasks more efficiently and with greater confidence.• Use sound judgment during unscripted conversations to address concerns effectively and adapt responses to each situation.• Work closely with internal teams to support smooth issue resolution and maintain consistent communication across service channels.
2026-08-25T00:00:00Z

Customer Service Representative

Racine, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Racine, Wisconsin. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping people, managing high-volume customer interactions, and ensuring each inquiry is handled with accuracy and care. In this role, you will serve as a key point of contact for callers while also assisting with order processing and follow-up communication. Responsibilities: • Respond to incoming customer calls with professionalism, empathy, and a solution-focused approach. • Assist callers with questions, service needs, and general support while delivering a positive customer experience. • Enter orders and update customer information accurately within the appropriate systems. • Handle both inbound and outbound phone communication to resolve issues and provide timely follow-up. • Document customer interactions clearly so records remain complete and up to date. • Work closely with internal teams to address requests efficiently and ensure smooth service delivery. • Maintain consistent call quality and productivity in a fast-paced call center environment.
2026-08-28T00:00:00Z

Customer Service Representative

Des Plaines, IL
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for a customer-focused team member to support a busy banking contact center in Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can provide a positive experience for customers calling about online banking concerns. The role is fully on-site and centers on documenting customer-reported issues accurately and routing details to the appropriate internal team for follow-up. Responsibilities: • Respond to a high volume of inbound customer calls related to online banking access and account service concerns. • Gather clear and complete details about each customer issue, recording notes with accuracy for internal review. • Forward documented cases to the appropriate support personnel for resolution when troubleshooting is not handled within this role. • Deliver courteous, attentive service on every interaction while helping customers feel heard and supported. • Enter and maintain customer information and service details within internal systems to ensure proper tracking. • Manage call flow efficiently throughout the workday while meeting service expectations in an on-site call center setting. • Support banking service operations by escalating concerns promptly and following established handling procedures.
2026-08-06T00:00:00Z

Customer Service Representative

Barrington, IL
remote
Temporary / Contract
27 - 27 USD / Hourly
Robert half is looking for a Customer Service Representative to join a dynamic team in Deer Park, Illinois on a Contract basis. This role is well suited for someone who stays composed in a high-volume environment, communicates clearly with a range of stakeholders, and enjoys resolving questions with accuracy and care. The position focuses on supporting customers, clients, and branch teams through phone and system-based interactions while maintaining strong attention to detail across multiple platforms. Customer Service Representative Responsibilities:• Respond to a large volume of inbound inquiries and provide timely, detail-focused support to candidates, clients, and branch staff.• Research payroll and service concerns, gather relevant information, and guide each issue through to an accurate resolution.• Record, update, and maintain transaction details in multiple systems, escalating items when additional payroll review is needed.• Clarify service processes, expected timelines, and available solutions so users understand next steps and available resources.• Promote and explain self-service options and communication tools to help users complete common tasks more efficiently.• Handle unscripted conversations with sound judgment, adapting communication style to address unique situations and concerns effectively.• Partner with cross-functional teams to coordinate follow-up, resolve open items, and ensure a consistent service experience across channels.• Support both phone-based and inbox-driven workflows, balancing customer interactions with accurate documentation and order-related entry tasks. If you are interested in this Customer Service Representative role, please submit your resume today!
2026-08-26T00:00:00Z

Customer Service Representative

Waukesha, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Waukesha, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping others, managing customer interactions with professionalism, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering responsive service and maintaining organized records. Responsibilities: • Respond to incoming customer calls with professionalism, empathy, and clear communication. • Assist callers with questions, requests, and issue resolution while providing a positive service experience. • Enter customer orders and related information accurately into internal systems. • Handle a steady volume of call center activity while maintaining quality and efficiency standards. • Make outbound calls as needed to follow up on requests, clarify details, or provide updates. • Document customer interactions thoroughly to ensure complete and accurate records. • Coordinate with internal teams to address service concerns and support timely resolution. • Monitor order details carefully and verify information to reduce errors and improve customer satisfaction.
2026-09-03T00:00:00Z

Customer Service Lead

Mount Prospect, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Our client is looking for an experienced Customer Service Lead to guide day-to-day service operations and support a high-performing team. This role combines frontline customer support with team leadership, making it ideal for someone who can balance hands-on problem solving with process improvement. The successful candidate will strengthen service standards, build cross-functional partnerships, and help create an organized, responsive customer experience. THIS POSITION IS 100% IN-OFFICESalary: $60,000-$70,000/year (paid hourly)Benefits: Health: BCBC PPO (high deductible) or HMO. HSA with company contribution, no dental, no vision, 401K with contribution, 2 weeks PTO, 7 sick days, standard holidays*ORDER ENTRY INTO A CRM AT A MANUFACTURING COMPANY IS REQUIRED. CANDIDATES WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED* Responsibilities:• Support a small customer service team, providing guidance that strengthens performance, consistency, and individual growth.• Contribute directly to daily service activity by responding to customer questions, resolving concerns, and assisting with routine account and order-related needs.• Set team priorities and performance expectations while reinforcing accountability for service levels, quality, and follow-through.• Review workloads, turnaround times, order accuracy, and overall service effectiveness to identify areas needing attention.• Take ownership of complex or escalated customer matters and drive practical resolutions in a timely, effective manner.• Partner with internal groups such as sales, operations, purchasing, and logistics to ensure customer requests are addressed accurately and efficiently.• Maintain complete and reliable customer and order records, ensuring documentation is up to date and aligned with business requirements.• Recognize recurring service challenges, investigate underlying causes, and implement improvements that reduce repeat issues.• Lead onboarding, coaching, and performance feedback efforts for team members while fostering a cooperative and customer-focused environment. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-08-28T00:00:00Z

Client Services Associate

Thiensville, WI
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Robert Half is working with a investment and wealth management client in the recruiting for a Client Service Associate to support their existing business. This role will serve as a key point of contact for client service needs while providing administrative and operational support to advisors and internal teams. The ideal candidate is highly organized, service-minded, and capable of managing multiple priorities in a fast-paced financial services environment. Offering competitive health insurance, generous annual bonus targeted up to 15%, 7% retirement contribution and 3+ weeks PTO to start. Key Responsibilities<ul><li>Provide day-to-day service and support for existing retirement plan clients, ensuring a high level of responsiveness and professionalism.</li><li>Act as a liaison between clients, advisors, recordkeepers, custodians, and internal departments to facilitate timely resolution of requests and issues.</li><li>Support advisors with administrative tasks related to retirement plan accounts, client reviews, meeting preparation, and follow-up.</li><li>Coordinate and maintain client records, plan documents, service calendars, and account documentation in accordance with firm policies and compliance requirements.</li><li>Assist with onboarding new retirement plan relationships and implementing changes for existing plans.</li><li>Prepare client meeting materials, reports, presentations, and investment review packages.</li><li>Monitor account activity and help ensure service requests, distributions, contributions, and other transactions are processed accurately and on time.</li><li>Maintain accurate notes and updates in CRM and other firm systems.</li><li>Schedule client meetings, annual reviews, and advisor appointments, and manage related logistics.</li><li>Respond to client inquiries regarding retirement plan administration, service issues, and account-related matters, escalating more complex issues as needed.</li><li>Partner with advisors and operations staff to support workflow efficiency and deliver a seamless client experience.</li><li>Help ensure all activities are completed in accordance with regulatory requirements, internal procedures, and service standards.</li></ul>
2026-08-26T00:00:00Z