Add your latest resume to match with open positions.

4 results for Help Desk Support Manager in Plant City, FL

Service Desk

Winter Garden, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
OverviewWe are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability. Key Responsibilities<ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul> Common Issue Types<ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul>
2026-05-29T00:00:00Z

Help Desk Analyst I

Tampa, FL
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Help Desk L1 to join an information technology team supporting a diverse client base in Tampa, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys resolving technical issues, delivering excellent service, and working across a range of business environments from single-office operations to larger multi-site networks. The role combines remote support with occasional onsite assistance, requiring strong troubleshooting ability, clear communication, and a proactive approach to client support. Responsibilities:• Provide remote and onsite technical assistance for client systems, ensuring timely resolution of hardware, software, and connectivity issues.• Monitor and support core infrastructure components such as workstations, servers, switches, routers, firewalls, and related equipment.• Manage the full lifecycle of support requests by documenting issues, prioritizing tasks, communicating updates, and closing tickets accurately.• Support Microsoft desktop applications and cloud-based platforms, including end-user assistance with Microsoft 365 tools.• Contribute to technology deployments and service initiatives by assisting with implementation tasks and follow-up support.• Collaborate with team members to share technical knowledge, troubleshoot complex problems, and improve service delivery.• Help strengthen service offerings by identifying recurring issues and suggesting practical improvements to support processes or solutions.• Guide end users on effective day-to-day use of computers, servers, and network resources to improve productivity and reduce repeat issues.
2026-06-17T00:00:00Z

Help Desk L2

Tampa, FL
onsite
Temporary / Contract
25 - 30 USD / Hourly
Robert Half has a brand-new opening with a local client here in Tampa for a Help Desk L2.This is a full-time position, onsite M-F 8-5Comp ranging $25-30/hour ($60-65K conversion) The Help Desk L2 provides remote and onsite support to clients. Responsibilities include delivering superior customer service in a variety of technological scenarios requiring high-level analytical and problem-solving skills. Client environments may range from small single office businesses to multi-site wide area networks of large companies. Responsibilities:<ul><li>Monitoring and technical support for client networks including computers, servers, switches, routers, firewalls and other specialty equipment</li><li>Support Microsoft server solutions both premise and cloud-based with varying complexity/functionality/uptime requirements dependent on client needs</li><li>Support server-based software solutions including Microsoft’s business product line, Azure integrations, and our backup solutions</li><li>Open, review, resolve, manage, close support tickets</li><li>Provide services via onsite appointments or remote system access/telephone/online session</li><li>Participate in delivery technology projects as support or project lead</li><li>Work as part of a team providing knowledge exchange and idea sharing</li><li>Assist management in the enhancement of products/services as needed</li><li>Train end users on the everyday use of their computers, servers and other network resources </li></ul>
2026-06-24T00:00:00Z

Desktop Support Specialist

Tampa, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Desktop Support Specialist to deliver both remote and on-site technical support for clients across Tampa, Florida. This contract-to-permanent position is ideal for a hands-on IT specialist who can resolve complex issues, communicate clearly with users, and build confidence as a dependable technical resource. The role supports a wide range of Microsoft environments, endpoint technologies, and network infrastructure while contributing to project work and day-to-day service excellence. Responsibilities: • Provide technical assistance for desktops, servers, and network-connected systems through both remote troubleshooting and in-person support. • Maintain and support client infrastructure, including switches, routers, firewalls, backup platforms, and other business-critical equipment. • Administer Microsoft-based environments across on-premises and cloud platforms, including server technologies, Microsoft 365, and Azure-integrated solutions. • Take part in technical initiatives and, when needed, guide project activities to ensure smooth execution and reliable outcomes. • Escalate and resolve advanced support issues while working closely with colleagues to share knowledge and improve service delivery. • Educate end users on effective use of computers, business applications, servers, and shared network resources. • Contribute recommendations that help strengthen service offerings, support processes, and overall client experience. • Handle occasional physical setup and movement of IT hardware such as computers, peripherals, and boxed equipment.
2026-06-17T00:00:00Z