<p>We’re looking for a seasoned sales leader to take on a strategic leadership role as our Call Center Sales Operations Manager. In this position, you’ll oversee a team of four experienced frontline managers who each lead their own group of call center representatives. Your mission will be to drive performance, coach and develop leadership talent, and optimize sales operations across the department. This is an ideal opportunity for someone who began their career in sales and has successfully progressed through the ranks of call center management, bringing both hands-on experience and a big-picture mindset.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, mentor, and develop four sales managers and a team of agents to ensure alignment with sales goals, KPIs, and operational excellence</li><li>Analyze performance data to identify trends, implement strategies, and improve conversion rates, customer satisfaction, and team productivity</li><li>Collaborate with senior leadership to shape and execute sales initiatives, training programs, and process improvements</li><li>Provide actionable feedback and guidance to managers to foster continuous improvement and accountability</li><li>Champion a culture of motivation, ownership, and high performance across all levels of the call center</li></ul>
<p>We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>Responsibilities:</p><p>• Oversee daily workflow and ensure customer service operations are running smoothly.</p><p>• Approve expedited shipping for replacements and warranty claims as necessary.</p><p>• Process order cancellations and warranty replacement orders using internal systems.</p><p>• Address and resolve representative inquiries to support issue resolution.</p><p>• Review and release orders placed on hold to maintain efficient processing.</p><p>• Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.</p><p>• Identify and correct errors in orders, including line, header, and address discrepancies.</p><p>• Monitor queues and track inbound call volumes to optimize team responsiveness.</p><p>• Approve partial refunds and ensure proper documentation is maintained.</p>
A highly regarded organization in Bristol PA is seeking a Customer Service Representative for a seasonal job opportunity. This position starts as on-site, Monday through Friday. Once training is complete and you are fully trained you will be able to work remotely on Fridays. During training the hours for this position are 9am-5:30pm. Once training is complete the daily work hours are 11:30am-8pm, with occasional Saturdays, between the hours of 8am-6pm. <br><br>Key Responsibilities:<br>Provide Exceptional Customer Service: Address customer inquiries promptly and professionally through telephone and email communications. Areas of assistance include order processing, returns, delivery updates, billing inquiries, and account information updates.<br><br>Problem Resolution: Effectively resolve customer concerns, identify trends, and share insights or feedback with the management team to ensure service improvements.<br><br>Administrative Tasks: Maintain accurate records, complete system updates, and manage required paperwork efficiently and with attention to detail.<br>Continuous Learning: Stay updated on product knowledge, system processes, and service procedures with the support of the management team.<br><br>Qualifications and Skills:<br>Strong interpersonal and communication skills with the ability to handle challenging customer interactions professionally.<br>Proven customer service experience, preferably in a call center environment.<br>Proficient in data entry, email correspondence, and using customer service systems.<br><br>Adaptability in a dynamic environment with a commitment to maintaining high performance standards in productivity, quality, and dependability.<br>Ability to work a flexible schedule, including weekdays, weekends, holidays, and remote assignments as needed.<br><br>For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
<p>Robert Half is seeking an experienced <strong>Contract Manager</strong> for a dynamic <strong>contract-to-hire opportunity</strong> in Princeton, NJ, offering a hybrid work schedule (3 days onsite, 2 days remote). The ideal candidate will bring expertise in <strong>contract lifecycle management</strong>, <strong>cross-functional collaboration</strong>, and <strong>rebate/discount programs</strong> while ensuring compliance and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>1. Manage Contract Lifecycle:</strong></p><ul><li>Assist in the drafting, negotiation, execution, and management of payer, specialty pharmacy, and GPO agreements, including rebate, discount, and data-sharing contracts.</li><li>Ensure contracts comply with organizational requirements and regulatory guidelines.</li></ul><p><strong>2. Execute Contract Operations:</strong></p><ul><li>Supervise the setup, validation, and implementation of contract terms in relevant systems.</li><li>Monitor contract performance to ensure adherence to agreed-upon terms.</li></ul><p><strong>3. Validate and Process Rebates:</strong></p><ul><li>Collaborate with Rebate Operations and Finance teams to ensure accurate rebate calculations and timely payments.</li><li>Address discrepancies and ensure compliance with rebate terms.</li></ul><p><strong>4. Foster Cross-Functional Partnerships:</strong></p><ul><li>Build strong working relationships with Legal, Finance, Pricing, Market Access, Trade, and Compliance teams to ensure effective contract alignment and execution.</li><li>Act as a key point of contact to resolve contract-related issues collaboratively.</li></ul><p><strong>5. Manage Contract Systems:</strong></p><ul><li>Utilize and maintain contract management and rebate tools (e.g., Model N, Revitas, Vistex, iContracts) to track contract performance, validation, and intake processes.</li></ul><p><br></p>
<p>The salary for this position is 100,000 - 110,000. The benefits include paid time off, health insurance and holidays.</p><p><br></p><p>A growing CPA firm in the Edison area is seeking a Senior Tax Accountant with experience in high net worth and partnership tax in a quality CPA firm. This position offers an opportunity to work at home or several days a week in the office. The successful candidate should be able to commute to Edison several times a month. Responsibilities include extensive high net worth, corporate, and partnership tax preparation and planning on a national level. The ability to prepare financial statements is also required. Experience in a local to midsize CPA firm is also preferred. The firm also offers an excellent compensation and benefits package. To be considered please send your resume as a Word attachment. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.</p>
<p>We are looking for a skilled Staff Accountant to join our team in Bethlehem, Pennsylvania. As part of a dynamic manufacturing company, you will play a vital role in managing financial operations and contributing to the organization's overall success. This position offers an excellent opportunity to grow your career while working in a fast-paced and collaborative environment.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Maintain general ledger accounts, ensuring accurate entries and timely reconciliations.</p><p>• Oversee month-end and year-end closing processes to ensure financial statements are complete and accurate.</p><p>• Prepare detailed financial reports, analyzing variances and ensuring compliance with relevant accounting standards.</p><p>• Coordinate with auditors to facilitate internal and external audits, ensuring timely and accurate financial reviews.</p><p>• Manage corporate tax filings, including sales tax and corporate tax returns.</p><p>• Review and improve financial controls and processes to enhance efficiency and accuracy.</p><p>• Support cost accounting activities and provide insights into manufacturing financial operations.</p><p>• Assist in the preparation of budgets and forecasts to support strategic business planning.</p><p>• Ensure compliance with tax regulations and accounting policies.</p><p>• Collaborate with cross-functional teams to address financial inquiries and provide actionable recommendations.</p>
<p>Robert Half is seeking a highly organized and detailed-oriented Office Manager to oversee administrative operations and maintain optimal workplace efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day office operations to ensure a smoothly running workplace.</li><li>Coordinate communications and workflows between teams and departments.</li><li>Supervise administrative staff and provide leadership, mentoring, and performance feedback.</li><li>Maintain office supplies inventory, including ordering and organizing materials as needed.</li><li>Oversee the maintenance of office equipment and liaise with service providers.</li><li>Manage schedules, appointments, and calendars for key organizational leaders.</li><li>Assist in planning and executing office events, meetings, or training sessions.</li><li>Serve as a point of contact for internal and external stakeholders, ensuring excellent communication and customer service.</li><li>Develop and implement office policies, procedures, and protocols to streamline operations.</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>We are looking for an Administrative Assistant to join a non-profit organization. This is a contract position requiring on-site work, with responsibilities focused on supporting clients and ensuring efficient administrative operations. The ideal candidate will be bilingual in English and Spanish and possess excellent organizational and communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service to clients by addressing inquiries and ensuring a welcoming experience.</p><p>• Assist with the client intake process, including gathering relevant information and documentation.</p><p>• Obtain and manage medical records from clients as part of case preparation.</p><p>• Help clients with completing applications for Social Security disability benefits.</p><p>• Answer inbound and outbound calls, addressing client needs and scheduling appointments.</p><p>• Maintain accurate records through data entry and document management.</p><p>• Coordinate and manage email correspondence in a timely and organized manner.</p><p>• Use Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint, for various administrative tasks.</p><p>• Ensure schedules are organized and appointments are confirmed for clients and staff.</p>
<p>We are looking for a skilled Business Analyst to join our team. This Contract-to-permanent position offers an exciting opportunity to work closely with leadership in developing effective sales and marketing programs while driving operational excellence. The role requires strong analytical capabilities, excellent communication skills, and a collaborative approach to delivering impactful business solutions.</p><p><br></p><p>Responsibilities:</p><p>• Partner with leadership to translate sales and marketing strategies into actionable plans and programs.</p><p>• Design and maintain process documentation, workflows, and reporting dashboards for sales operations, including lead management and pipeline tracking.</p><p>• Conduct data analysis on market trends and client behavior to identify opportunities for growth and improvement.</p><p>• Develop sales playbooks, partner scorecards, and tools to monitor performance metrics effectively.</p><p>• Define and implement key performance indicators (KPIs) and reporting frameworks for leadership decision-making.</p><p>• Collaborate with marketing teams to align campaigns, messaging, and resources with sales objectives.</p><p>• Gather business requirements and coordinate with technical teams to support CRM, PSA, and marketing automation tool integrations.</p><p>• Prepare comprehensive presentations and documentation for internal stakeholders, partners, and clients</p>
<p>Position description:</p><p><br></p><p> The successful candidate would join a team of 6 - 10 developers working in the customer service space to deliver new omnichannel functionality to both customers and contact center agents. There will be a blend of Twilio Azure and on-premise custom code required among a blend of different technologies. The candidate will be required to possess or learn the accompanying business logic in order to interpret requirements and deliver production-worthy APIs that will serve as the backbone of the omnichannel customer experience.</p><p><br></p><p> Daily responsibilities will include attending daily SCRUM completing user story tasks involving design data extraction transformation integration and testing. The candidate will also be required to demo their completed user stories for the business at biweekly demos.</p><p><br></p><p> The candidate will need to be skilled at dealing with requirements that may be ambiguous and be able to make progress in a fast-paced environment with little oversight.</p><p><br></p><p>General:</p><p><br></p><p> Full-stack application development experience - 5 years of experience hands-on writing code hands-on writing code must be the primary duty of most recent position</p><p><br></p><p> Strong verbal/written communication facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers.</p><p><br></p><p> Assertive leadership Agile scrum experience.</p><p><br></p><p> Ability to take a requirement document work through any ambiguity and follow through to implementation</p><p><br></p><p> Strong analytical and problem-solving abilities.</p><p><br></p><p> Ability to understand complex architectures and be comfortable working with multiple teams</p><p><br></p><p> Strong work ethic and a team player</p><p><br></p><p> Ability to conduct performance analysis capacity management and troubleshoot large scale distributed systems</p><p><br></p><p> Enthusiasm toward technology willingness to learn</p><p><br></p><p>Required skills:</p><p><br></p><p> Web-services 3rd party APIs tools like Postman SoapUI Fiddler</p><p><br></p><p> .Net Core Entity Framework Core</p><p><br></p><p> WEB API RESTful services</p><p><br></p><p> CSS frameworks such as Bootstrap or Angular Material</p><p><br></p><p> JavaScript frameworks such as Angular or React</p><p><br></p><p> Serverless Azure Compute Services such as App services Azure Functions Logic Apps</p><p><br></p><p> Data infrastructure services such as Azure Event Hub Service Bus</p><p><br></p><p> Azure Storage such as Blob Storage Data Lake Store Cosmos DB Azure SQL</p><p><br></p><p> Azure DevOps Build CI/CD Pipelines</p><p><br></p><p> SQL Server must have a solid understanding of SQL tuning indexing query costs</p><p><br></p><p> Unit and Integration Testing</p><p><br></p><p> Understanding of SOLID design principles secure coding practices</p><p><br></p><p><br></p>
<p>We are looking for a skilled and detail-oriented Construction Office Manager to join a boutique construction company in New York, New York, on a contract basis. This position, lasting 1-2 months, involves overseeing administrative operations, supporting project close-out processes, and ensuring the smooth functioning of daily office activities. Ideal candidates will have prior experience in the construction industry, strong organizational skills, and proficiency with essential software tools.</p><p><br></p><p>Responsibilities:</p><p>• Manage and coordinate the company’s calendar, including scheduling meetings with clients and leadership.</p><p>• Oversee general office administration tasks, such as organizing and filing documents, maintaining project records, and tracking close-out logs.</p><p>• Facilitate project close-out activities by preparing and managing RFIs and ensuring all required documentation is completed.</p><p>• Organize and lead client meetings to ensure seamless project completion processes.</p><p>• Monitor office supply levels and place orders as needed to maintain inventory.</p><p>• Handle accounts payable tasks and other financial administrative duties.</p><p>• Utilize tools like Microsoft Office Suite, Dropbox, Asana, and WhatsApp to streamline communication and document management.</p><p>• Support construction-specific activities, including record keeping and assisting with project management tasks.</p><p>• Assist with receptionist duties, providing a welcoming and organized environment for clients and visitors.</p>
<p>We are looking for a dynamic Service Manager to lead and oversee the operations of our service department in Nazareth, Pennsylvania. This role is ideal for an experienced individual passionate about delivering exceptional service, managing teams, and strengthening customer relationships. As a key leader, you will ensure the department runs smoothly, efficiently, and aligns with organizational goals.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Lead and inspire a team of service technicians and support staff, fostering a culture of collaboration and excellence.</p><p>• Manage daily operations within the service department to ensure timely and high-quality maintenance and repairs.</p><p>• Build and maintain strong customer relationships by addressing their needs and ensuring satisfaction with service delivery.</p><p>• Analyze and monitor performance metrics such as productivity, turnaround times, and profitability to drive improvements.</p><p>• Oversee scheduling, resource allocation, and workflow optimization to enhance department efficiency.</p><p>• Collaborate with sales and parts teams to deliver value-added services and drive revenue growth.</p><p>• Enforce compliance with safety protocols, company policies, and manufacturer standards.</p><p>• Identify and implement process improvements to reduce costs and elevate service capabilities.</p><p><br></p>
<p>Public Accounting Firm located in the Montgomery County area is looking to staff an Accounting Office Manager who can audit and review a high volume of tax returns while maintaining the day-to-day administrative operations. In this role, you will assist with accounting and administrative tasks in addition to: manage daily accounting activities, schedule office gatherings, oversee staff training, order office supplies, build and maintain strong customer relationships, ensure compliance with policies and procedures, and research industry development. This Accounting Office Manager must have proven knowledge of administrative practices, generally accepted accounting principles and human resources expertise</p><p><br></p><p>Major Responsibilities </p><p>· Oversee the accounts payable/receivable process</p><p>· Manage order entry transactions</p><p>· Order office supplies</p><p>· Reviewing/Auditing Tax Returns</p><p>· Assist with administrative support</p><p>· Data Management</p><p>· Maintain internal file/record keeping system</p><p>· Coordinate internal and external audits</p><p>· Spreadsheet Maintenance</p><p>· Draft email correspondence</p>
<p>Prestigious firm within the manufacturing industry seeks an AP Specialist with proven ERP expertise. The AP Specialist will be responsible for processing invoices, reconciling expenses, resolving purchase order discrepancies, maintaining the general ledger, processing credit memos, reconciling monthly financial statements, preparing checks, communicating with outside vendors as needed, and overseeing the petty cash balance. The successful candidate must have excellent Microsoft Excel skills, knowledge of best practices in accounting, strong to multi-tasking abilities, and the ability to communicate effectively with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently process and verify vendor invoices in ERP, ensuring control over expenses.</p><p>• Analyze invoice/expense reports and record entries to charge expenses to accounts and cost centers.</p><p>• Verify and post transactions to maintain accounting ledgers.</p><p>• Reconcile monthly statements and related transactions to verify vendor accounts.</p><p>• Disburse petty cash by recording entry and verifying documentation.</p><p>• Calculate requirements on paid invoices to report sales taxes.</p><p>• Maintain confidentiality to protect the organization's value.</p><p>• Participate in educational opportunities to update job knowledge.</p><p>• Complete assigned tasks to support GL Accounting and other tasks assigned by Controller/GL Supervisor.</p>
We are looking for a highly organized and proactive Office Manager to oversee the daily operations of our office in New York, New York. This Contract position requires a detail-oriented individual who can efficiently manage multiple tasks and ensure the office runs smoothly. If you have a passion for creating an optimal work environment and thrive in a fast-paced setting, we encourage you to apply.<br><br>Responsibilities:<br>• Maintain a clean, organized, and welcoming office environment to support daily operations.<br>• Monitor office supplies and inventory levels, placing orders as necessary to ensure availability.<br>• Establish and manage relationships with vendors, including ShredIt, Bevi, WB Mason, Fresh Direct, and Corporate Essentials.<br>• Oversee the procurement and restocking of snacks and beverages to meet the needs of the team.<br>• Sort and distribute incoming mail and coordinate outgoing mail processes, both electronic and physical.<br>• Collaborate with building management to resolve issues related to repairs, services, or large deliveries.<br>• Handle scheduling for conference rooms, coordinate food orders for meetings, and assist with travel arrangements.<br>• Support the planning and execution of onsite and offsite meetings, ensuring all logistics are in place.
<p>Robert Half is seeking an experienced Interim Director of Facilities for a long-term on-site contract role in Flemington, NJ. The ideal candidate will be responsible for overseeing and managing all facets of facilities operations, ensuring quality services, fiscal responsibility, and team leadership. This is an excellent opportunity for a seasoned facilities expert to play a critical role in ensuring operational efficiency within a dynamic healthcare environment.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ol><li><strong>Fiscal Oversight</strong>:</li></ol><ul><li>Develop, implement, and monitor all departmental budgets to ensure compliance with financial goals.</li><li>Ensure prompt vendor payments and maintain sound financial practices.</li></ul><ol><li><strong>Human Resource Management</strong>:</li></ol><ul><li>Oversee hiring, scheduling, disciplinary actions, and performance evaluations for the facilities team.</li><li>Create a positive and efficient work environment for the department.</li></ul><ol><li><strong>Committee Participation</strong>:</li></ol><ul><li>Actively participate in assigned hospital committees to further departmental and organizational goals.</li></ul><ol><li><strong>Staff Monitoring and Development</strong>:</li></ol><ul><li>Monitor staff performance and coach team members to ensure delivery of excellent service and high-quality work.</li><li>Provide opportunities for continuous improvement and hardwired implementation of service enhancements.</li></ul><ol><li><strong>Supervisory Leadership</strong>:</li></ol><ul><li>Supervise multiple roles, including but not limited to Engineering, Maintenance, Grounds, Power Plant, and clerical staff.</li></ul>
<p>Job Posting: Accounting Assistant</p><p>Location: Bergen County, NJ</p><p>Job Type: Full-Time</p><p><br></p><p>Join their dynamic and supportive team, a leading manufacturer in Bergen County, NJ. We are seeking a detail-oriented and motivated Accounting Assistant to support our accounting and administrative functions.</p><p><br></p><p>Accounts Receivable</p><p>• Administer cash receipts processing and posting in SAP software</p><p>• Prepare checks received for deposit</p><p>• Maintain the specialized receipts file for customer service</p><p>• Follow up on and resolve customer payments variances</p><p>• Ensure all customer prepayments are appropriately applied in SAP</p><p>• Maintain shared mailbox for accounts receivable</p><p>• Prepare invoices to group affiliates ensuring all supporting documentation is complete</p><p><br></p><p>Accounts Payable</p><p>• Administer vendor bill processing from receipt to approval and perform financial system precoding</p><p>• Process payments to vendors in SAP software</p><p>• Distribute payments to vendors using CashPro Bank of America, vendor portals, or by check</p><p>• Track monthly vendor invoices to prepare for month end</p><p>• Maintain continuous organized file of outstanding vendor invoices</p><p>• Maintain organization of vendor payment files and profiles in SAP</p><p>• Collect and organize W9’s, prepare year end 1099’s</p><p>• Maintain shared mailbox for accounts payable</p><p>• Review and process expense reports in Concur</p><p><br></p><p>Banking</p><p>• Download previous day and current day banking activity</p><p>• Review of all daily cash activity: posting receipts, reviewing and confirming payments, posting journal entries for Concur payments; performing daily cash reconciliations</p><p>• Reconcile all credit card statements monthly</p><p><br></p><p>Other</p><p>• Prepare month end reports for commissions and royalties</p><p>• Process journal entries in SAP</p><p>• Prepare financial reports as directed</p><p>• Maintain fixed assets monitoring and laptop list with user information</p><p>• Prepare periodic intercompany transaction reconciliation reports</p><p><br></p><p>Administrative Duties</p><p>• Supporting Controller in all aspects of office organization and ensuring that the office runs efficiently. Assist in the overall improvement of the operations systems, including but not limited to</p><p>• Organize and maintain financial filing system, including mid-year and year-end clean up</p><p>• Provide general administrative and clerical support as needed</p><p>• Maintain office and kitchen supplies</p><p>• Organize in house lunches for meetings when necessary and organize events for outside activities</p><p>• Maintain office equipment</p><p>• Liaise with building management for facility issues and service/reservation requests</p><p>• Maintain documentation on lab purchase orders, matching up purchases order with invoices and getting approvals</p><p><br></p><p><br></p>
We are looking for a skilled Microsoft 365 Administrator to oversee the implementation, management, and optimization of Microsoft 365 applications and solutions. Based in Easton, Pennsylvania, this role will involve ensuring seamless integration, maintaining security standards, and delivering training to staff and end-users. The ideal candidate will have hands-on experience with Azure cloud services and a strong ability to develop governance documentation while staying updated on emerging technologies.<br><br>Responsibilities:<br>• Research, recommend, and implement Microsoft 365 solutions, including applications like Teams, SharePoint, OneDrive, and PowerApps.<br>• Manage and administer Microsoft Outlook and Exchange systems to ensure optimal functionality.<br>• Create, maintain, and update governance documentation for Microsoft 365 applications.<br>• Provide technical support to employees for configuration issues and general troubleshooting across Microsoft 365 applications.<br>• Collaborate with stakeholders to enforce application compliance and ownership of site content.<br>• Partner with vendors and internal teams to test and integrate applications with Microsoft 365.<br>• Oversee security administration for Microsoft 365 in coordination with the information security team.<br>• Monitor updates and new releases for Microsoft 365, ensuring campus-wide communication about upcoming changes.<br>• Deliver training programs for staff and end-users on Microsoft 365 applications such as Teams, OneDrive, and Outlook.<br>• Provide maintenance and system support to ensure consistent application uptime and efficient performance.
