We are looking for a detail-oriented Customer Service Representative to join our team in East Rutherford, New Jersey. In this Contract to permanent position, you will play a key role in delivering exceptional service to our clients while collaborating with internal and external stakeholders to ensure smooth operations. This role requires strong communication skills, a proactive mindset, and the ability to manage customer needs efficiently.<br><br>Responsibilities:<br>• Build and maintain strong relationships with customers to ensure satisfaction and loyalty.<br>• Prepare and provide accurate quotes to customers in a timely manner.<br>• Process orders by entering them into the system and confirming details with customers.<br>• Offer support to the Sales team by managing quotations, delivery updates, and order reports.<br>• Address customer inquiries regarding order status, shipments, and any backorder situations.<br>• Resolve operational issues related to deliveries, invoicing, and returns with a focus on customer satisfaction.<br>• Collaborate with supply chain, logistics, and sales departments to deliver top-notch customer service.<br>• Participate in daily shipping activities, including preparing shipping documents and maintaining accuracy.<br>• Conduct regular calls with customers to review service quality and address any concerns.
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fairfield, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency.</p><p>• Handle product returns, warranty claims, and other customer-related issues with professionalism.</p><p>• Generate and maintain detailed reports for sales teams and clients, providing valuable insights.</p><p>• Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction.</p><p>• Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives.</p>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Jackson, New Jersey. This is a long-term contract position offering an excellent opportunity to work in a dynamic environment while providing exceptional support to clients. Ideal candidates will thrive in multitasking and enjoy contributing to a positive organizational culture.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients, ensuring their needs are met effectively.<br>• Manage customer accounts, updating records and resolving inquiries promptly.<br>• Collaborate with colleagues to foster teamwork and support company goals.<br>• Demonstrate professionalism and empathy while addressing customer concerns.<br>• Maintain accurate and organized documentation of client interactions.<br>• Assist in promoting a positive work culture through active participation and engagement.<br>• Shadow colleagues during the onboarding process to gain a thorough understanding of responsibilities.<br>• Uphold business casual standards while representing the company.<br>• Handle time approvals and scheduling tasks efficiently.<br>• Support nursing home clients by addressing their unique pest management needs.
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
<p>We are looking for a dedicated Technical Support Specialist. This role involves providing exceptional support to customers while managing technical cases from start to finish. You will play a key role in ensuring seamless communication, documentation, and collaboration across departments to achieve efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage technical cases from initiation to closure, ensuring timely and accurate resolution.</p><p>• Maintain clear and attentive communication with customers throughout the support process.</p><p>• Document all activities, testing outcomes, and resolutions with attention to detail.</p><p>• Provide assistance to internal teams in quality assurance, testing, and tracking hardware and software issues.</p><p>• Troubleshoot software-related technical issues as your expertise develops.</p><p>• Identify and address process inefficiencies, proposing improvements to streamline workflows.</p><p>• Collaborate effectively with engineering, logistics, and sales teams to resolve complex issues.</p><p>• Utilize tracking systems to monitor progress and ensure all cases are updated promptly.</p>
We are looking for a skilled Customer Service Representative to join our team in New York, New York. This is a Contract to permanent position within the dynamic Real Estate & Property industry. The role requires a detail-oriented individual with excellent communication skills and the ability to handle customer inquiries professionally and efficiently.<br><br>Responsibilities:<br>• Respond to inbound and outbound customer calls, ensuring a positive and helpful experience.<br>• Address customer inquiries via email correspondence in a timely and accurate manner.<br>• Perform data entry tasks to maintain and update customer records accurately.<br>• Utilize Microsoft Excel and Word to manage and organize information effectively.<br>• Schedule appointments and coordinate with customers and internal teams.<br>• Process order entries while maintaining a high level of attention to detail.<br>• Apply call center and customer service expertise to resolve issues promptly.<br>• Use Yardi software to assist with property management-related tasks, if applicable.<br>• Collaborate with other departments to ensure seamless customer support.
We are looking for a Facilities Assistant to join our team on a contract basis in New York, New York. This position involves hands-on support for facility-related tasks, event setups, and overall office maintenance. The ideal candidate will be proactive, efficient, and committed to delivering exceptional service in a dynamic environment.<br><br>Responsibilities:<br>• Restock refrigerators and maintain cleanliness across office spaces.<br>• Perform physical tasks such as moving boxes and disposing of garbage.<br>• Load and unload dishwashers as part of kitchen area maintenance.<br>• Assist with catering cleanup and ensure kitchen spaces are orderly.<br>• Provide event setup support and mailroom assistance.<br>• Offer general office support under the direction of the Workplace Experience Manager.<br>• Engage professionally with clients, delivering excellent customer service.<br>• Monitor and maintain supplies across the facility.<br>• Handle tasks reactively and adapt to changing priorities quickly.
We are seeking a dedicated Customer Care Social Media Specialist to join our team in Edison, New Jersey. This is a long-term contract position where you will play a pivotal role in engaging with customers across various social media platforms, ensuring their concerns are addressed with attention to detail and care. The role requires a hybrid schedule, working four days in the office and one day remotely, with occasional weekend shifts conducted remotely.<br><br>Responsibilities:<br>• Monitor and respond to customer inquiries and complaints on social media platforms, maintaining an attentive and consistent corporate voice.<br>• Collaborate with the corporate communications team to draft responses and develop content that addresses customer concerns effectively.<br>• Research and analyze customer feedback from public sites and blogs to identify trends and escalate issues as necessary.<br>• Provide resolutions to customer complaints, including issuing refunds or goodwill gestures within established guidelines.<br>• Use the Price Plus database to access customer profiles, update information, and address inquiries related to promotions.<br>• Advise the social media communications team on trending topics, recalls, and promotional programs to ensure alignment with customer needs.<br>• Create scripts and response libraries to maintain a unified voice across all communication channels.<br>• Track and report social media trends and customer concerns to help guide decision-making and improve customer satisfaction.<br>• Develop educational and consumer-facing content to proactively address issues and enhance brand reputation.<br>• Support the customer care team by sharing knowledge of current social media promotions and campaigns.
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this long-term contract position, you will play a pivotal role in providing technical support and resolving system-related issues for end-users. This is an excellent opportunity for individuals with strong troubleshooting skills and a passion for ensuring smooth IT operations.<br><br>Responsibilities:<br>• Provide timely and effective technical support to resolve hardware, software, and system issues.<br>• Manage and maintain Active Directory accounts, ensuring proper access and security settings.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Respond to service desk tickets promptly, documenting resolutions and escalating issues when necessary.<br>• Assist end-users with basic troubleshooting and provide guidance on system usage.<br>• Collaborate with IT teams to identify recurring issues and implement solutions.<br>• Maintain accurate records of technical support activities and updates.<br>• Ensure compliance with company policies and procedures while addressing IT-related concerns.<br>• Test and deploy software updates and patches as needed.<br>• Deliver exceptional customer service to enhance user satisfaction and productivity.
<p>We are looking for a dedicated Returns Coordinator to join our team near Saddle Brook, New Jersey. This position focuses on managing customer returns and claims, ensuring accurate documentation, and delivering exceptional service to both internal teams and external clients. As this is a long-term contract role, it offers an excellent opportunity to build expertise in the pharmaceutical industry while contributing to operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage customer return requests, issuing necessary return authorization numbers and ensuring compliance with company policies.</p><p>• Investigate shipping discrepancies, including shortages, overages, and mis-shipments, while documenting financial impacts.</p><p>• Collaborate with the distribution center to verify the condition of returned items and confirm product authenticity using original sales records.</p><p>• Maintain detailed and organized digital and physical records of all return claims, keeping stakeholders informed throughout the process.</p><p>• Coordinate directly with customers to arrange logistics for returns, including call tags for damaged items attributed to customers or carriers.</p><p>• Work closely with Account Services, Quality Assurance, and Finance to resolve discrepancies and finalize credits, replacements, or adjustments.</p><p>• Analyze returned items to determine appropriate disposition, such as restocking, destruction, return to vendor, or scrapping.</p><p>• Respond promptly and professionally to customer inquiries, providing clear information about returns, claims, and resolutions.</p><p>• Utilize SAP and other internal systems to enter and update data, ensuring accuracy and completeness.</p><p>• Apply strong analytical skills and independent judgment to support efficient decision-making on claim outcomes.</p>
<p>We are in the service industry, located in New Jersey and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.</p><p><br></p><p>Responsibilities:</p><p>• Handle technical support tickets, with a focus on product-related concerns.</p><p>• Deliver high-quality product support to customers, addressing inquiries related to our platform.</p><p>• Utilize SQL queries to delve into customer data and investigate issues.</p><p>• Aid customers in understanding product features, best practices, and technical configurations.</p><p>• Collaborate with the development team to identify, escalate, and rectify software bugs.</p><p>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.</p><p>• Develop and upkeep support documentation to streamline troubleshooting processes.</p><p>• Contribute to improving the platform by providing valuable feedback from customers.</p>
We are looking for a dedicated Call Center Specialist to join our team in Somerset, New Jersey. In this role, you will handle inbound customer inquiries, provide exceptional service, and ensure customer satisfaction through efficient communication and problem-solving. This is a long-term contract position offering the opportunity to work in a dynamic environment within the health and biotech industry.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer questions and concerns with professionalism.<br>• Deliver high-quality customer service by effectively handling inquiries and resolving issues.<br>• Maintain accurate records of customer interactions and transactions.<br>• Collaborate with team members to enhance customer experience and share best practices.<br>• Utilize basic office tools and software to manage call center operations efficiently.<br>• Ensure compliance with company policies and procedures during all interactions.<br>• Provide detailed product or service information to customers when required.<br>• Identify and escalate unresolved issues to the appropriate department for further assistance.<br>• Demonstrate a thorough understanding of call center processes and standards.<br>• Continuously strive to improve customer satisfaction through proactive communication and support.
We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Teterboro, New Jersey. As the first point of contact for visitors and callers, you will play a critical role in ensuring smooth daily operations and maintaining a welcoming environment. This is a Contract position ideal for individuals with strong interpersonal and administrative skills.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a detail-oriented and friendly first impression.<br>• Manage a multi-line phone system, directing calls to appropriate departments or individuals.<br>• Handle administrative tasks such as data entry, file organization, and maintaining records.<br>• Utilize Microsoft Office applications, including Word, Excel, and Outlook, to support daily operations.<br>• Coordinate concierge services, including scheduling and assisting with inquiries.<br>• Provide exceptional customer service by addressing client and employee needs promptly.<br>• Maintain the front desk area, ensuring it is clean and organized at all times.<br>• Assist with distributing mail and handling incoming and outgoing packages.<br>• Collaborate with team members to support office-wide initiatives and activities.<br>• Uphold confidentiality and a high standard of conduct in all interactions.
We are looking for a skilled Executive Support specialist to deliver exceptional technical assistance to senior leadership and organizational users in Hoboken, New Jersey. This role requires a proactive and customer-focused individual who can manage technology environments, troubleshoot issues, and provide seamless support during high-profile events. The ideal candidate will combine technical expertise with strong communication skills to ensure a reliable and efficient user experience.<br><br>Responsibilities:<br>• Provide personalized technical support to executives and senior leaders, both on-site and remotely.<br>• Assist during critical events such as leadership meetings, presentations, and town halls by ensuring all technology functions smoothly.<br>• Manage and maintain executive devices, including laptops, mobile phones, conferencing systems, and collaboration tools.<br>• Respond promptly to urgent technical issues, ensuring quick resolution and a high standard of service.<br>• Analyze recurring problems and propose long-term solutions to enhance user experience.<br>• Handle confidential data and workflows with discretion and integrity.<br>• Act as a bridge between IT and business units to foster strong relationships and trust.<br>• Collaborate with other IT teams to address complex technical challenges.<br>• Support and configure hardware, software, networking, and collaboration tools such as Microsoft Teams and Zoom.<br>• Maintain accurate documentation of issues and align with service management protocols.
<p>Property Associate / Administrative Support</p><p>On-site | Near Lyndhurst, NJ</p><p>Overview</p><p> We’re looking for a dependable and organized Property Associate to support the day-to-day administrative and basic accounting needs of a property management team. This role supports one or more buildings and works closely with tenants, vendors, and internal staff to keep operations running smoothly.</p><p>Key Responsibilities</p><ul><li>Assist with accounts payable by reviewing and coding invoices</li><li>Support accounts receivable tasks such as billing, statements, and basic collections follow-up</li><li>Track expenses and help ensure costs stay within budget</li><li>Maintain lease-related documents and track important dates and notices</li><li>Monitor emails, phone calls, and work order requests and route as needed</li><li>Handle general office duties including filing, mail distribution, and correspondence</li><li>Prepare basic reports and maintain organized paper and electronic files</li><li>Update contact lists for tenants, vendors, and internal staff</li><li>Coordinate meetings, conference rooms, and occasional events</li><li>Assist with visitor and vendor access requests</li><li>Track certificates of insurance for tenants and vendors and follow up on expirations</li><li>Support audits by helping organize files and records</li><li>Assist with tenant move-ins and move-outs</li><li>Coordinate access cards and building credentials</li><li>Communicate with maintenance, security, and building staff regarding day-to-day needs</li><li>Collect vendor paperwork (such as W-9s) and assist with new vendor setup</li><li>Provide general support with budgeting and recurring reports</li><li>Assist with utility tracking and basic data entry</li></ul><p><br></p>
We are looking for a dedicated Sales & Customer Care Consultant to join our team on a contract basis in Mahwah, New Jersey. In this role, you will be responsible for delivering exceptional customer experiences while addressing a variety of inquiries and ensuring seamless service at every interaction. This is a fantastic opportunity to work in the retail industry, where your communication and organizational skills will play a vital role in exceeding customer expectations.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues efficiently and professionally.<br>• Proactively identify and address potential challenges to ensure a seamless customer experience.<br>• Handle a variety of customer needs, including product questions, returns, delivery details, registration processes, and payment assistance.<br>• Meet and exceed sales, quality, and productivity targets to help the department achieve its overall objectives.<br>• Collaborate with team members and other departments to continuously enhance service quality and knowledge.<br>• Maintain accurate records of customer interactions and transactions for smooth follow-up and reporting.<br>• Provide support through various communication channels, such as phone, email, and chat, ensuring timely responses.<br>• Adapt to a flexible work schedule, including weekends and additional shifts during peak periods.
- hybrid; 4 days onsite; 1 day remote<br>- contract, potential for hire <br>- dress code: business casual <br>- parking: free <br>- schedule: Monday-Friday, 9am-5pm (standard business hours are between 8:30am-5pm)<br><br>Job Summary: The Key Account Coordinator and Sales Support Specialist will serve as a developmental role within the Sales function team and will be responsible for connecting with existing and potential customers in order to engage and create a service focused relationship. This role will consist largely of partnering with the sales team and offer support on inside sales activities such as coordination of cargo forecasts and deliveries, prioritization and allocation of vessel space and maintaining customer contracts, tariffs and schedules. Also responsible for cargo quality improvement and customer damage claims. In addition, and as support to outside sales, the Sales Support Specialist will visit to client’s sites and have direct interactions with key stakeholders of our customers in order to understand the customers' needs, inform customers about the Company's offerings, and make suggestions for how the Company's services can effectively suit the customer’s needs.<br><br>Job Responsibilities: <br>• Maintain and initiate contact with existing working level customers to coordinate cargo deliveries.<br>• Maintain accurate customer profiles and files. Share with overseas MOL RORO sales groups.<br>• Review and process new customer registration forms to ensure all required information is complete and accurate.<br>• Review monthly tonnage plans with LM and KAM. Develop optimal plans to effectively serve the customer.<br>• Assist KAM in developing regional sales plans with target accounts and coordinate with overseas MOL RORO sales groups.<br>• Work toward achieving and exceeding individual and group sales budgets (revenue, vehicle volume, and PL.)<br>• Utilize LM data & create and distribute accurate scheduling to existing and future customer base.<br>• FMC filing (Spot and Service contract)<br>• Maintenance of service contract rate list sheet and send to relevant party when changes are made. <br>• Maintain accurate mafi trailer forecasts and distribute same with operations and LM.<br>• Collect information from various media and new sources and share with overseas MOL RORO sales groups.<br>• Oversee pricing requests from MOL website, LM, and Key Account Managers<br>• Responsible for PCC.net contract & tariff creation and maintenance. <br>• Provide assistant for investigation of Account Receivable maintenance and resolving invoice discrepancies.<br>• Provide creative communication and solutions between accounts and the Company<br>• Promote teamwork with primary booking office and primary documentation office as well as overseas MOL<br>RORO sales groups.<br>• Distribute weekly schedules to customers.<br>• Keep customer account records up to date and coordinate with Customer Service to track and follow up on overdue invoices. <br>• Provide support and coverage for the customer service representative during their absence.<br><br><br>Sales Support,Sales Support,,Sales Support,Sales Support,,,Sales Support,Sales S
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the Jersey area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p>We are looking for a dedicated Front Desk Coordinator to join our team in Darien, Connecticut. In this Contract to permanent role, you will serve as the first point of contact for members and guests, ensuring smooth operations and delivering exceptional customer service. This position requires a proactive individual who thrives in a fast-paced environment and enjoys working collaboratively with evening and weekend availability. </p><p><br></p><p>Responsibilities:</p><p>• Process payments efficiently using the designated payment application.</p><p>• Print and organize menus for food and beverage offerings.</p><p>• Create, print, and display flyers to promote events and activities.</p><p>• Schedule and manage bookings for the golf simulator.</p><p>• Deliver outstanding customer service to enhance the overall member experience.</p><p>• Provide receptionist support, including phone coverage and handling inquiries.</p><p>• Maintain an organized front desk area to ensure a welcoming environment.</p><p>• Assist with administrative tasks as needed to support daily operations.</p><p>• Collaborate with team members to address member needs effectively.</p>
<p>Controller opportunity with growing Suffolk County manufacturing company. This role is ideal for someone with a strong blended background in accounting, financial analysis, and operations who thrives in dynamic environments. You will play a pivotal and hands-on role in financial reporting, analytics, and operational processes to support the company’s continued expansion.</p><p><br></p><p>Responsibilities:</p><p>• Manage the monthly financial close process, ensuring accuracy and timeliness in reporting.</p><p>• Prepare and analyze financial statements, delivering insights to support strategic decision-making.</p><p>• Oversee inventory accounting and manufacturing cost accounting processes.</p><p>• Conduct balance sheet reconciliations and ensure compliance with financial regulations.</p><p>• Develop and present financial reports and analyses to senior leadership.</p><p>• Collaborate with cross-functional teams to optimize operational efficiency and cost management.</p><p>• Implement and maintain financial controls to safeguard company assets.</p><p>• Support forecasting and budgeting efforts by providing detailed financial analysis.</p><p>• Identify areas for process improvement and lead initiatives to enhance reporting and analytics.</p><p>• Assist with financial planning and analysis to align with organizational goals</p>
We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.<br><br>Responsibilities:<br>• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.<br>• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.<br>• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.<br>• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.<br>• Assist with system installations, upgrades, and updates while contributing to IT-related projects.<br>• Uphold security protocols and compliance standards when handling sensitive files and confidential information.<br>• Provide training and guidance to employees on commonly used IT tools and applications.<br>• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.
We are looking for a detail-oriented Receptionist to join our team in Bronx, New York. In this long-term contract position, you will play a key role in ensuring the smooth operation of daily office tasks and providing exceptional administrative support. This role is perfect for someone who thrives in a fast-paced environment and is eager to contribute to the success of the workplace.<br><br>Responsibilities:<br>• Manage incoming and outgoing mail, ensuring timely distribution and handling.<br>• Coordinate office supply inventory, including unpacking deliveries and maintaining snack stock.<br>• Perform essential administrative tasks such as scanning, filing, copying, and faxing documents.<br>• Facilitate communication with IT support to resolve technical issues, including opening and tracking tickets.<br>• Update and maintain the employee calendar with organizational events and schedules.<br>• Handle lunch orders and catering arrangements as needed.<br>• Answer and manage a multi-line phone system, providing attentive and courteous assistance to callers.<br>• Ensure that deliveries are properly received and distributed across the office.<br>• Support the team with general office organization and task prioritization.<br>• Maintain a welcoming and efficient front desk environment for employees and visitors.
<p><strong>Overview</strong></p><p>We are seeking a highly motivated professional to join our Asset Reference Data Services (ARDS) team. ARDS supports instrument and pricing reference data across the organization, focusing on improving data quality, enhancing transparency, reducing ambiguity, and driving firm‑wide standards for consistent data management. The team is committed to automation, operational efficiency, and delivering a strong internal client service experience.</p><p><br></p><p>Within the Reference Data Operations function, the <strong>Data Management Oversight</strong> team maintains fixed income and equity asset and pricing data within the core Global Security Master Data system. This team ensures high‑quality asset data, timely updates, and resolution of issues impacting front-, middle-, and back‑office users. The role involves close collaboration with traders, portfolio managers, operations teams, and technology partners across global regions.</p><p>This is an excellent opportunity for someone with strong financial instrument knowledge, analytical skills, and a desire to work in a highly collaborative, fast‑paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Perform daily reference data validation across all investment types.</li><li>Analyze and resolve daily instrument exceptions.</li><li>Review corporate action confirmations to ensure accurate publication of data.</li><li>Complete daily, monthly, and ad‑hoc reporting tasks within required timelines.</li><li>Investigate and respond to internal client inquiries related to asset data and pricing.</li><li>Understand the impact of security data changes on account valuations.</li><li>Research and respond to pricing inquiries.</li><li>Communicate with external vendors as needed.</li><li>Identify process gaps and implement both tactical and strategic solutions.</li><li>Support audit requests through documentation gathering and review.</li><li>Provide regular updates on metrics, progress, and projects to senior leadership.</li><li>Partner with technology teams to support enhancements and improve automation.</li><li>Contribute to process improvements that streamline global data workflows.</li></ul>
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis in Elmwood Park, New Jersey. This role is pivotal in ensuring the smooth operation of customer-related processes while maintaining accurate data and delivering actionable insights. If you thrive in a collaborative environment and enjoy optimizing workflows, this position is an excellent opportunity to contribute to meaningful improvements.<br><br>Responsibilities:<br>• Ensure the accuracy and reliability of the organization's database by maintaining and updating system data.<br>• Assist the Client Experience team in managing the lifecycle of work orders, from initiation to completion.<br>• Collaborate with Field Team Leads to oversee post-service work orders and enhance the resolution process.<br>• Create, review, and analyze reports to identify trends in customer behavior, feedback, sales performance, and operational metrics.<br>• Utilize insights from data analysis to recommend and implement improvements to customer experience processes.<br>• Manage email correspondence professionally and promptly to address customer inquiries and internal communications.<br>• Oversee CRM entries to ensure data consistency and support customer relationship efforts.<br>• Perform administrative tasks to support the team’s daily operations and workflow.<br>• Leverage Microsoft Excel to organize data, create reports, and perform detailed analysis.
<p><strong>Job Title: Entry-Level AR / Collections Clerk</strong></p><p><strong>Location:</strong> White Plains, NY</p><p><strong>Type:</strong> Contract-to-Hire</p><p><strong>Industry:</strong> Food Distribution</p><p><strong>About the Company</strong></p><p>A well‑established food distribution company in White Plains is seeking an energetic and motivated <strong>Entry-Level AR/Collections Clerk</strong> to join their team. This is an excellent opportunity for someone looking to begin or grow their career in accounting, collections, or customer account management within a fast‑paced, relationship‑driven environment.</p><p><strong>Position Overview</strong></p><p>The AR/Collections Clerk will play a key role in supporting the company’s sales team by contacting customers regarding outstanding balances, helping resolve account issues, and ensuring timely payment of invoices. This role involves frequent phone communication, follow‑up, and basic administrative AR tasks. The ideal candidate is comfortable making outbound calls, has professional phone manners, and enjoys working collaboratively with sales staff and customers.</p><p>This is a contract‑to‑hire position with strong long‑term potential for the right candidate.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Make outbound calls to customers to collect on outstanding invoices and past‑due balances.</li><li>Maintain professional, customer‑friendly communication while handling collection efforts.</li><li>Support sales representatives by providing updates on client payment status.</li><li>Work closely with customers to resolve billing discrepancies and payment issues.</li><li>Record notes, update account activity, and maintain accurate AR documentation.</li><li>Assist in achieving team goals related to cash flow, inventory movement, and timely order fulfillment.</li><li>Collaborate with internal departments (sales, billing, operations) to ensure account issues are resolved efficiently.</li><li>Perform general AR administrative tasks as needed.</li></ul>
