We are looking for a Network Operations Specialist to join our dynamic team in Philadelphia, Pennsylvania. This role is essential to ensuring seamless network connectivity and maintaining high-performance infrastructure across various sites. The ideal candidate will bring expertise in network management, troubleshooting, and vendor coordination, contributing to the stability and growth of mission-critical systems.<br><br>Responsibilities:<br>• Plan and execute network expansion projects, site relocations, and technology upgrades to enhance infrastructure capabilities.<br>• Manage the provisioning of private and public circuits, collaborating with telecom carriers and engineering teams to ensure timely delivery and diversity.<br>• Perform circuit acceptance testing with engineering teams and validate network performance using enterprise monitoring tools.<br>• Act as the first responder to service issues, investigating and escalating problems to carriers or internal teams as needed.<br>• Monitor and resolve carrier trouble tickets, ensuring minimal downtime and adherence to service-level agreements.<br>• Maintain detailed circuit inventory records, including bandwidth, SLAs, and circuit identifiers, for accurate tracking.<br>• Communicate regularly with technical peers and management regarding network performance, procurement updates, and issue resolutions.<br>• Provide after-hours support and participate in on-call rotations to address urgent network needs.<br>• Collaborate with infrastructure teams to support daily operations and ongoing projects.
We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This long-term contract position offers an exciting opportunity to apply your expertise in network operations and troubleshooting within a dynamic environment. The ideal candidate will play a crucial role in ensuring seamless communication and system functionality across various platforms.<br><br>Responsibilities:<br>• Monitor network operations to identify and resolve issues promptly, ensuring minimal downtime.<br>• Perform diagnostics and troubleshooting for Windows systems using Norton Utilities.<br>• Support wireless communication protocols, including Wireless Application Protocol (WAP) and Wireless Personal Area Networks (WPAN).<br>• Collaborate with team members to maintain and improve the functionality of cable assemblies.<br>• Provide technical support to resolve hardware and software concerns across the network.<br>• Analyze system performance and implement solutions to optimize network efficiency.<br>• Document procedures and maintain accurate records of system changes and incident resolutions.<br>• Assist in the setup, configuration, and maintenance of network hardware.<br>• Stay updated with the latest technologies and industry trends to enhance operational capabilities.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p><strong>Senior Systems Engineer II</strong></p><p><strong>Location:</strong> Remote</p><p><strong>Start Date:</strong> January 12, 2026 (or upon clearance)</p><p><strong>Openings:</strong> 2</p><p><strong>Duration:</strong> 6 Months</p><p><strong>Travel:</strong> Limited, possible</p><p><br></p><p><strong>Important Requirements</strong></p><ul><li>Must obtain <strong>Public Trust security clearance</strong>.</li><li>Additional background screenings will be conducted upon acceptance.</li></ul><p><strong>Job Summary</strong></p><p>We are seeking a <strong>Senior Systems Engineer II</strong> to design, automate, and operate secure, reliable infrastructure at scale. This role emphasizes <strong>Infrastructure as Code (IaC)</strong> using <strong>Terraform</strong>, automation with <strong>Ansible</strong>, and orchestration via platforms like <strong>Spacelift</strong>. You will lead initiatives around platform security, CI/CD, and configuration/data hygiene, while producing documentation that elevates engineering standards across the organization.</p><p> <strong>Key Responsibilities</strong></p><ul><li><strong>Design & Build IaC:</strong> Own Terraform modules, state management, and environment baselines; implement policy-as-code and drift detection.</li><li><strong>Automate Operations:</strong> Use Ansible for image builds, patching, and configuration orchestration across Linux/Windows fleets.</li><li><strong>Secure the Platform:</strong> Integrate and operate secrets managers (Azure Key Vault, HashiCorp Vault); enforce least-privilege RBAC.</li><li><strong>CI/CD Ownership:</strong> Design and maintain pipelines in GitHub Actions and Azure DevOps, including multi-stage workflows and approvals.</li><li><strong>Reliability & Observability:</strong> Contribute to SLIs/SLOs, logging, metrics, alerting, and performance tuning.</li><li><strong>CMDB Stewardship:</strong> Maintain accurate service and dependency data; drive discovery and change traceability.</li><li><strong>Governance & Change:</strong> Participate in change control, incident response, and post-incident reviews; implement corrective actions via code.</li><li><strong>Documentation & Enablement:</strong> Create clear runbooks, diagrams, and guides; mentor engineers on IaC and operational best practices.</li><li><strong>Continuous Improvement:</strong> Identify and eliminate toil through automation; propose roadmap items for reliability and security.</li></ul>
<p><strong>Position Overview</strong></p><p>We are seeking a <strong>Network Operations Engineer</strong> to support the deployment and maintenance of distributed access architecture systems. This role involves managing virtual cable modem termination systems (vCMTS), remote PHY (RPHY) turn-ups, and ensuring high availability in a 24/7 operations environment. The ideal candidate will have strong technical expertise in Unix/Linux, scripting, and network troubleshooting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Execute vCMTS platform stand-up, software installation, and system/network maintenance.</li><li>Implement changes, perform system upgrades, and manage risk through automation (Python, Bash scripting).</li><li>Handle incident mitigation and participate in on-call rotation for 24/7 support.</li><li>Identify service-impacting trends and collaborate with development teams for long-term solutions.</li><li>Troubleshoot network and server hardware/software issues.</li><li>Work with Product and Project Management to integrate and operationalize new products.</li><li>Build and replace system hardware; define and monitor IT services.</li><li>Partner with internal engineering teams to improve product reliability and develop automation tools.</li></ul>
We are looking for a skilled Systems Engineer to join our team in Willow Grove, Pennsylvania. This role requires a proactive individual who can handle complex technical challenges, design and implement robust infrastructure solutions, and contribute to the optimization of systems and networks for our clients. If you thrive in a dynamic environment and have a passion for delivering high-quality technical solutions, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary escalation point for resolving advanced technical issues and critical incidents.<br>• Diagnose and support Windows Server, Microsoft 365, and Azure Active Directory environments.<br>• Configure, manage, and optimize virtualization platforms such as Hyper-V and VMware.<br>• Design and secure network infrastructure components, including routers, firewalls, and switches.<br>• Conduct root cause analysis and implement measures to prevent recurring technical and security issues.<br>• Manage backup solutions, disaster recovery systems, and security platforms in compliance with policies and service-level agreements.<br>• Participate in on-call rotations to provide after-hours support as needed.<br>• Deliver infrastructure projects, including Office 365 and Google Workspace implementations and data migrations.<br>• Plan and execute network setups and upgrades for new and existing clients.<br>• Ensure accurate documentation and process adherence during project handoffs and updates.
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
<p>Robert Half is in search of an Administrative Analyst to join our team in the health insurance industry, based in the Greater Philadelphia area. This Administrative Analyst role will involve managing and processing surety bonds needs for clients, facilitating information exchange, and maintaining accurate records. You will act as a liaison between clients, underwriters, and bondholders, ensuring all bond-related processes adhere to industry regulations.</p><p><br></p><p>Responsibilities:</p><ul><li>Collaborate with team members to address accounts that require support in initiating bond release processes.</li><li>Ensure all client documentation is maintained with accuracy throughout every stage of the release.</li><li>Oversee the preparation and processing of replacement or release letters, with close attention to each surety’s unique requirements.</li><li>Record all communications, including written and verbal exchanges, to maintain a thorough correspondence history.</li><li>Execute consistent written and verbal follow-ups with obligees to obtain release confirmations, and provide clients with status updates under the guidance of the Exoneration Specialist.</li><li>Keep the database of obligee contacts current and well-organized.</li><li>Monitor and manage ongoing exoneration efforts using a detailed spreadsheet, ensuring all open and completed cases are accurately tracked for reporting.</li></ul><p><br></p><p><br></p>
<p>We’re looking for a proactive and detail-oriented <strong>Sales Support Specialist</strong> to join a high-performing team in a stable and well-established company. This is a fully onsite role, ideal for someone who thrives in a fast-paced environment and enjoys working behind the scenes to help drive business success.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>Provide administrative and operational support to the sales team to help streamline client engagement </p><p>Prepare and process documentation, reports, and proposals</p><p>Coordinate with internal departments to ensure timely fulfillment of orders and services</p><p>Assist with scheduling meetings, follow-ups, and internal communications</p><p>Support data entry and basic reporting needs for sales tracking and forecasting</p><p><br></p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p><p><br></p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for an experienced Associate General Counsel specializing in real estate to join a dynamic private equity firm in Glen Mills, Pennsylvania. This role offers the chance to contribute to high-profile commercial real estate transactions, including acquisitions, developments, and leasing projects. As a trusted legal advisor, you will play a pivotal role in supporting strategic initiatives and guiding executives through complex legal matters.<br><br>Responsibilities:<br>• Draft, review, and negotiate legal documents for acquisitions, sales, financing, development, and leasing transactions.<br>• Provide strategic legal counsel to executives, identifying potential risks and opportunities in operational matters.<br>• Oversee due diligence processes, ensuring thorough review and analysis of legal and business risks.<br>• Coordinate and manage transaction closings, ensuring compliance with all applicable regulations.<br>• Conduct legal research to support business decisions and maintain adherence to relevant laws.<br>• Collaborate with external legal counsel to address specialized legal concerns.<br>• Evaluate and approve marketing materials and business communications for legal compliance.<br>• Prepare detailed litigation analyses and reports for executive leadership and the board.<br>• Support the development and execution of strategies for large-scale real estate projects.<br>• Ensure alignment with internal policies and external regulatory requirements.
We are looking for an experienced IT Manager to join our team in Philadelphia, Pennsylvania. This contract position offers the opportunity to lead and oversee critical IT operations while contributing to the organization’s growth and technological advancement. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to manage complex systems and vendor relationships effectively.<br><br>Responsibilities:<br>• Manage and maintain networking technologies, including VLANs, VPNs, routing, switching, firewalls, and other related hardware.<br>• Oversee enterprise VoIP platforms to ensure seamless communication across the organization.<br>• Configure and troubleshoot network routers, Ethernet switches, and fiber connectivity.<br>• Implement and manage virtualization solutions such as VMware and Hyper-V, as well as cloud infrastructure like AWS and Azure.<br>• Ensure the security and integrity of systems by adhering to best practices and utilizing monitoring tools.<br>• Handle backup systems and ensure their reliability for data protection and recovery.<br>• Collaborate with vendors to procure and manage IT hardware and software solutions efficiently.<br>• Provide guidance and support to the IT team, fostering a collaborative and productive work environment.<br>• Maintain and optimize Active Directory and other system configurations to meet organizational needs.<br>• Utilize technical expertise to resolve issues promptly and minimize downtime.
We are looking for a dedicated Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This long-term contract position offers the opportunity to provide essential technical support to ensure smooth operations within a university environment. The ideal candidate will have a strong understanding of desktop hardware, software, and printer troubleshooting, along with experience in network support.<br><br>Responsibilities:<br>• Perform routine checks to ensure printers are online, fully functional, and stocked with paper.<br>• Troubleshoot printer issues, including network connectivity and operational errors, to minimize downtime.<br>• Deploy replacement printers and hardware as needed to maintain seamless functionality.<br>• Manage paper deliveries and shipments on a regular basis to ensure adequate supply.<br>• Utilize ticketing systems such as Zendesk and Halo to track and resolve technical support requests.<br>• Support endpoint management tools like BigFix and Jamf Pro to ensure system compliance and performance.<br>• Assist with desktop imaging and setup for both Windows and Mac OS environments.<br>• Conduct basic hardware and network troubleshooting to resolve user issues.<br>• Collaborate with the team to ensure timely support during peak usage periods.<br>• Provide proactive maintenance and updates for Ricoh printers and other hardware devices.
