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16 results for Customer Experience Marketing Manager in Philadelphia, PA

Customer Success Specialist

Bethlehem, PA
onsite
Temporary to Hire
20 - 24 USD / Hourly
Robert Half is partnering with a growing local organization to identify a Customer Success Specialist who is passionate about delivering exceptional customer experiences and ensuring orders are processed accurately from start to finish. This is a great opportunity for someone who enjoys building relationships with customers, managing multiple priorities, and serving as a key liaison between clients and internal teams. Responsibilities include:<ul><li>Enter customer orders and quotes into the company's processing system</li><li>Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce</li><li>Communicate order confirmations, shipping timelines, delays, and updates to customers</li><li>Coordinate with internal departments to ensure orders are routed and fulfilled properly</li><li>Provide customers with product documentation, manuals, cut sheets, and warranty information</li><li>Assemble and distribute operation and maintenance manuals as needed</li><li>Maintain organized records of open orders, completed orders, quotes, and sales documentation</li><li>Answer and direct incoming phone calls professionally and efficiently</li><li>Deliver exceptional customer service while building positive client relationships</li><li>Assist with administrative projects, data entry, filing, and cross-functional support as needed</li><li>Serve as a backup resource for other departments during periods of high volume</li></ul>
2026-07-13T00:00:00Z

Digital Marketing Manager

Willow Grove, PA
onsite
Permanent / Full Time
130000 - 200000 USD / Yearly
We are looking for a Digital Marketing Manager to lead a growing marketing function for a luxury retail and eCommerce business in Willow Grove, Pennsylvania. This role offers the chance to shape brand direction, expand online revenue, and strengthen customer acquisition across digital and in-store channels. The ideal candidate brings both strategic vision and hands-on execution, with the ability to guide a team and deliver measurable business results in a fast-moving environment. Responsibilities: • Guide and develop a multi-disciplinary marketing team, setting priorities and supporting execution across digital campaigns, creative projects, and brand initiatives. • Design and implement a full-funnel marketing strategy that supports revenue growth, customer engagement, and long-term brand development. • Work closely with company leadership to refine market positioning, enhance the customer experience, and support broader business objectives. • Oversee eCommerce marketing performance by improving traffic quality, conversion outcomes, customer acquisition, and online sales growth. • Direct paid digital initiatives across search, social, email, and other performance channels, using data to improve return on investment. • Identify emerging opportunities to attract new customers and expand reach through scalable acquisition programs and channel testing. • Strengthen website lead generation and optimize the customer journey to improve engagement and conversion at every stage. • Manage marketing budgets with a focus on efficiency, performance measurement, and smart allocation of spend across channels. • Ensure brand messaging remains consistent and elevated across social media, digital platforms, and retail touchpoints while reflecting luxury consumer expectations.
2026-07-07T00:00:00Z

Digital Marketing Manager

Newtown, PA
remote
Temporary / Contract
30.0865 - 34.837 USD / Hourly
We are seeking an experienced Digital Marketing Manager to oversee the execution and optimization of ongoing digital marketing initiatives. This is a part-time consulting opportunity lasting 12 weeks that can be done remotely (EST). This role will be responsible for managing agency relationships, ensuring marketing campaigns are performing effectively, and supporting key website and analytics projects. The ideal candidate is a hands-on marketing professional with strong vendor management experience and a proven ability to keep established marketing programs running efficiently while identifying opportunities for improvement. Key Responsibilities<ul><li>Manage day-to-day execution of digital marketing campaigns across multiple channels, ensuring campaigns remain on track and aligned with established strategy.</li><li>Serve as the primary point of contact for external marketing agencies and vendors, including onboarding new partners and maintaining productive working relationships.</li><li>Oversee paid media agency performance, ensuring campaigns are properly managed, optimized, and delivering against business objectives.</li><li>Review campaign results and provide recommendations to improve performance, audience targeting, reporting, and analytics.</li><li>Support the onboarding and management of a web development vendor tasked with website improvements and enhancements.</li><li>Monitor marketing programs and agency deliverables to ensure deadlines, budgets, and performance goals are met.</li><li>Analyze campaign and website data to identify trends, opportunities, and areas for optimization.</li><li>Collaborate with internal stakeholders to ensure marketing efforts are aligned and progressing as planned.</li><li>Ensure agencies are effectively managing and optimizing campaigns while maintaining clear communication and accountability.</li></ul>
2026-07-13T00:00:00Z

Digital Marketing Manager

Feasterville-Trevose, PA
onsite
Permanent / Full Time
110000 - 125000 USD / Yearly
We are seeking a results-driven Digital Marketing Manager to lead online marketing strategy and enhance the customer journey for a growing, multi-location consumer-focused organization. This role blends strategic planning with hands-on execution, with a strong emphasis on driving measurable growth across digital channels, improving website performance, and increasing lead conversion.The ideal candidate will collaborate closely with internal stakeholders and external partners to align marketing initiatives with broader business objectives and elevate the overall customer experience. Key Responsibilities<ul><li>Develop and execute integrated digital marketing strategies across paid media, online marketplaces, and internal campaigns to drive traffic and qualified leads</li><li>Manage relationships with external agencies and vendors, ensuring strong performance, accountability, and alignment with goals</li><li>Optimize website performance and user experience, improving conversion rates across key pages and digital touchpoints</li><li>Support initiatives that enhance the online-to-offline customer journey, increasing engagement and conversion opportunities</li><li>Analyze campaign and channel performance data to identify trends, measure ROI, and continuously improve outcomes</li><li>Establish KPIs and reporting frameworks to guide budget allocation and strategic decision-making</li><li>Lead and develop a small team, fostering a culture of accountability, collaboration, and execution excellence</li><li>Partner with senior leadership to align marketing strategies with sales goals, product priorities, and operational needs</li><li>Stay current on emerging tools, platforms, and market trends to enhance marketing effectiveness and reach</li></ul>
2026-06-24T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-06-25T00:00:00Z

Senior Marketing Manager

Toms River, NJ
onsite
Temporary / Contract
58 - 60 USD / Hourly
We are looking for an experienced marketing leader to drive property marketing strategy for commercial real estate initiatives in New Jersey. This is a long-term contract opportunity with the potential to transition into a permanent role, supporting high-impact campaigns, presentations, and client-facing materials across a regional portfolio. The ideal candidate brings strong strategic judgment, compelling storytelling skills, and the ability to guide multiple projects while partnering closely with sales teams and stakeholders. Responsibilities: • Direct regional property marketing initiatives from concept through execution, ensuring each campaign aligns with client goals and market positioning. • Partner with brokerage and sales teams to shape tailored marketing approaches for listings, developments, and pitch opportunities. • Develop persuasive presentation materials, sample deliverables, and go-to-market recommendations for high-value pursuits and client meetings. • Build and manage detailed marketing plans, including timelines, budgets, media considerations, resource allocation, and performance objectives. • Present campaign concepts and strategic recommendations to internal stakeholders and external clients, incorporating feedback to refine deliverables. • Monitor campaign results through regular reporting, identify improvement opportunities, and adjust tactics based on data and performance trends. • Serve as a key resource on property marketing best practices, sharing guidance on process improvement, technology usage, and KPI visibility. • Lead, coach, and support team members to strengthen performance, encourage career growth, and elevate overall quality of work. • Handle multiple priorities with limited oversight while contributing to additional strategic projects as business needs evolve.
2026-07-07T00:00:00Z

Customer Service Supervisor

Bristol, PA
onsite
Temporary to Hire
20 - 24 USD / Hourly
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. RESPONSIBILITIES: • Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. • Collaborate with cross functional departments on DTC customer service programs • Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience • Lead the team in providing responses through SMS, chat, email, and phone • Assist in training, workforce management, and budget management for the team. • Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards. • Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. • Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. • Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. • Prepare team reports and analyze performance statistics. • Build a team environment through regular contact, training, communication, and meetings with staff and team members. • Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. • Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. • Perform other duties as assigned. MUST REQUIREMENTS: • A minimum of 5-7 years of previous supervisory or management experience. • Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. • Strong interpersonal, writing, and problem-solving skills. • Capability to lead and coach multiple teams while handling various issues simultaneously. • Ability to promote teamwork and foster high employee morale. • Strong listening skills. For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
2026-07-09T00:00:00Z

Customer Service Representative

Somerset, NJ
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions and order processing for a busy team. This long-term contract position is ideal for someone who brings strong customer service and order entry experience, communicates clearly, and can manage a high volume of inquiries with professionalism. The person in this role will handle inbound and outbound communication, accurately enter and maintain customer orders, and help ensure a positive customer experience across every interaction. Responsibilities:<ul><li>Accurately enter, review, and process customer orders in the system, ensuring all information is complete and correct.</li><li>Update existing orders, make revisions as needed, and verify order details before processing.</li><li>Respond to incoming customer calls and messages promptly, providing accurate information and effective support.</li><li>Place outbound calls as needed to follow up on requests, resolve open issues, or confirm order-related details.</li><li>Assist customers with product, service, pricing, and order-related questions while maintaining a courteous and solutions-focused approach.</li><li>Monitor order status and communicate updates, delays, or changes to customers in a timely manner.</li><li>Update customer account records, document interactions, and maintain accurate order documentation.</li><li>Use SAP and related systems to review order status, customer information, and service history.</li><li>Coordinate with internal teams, including sales, shipping, and operations, to resolve order issues and ensure timely fulfillment.</li><li>Escalate complex customer concerns as appropriate while maintaining a high level of customer satisfaction.</li></ul>
2026-07-09T00:00:00Z

Customer Service Representative

Lakewood, NJ
onsite
Temporary to Hire
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in Lakewood, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, coordinating order activity, and working closely with sales and operations teams in a fast-paced environment. The role focuses on delivering responsive service for domestic and international accounts while helping ensure accurate documentation, timely communication, and smooth daily workflow. Responsibilities: • Manage customer orders from initial entry through follow-up, ensuring information is complete and accurate. • Prepare pricing quotations and create invoices for both routine and special customer transactions. • Support international order processing by coordinating freight calculations and assembling required shipping and export paperwork. • Respond to inbound inquiries from distributors, dental offices, commercial clients, and sales representatives regarding product details, shipment progress, and order updates. • Establish and maintain customer and dealer records, including sending application materials and setting up new accounts in company systems. • Handle returns, issue appropriate credits, and document customer concerns in accordance with internal procedures. • Assist sales operations by investigating pricing differences and helping communicate annual pricing updates to customers. • Generate recurring reports, maintain organized records, and contribute to onboarding support for new team members.
2026-07-13T00:00:00Z

Customer Service Representative

New Brunswick, NJ
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to support a busy logistics operation. This Contract position is ideal for someone who enjoys balancing customer communication with delivery coordination in a fast-moving warehouse office setting. The person in this role will help keep scheduled deliveries on track, provide timely updates to customers, and resolve service concerns with professionalism. Responsibilities:• Monitor daily delivery activity for a high volume of drivers and maintain awareness of route progress throughout the day.• Communicate with customers to provide order status updates and address questions related to scheduled deliveries.• Adjust delivery appointments when changes occur and coordinate revised timing with customers in a clear and timely manner.• Respond to inbound service issues involving orders or delivery concerns and work toward prompt resolution.• Contact customers before scheduled delivery dates to verify availability and confirm appointment details.• Conduct follow-up calls after deliveries to gather feedback and encourage survey participation.• Enter and maintain accurate service and delivery information in internal systems and spreadsheets.• Collaborate with dispatch and operations teams to support smooth delivery execution during peak seasonal demand.
2026-07-13T00:00:00Z

Customer Service Representative

Camden, NJ
onsite
Temporary to Hire
23 - 24 USD / Hourly
We are looking for a Customer Service Representative to join a fast-moving office environment in Camden, New Jersey. This long-term contract position combines customer support, mail and shipping coordination, and front-office administrative assistance in a structured onsite setting. The ideal candidate is comfortable handling a high volume of tasks, communicating clearly with internal and external contacts, and using Microsoft Office to stay organized and responsive. Responsibilities:• Manage incoming customer calls and respond to questions with professionalism, accuracy, and urgency.• Process orders and update related information in company systems while maintaining careful attention to detail.• Support daily mailroom and shipping activity, including sorting, distributing, preparing, and tracking outbound and inbound packages.• Provide administrative assistance to the onsite team by handling routine clerical tasks and maintaining organized records.• Step in at the reception area when needed to greet visitors, answer the main line, and direct inquiries appropriately.• Coordinate follow-up communication for customer requests and help resolve service issues in a timely manner.• Work effectively in a fast-paced onsite environment while balancing customer interactions and operational priorities.
2026-07-10T00:00:00Z

Customer Service Representative

Edison, NJ
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Customer Service Representative to join a growing team. This is a long-term contract position that requires working onsite in a detail-oriented office setting with a collaborative, corporate atmosphere. The person in this role will support candidate outreach and customer interactions by handling calls, gathering key information, and ensuring accurate documentation throughout the screening process. Responsibilities:• Reach out to prospective candidates by phone to conduct initial conversations and assess interest in available opportunities.• Review schedules and confirm availability details to help determine alignment with business needs.• Evaluate candidate backgrounds and credentials to identify whether they meet position expectations.• Answer inbound inquiries courteously and provide clear, helpful information during each interaction.• Enter and update call notes, candidate details, and related records with a high level of accuracy.• Maintain consistent communication with team members regarding screening outcomes and next steps.• Deliver courteous customer service while managing a steady volume of outbound and inbound calls.
2026-07-13T00:00:00Z

Customer Service Representative

Monmouth Junction, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries. • Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution. • Enter customer orders accurately into internal systems while verifying product, quantity, and account information. • Review and process purchase order details to ensure requests are recorded correctly and routed without delays. • Investigate customer concerns and work toward practical resolutions that align with service expectations. • Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking. • Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.
2026-07-13T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to join a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order details, and keeping shipments moving accurately and efficiently. The person in this role will work closely with sales, warehouse, and logistics partners to ensure timely order fulfillment while maintaining a high standard of service. Responsibilities:• Enter and manage customer orders accurately within the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outgoing shipments and help determine the most effective routing based on delivery needs.• Partner with warehouse personnel and customers to coordinate shipping schedules, delivery updates, and order-related questions.• Investigate transit-related damage issues and submit claims documentation to support timely resolution.• Provide day-to-day assistance to the sales team and customers by responding to order inquiries and helping resolve service concerns.• Maintain organized records and complete general administrative support tasks as needed within the office.• Monitor multiple open orders at once, following through on deadlines and communicating status updates to relevant stakeholders.
2026-07-09T00:00:00Z

Customer Service Returns Associate

Bridgewater, NJ
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently. Responsibilities:• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.• Track inventory-related return activity and help ensure product movements are documented correctly across departments.• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.
2026-07-10T00:00:00Z

Customer Service Representative I (US)

Norristown, PA
onsite
Temporary / Contract
17.5 - 18.2 USD / Hourly
We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing. Responsibilities:• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.
2026-07-01T00:00:00Z