We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. This position offers a contract-to-permanent opportunity in the waste management and environmental services industry. The ideal candidate will be skilled in handling customer inquiries, resolving disputes, and maintaining excellent communication with clients and internal teams.<br><br>Responsibilities:<br>• Respond to customer inquiries and address issues through inbound and outbound calls.<br>• Collaborate with other departments to resolve customer disputes and ensure satisfaction.<br>• Process service requests, including contract creation, payment collection, and change of address updates.<br>• Handle billing complaints and coordinate investigations into service failures.<br>• Manage data entry tasks such as keying production paperwork and inputting order details.<br>• Conduct interviews with customers and record relevant information in company systems.<br>• Promote goodwill by delivering services in a detail-oriented and friendly manner.<br>• Seek cost-effective and environmentally sound solutions to customer service challenges.<br>• Perform general office tasks, including email correspondence and scheduling appointments.<br>• Assist with banking deposits and account adjustments when necessary.
<p>We are looking for a dedicated Customer Service Representative for a Menomonee Falls, WI area organization. You will play a key role in ensuring smooth communication with clients, processing orders efficiently, and maintaining high standards of service. This position is ideal for someone who thrives in a fast-paced environment and enjoys solving problems while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries promptly and professionally, ensuring their needs are met with clarity and efficiency.</p><p>• Process and manage incoming orders, ensuring accuracy and timely entry into the system.</p><p>• Prepare and provide detailed quotes to clients, addressing any questions or concerns regarding pricing or specifications.</p><p>• Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise.</p><p>• Maintain accurate records of customer interactions and transactions for reference and reporting purposes.</p><p>• Monitor order progress and communicate updates to clients as needed.</p><p>• Identify opportunities to improve customer service processes and contribute to enhancing overall client satisfaction.</p><p>• Handle complaints or concerns with empathy and professionalism, aiming to find effective resolutions.</p><p>• Stay informed about company products and services to offer accurate guidance and support.</p>
A Robert Half client is looking for a Member Services Representative to join their team near Hoffman Estates, Illinois. In this role, you will serve as a key point of contact for members, fostering positive relationships and assisting with their needs. The ideal candidate is detail-oriented, customer-focused, and experienced in claims processing and member services. <br> Key Details: Role: Member Service Associate (similar to CSR/Admin within financial services, insurance, banking, risk, or even healthcare billing/claims—NOT a call center position) Schedule: Mon–Fri, 8AM–4PM, 100% on-site Compensation/Benefits: $26–$29/hour, based on experience and education; overtime opportunities available + full benefits package Position Highlights: Serve as the first point of contact for insured members to process claims, answer inquiries, and update information Handle sensitive member data and documents, ensuring privacy, security, and compliance Work closely with beneficiaries throughout claims and changes (address updates, beneficiary designations, etc.) Perform administrative/research tasks and support department projects Maintain accurate records in Salesforce and other internal systems Participate in weekly team meetings and ongoing training as you grow in the role <br> If you are interested in contributing to a friendly and committed team that makes an impact for its members—and your experience aligns with any of the above—please apply!
<p>We are looking for a dedicated Collections Specialist for a New Berlin, WI area organization. In this role, you will play a key part in managing overdue accounts, maintaining positive customer relationships, and ensuring efficient cash application processes. This position is ideal for someone who thrives in a fast-paced environment and has a strong background in accounts receivable and collections.</p><p><br></p><p>Responsibilities:</p><p>• Contact clients to address overdue payments and negotiate payment arrangements.</p><p>• Respond to inbound calls and provide excellent customer service related to billing inquiries.</p><p>• Maintain accurate records of collections activities and update client accounts accordingly.</p><p>• Support the cash application process by ensuring timely and accurate allocation of payments.</p><p>• Collaborate with internal teams to resolve discrepancies and improve collections efficiency.</p><p>• Generate and review reports to monitor account statuses and identify areas for improvement.</p><p>• Ensure compliance with company policies and procedures during the collections process.</p><p>• Assist in implementing strategies to reduce outstanding balances and improve cash flow.</p><p>• Communicate effectively with customers to address concerns and ensure satisfaction.</p>
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Winter is here! Want to be with a company that will ensure you get to enjoy the holiday season? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
We are looking for a skilled Governance, Regulatory, and Compliance (GRC) Specialist to join our team in Lincolnshire, Illinois. This Contract to permanent position is essential for managing customer-facing trust and compliance programs while ensuring adherence to regulatory requirements within the U.S. K-12 education sector. The role involves leading compliance efforts, safeguarding student data privacy, and conducting risk assessments to maintain regulatory standards.<br><br>Responsibilities:<br>• Oversee the management and execution of customer-facing trust and compliance programs.<br>• Ensure compliance with U.S. K-12 education regulatory requirements, including laws related to student data privacy.<br>• Lead and manage SOC 2 compliance programs, including control implementation and audit processes.<br>• Conduct due diligence and integration activities for mergers and acquisitions to mitigate compliance risks.<br>• Translate complex regulatory requirements into actionable business processes and controls.<br>• Identify and assess risks related to data privacy and governance within the education sector.<br>• Collaborate with stakeholders across various levels to maintain compliance standards and address regulatory concerns.<br>• Monitor compliance using appropriate platforms and tools, ensuring continuous adherence to frameworks.<br>• Develop and implement strategies for readiness assessments and security audits.<br>• Provide expertise in frameworks such as ISO 27001 and other relevant certifications.
Key Responsibilities:<br>• Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment.<br>• Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems.<br>• Implement and support cloud services such as Azure, M365, and SharePoint.<br>• Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud).<br>• Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams.<br>• Conduct proactive maintenance and infrastructure health checks.<br>• Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.).<br>• Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions.<br>• Stay current on emerging technologies, be a champion for internal ITSM/ITIL practices and contribute to a culture of continuous learning.<br>________________________________________<br>Required Qualifications:<br>• 4+ years of experience in IT infrastructure, preferably in an MSP or consulting environment.<br>• Strong technical proficiency in:<br>o Windows Server/Desktop (2019+)<br>o Microsoft 365, Azure, SharePoint<br>o Firewalls, VLANs, VPNs, switching (Meraki/Cisco)<br>o Backup and DR platforms (Veeam, Datto, ArcServe)<br>o Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2)<br>• Hands-on experience with virtualization (VMware, Hyper-V).<br>• Expert understanding of ITSM/ITIL processes and methodology and incident/change management.<br>• Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto.<br>• Excellent documentation, time management, and client communication skills.<br>• Deep curiosity that leads to positive business outcomes for both clients and SSR.<br>• Servant-based, positive attitude toward solving client issues with a genuine desire to help. NO EXCEPTIONS!!!<br>________________________________________<br>Preferred Qualifications:<br>• IT certifications such as Azure Administrator Associate, CompTIA Security+, Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA.<br>• ITIL/ITSM certification.<br>• Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171).<br>• Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.
<p>Our client, a leading manufacturing organization, is seeking a detail-oriented Supply Chain professional for a 4-5 month contract assignment. This anonymized role will directly support purchasing, planning, and materials management activities. Candidates must be proficient with SAP and exhibit advanced data analysis skills to optimize supply chain operations.</p><p><strong>Responsibilities:</strong></p><ul><li>Place and manage Purchase Orders using ERP (SAP preferred), leveraging inventory, sales, work order, and forecast data to determine optimal delivery dates, quantities, and pricing.</li><li>Analyze reports (expedite, unacknowledged, past due POs) to preempt and resolve production interruptions.</li><li>Attend cross-functional meetings, providing updates and data-driven recommendations for inventory and operational decisions.</li><li>Monitor component usage against forecasts; proactively address potential overstock or stockouts through data analysis and mitigation.</li><li>Collaborate with Accounting on invoice discrepancies and vendor payment issues.</li><li>Interface with Quality and Suppliers to resolve non-conforming materials, including processing RMA, rework, and scrap activities.</li><li>Lead cost savings initiatives, inventory optimization projects, and support supplier set-up and evaluation using Excel and related tools.</li><li>Provide purchasing representation in product development, managing RFQs and component selection processes.</li><li>Plan, schedule, and release production orders to maximize on-time delivery and control inventory/costs.</li><li>Drive process improvements using Lean methodologies; prepare detailed status and KPI reports for leadership.</li><li>Support development and maintenance of inventory control systems, including data integrity and ERP best practices.</li></ul><p><br></p><p>This is a 4-5 month contract requiring on-site attendance and immediate availability. If you thrive in a data-driven, SAP-centric supply chain role and can deliver rapid results, we invite you to apply today.</p><p>Robert Half is an equal opportunity employer committed to workforce diversity.</p><p><strong>Ready to make an impact? Apply now or contact us to learn more about this project opportunity.</strong></p>
We are looking for a skilled Systems Engineer to join our team in Glendale, Wisconsin. In this role, you will collaborate closely with clients to deliver tailored solutions that meet their unique needs. This position offers an excellent opportunity to work with diverse hardware and software systems while mentoring less experienced team members.<br><br>Responsibilities:<br>• Provide expert-level support and troubleshooting for hardware and software systems to ensure optimal client performance.<br>• Collaborate with clients to assess their system requirements and deliver customized solutions.<br>• Manage and maintain Active Directory, Microsoft Windows Server, and Azure Active Directory environments.<br>• Implement and support Citrix technologies to enhance system functionality and user experience.<br>• Administer and troubleshoot Microsoft Exchange environments to ensure seamless communication systems.<br>• Offer guidance and mentorship to less experienced technical staff to foster their growth.<br>• Document system configurations, issues, and resolutions to maintain accurate records.<br>• Develop and implement strategies for system optimization and efficiency.<br>• Stay updated on emerging technologies to recommend innovative solutions.<br>• Communicate effectively with clients to build strong, trust-based relationships.
We are looking for an experienced Collections Supervisor or Team Lead to join our team in Skokie, Illinois. In this role, you will oversee a small team, ensuring effective credit and collections management while maintaining high organizational standards. This is a long-term contract position offering an excellent opportunity to contribute to the success of our credit operations.<br><br>Responsibilities:<br>• Supervise and guide a team responsible for commercial credit and collections activities.<br>• Ensure timely and accurate credit approvals based on company policies and analysis.<br>• Monitor team performance and provide coaching to meet departmental objectives.<br>• Oversee account management processes to maintain customer satisfaction and minimize overdue balances.<br>• Collaborate with other departments to streamline credit and collections workflows.<br>• Prepare and present reports on credit performance and collections outcomes.<br>• Identify and implement process improvements to enhance efficiency and accuracy.<br>• Resolve escalated issues with clients and provide solutions to complex credit situations.<br>• Maintain compliance with industry regulations and internal policies.<br>• Support team members in achieving their growth and development goals.
