We are looking for a skilled Customer Service Representative to join our team in Phoenix, Arizona. In this long-term contract role, you will be responsible for delivering exceptional service to clients, managing inquiries efficiently, and supporting various account-related processes. This position offers the opportunity to work in a dynamic environment while utilizing your expertise in customer service and related functions.<br><br>Responsibilities:<br>• Handle customer inquiries promptly and professionally through various communication channels, including email and phone.<br>• Process payments, manage billing issues, and oversee collection activities with accuracy and attention to detail.<br>• Collaborate with internal teams to research and resolve customer complaints effectively.<br>• Maintain and update inventory records, ensuring accuracy in replenishment and shelf-life tracking.<br>• Support corporate accounts by managing contracts, pricing, and financial transactions.<br>• Utilize ERP solutions to streamline procedures and enhance operational efficiency.<br>• Provide assistance with HealthCare.gov-related inquiries and documentation.<br>• Conduct research and analysis to improve customer service processes and identify areas for improvement.<br>• Ensure adherence to company policies and procedures while delivering high-quality service.<br>• Monitor and manage customer accounts, ensuring compliance with established guidelines.
<p>We are looking for a dedicated and detail-oriented Plaintiff's Personal Injury Pre-Litigation Case Manager with Arizona and California experience to join our legal team in Phoenix, Arizona. In this role, you will manage pre-litigation cases, support clients through the claims process, and ensure the timely progression of files toward resolution. Ideal candidates will have experience in legal case management and a strong commitment to client service. Open to mostly remote or hybrid. </p><p><br></p><p>Responsibilities:</p><p>• Conduct client intake interviews to gather necessary information and ensure accurate documentation.</p><p>• Request and follow up on medical records to support case development.</p><p>• Draft demand letters and other legal documents with precision and attention to detail.</p><p>• Monitor case progress, ensuring files are moved efficiently toward settlement.</p><p>• Communicate effectively with clients, providing updates and addressing inquiries throughout the process.</p><p>• Collaborate with attorneys and other team members to ensure seamless case handling.</p><p>• Analyze medical records and other case-related documentation to identify key details.</p><p>• Maintain organized and accurate records of all case-related activities.</p><p><br></p>
We are looking for a highly organized and proactive Logistics Coordinator to join our team on a Contract to permanent basis in Phoenix, Arizona. In this role, you will play a critical part in ensuring seamless patient placement and transfer processes within the healthcare setting. This position requires excellent communication skills, a customer-focused mindset, and the ability to work independently while collaborating with diverse teams.<br><br>Responsibilities:<br>• Coordinate the placement of patients by following physician orders and the guidance of the Patient Logistics Manager and RN.<br>• Manage patient transfers to appropriate facilities and units while ensuring accuracy and timeliness.<br>• Identify and escalate potential issues to supervisors or leadership to address and resolve barriers to efficient patient placement.<br>• Maintain clear and accurate documentation of all activities to support effective communication across care teams and facilities.<br>• Communicate effectively with staff from referring and receiving facilities to ensure smooth patient transitions.<br>• Foster collaborative relationships with colleagues, physicians, and care team members to facilitate timely and effective patient placement.<br>• Provide and accept constructive feedback in a thoughtful and precise manner to support continuous improvement.<br>• Demonstrate commitment to the organization’s mission and vision by maintaining a customer-oriented approach.<br>• Encourage innovative and creative solutions to enhance operational efficiency.<br>• Perform responsibilities independently with minimal supervision, ensuring high standards of quality and accountability.
