<p>We are looking for a dedicated Desktop Support Analyst to join our team in Havertown, Pennsylvania. This role is within the non-profit sector and offers an excellent opportunity to make a meaningful impact through technology support. As this is a Contract to permanent position, it provides the potential for long-term growth and stability for the right candidate.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely resolution for technical support tickets raised by end users, ensuring minimal disruption to workflows.</p><p>• Perform administrative tasks related to desktop systems and handle imaging processes for new and existing devices.</p><p>• Manage and maintain Microsoft 365 applications and Windows operating systems to ensure optimal functionality.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Diagnose and repair hardware issues related to desktop systems and peripherals.</p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Wayne, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to provide technical expertise and support for end-users while ensuring smooth IT operations. The role involves hands-on troubleshooting, system management, and assisting with hardware and software setups.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 technical support for end-users, including resolving password issues, configuring devices, and troubleshooting Office 365 and Microsoft Entra ID.<br>• Manage endpoints using tools like Intune and Jamf, ensuring proper patching and maintenance for Windows and Mac systems.<br>• Provide application support for Microsoft 365 products such as Exchange, SharePoint, and Teams, as well as Jira and Confluence.<br>• Diagnose and resolve basic network issues, including Wi-Fi connectivity, cabling, and printer or network device accessibility.<br>• Set up and maintain audiovisual equipment, including meeting room panels and other related devices.<br>• Facilitate on-site onboarding processes, including workstation setup, account creation, and IT orientation for new hires.<br>• Handle provisioning and distribution of small hardware items like keyboards, mice, docking stations, and headsets.<br>• Document incidents, changes, and escalations thoroughly to ensure proper tracking and resolution.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
We are looking for a skilled Desktop Support Analyst to join our team in Plainsboro, New Jersey. This Contract to permanent position offers an exciting opportunity to work within the healthcare industry, providing technical expertise and support to ensure smooth operational workflows. The ideal candidate will thrive in a collaborative environment and demonstrate proficiency in desktop support, networking basics, and documentation practices.<br><br>Responsibilities:<br>• Provide comprehensive desktop support, including troubleshooting hardware and software issues on Windows workstations.<br>• Manage Active Directory tasks, such as user account creation and updates.<br>• Perform basic networking duties, including cabling and maintaining networking closets.<br>• Document technical processes and resolutions effectively for future reference.<br>• Utilize ticketing systems to track and resolve issues, ensuring timely communication with team members and users.<br>• Collaborate with a large team to maintain seamless operations and share technical knowledge.<br>• Conduct desktop imaging and deployment to ensure systems are configured correctly.<br>• Travel to ambulatory sites as needed, with mileage reimbursement provided.<br>• Maintain clear and precise communication, both written and oral, to support users and team initiatives.<br>• Assist with healthcare-related technical requirements and adapt solutions to meet industry-specific needs.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are looking for a Senior Salesforce Administrator to take ownership of our Salesforce ecosystem and drive its strategic development. Based in Radnor, Pennsylvania, this role involves designing, implementing, and maintaining Salesforce solutions that align with business goals. The ideal candidate will be highly skilled in Salesforce architecture, data governance, and automation, while also excelling in collaboration with stakeholders and external vendors.<br><br>Responsibilities:<br>• Lead the architectural design and governance of the Salesforce platform across various clouds, including Sales, Service, Marketing, and Experience.<br>• Drive the full implementation process of Salesforce, encompassing requirements analysis, solution design, data migration, and user training.<br>• Develop and deploy advanced automation tools, such as Flow, Apex, and Process Builder, to optimize workflows and business processes.<br>• Partner with executive stakeholders to ensure Salesforce functionalities align with organizational objectives.<br>• Manage collaboration with third-party vendors for Salesforce solutions, while taking ownership of ongoing maintenance and support.<br>• Oversee data architecture and governance, ensuring compliance, security, and data accuracy across the platform.<br>• Research, evaluate, and integrate third-party applications from the AppExchange and custom-built solutions.<br>• Stay updated on Salesforce releases and proactively implement new features to enhance business operations.<br>• Create and maintain detailed documentation, including system architecture, workflows, and training materials.<br>• Perform additional duties as assigned to support organizational needs.
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p>We are offering an exciting opportunity in the Wholesale Distribution industry, specifically for a Network Administrator. As a Network Administrator, you'll be involved in a variety of tasks, including network and security management, database administration, and other duties involving IT asset management and compliance.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Overseeing network security, including the development and maintenance of network configurations.</p><p>• Handling network performance issues and ensuring accessibility for users.</p><p>• Implementing network security controls as needed.</p><p>• Managing site-to-site VPNs as part of the network and security tasks.</p><p>• Installation, configuration, and maintenance of DBMS such as MySQL, SQL Server, Progress, and Oracle.</p><p>• Conducting regular database backups, recovery, and maintenance to ensure data integrity.</p><p>• Monitoring database performance and optimizing queries to enhance efficiency.</p><p>• Implementing and overseeing database security measures.</p><p>• Troubleshooting any database-related issues and providing technical support for users.</p><p>• Participating in Help Desk Operations, including supervision, scheduling, and remediation actions.</p><p>• Managing IT assets, including hardware, software, and equipment.</p><p>• Ensuring compliance with software licensing, policies, and procedures.</p><p>• Keeping up with emerging products, services, and protocols to assess potential installation and/or impact.</p>
<p>Growing firm located in the Wilmington Delaware area seeks a skilled Firm Administrator with proven administrative, accounting, and finance experience within the legal/real estate industry. In this role, the Firm Administrator will assist with administrative operations including: developing office policies, processing client invoices, manage and monitor firm expenses, processing accounts receivables, assist with bank reconciliations, complete mail mergers, resolve vendor discrepancies, process human resources requests, coordinate with partners on strategic planning, and ensure compliance with employment laws, vendor policies, internal policies, and best practices. We are looking for someone with proven perceptive of legal office systems and trust administration.</p><p><br></p><p>How you will make an impact</p><p>· Direct and coordinate administrative functions</p><p>· Oversee scheduling, office supply management and vendor relations</p><p>· Account reconciliation of vendor statements</p><p>· Process year-end documents including 1099s</p><p>· Assist with/Resolve vendor inquiries</p><p>· Reconcile and process vendor invoices</p><p>· Handling client escrow and fiduciary funds</p><p>· Provide reports to management</p>
We are looking for a skilled Systems Administrator to oversee the installation, configuration, and maintenance of hardware and software systems. This role involves ensuring optimal performance, security, and reliability of the organization's IT infrastructure while adhering to established standards. The ideal candidate will have a proactive approach to technical research and innovation to enhance system capabilities.<br><br>Responsibilities:<br>• Manage and maintain the organization's Active Directory structure to ensure seamless user authentication and resource management.<br>• Configure, monitor, and troubleshoot Windows Server environments to ensure stability and security.<br>• Provide support and administration for systems running Windows 10, ensuring user productivity and system efficiency.<br>• Oversee the deployment, operation, and maintenance of Dell Technologies hardware to meet organizational needs.<br>• Administer Citrix technologies to facilitate secure and efficient remote access solutions.<br>• Implement and manage cloud-based services within Azure to optimize performance and scalability.<br>• Leverage artificial intelligence tools, including Copilot, to enhance system functionality and efficiency.<br>• Conduct regular system updates, patches, and backups to safeguard data and maintain compliance.<br>• Collaborate with teams to identify and address technical challenges, ensuring smooth system operations.<br>• Research and integrate new technologies to drive innovation and improve infrastructure capabilities.
<p>We are seeking an experienced Oracle Hyperion Financial Management (HFM) Administrator to lead the administration and strategic management of the HFM platform. This critical role will contribute to ensuring system stability, accuracy, and performance while supporting enterprise-wide financial consolidation, reporting, and planning processes. This is a long-term contract role that will follow an onsite hybrid model, requiring collaboration both in-office and remotely.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and maintain Oracle Hyperion Financial Management (HFM) applications and related components.</li><li>Configure, patch, upgrade, and monitor system performance to ensure peak functionality.</li><li>Ensure data integrity, system security, and operational reliability.</li><li>Collaborate with cross-functional finance and IT teams to support month-end, quarter-end, and year-end close processes.</li><li>Manage metadata, data loading, mapping, and validation processes for internal reporting accuracy.</li><li>Establish and maintain governance standards including detailed documentation for processes and configurations.</li><li>Provide advanced support to end-users, address system issues, and lead continuous improvement initiatives.</li><li>Support internal controls and ensure SOX compliance for financial systems.</li></ul><p><br></p>
We are looking for a skilled IBM i Infrastructure Systems Administrator to join our team in Dayton, New Jersey. In this role, you will be responsible for maintaining and optimizing Linux and IBM i environments, ensuring system reliability, security, and seamless integration with business applications. The ideal candidate will bring deep expertise in legacy systems and modern technologies, along with a proactive approach to troubleshooting and system enhancements.<br><br>Responsibilities:<br>• Manage and support Linux and IBM i system environments, ensuring their reliability and performance.<br>• Diagnose and resolve issues in legacy systems, including performing repairs and tuning for optimal performance.<br>• Coordinate hardware installations, upgrades, and migrations to maintain system efficiency.<br>• Develop and implement security protocols to safeguard systems and ensure compliance with data protection standards.<br>• Configure and optimize network connectivity, protocols, and performance for IBM i and AS/400 platforms.<br>• Design and deploy custom integrations between legacy systems and modern applications or infrastructure.<br>• Provide technical expertise for system integration, security enhancements, and legacy application support.<br>• Document processes, security measures, and workflows to ensure operational consistency.<br>• Monitor system performance and recommend improvements to enhance efficiency and security.<br>• Collaborate with cross-functional teams to align technology solutions with business needs.
