<p>We are looking for an experienced Collection Manager to lead mortgage servicing collections operations in the Northwest Suburbs Illinois. This role will guide delinquency management efforts, strengthen borrower outreach strategies, and ensure service delivery meets regulatory, investor, and client expectations. The ideal candidate brings strong leadership skills, a deep understanding of mortgage collections, and a track record of improving team performance, compliance, and operational results.</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day mortgage collections activities across servicing portfolios, with a focus on reducing delinquency levels and meeting performance targets.</p><p>• Direct borrower contact strategies, account resolution efforts, and referral workflows to support effective delinquency management and positive customer outcomes.</p><p>• Maintain adherence to applicable federal and state collection laws, investor requirements, bankruptcy standards, and client obligations throughout department operations.</p><p>• Prepare the team and supporting documentation for internal reviews, client audits, regulatory examinations, and other compliance assessments.</p><p>• Oversee call quality programs to promote compliant communication, strong service standards, and a thorough borrower experience.</p><p>• Evaluate escalated cases and quality findings to uncover coaching needs and implement practical process improvements.</p><p>• Set departmental goals and monitor daily, weekly, and monthly results while providing guidance, feedback, and development for team members.</p><p>• Partner with Loss Mitigation, Bankruptcy, Foreclosure, and Customer Service teams to resolve complex borrower issues and support broader servicing initiatives.</p><p>• Identify opportunities to improve workflows, reporting, dialer usage, automation, and related tools to increase efficiency and strengthen operational controls.</p>
<p>We are looking for a Marketing & Communications Specialist to support outreach, storytelling, and donor engagement efforts with our client in Milwaukee, Wisconsin. This position blends content development, digital communications, and fundraising support to help strengthen public awareness and deepen community connections. The ideal candidate brings strong writing skills, comfort with web and social platforms, and the ability to manage multiple projects with care and consistency. <strong>This role is a Direct Hire opportunity and does not offer sponsorship at this time. Candidates must local and available for a full-time onsite schedule. </strong></p><p><br></p><p>Responsibilities:</p><p>• Create and distribute compelling communication materials, including newsletters, appeal messages, reports, media content, and promotional pieces that support fundraising and brand visibility.</p><p>• Manage website content and updates across organizational web properties, ensuring information is accurate, timely, and aligned with current campaigns and initiatives.</p><p>• Oversee day-to-day social media activity on platforms such as Facebook, Instagram, and YouTube, developing content that increases audience engagement and supports outreach goals.</p><p>• Build and maintain positive relationships with donors, sponsors, and community partners through thoughtful communication, stewardship, and follow-up activities.</p><p>• Support fundraising campaigns by coordinating email outreach, direct-mail-related messaging, audience lists, and donor appeals throughout the year.</p><p>• Produce creative assets such as invitations, flyers, graphics, and other branded materials to assist internal teams and member-facing initiatives.</p><p>• Research, write, edit, and format recurring publications and mission-focused content, including newsletters, reflections, and story-driven communications.</p><p>• Track donor and campaign information, maintain organized records, and prepare weekly or monthly reports that measure outreach and fundraising performance.</p><p>• Assist with the planning, promotion, and execution of appreciation gatherings and community or fundraising events.</p><p>• Help share organizational stories with external audiences through media outreach and other public-facing communication efforts as needed.</p>