Search jobs now Find the right job type for you Explore how we help job seekers Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2025 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Inclusion Browse jobs Find your next hire Our locations

69 results for It Operations Manager in Philadelphia, PA

External Financial Reporting Manager
  • Newark, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>One of our thriving clients is looking to add an External Financial Reporting Manager to their successful finance team. This candidate should have strong data analysis, systems and operations improvement experience as they will be responsible for the reporting and financial analysis process including preparing financial statements and reports, reviewing SEC filings, fixed asset management, grant accounting, budget management, and assist with process improvement and internal control guidelines. This External Financial Reporting Manager will also oversee international business units. The ideal candidate for this role should have strong technical accounting abilities, high attention to detail, and an analytical mindset.</p><p><br></p><p>How you will make an impact</p><p>·      Generate monthly, quarterly financial reports & statements</p><p>·      Oversee SEC and FERC reporting</p><p>·      Prepare quarterly earnings communications</p><p>·      Coordinate internal and external audits</p><p>·      Build and establish strong client relationships</p><p>·      Complete trend and variance analysis</p><p>·      Perform financial forecasting</p><p>·      Monitor Compliance</p><p>·      Recommend areas for revenue generation</p><p>·      Assist with ad hoc projects</p>
  • 2025-08-14T13:08:42Z
Credit Risk Manager
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • 180000.00 - 250000.00 USD / Yearly
  • <p>Our client is offering an exciting opportunity for a Credit Risk Manager in Wilmington, Delaware, United States. This role is in the finance industry, with a focus on managing credit risk and driving performance outcomes. The Credit Risk Manager will play a crucial role in overseeing credit review, policy development, credit approvals, and portfolio monitoring to identify credit migration.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate credit risk using credit scoring models, behavioral data, and macroeconomic factors.</p><p>• Collaborate with collections and servicing teams to enhance loss recovery and minimize charge-offs, defaults, and delinquencies.</p><p>• Oversee the development of real-time credit risk reporting tools and dashboards for proactive risk monitoring and decision-making.</p><p>• Implement strategies to prevent loss specific to the subprime cardholder base, including credit limits, fee structures, and collection practices.</p><p>• Conduct stress testing and scenario analyses to assess risks under various economic conditions and customer behavior models.</p><p>• Lead a team of credit risk professionals, fostering a culture of excellence, collaboration, and continuous improvement.</p><p>• Work closely with marketing, data science, operations, compliance, and legal teams to ensure alignment on credit risk strategies and regulatory compliance.</p><p>• Conduct regular audits of credit risk policies, processes, and portfolio performance to ensure adherence to internal and regulatory standards.</p><p><br></p>
  • 2025-09-02T20:28:58Z
HR Director
  • Conshohocken, PA
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • <p>Robert Half is partnering with a growing client to hire a Human Resources Director. The HR Director is responsible for overseeing personnel and daily operations of the human resources department. If you thrive in a dynamic work environment that requires the ability to balance multiple responsibilities, this may be the role for you.</p><p><br></p><p>Your responsibilities in this role:</p><ul><li>Manages all recruiting for the company including the new prospect pipeline and new hire onboarding including posting jobs on all recruiting websites, liaison and communicate with outside recruiting firms that are hired to bring in top talent to the organization, creating and updating job descriptions, and working directly with managers to recruit employees that best fit business needs. </li><li>Assist in tracking HR-related activity, analyze associate data for trends, and provide ad hoc reports/ statistics to support departmental goals and initiatives (terminations, compensation, hires, diversity, etc.)</li><li>Assist managers in addressing performance issues; provide advice on effective mentoring and counseling.</li><li>Ensure consistent and effective application of Human Resources processes and programs</li><li>Respond to employees' questions about policies, compensation, pay, and benefits</li></ul><p><br></p>
  • 2025-08-29T15:49:00Z
Senior Director, Controller
  • Fort Washington, PA
  • onsite
  • Permanent
  • 180000.00 - 200000.00 USD / Yearly
  • <p>One of our reputable clients has reached out for a need for a full-time Senior Director, Controller with proven purchase price accounting and project accounting experience. The Senior Director, Controller will be responsible for overseeing the company’s accounting operations, financial reporting and internal controls. This executive leadership role will play a key part in driving financial integrity, compliance, and process improvement, develop revenue generating financial models and forecast techniques, assist with budget planning, and advise management on implementing an improved planning and reporting process. The ideal candidate will have deep understanding of U.S. GAAP, strong managerial skills, and experience leading accounting functions in a dynamic business environment. </p><p> </p><p>Major Responsibilities</p><p>·      Develop and maintain internal control policies and procedures</p><p>·      Lead, mentor and manage accounting team</p><p>·      Prepare monthly financial statements and reports</p><p>·      Support budgeting, forecasting, and long-term planning processes</p><p>·      Ensure timely processing of client invoices and cash collections</p><p>·      Assist with integrating acquisitions into ERP system</p><p>·      Balance Sheet Account Reconciliations</p><p>·      Ensure compliance with federal, state and local financial regulations and tax filings</p><p>·      Implement and improve accounting systems, processes and tools to enhance financial reporting</p>
  • 2025-09-02T20:28:58Z
VP/Director of Finance
  • Easton, PA
  • onsite
  • Permanent
  • 150000.00 - 180000.00 USD / Yearly
  • We are looking for an experienced Vice President or Director of Finance to drive strategic financial leadership and operational excellence for our organization. Based in Easton, Pennsylvania, this role will oversee critical functions such as budgeting, forecasting, financial reporting, risk management, and capital planning, while maintaining strong relationships with financial institutions. The ideal candidate will play a key role in shaping the company’s financial strategy, ensuring compliance, and leading cross-functional teams to achieve long-term business objectives.<br><br>Responsibilities:<br>• Develop and implement comprehensive financial strategies that align with the organization’s mission and growth objectives.<br>• Lead the budgeting, forecasting, and financial planning processes to ensure alignment with strategic priorities.<br>• Oversee accounting operations, including general ledger management, month-end and year-end closes, and compliance with GAAP standards.<br>• Manage cash flow and liquidity to support daily operations and future growth initiatives.<br>• Establish and maintain strong banking relationships to optimize credit lines and treasury operations.<br>• Provide detailed financial analysis and data-driven insights to guide executive decision-making and improve profitability.<br>• Ensure compliance with tax regulations, industry standards, and internal controls to safeguard company assets and mitigate risks.<br>• Identify and evaluate financial risks, implementing effective mitigation strategies to protect the organization.<br>• Supervise external audits and collaborate with auditors to ensure timely and successful completion.<br>• Lead cross-functional teams, including HR, IT, and Distribution, to integrate financial strategies across departments.
  • 2025-09-03T14:44:01Z
Billing Manager/Office Manager
  • Wilmington, DE
  • onsite
  • Permanent
  • 45000.00 - 55000.00 USD / Yearly
  • We are offering an exciting opportunity for a Billing Manager/Office Manager in Wilmington, Delaware. This role is crucial to our operations in the healthcare industry. The selected candidate will be instrumental in managing our dental office's front desk and billing processes. <br><br>Key responsibilities: <br><br>• Accurately process patient claims and predeterminations to insurance companies<br>• Responsibly handle scheduling of appointments for both new and existing dental patients using SoftDent<br>• Timely respond to emails and client inquiries <br>• Efficiently answer phone calls and respond to voicemails <br>• Maintain and organize patient medical records in a systematic manner<br>• Collect estimated co-payments and diligently follow up on existing balances <br>• Explain treatment plans to patients in an understandable manner <br>• Verify insurance coverage details and keep them updated<br>• Maintain up-to-date insurance bluebooks <br>• Post insurance payments and manage outstanding insurance balances through EFT, virtual card payment, and checks<br>• Annually re-credential to stay in-network with current insurance plans.
  • 2025-08-25T20:33:46Z
Controller
  • Fort Washington, PA
  • remote
  • Permanent
  • 150000.00 - 170000.00 USD / Yearly
  • <p>Industry leading firm seeks a Controller with proven experience working with mergers & acquisitions. The Controller will be responsible for assisting with internal and external audits, coordinating intercompany transactions, overseeing expense reporting, managing budgets for business units, prepare financial forecasting, execute M& A duties, ensuring an accurate month end process, analyzing financial reports, developing and implementing accounting processes, and assisting with tax preparation payments. The ideal individual for this role must be a people leader, drive process improvements & ERP system enhancements, have experience with hazardous material cost tracking and compliance reporting.</p><p><br></p><p>Major Responsibilities</p><ul><li>Review and manage accounting operations</li><li>Oversee the month end close process</li><li>Develop financial strategies</li><li>Prepare financial statements and reports</li><li>Account Reconciliations </li><li>Consolidate financial data</li><li>Internal Control Monitoring</li><li>Assist with internal/external audit preparation</li><li>Coach, Train, Mentor financial staff</li></ul>
  • 2025-08-26T22:35:13Z
Firm Administrator
  • Wilmington, DE
  • onsite
  • Permanent
  • 65000.00 - 90000.00 USD / Yearly
  • <p>Growing firm located in the Wilmington Delaware area seeks a skilled Firm Administrator with proven administrative, accounting, and finance experience within the legal/real estate industry. In this role, the Firm Administrator will assist with administrative operations including: developing office policies, processing client invoices, manage and monitor firm expenses, processing accounts receivables, assist with bank reconciliations, complete mail mergers, resolve vendor discrepancies, process human resources requests, coordinate with partners on strategic planning, and ensure compliance with employment laws, vendor policies, internal policies, and best practices. We are looking for someone with proven perceptive of legal office systems and trust administration.</p><p><br></p><p>How you will make an impact</p><p>·      Direct and coordinate administrative functions</p><p>·      Oversee scheduling, office supply management and vendor relations</p><p>·      Account reconciliation of vendor statements</p><p>·      Process year-end documents including 1099s</p><p>·      Assist with/Resolve vendor inquiries</p><p>·      Reconcile and process vendor invoices</p><p>·      Handling client escrow and fiduciary funds</p><p>·      Provide reports to management</p>
  • 2025-08-20T19:59:08Z
Director of Customer Experience
  • West Chester, PA
  • onsite
  • Permanent
  • 120000.00 - 150000.00 USD / Yearly
  • <p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>·      Account/Database Management</p><p>·      Order Management</p><p>·      Resolve customer inquiries/billing disputes</p><p>·      Develop and implement customer service strategies</p><p>·      Oversee training and research programs</p><p>·      Collaborate cross-functionally with other departments</p><p>·      Troubleshoot data performance inquiries</p><p>·      Train, Coach, and Mentor Customer Service Team</p>
  • 2025-08-14T13:04:25Z
Business Analyst
  • Piscataway, NJ
  • remote
  • Temporary
  • 51.46 - 59.59 USD / Hourly
  • <p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
  • 2025-08-06T21:23:45Z
Copywriter
  • Wilmington, DE
  • onsite
  • Temporary
  • 23.00 - 25.00 USD / Hourly
  • <p>Robert Half is partnering with a leading global financial services company to hire a Footnotes Copywriter for their Credit Card Marketing team. This role will focus on reviewing, analyzing, and annotating marketing content to ensure the correct legal footnotes and disclosures are applied across advertising, email campaigns, microsites, and other digital/print collateral. This position plays a critical part in ensuring marketing materials are compliant with regulatory standards while delivering a seamless, customer-focused experience.</p><p><br></p><p><strong>Location</strong>: Wilmington, DE (Onsite Monday & Tuesday, WFH Wednesday–Friday)</p><p><strong>Duration</strong>: Long-term contract with potential to extend or convert</p><p><strong>Pay Rate</strong>: $23-25/hour</p><p><strong>Hours</strong>: 40 hours/week</p><p><br></p><p><strong>About the Role</strong></p><p>This is a highly collaborative position working closely with Marketing, Legal, and Creative Operations teams. The ideal candidate has a keen eye for detail, the ability to interpret legal requirements into clear and accurate disclosures, and thrives in a fast-paced, high-volume environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and analyze marketing copy to determine appropriate footnotes, disclosures, and legal language.</li><li>Apply a deep understanding of regulatory and compliance requirements to marketing assets.</li><li>Verify and refine AI-generated disclosure recommendations to ensure accuracy.</li><li>Partner with Marketing, Legal, and Channel Execution teams to ensure content meets compliance standards.</li><li>Manage and update the footnote and disclosure library in coordination with project stakeholders.</li><li>Maintain high output and accuracy under tight deadlines, averaging 50+ creative assets per month once fully ramped.</li><li>Identify process improvement opportunities and contribute to efficiency initiatives.</li></ul>
  • 2025-08-12T17:48:54Z
HR Recruiter
  • Linwood, PA
  • onsite
  • Temporary
  • 21.38 - 24.75 USD / Hourly
  • <p>Ready to connect top talent with game-changing opportunities? Join our team as an HR Recruiter and make a career out of building careers! We are looking for an experienced HR Recruiter to join our team in Linwood, Pennsylvania. This is a long-term contract position where you will play a pivotal role in managing the recruitment process and supporting employee onboarding. The ideal candidate will bring expertise in full-cycle recruiting and a strong commitment to enhancing the employee experience.</p><p><br></p><p>Responsibilities:</p><p>• Lead full-cycle recruitment efforts, including sourcing, screening, interviewing, and selecting candidates with relevant experience.</p><p>• Develop and implement effective sourcing strategies to attract top talent.</p><p>• Conduct interviews and evaluate candidates to ensure alignment with company needs.</p><p>• Manage the applicant tracking system to maintain accurate records and streamline the hiring process.</p><p>• Facilitate smooth onboarding processes, including coordinating new employee orientations.</p><p>• Assist employees with inquiries and concerns, ensuring a positive workplace experience.</p><p>• Utilize ADP Workforce Now to maintain accurate employee records and support HR operations.</p><p>• Collaborate with hiring managers to understand staffing needs and provide recruitment solutions.</p><p><br></p><p>If you or anyone you know is immediately available for work and interested in learning more, don't wait and apply online today!</p>
  • 2025-08-27T14:59:01Z
Child Care Director
  • Ringoes, NJ
  • onsite
  • Permanent
  • 90000.00 - 100000.00 USD / Yearly
  • <p>We are seeking a skilled Director of Child Care for our client in the Ringoes, NJ area, to oversee daily activities and management in a dynamic, service-oriented environment. This individual will be responsible for coordinating various operational aspects, ensuring smooth facility operations while working on client engagement and satisfaction efforts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day activities to maintain efficient operational flow and oversight of the physical environment.</li><li>Serve as the primary point of communication with stakeholders to address concerns or provide updates.</li><li>Assist in the development and implementation of programs and activities to suit organizational goals.</li><li>Onboard and schedule team members while providing opportunities for skills-building and professional development.</li><li>Organize special projects or events designed to enhance client satisfaction and overall experiences.</li><li>Maintain essential records, ensuring compliance with established standards and guidelines.</li><li>Lead efforts related to financial tracking, reporting, and addressing challenges tied to operational sustainability.</li></ul><p><br></p>
  • 2025-09-08T15:38:45Z
Fund Accountant
  • Wayne, PA
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Reputable, private equity firm seeks a success-driven, Fund Accountant who is eager to grow within the funds/investment industry. In this role, you will be responsible for overseeing numerous financial funding and investment operations such as: tracking budgeting and forecasting models, preparing financial statements, assisting with the annual audit process, completing treasury and compliance tasks, monitoring fund expenses, and communicating fund performance and financial results to management/stakeholders. The ideal Fund Accountant for this role should have excellent analytical skills, great research abilities, and in-depth knowledge of generally accepted accounting principles.</p><p><br></p><p>Primary Responsibilities</p><p>·      Capture and record fund activities</p><p>·      Daily AP/AR transactions</p><p>·      Oversee various investment funds</p><p>·      Prepare fund accounting financial statements/reports</p><p>·      Assist with the annual audit process</p><p>·      Supervise reconciliation of investment portfolios</p><p>·      Gather treasury filings as needed</p><p>·      Maintain strong client relationships</p><p>·      Ad hoc vendor relation projects</p>
  • 2025-08-26T22:35:13Z
Staff Accountant
  • Gladwyne, PA
  • onsite
  • Contract / Temporary to Hire
  • 30.00 - 33.00 USD / Hourly
  • We are looking for a detail-oriented Staff Accountant to join our team in Gladwyne, Pennsylvania. In this fully onsite role, you will play a critical part in managing day-to-day accounting tasks and supporting the financial operations of the organization. This is a Contract to permanent position, offering an opportunity to grow and contribute to a dynamic environment.<br><br>Responsibilities:<br>• Manage accounts receivable and billing processes to ensure accuracy and timely collections.<br>• Handle accounts payable responsibilities, including reviewing invoices and processing payments.<br>• Perform month-end close procedures, ensuring all entries and reconciliations are completed accurately.<br>• Prepare journal entries and maintain general ledger accounts.<br>• Conduct account and bank reconciliations to verify financial data.<br>• Assist in the preparation of financial statements and reports for internal and external use.<br>• Support the organization in maintaining compliance with corporate and sales tax filings.<br>• Collaborate with the Business Manager to address accounting-related inquiries and provide necessary reports.<br>• Utilize Excel for financial reporting and analysis, ensuring data integrity.<br>• Test and apply accounting principles to ensure adherence to established standards.
  • 2025-09-02T16:44:49Z
Sr. Accounts Receivable Specialist
  • Lawrenceville, NJ
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • <p>We are looking for an experienced Sr. Accounts Receivable Specialist to oversee and optimize the accounts receivable processes in a dynamic and fast-paced environment. This role offers the opportunity to manage key financial operations, collaborate with cross-functional teams, and contribute to process improvements. The position is based in Princeton, New Jersey, and provides a pathway for growth within a supportive team.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the end-to-end accounts receivable cycle, including client invoicing, electronic billing submissions, and payment collection.</p><p>• Ensure all billing activities align with client contracts and are completed accurately and on time.</p><p>• Collaborate with project managers and client service teams to address and resolve billing discrepancies.</p><p>• Monitor outstanding accounts and take proactive measures to maintain a steady cash flow.</p><p>• Enhance the efficiency and accuracy of e-billing systems and processes.</p><p>• Prepare and support accounts receivable reports, reconciliations, and month-end close tasks.</p><p>• Identify and implement opportunities to improve workflows and optimize department operations.</p>
  • 2025-08-15T20:23:47Z
Azure Cloud Engineer
  • Malvern, PA
  • onsite
  • Contract / Temporary to Hire
  • - USD / Hourly
  • We are looking for an experienced Azure Cloud Engineer to join our team in Malvern, Pennsylvania. In this role, you will design, implement, and maintain enterprise-scale Azure solutions while ensuring adherence to best practices in architecture, security, and operational efficiency. This is a Contract-to-permanent position, offering an exciting opportunity to contribute to cloud infrastructure maturity and innovation.<br><br>Responsibilities:<br>• Design and manage Azure solutions that align with industry best practices and meet organizational needs.<br>• Collaborate with IT and business stakeholders to gather requirements and ensure cloud solutions effectively support business objectives.<br>• Lead efforts to migrate on-premises infrastructure to Azure, optimizing performance, scalability, and cost efficiency.<br>• Monitor system performance and ensure a high-quality experience for internal and external users.<br>• Implement robust security measures to safeguard cloud services and ensure compliance with industry standards.<br>• Continuously analyze cloud environments, recommend optimizations, and manage cost efficiency.<br>• Develop and enforce best practices for Microsoft Entra ID and Azure PaaS/IaaS services to support IT and cloud maturity.<br>• Create and test resilience and recovery plans to ensure business continuity during outages.<br>• Troubleshoot and resolve infrastructure-related issues to minimize downtime and optimize operations.<br>• Automate processes using tools like Azure Automation, PowerShell, and PowerAutomate to enhance efficiency.
  • 2025-08-06T14:08:45Z
Staff Accountant
  • Edison, NJ
  • onsite
  • Permanent
  • 80000.00 - 90000.00 USD / Yearly
  • <p>We are looking for an experienced Staff Accountant to join our team near Edison, New Jersey. The ideal candidate will bring expertise in accounting practices, particularly within the construction industry, and demonstrate strong analytical and technical skills. This is an excellent opportunity for a detail-oriented individual with a solid accounting background to contribute to a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily accounting operations, ensuring accuracy and compliance with financial regulations.</p><p>• Prepare and analyze financial statements, including balance sheets, income statements, and cash flow reports.</p><p>• Oversee accounts payable and receivable processes, ensuring timely and accurate transactions.</p><p>• Conduct detailed data analysis to identify trends and provide actionable insights for business decision-making.</p><p>• Reconcile bank accounts and resolve discrepancies in a timely manner.</p><p>• Collaborate with project managers to track and report on construction-related financial activities.</p><p>• Utilize accounting software systems to streamline processes and improve efficiency.</p><p>• Maintain organized and accurate financial records for audits and internal reviews.</p><p>• Provide support in budgeting and forecasting activities to assist with strategic planning.</p><p>• Stay up-to-date with industry regulations and accounting standards to ensure compliance.</p>
  • 2025-08-14T15:29:00Z
Business Analyst
  • Piscataway, NJ
  • remote
  • Temporary
  • 61.75 - 71.50 USD / Hourly
  • We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
  • 2025-08-06T21:29:24Z
2