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7 results for Customer Experience Marketing Manager in Philadelphia, PA

Digital Marketing Manager

Malvern, PA
onsite
Temporary / Contract
35 - 40 USD / Hourly
We are confidentially supporting our client in the search for a Demand and Growth Marketing Manager who will lead digital marketing initiatives that increase awareness, engagement, and conversion across key audience segments. This role will build integrated digital journeys that move prospects and customers from initial interest to meaningful action. Partnering closely with cross‑functional teams—including Marketing, Sales, Operations, Technology, and Analytics—this individual will enhance how audiences discover, engage, and convert across all digital touchpoints. This includes websites, landing pages, forms, digital campaigns, and service/support experiences. The role will also develop lead scoring models and attribution frameworks that clearly connect marketing activities to pipeline and revenue outcomes.The ideal candidate blends digital marketing expertise, data-driven decision-making, and journey-led strategy to drive measurable growth. <ul><li>Build and execute digital marketing campaigns that generate awareness, engagement, and pipeline.</li><li>Leverage web, paid media, marketing automation, and additional channels within the marketing mix.</li><li>Design and optimize digital journeys across the website, landing pages, and online forms.</li><li>Identify friction points across the funnel and recommend optimization strategies that increase conversion.</li><li>Collaborate with Sales, Operations, and Customer Experience teams to improve lead handling and conversion.</li><li>Develop nurture programs that guide audiences from awareness to activation and ongoing engagement.</li><li>Track and analyze performance across key funnel metrics including lead generation, acquisition, and engagement.</li><li>Establish and implement attribution models and reporting that connect marketing efforts to business growth.</li></ul> Qualifications<ul><li>5–7+ years in demand generation, digital marketing, lifecycle marketing, or growth marketing.</li><li>Experience developing digital acquisition and engagement journeys across web and multi‑channel digital programs.</li><li>Strong background optimizing landing pages, forms, and conversion paths.</li><li>Proficiency with CRM, marketing automation, and analytics platforms (Salesforce strongly preferred).</li><li>Strong analytical skills with experience measuring campaign performance and implementing attribution models.</li><li>Experience in financial services, technology, SaaS, fintech, or related industries preferred.</li></ul>
2026-05-01T00:00:00Z

Marketing Director

Hatfield, PA
onsite
Permanent / Full Time
100000 - 135000 USD / Yearly
We are looking for an innovative Marketing Manager to join our client in the Lansdale, PA area. This role is ideal for a strategic thinker with experience in B2B marketing and a strong background in brand positioning within the manufacturing industry. You will oversee the development and execution of marketing strategies to enhance brand visibility and drive measurable business growth. Candidates must have B2B Manufacturing industry experience to be considered. Responsibilities:• Develop and implement comprehensive B2B marketing strategies tailored to the manufacturing industry.• Manage and optimize digital marketing campaigns, including paid social media, Google Ads, and email marketing initiatives.• Oversee brand positioning efforts to strengthen market presence and align with company objectives.• Utilize HubSpot and other marketing platforms to manage campaigns and analyze performance metrics.• Conduct in-depth market research to identify trends and opportunities for business growth.• Collaborate with cross-functional teams to ensure consistent messaging across all marketing channels.• Monitor and refine strategies using Google Analytics and other tools to improve campaign effectiveness.• Create engaging content that resonates with target audiences and supports lead generation.• Establish and maintain strong relationships with industry partners and stakeholders.• Track and report on the success of marketing initiatives to inform future strategies.
2026-05-01T00:00:00Z

Customer Service Representative

Conshohocken, PA
onsite
Temporary to Hire
22 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Pennsylvania. This onsite opportunity is a contract position with the potential to become permanent, suited for someone who enjoys helping customers, managing account-related requests, and working closely with internal partners to resolve service issues. The ideal candidate brings strong call center experience, sound judgment, and the ability to handle both routine inquiries and more sensitive concerns with professionalism. Responsibilities: • Handle incoming customer interactions and provide timely support for account-related questions, service needs, and general issue resolution. • Update customer account details, including payment information and billing arrangements, while ensuring accuracy in all records. • Work with merchants and cross-functional teams to address product, service, or installation concerns and move issues toward resolution. • Document customer conversations, service actions, and follow-up steps within internal systems and related tools. • Place outbound calls when needed to gather information, provide updates, or complete service requests efficiently. • Recognize situations involving legal, regulatory, or highly sensitive matters and route them to the appropriate internal contacts. • Support order entry and related administrative tasks to help maintain smooth day-to-day customer service operations.
2026-05-04T00:00:00Z

Customer Service Representative

Lakewood, NJ
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in Lakewood, New Jersey in a contract opportunity with permanent potential. This role supports customers, distributors, and internal sales partners by managing orders, quotes, documentation, and day-to-day service requests with accuracy and professionalism. The ideal candidate is organized, responsive, and comfortable handling both domestic and international customer needs in a fast-paced environment. Responsibilities: • Manage customer order processing from initial entry through final confirmation, ensuring information is accurate and completed on time. • Prepare pricing quotes and related documentation for customers and sales partners while maintaining clear communication throughout the process. • Coordinate invoicing activities for international accounts, including freight-related calculations and supporting shipment paperwork. • Assemble export and shipping documents needed for overseas orders and help secure required shipment reference information. • Respond to inbound inquiries from distributors, dental offices, commercial accounts, and sales representatives regarding product details, order progress, and service needs. • Support account administration by sending dealer forms, establishing new dealer records, and creating special invoices for domestic customers when needed. • Track, document, and help resolve customer concerns, including entering complaint information, processing returns, and arranging applicable credits. • Produce routine reports, organize records, and maintain filing systems to support customer service and sales operations. • Assist with onboarding and guidance for new team members while contributing to pricing issue follow-up and customer communication initiatives.
2026-05-03T00:00:00Z

Customer Service Representative

Wilmington, DE
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a dedicated Customer Service Representative to join a team in Wilmington, Delaware. This is a long-term contract position offering the opportunity to assist customers with inquiries and claims related to unclaimed property. The ideal candidate will thrive in a fast-paced, customer-focused environment while delivering exceptional service. Responsibilities:• Handle inbound customer calls regarding unclaimed property inquiries and provide timely assistance.• Offer updates on claim statuses and guide customers through required documentation.• Assist claimants in navigating the online system and filing their claims accurately.• Search for and create claims within the company’s proprietary database system.• Perform accurate data entry and ensure compliance with established client procedures.• Review and analyze documentation to determine rightful ownership of claims.• Maintain detailed notes for each customer interaction in the claims database.• Escalate complex issues or concerns to management as necessary.• Identify and report discrepancies, patterns, or potential issues to supervisors.• Support additional administrative tasks and contribute to special projects as assigned.
2026-04-14T00:00:00Z

Customer Service Representative

Malvern, PA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a team in Malvern, Pennsylvania. In this hybrid position, you will play a pivotal role in ensuring smooth order processing and exceptional customer support. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic organization. Responsibilities:• Accurately process customer orders and quotes in the system while verifying product availability and inventory levels.• Collaborate with sales and warehouse teams to coordinate order entry, confirmations, and updates.• Address customer inquiries regarding orders, pricing, returns, credits, and expedited shipping requests.• Resolve issues promptly to ensure customer satisfaction and maintain positive relationships.• Utilize Salesforce to manage customer information and streamline processes.• Monitor and track order statuses, providing timely updates to customers and internal teams.• Ensure compliance with company policies and procedures during all customer interactions.• Assist with inbound and outbound calls, delivering attentive and courteous service.• Support the team in achieving service targets and performance goals.• Identify opportunities for process improvements and contribute to enhancing operational efficiency.• Hours are 10:00 am to 6:30 pm.
2026-05-01T00:00:00Z

Customer Service Rep

Farmingdale, NJ
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a customer-focused Customer Service Representative to join a stone, glass, and concrete manufacturing company in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized, and can manage customer needs from initial inquiry through final delivery. The role supports strong client relationships by providing timely updates, accurate order handling, and dependable coordination across internal teams. Responsibilities: • Manage customer inquiries related to product selection, pricing, stock levels, and estimated fulfillment timelines. • Prepare and enter quotes, sales orders, and delivery requests with careful attention to customer specifications and order accuracy. • Coordinate with sales, production, dispatch, and logistics partners to monitor order progress and keep customers informed. • Resolve service issues, returns, and complaints with care while working toward timely and practical solutions. • Maintain accurate documentation of customer communications, order activity, and feedback within company record systems. • Assist with account-related follow-up and billing support when additional customer service attention is needed. • Recognize opportunities to recommend related products or services that match customer requirements. • Follow company expectations for workplace safety, attentive conduct, and service quality in all interactions.
2026-05-04T00:00:00Z