We are looking for a dedicated Customer Service Representative to join our team in Rosemont, Illinois. In this Contract-to-permanent role, you will play a crucial part in ensuring a seamless customer experience by managing inquiries and processing orders with accuracy and efficiency. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries and direct requests to the appropriate teams.<br>• Accurately enter and process customer orders while verifying product details and pricing.<br>• Track and monitor the progress of orders, providing regular updates to customers.<br>• Collaborate with internal teams to address and resolve any issues related to order fulfillment.<br>• Investigate and resolve discrepancies in orders, ensuring customer satisfaction.<br>• Communicate with customers to provide timely resolutions for concerns or issues.<br>• Document recurring problems and share insights for process improvements.<br>• Maintain accurate records of customer interactions and transactions.<br>• Deliver outstanding service throughout the entire order lifecycle, from initiation to resolution.
<p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><p> </p><p><strong>E-commerce & Logistics:</strong></p><p> </p><p> </p><p> Manage e-commerce backend: monitor orders, inventory levels, and shipping status via </p><p> various portals. Coordinate with warehouses and ensure order files are transferring properly.</p><p> Track and troubleshoot orders on our websites and portals throughout the day.</p><p> </p><p> </p><p> </p><p> </p><p><strong>Customer Support:</strong></p><p> </p><p> </p><p> Respond to customer inquiries via email and phone in a timely, professional manner.</p><p> </p><p> Troubleshoot issues such as missing/damaged orders, lost packages, or delays </p><p> (e.g., UPS, FedEx problems).</p><p> </p><p> Solve website-related customer issues (e.g., checkout errors, broken promo codes).</p><p> </p><p><strong> </strong></p><p><strong>Digital Support:</strong></p><p> </p><p> </p><p> Assist in creating monthly newsletters and promotional emails using </p><p> Canva, Brevo, Constant Contact, etc.</p><p> </p><p> Help update promotional content on website (banners, codes, prices).</p><p> </p><p><strong> </strong></p><p><strong>Office Support:</strong></p><p><strong> </strong>Period help with packing and mailing packages, product inventory, miscellaneous research</p><p><strong> </strong></p><p><strong>Required Skills:</strong></p><p> </p><p> </p><p> Team player, strong organizational, communication, problem solving and customer relation skills.</p><p> </p><p> Comfortable using digital tools (e.g., CMS, email platforms, inventory systems).</p><p> </p><p> Customer-focused mindset and problem-solving attitude.</p><p> </p><p> Previous experience in e-commerce, logistics, or digital support is a strong plus.</p><p> </p><p> Fluent in English (French is a plus, not required).</p><p> </p>
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent position, you will play a pivotal role in ensuring our customers receive exceptional value and support, fostering long-term success for our organization. The ideal candidate will thrive in a fast-paced environment and consistently deliver outstanding experiences tailored to customer needs.<br><br>Responsibilities:<br>• Serve as a proactive and empowered advocate for customer success, addressing concerns and delivering personalized solutions.<br>• Handle a high volume of customer interactions, meeting a daily target of 85 calls while maintaining quality service.<br>• Troubleshoot technical issues and utilize self-service tools to effectively resolve customer challenges.<br>• Analyze customer inquiries independently and provide timely, accurate resolutions.<br>• Demonstrate in-depth knowledge of the company's products and services to enhance customer experiences.<br>• Collaborate across departments to achieve one-call resolutions, ensuring seamless support and satisfaction.<br>• Adapt to dynamic situations and prioritize customer needs with a sense of urgency.<br>• Maintain accurate records and data entry to support operational efficiency.<br>• Utilize tools such as Microsoft Teams, Word, Outlook, and Excel to streamline communication and reporting.
<p>Robert Half is partnering with a Brookfield manufacturing client in the recruiting for an Accounts Receivable Specialist to join their team in Brookfield, Wisconsin. This role focuses on managing the financial transactions related to customer payments, ensuring accuracy and efficiency in handling accounts. The ideal candidate will play a crucial role in maintaining strong customer relationships while supporting the finance team’s overall operations.</p><p><br></p><p>This is a permanent placement opportunity offering full benefits package, paid time off and 401k match. </p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Invoicing & Billing: Generate and process accurate and timely customer invoices for product shipments and services rendered. Ensure compliance with the company’s billing policies and procedures.</li><li>Customer Account Management: Establish and maintain customer accounts, including setting up terms of payment, credit screening coordination, and account reconciliations.</li><li>Collections: Actively follow up on past-due accounts, identifying escalation points, and working with internal stakeholders to resolve disputes while maintaining positive client relationships.</li><li>Cash Applications: Apply incoming payments (checks, ACH, wire transfers, etc.) to customer accounts, ensuring proper allocation and addressing payment discrepancies.</li><li>Reporting & Analysis: Prepare AR aging reports and key metrics for the team and management. Assess trends in collections, account statuses, and cash flow. Provide recommendations for process improvements.</li><li>Documentation & Audit Support: Maintain accurate records for AR processes. Support financial audits by preparing requested documentation and addressing inquiries related to AR.</li><li>Cross-Functional Collaboration: Partner with sales, customer service, shipping, and other teams to resolve customer inquiries efficiently. Support the month-end close process by reconciling AR balances and preparing journal entries as needed.</li></ul>
<p>We are looking for a detail-oriented Credit & Collections Specialist for an Oconomowoc, WI area organization. In this role, you will manage credit applications, oversee commercial collections, and ensure the approval process aligns with company standards. This position offers an excellent opportunity to contribute to financial operations and maintain strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Review and process credit applications with accuracy and efficiency.</p><p>• Manage commercial collections, ensuring timely follow-ups and resolution of outstanding balances.</p><p>• Approve credit limits based on company policies and financial analysis.</p><p>• Maintain detailed records of customer accounts and payment histories.</p><p>• Collaborate with internal teams to address credit-related issues and improve processes.</p><p>• Provide exceptional customer service to resolve disputes and maintain positive relationships.</p><p>• Prepare reports on credit and collections activities for management review.</p><p>• Analyze financial data to assess creditworthiness and mitigate risks.</p><p>• Ensure compliance with company policies and regulatory standards.</p>
<p>We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this position, you will play a critical role in ensuring our customers receive exceptional value and support, fostering long-term success for both the organization and our clients. The ideal candidate will bring a proactive approach to customer service, consistently delivering outstanding experiences and solutions.</p><p>(Hybrid 2 to 3 days)</p><p>Responsibilities:</p><p>• Serve as a dedicated customer success representative, addressing the needs of individual customers and end-user channels.</p><p>• Handle a high volume of customer interactions, aiming to complete 85 calls per day while maintaining quality service.</p><p>• Advocate for customers by ensuring their experiences are personalized and effortless.</p><p>• Analyze customer concerns independently and provide timely, effective solutions.</p><p>• Resolve technical issues using troubleshooting skills and available self-help tools.</p><p>• Maintain a deep understanding of the company's products and services to better assist customers.</p><p>• Collaborate across departments to resolve inquiries efficiently, aiming for one-call resolution.</p><p>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel to manage customer interactions and data.</p><p>• Continuously strive to meet call center metrics and deliver success stories for customers.</p>
<p>Are you a creative and tech-savvy professional with expertise in managing web content and digital tools? Do you have experience with Adobe Experience Manager (AEM) and Airtable? If so, we have an opportunity for you!</p><p><br></p><p>We are seeking a Web Content Specialist to join our client's team and play a crucial role in managing, organizing, and updating digital content. The ideal candidate will have strong knowledge of web content workflows, tools like AEM and Airtable, and a passion for delivering seamless digital experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee the creation, editing, and publishing of web content using Adobe Experience Manager (AEM).</li><li>Streamline project workflows and maintain databases using Airtable.</li><li>Ensure all website content adheres to brand guidelines, meets quality standards, and aligns with business goals.</li><li>Collaborate with cross-functional teams, including marketing, design, and development, to manage content updates and changes.</li><li>Optimize content for SEO best practices and accessibility compliance.</li><li>Monitor website performance metrics and provide insights to improve user experience.</li><li>Troubleshoot and resolve content-related issues quickly and efficiently.</li></ul>
<p>Generate and distribute customer invoices in accordance with contract terms</p><p>Monitor aging reports and follow up on outstanding balances</p><p>Investigate and resolve payment discrepancies, including deductions and chargebacks</p><p>Apply payments accurately to customer accounts and reconcile daily receipts</p><p>Collaborate with internal departments (Sales, Customer Service, Logistics) to resolve disputes</p><p>Maintain customer records and update contact/payment information</p><p>Prepare AR reports, including aging summaries and collection forecasts</p><p>Support month-end close activities and audit requests</p><p>Ensure compliance with company policies and accounting standards</p><p>Salary: $55,000 - $65,000</p><p>Benefits: Medical, Dental, Vision, 401k</p>
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent role, you will play a key part in ensuring customer satisfaction and long-term success by providing exceptional support and personalized service. If you thrive in a fast-paced environment and have a passion for delivering elite experiences, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as an empowered advocate for customers, ensuring their needs are addressed promptly and effectively.<br>• Handle a high volume of daily calls, meeting a target of 85 calls per day.<br>• Personalize customer interactions to minimize effort and enhance the overall experience.<br>• Analyze customer concerns independently and provide timely, effective solutions.<br>• Troubleshoot technical issues using available self-help tools and resources.<br>• Maintain a strong understanding of Milwaukee products and services to better assist customers.<br>• Collaborate with cross-functional teams to resolve inquiries efficiently and achieve one-call resolutions.<br>• Utilize data entry skills to document customer interactions accurately and efficiently.<br>• Leverage Microsoft Teams, Word, Outlook, and Excel for communication and reporting purposes.
<p>We are seeking an experienced and detail-oriented Full-Cycle Accounts Receivable (AR) Specialist to join our client's dynamic and growing accounting team. The ideal candidate will have demonstrated expertise in managing the entire AR process, including billing, collections, account reconciliation, reporting and collections. This position plays a crucial role in ensuring timely payments, maintaining customer relationships, and supporting overall financial performance within an industry heavily reliant on project-based accounting structures.</p><p><br></p><p>This a permanent placement opportunity offering paid time off and holidays, health insurance and competitive 401k match.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and issue accurate invoices in line with contract terms and client agreements, ensuring compliance with industry and company standards.</li><li>Maintain detailed records of customer accounts and payments, ensuring up-to-date status and identifying potential issues early.</li><li>Proactively manage collections by contacting clients, researching past-due invoices, and negotiating payment plans where necessary to resolve outstanding balances.</li><li>Perform monthly reconciliations of accounts receivable ledgers against financial records to ensure accuracy and completeness.</li><li>Prepare detailed AR aging reports, cash flow forecasts, and other financial reports related to receivables for management review.</li><li>Build strong relationships with customers and internal teams to address billing or payment-related questions and ensure smooth communication on financial matters.</li><li>Ensure adherence to company policies, industry regulations, and GAAP standards in AR processing.</li><li>Identify opportunities to streamline AR processes and implement best practices to increase efficiency and accuracy.</li></ul><p><br></p>
We are looking for a dedicated Credit and Collections Specialist to join our team in Skokie, Illinois. In this Contract to permanent position, you will play a key role in managing credit assessments, ensuring timely payments, and overseeing accounts receivable reporting. This role requires a proactive individual with strong analytical and communication skills to support the organization’s financial health.<br><br>Responsibilities:<br>• Follow up with clients to encourage timely payments and resolve outstanding balances.<br>• Process, update, and manage information related to credit applications.<br>• Review and adjust customer credit limits, ensuring compliance with company policies.<br>• Assist with customer account clean-up and maintain accurate records.<br>• Support the Treasury team by providing insights on accounts receivable status.<br>• Address and resolve credit card chargebacks promptly, including submitting required documentation.<br>• Contribute to month-end reporting for accounts receivable and support balance sheet reconciliations.<br>• Monitor business trends and develop actionable metrics for accounts receivable.<br>• Collaborate with team members to improve collection processes and maintain strong customer relationships.
<p><strong>Collections Supervisor</strong></p><p><strong>Chicago land area </strong></p><p><br></p><p><strong><em>Outstanding culture and advancement </em></strong></p><p><strong><em>Face Paced </em></strong></p><p><strong><em>High Volume </em></strong></p><p><strong><em>SAP </em></strong></p><p><br></p><p><strong>Join a high-performance finance team where your leadership will make a measurable impact.</strong> We're looking for an experienced <strong>Collections Supervisor</strong> who thrives in a fast-paced, collaborative environment and is passionate about mentoring others, improving processes, and driving results. If you’re ready to elevate your career and play a key role in shaping the future of our Accounts Receivable function, we want to hear from you.</p><p><br></p><p>🔍 <strong>About the Role</strong></p><p>As the <strong>Collections Supervisor</strong>, you’ll lead a team of Collections Specialists and serve as a strategic partner across departments like Sales, Accounts Receivable, Cash Application, Pricing, and Supply Chain. You'll not only ensure the timely collection of receivables but also play a critical role in optimizing processes, identifying risk, and improving KPIs that drive the company’s financial success.</p><p>This role offers the opportunity to lead change, develop talent, and drive innovation in our collections strategy — while maintaining a strong focus on the customer experience.</p><p><br></p><p>💼 <strong>What You’ll Do</strong></p><ul><li><strong>Lead & Develop</strong> a high-performing team of Collections Specialists, coaching and mentoring to ensure success and professional growth.</li><li><strong>Improve Performance</strong> by managing metrics, KPIs, and workflows to maximize team productivity and cash collection.</li><li><strong>Drive Process Innovation</strong> by identifying opportunities for automation and operational efficiencies within the AR and collections space.</li><li><strong>Collaborate Cross-Functionally</strong> with Sales, Disputes & Deductions, and other key stakeholders to proactively address payment delays and account issues.</li><li><strong>Monitor & Mitigate Risk</strong> by identifying high-risk customers and tracking key accounts through detailed analysis and reporting.</li><li><strong>Deliver Results</strong> through timely, data-driven collections strategies, including cash forecasting and bad debt management.</li><li><strong>Own the Relationship</strong> by facilitating customer calls and reviews to resolve disputes and strengthen client partnerships.</li></ul><p>The company offers insurance, 401K, vacation, holiday pay and more. </p>
We are looking for a dedicated Patient Registration specialist to join our team in Mequon, Wisconsin. This Contract-to-Permanent position offers an excellent opportunity for individuals passionate about delivering exceptional service in the financial services industry. The role involves interacting with patients, managing schedules, and ensuring compliance with healthcare regulations.<br><br>Responsibilities:<br>• Greet patients and assist them in completing necessary registration processes.<br>• Schedule and manage patient appointments using appropriate systems.<br>• Ensure compliance with HIPAA regulations and maintain patient confidentiality.<br>• Provide exceptional customer service to address patient inquiries and concerns.<br>• Accurately input and update patient information in the system.<br>• Collaborate with healthcare teams to streamline registration workflows.<br>• Utilize Epic software for efficient data management and scheduling.<br>• Handle basic office tasks, including filing and document organization.<br>• Identify and resolve registration-related issues promptly.<br>• Maintain a meticulous demeanor in a fast-paced environment.
<p>We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. As a key contributor to our organization’s long-term success, you will play a pivotal role in delivering exceptional customer experiences and ensuring clients receive significant value from our services. This is a Contract-to-Permanent position, ideal for professionals passionate about customer advocacy and creating elite experiences.</p><p> Hybrid (2-3 days per week)</p><p>Responsibilities:</p><p>• Serve as a proactive and empowered customer success agent for individual clients or end-user channels.</p><p>• Achieve daily call targets of 85 calls while maintaining high-quality interactions.</p><p>• Act as a customer advocate, personalizing the experience to minimize effort and maximize satisfaction.</p><p>• Independently identify and resolve customer concerns by providing timely and effective solutions.</p><p>• Utilize troubleshooting skills and self-help tools to address technical issues efficiently.</p><p>• Maintain a strong understanding of company products and services to provide informed support.</p><p>• Collaborate across departments to ensure inquiries are resolved with a one-call resolution approach.</p><p>• Uphold a sense of urgency and professionalism in every interaction to consistently exceed customer expectations.</p><p>• Track and document customer interactions accurately using data entry tools and systems.</p>
We are looking for an experienced Accounts Receivable Specialist to join our team in Lincolnshire, Illinois. In this Contract-to-Permanent position, you will play a crucial role in managing financial transactions, ensuring accurate billing, and maintaining strong relationships with clients. This opportunity is ideal for a detail-oriented individual who thrives in a fast-paced environment and is eager to contribute to the organization's success.<br><br>Responsibilities:<br>• Generate customer invoices and oversee progress billing for equipment and service projects.<br>• Record and post payments received through cash, checks, and credit card transactions.<br>• Process credit card payments and ensure timely updates to financial records.<br>• Analyze customer purchase orders to ensure billing accuracy.<br>• Handle collections by proactively communicating with clients to arrange payments and resolve outstanding balances.<br>• Perform account reconciliations and investigate discrepancies using information from sales teams, control departments, and customers.<br>• Maintain organized accounts receivable files, both manually and electronically.<br>• Address and resolve irregularities or inquiries related to receivables.<br>• Assist with financial management tasks and contribute to overall financial analysis efforts.<br>• Uphold confidentiality standards and safeguard sensitive organizational information.
We are looking for a detail-oriented Collections Specialist to join our team in New Berlin, Wisconsin. This role involves managing customer accounts, ensuring timely payments, and providing exceptional service to resolve outstanding balances. The ideal candidate will bring expertise in accounts receivable and collections processes, along with strong communication skills.<br><br>Responsibilities:<br>• Follow up with customers to address overdue accounts and negotiate payment arrangements.<br>• Maintain accurate records of all collection activities and account statuses.<br>• Handle inbound calls to assist customers with billing inquiries and payment concerns.<br>• Provide backup support for cash application processes to ensure smooth financial operations.<br>• Collaborate with internal teams to resolve discrepancies and improve collection outcomes.<br>• Monitor account aging reports to identify and prioritize collection efforts.<br>• Communicate professionally and effectively with customers to maintain positive relationships.<br>• Ensure compliance with company policies and relevant regulations during collection activities.
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Summer is here! Want to be with a company that will ensure you get to enjoy this beautiful weather? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
<p>On behalf of our client we are looking for an experienced Talent Acquisition Specialist to lead recruitment efforts and build a strong pipeline of candidates with relevant experience near Elk Grove Village, Illinois. The ideal candidate will excel in sourcing, attracting, and evaluating top talent while ensuring a seamless hiring process from start to finish. This role requires a strategic mindset, attention to detail, and a commitment to fostering diversity and inclusion in the workplace.</p><p><br></p><p>Compensation: $60-$80k</p><p>Bonus: up to 15 % of annual comp – based on company and personal performance</p><p>Benefits: Medical, Dental, Vision, 401k, PTO</p><p>Hours of operations: standard business hours, Monday-Thursdays onsite Fridays WFH</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Develop and execute innovative sourcing strategies to identify and attract top-tier candidates</p><p>• Collaborate with hiring managers to understand job requirements</p><p>• Create and maintain detailed job postings</p><p>• Coordinate and schedule interviews</p><p>• Manage applicant tracking systems</p><p>• Initiate pre-employment background checks</p><p>• Prepare compelling offer letters and work closely with HR teams</p><p>• Analyze market trends and data to recommend competitive compensation</p>
We are looking for an experienced Benefits & Renewals Specialist to join our team on a long-term contract basis. This role is based in Northbrook, Illinois, and requires a hybrid work schedule of three days in-office and two days remote. The ideal candidate will be responsible for managing group insurance renewals, overseeing employee benefits administration, and ensuring seamless operations through effective use of Prism HR software.<br><br>Responsibilities:<br>• Gather and submit employee census data to insurance carriers to secure competitive quotes.<br>• Analyze and compare benefits plans, detailing costs, coverage options, networks, and compliance requirements.<br>• Provide ongoing support to clients by addressing inquiries and helping them navigate benefits decisions.<br>• Maintain accurate employee data during the benefits election process and update carrier platforms as needed.<br>• Conduct payroll audits to verify that benefit elections are properly reflected in payroll systems.<br>• Collaborate with insurance carriers to ensure timely renewals and adherence to policy requirements.<br>• Utilize Prism HR software to manage benefit administration tasks efficiently.<br>• Monitor and track the status of group insurance renewals, ensuring deadlines are met.<br>• Support compliance efforts by staying up-to-date on health insurance regulations and carrier policies.
<p>On behalf of our Client we are looking for an experienced Implementation Consultant to join their team based out of Illinois, but the position is a fully remote role. In this role, you will oversee client implementations and ensure seamless onboarding processes for businesses ranging from small to mid-sized enterprises. This opportunity is ideal for individuals who excel at managing multiple projects while building strong client relationships. </p><p>Please only apply if you have the following: Must have PrismHR experience, Must have PEO experience, Must have Implementation experience within a PEO.</p><p><br></p><p>Compensation: $65k-$75k </p><p>This is a fully remote position </p><p>Benefits: Medical, Dental, Vision, 401k </p><p>Hours: Flexible on time zone </p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee multiple client implementations, ensuring smooth transitions for businesses with 5–100 employees</p><p>• Guide clients through all stages of the onboarding process, including project planning, setup, policy configuration, funding methods, and data validation</p><p>• Conduct employee benefits orientation sessions and prepare comprehensive materials to support these presentations</p><p>• Partner with payroll and benefits specialists</p><p>• Review completed payroll data for accuracy</p><p>• Customize platform configurations</p><p>• Ensure a smooth transition of clients to the long-term support team</p><p>• Develop and refine training materials for both internal use and client education.</p>
<p><em>The salary range for this position is up to $190,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong><u>Position Responsibilities</u></strong></p><ul><li>Work with Senior Leadership Team and Financial Leadership Team to understand the company’s vision and strategy and develop integrated EPM vision and strategies that are aligned with the company's overall strategic initiatives and financial objectives</li><li>Facilitate the establishment of daily, weekly and monthly reporting requirements</li><li>Give significant input to the development of company enterprise structure required to achieve reporting requirements and coordinate with finance and IT resources towards implementation of a transaction systems all the way through EPM reporting systems</li><li>Participate in the selection and configuration of EPM reporting tools consisting of 1) Actual Consolidation, 2) Planning and Forecasting, 3) Workforce Planning, 4) Long Range Planning (3 to 5 years), 5) Integrated Management Reporting and 6) External / SEC Reporting among others [tools currently being implemented are Tagetik and SAP’s SAC]</li><li> Create the vision and strategies for actual, plan / forecast and long range planning reporting</li><li>Establish financial standard reports to assure “one version of the truth”</li><li>Create and govern required reporting Master Data Management (MDM) Change Control processes (for entities, profit centers, cost centers, chart of accounts, standard reporting formats among others) as part of the Enterprise Master Data Governance program.</li><li>Establish links between various transformation initiatives and business strategies using methods/approaches such as capability assessment, business/financial analysis, process management and re-design, organizational assessment and stakeholder management</li><li>Contribute with financial specific expertise in establishing governance program conducted by the Master Core Data Team.</li><li>Support acquisition integration efforts by developing/enhancing playbook activities and repeatable processes for efficient and timely integration of financial data</li><li>Provide direct oversight for the management and prioritization of key projects and milestones. Responsible for overall project/program quality assurance</li><li>Provide thought leadership to ensure program objectives are achieved and stakeholders are aligned</li><li>Work directly with key stakeholders and business partners to drive improvements in core financial processes such as close/consolidations; planning, budgeting and forecasting; and management reporting</li><li>Foster continuous improvement mindset to drive change, improve access to critical information and enhance decision support capabilities across finance</li></ul>
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
We are looking for an experienced Attorney/Lawyer to join our team in Buffalo Grove, Illinois. This role focuses on estate planning, probate processes, and providing legal counsel on special needs trusts and related areas. If you are passionate about helping clients navigate complex legal matters with professionalism and care, we encourage you to apply.<br><br>Responsibilities:<br>• Draft and customize estate planning documents, including special needs trusts and wills, to meet client needs.<br>• Provide expert advice on intricate estate and tax planning matters.<br>• Assist clients in navigating the estate administration and probate processes with clarity and precision.<br>• Offer legal counsel on Medicaid and other programs relevant to special needs planning.<br>• Prepare and manage guardianship petitions and oversee related proceedings.<br>• Deliver informative presentations to organizations and community groups about the firm's mission and services.<br>• Maintain meticulous organization and attention to detail in all legal processes and documentation.<br>• Build and nurture client relationships through consistent and clear communication.
<p>We are looking for a detail-oriented Mortgage Support specialist to join our team in Lake Forest, Illinois. In this Contract-to-Permanent position, you will play a key role in assisting loan officers and processors, ensuring smooth and efficient mortgage operations and accounting functions. This is an excellent opportunity to contribute to a dynamic environment while growing your expertise in mortgage lending and accounting support.</p><p><br></p><p>Responsibilities:</p><p>• Assist loan officers and processors with preparing files, entering data, and gathering necessary documentation.</p><p>• Maintain accurate and compliant client files and loan documentation in alignment with company and regulatory standards.</p><p>• Coordinate and track third-party services such as credit reports, appraisals, and title work.</p><p>• Communicate with clients, underwriters, and vendors to clarify or collect required documentation.</p><p>• Monitor and manage loan pipelines, ensuring timely follow-ups for pending items to support on-time closings.</p><p>• Process vendor invoices, prepare payment batches, and ensure accurate coding in accounting software.</p><p>• Perform bank and credit card reconciliations and handle employee expense reports and reimbursements.</p><p>• Generate reports for month-end close and assist with financial analysis as needed.</p><p>• Organize and maintain both digital and physical records for compliance and audit purposes.</p><p>• Support administrative tasks, including document filing, scanning, and records management, as well as ad hoc projects.</p>
