We are looking for a detail-oriented Project Specialist to join our team in Scottsdale, Arizona. In this Contract to long-term role, you will play a critical part in ensuring the smooth execution of projects by managing timelines, resources, and deliverables. This position is ideal for someone with strong organizational skills, a knack for problem-solving, and a desire to contribute to successful project outcomes.<br><br>Responsibilities:<br>• Set up and maintain new projects in organizational systems, ensuring accurate entry of details, milestones, and resource allocations.<br>• Oversee project closeout processes, including final documentation, financial reconciliations, and post-project evaluations.<br>• Monitor and adjust project credit hours and team assignments to ensure resource optimization.<br>• Process project addendums while ensuring compliance with internal policies and client requirements.<br>• Conduct quality assurance reviews to confirm that deliverables meet established standards and client expectations.<br>• Assist with client communications by addressing inquiries, resolving issues, and providing necessary support.<br>• Collaborate with cross-functional teams to ensure projects are executed seamlessly and milestones are met.<br>• Utilize data analysis tools to gather and interpret project data, providing actionable insights to stakeholders.<br>• Identify and mitigate risks by implementing effective problem-solving strategies and enhancing project workflows.<br>• Support the Operations Manager and senior team members with other duties and ad-hoc tasks as required.
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
<p>Summary</p><p>The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes work management, scheduling, and relevant ancillary solutions across the enterprise. Responsible for the strategic direction of implementation and support processes, including planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development, and performance management.</p><p><br></p><p>Responsibilities</p><ul><li>Mentor and ensure the team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence</li><li>Partner with operational stakeholders to facilitate a collaborative environment supporting IT work management tools that best suit enterprise needs</li><li>Provide vendor and market intelligence to leadership to improve decision-making and results</li><li>Develop and maintain relationships with stakeholders to understand upcoming needs, address operational issues, and influence decision-making</li><li>Staff, develop, motivate, and direct a high-performing leadership and professional team through effective performance management including coaching, feedback, recognition, training, and development</li><li>Develop and manage the department budget</li><li>Drive the team to achieve targets on defined metrics while balancing business requirements</li><li>Build trusting relationships with partners to support sustainability and strategic goals</li><li>Proactively manage vendor relationships, including setting and tracking performance indicators to anticipate and minimize issues, and drive continuous improvement</li><li>Strengthen vendor relationships to support progressive upgrades of IT systems</li><li>Mentor employees to excel professionally and personally</li><li>Ensure processes align with ITIL-based service management frameworks, including incident, change management, release coordination, and configuration oversight</li><li>Handle other duties and projects as assigned</li></ul><p><br></p>
We are looking for an accomplished IT Director to oversee global IT operations, security, and compliance initiatives. This leadership role involves shaping the strategic vision for IT infrastructure, ensuring robust cybersecurity measures, and driving compliance with international standards. The ideal candidate will possess strong technical expertise, a proven ability to manage distributed teams, and a commitment to fostering secure and scalable technology solutions.<br><br>Responsibilities:<br>• Develop and implement a comprehensive global IT strategy that aligns with organizational goals.<br>• Lead, mentor, and manage a distributed team of IT professionals, including contractors and in-house staff.<br>• Oversee vendor relationships, budgeting, and procurement processes to ensure cost-effective IT operations.<br>• Design and execute a proactive cybersecurity strategy, including risk assessments and incident response plans.<br>• Establish and maintain IT policies, internal controls, and documentation to support compliance with global regulatory standards.<br>• Ensure adherence to major compliance frameworks, including SOC 2 and ISO 27001.<br>• Manage enterprise IT systems, cloud-based tools, and core infrastructure across global and remote environments.<br>• Implement best practices for data backup, disaster recovery, and business continuity planning.<br>• Collaborate with cross-functional teams to ensure IT processes meet organizational needs and support operational efficiency.<br>• Drive automation and continuous improvement across IT workflows and systems.
