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1 result for Help Desk Support Manager in Plant City, FL
- Sarasota, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement.<br><br>Responsibilities:<br>• Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns.<br>• Deliver post-implementation and post-sale training to help customers use products effectively and confidently.<br>• Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions.<br>• Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail.<br>• Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service.<br>• Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction.<br>• Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.<br>• Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management.<br>• Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy.<br>• Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding.
- 2026-05-13T00:00:00Z