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4 results for Help Desk Support Manager in Nashville, TN

Help Desk Technician

Nashville, TN
onsite
Temporary / Contract
23 - 27.5 USD / Hourly
We are looking for a Help Desk Technician to deliver dependable technical support for end users in Nashville, Tennessee. This Long-term Contract position focuses on resolving day-to-day hardware, software, and connectivity issues while ensuring a smooth support experience for employees. The role is fully onsite and suited to someone who can balance hands-on troubleshooting, clear communication, and accurate ticket documentation. Responsibilities: • Respond to user support requests by diagnosing technical problems and providing effective solutions for desktop, software, and network-related issues. • Manage incoming service desk tickets, prioritize requests appropriately, and maintain timely progress through resolution. • Lead remote support sessions when needed to troubleshoot user concerns and restore functionality as efficiently as possible. • Prepare equipment, account access, and related support tasks for employee onboarding and offboarding activities. • Record detailed notes on customer interactions, technical findings, and completed actions to maintain accurate support documentation. • Perform diagnostic testing to identify the source of reported issues and apply appropriate corrective measures. • Escalate more complex incidents to higher-level support teams when advanced troubleshooting is required. • Install, configure, update, and repair computer hardware and software to support daily business operations. • Follow up with users after service is provided to confirm issues have been fully resolved and expectations have been met.
2026-06-26T00:00:00Z

Desktop Support Analyst

Nashville, TN
onsite
Temporary / Contract
24 - 28 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-06-23T00:00:00Z

Application Support Engineer

Nashville, TN
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a collaborative integration team supporting clinical and financial systems in Nashville, Tennessee. This contract opportunity with potential for a permanent role towards the end of the year. The role emphasizes practical problem-solving, clear communication, and dependable execution rather than heavy software development. You will work closely with internal partners and external vendors to keep integrations running smoothly and help expand the team’s operational capacity. Responsibilities:• Design, configure, and maintain healthcare data interfaces using Mirth Connect or comparable integration platforms.• Investigate production issues affecting messages, data flow, and connected systems, then implement timely resolutions to restore service.• Oversee several smaller projects at once while contributing to broader integration efforts as business needs evolve.• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements and deliver effective integration solutions.• Take ownership of support tasks and project work that helps reduce team backlog and increases delivery capacity.• Assist with Azure-based integration components such as functions, queues, and storage services where applicable.• Create efficiencies by identifying repetitive support activities and introducing automation where it adds value.• Contribute to the growth of the integration environment, including expansion of interface engine capabilities when needed.• Produce organized documentation and provide consistent status updates to stakeholders throughout project and support lifecycles.
2026-06-22T00:00:00Z

Application Support Engineer

Nashville, TN
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a collaborative healthcare integration team in Nashville, Tennessee. This contract opportunity with potential for a permanent role towards the end of 2026. The role centers on supporting and improving integrations, partnering with internal teams and external vendors, and helping the organization expand its operational capacity as project demand increases. Responsibilities:• Design, configure, and maintain healthcare interfaces using Mirth Connect or comparable integration platforms to support clinical and financial system connectivity.• Investigate interface failures, data flow issues, and messaging problems in production, then implement timely resolutions to restore system performance.• Oversee several smaller initiatives at the same time while contributing to broader integration efforts as business needs require.• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements, clarify expectations, and deliver effective integration solutions.• Take ownership of support tasks and project work that helps ease team backlog and enables senior engineers to focus on complex initiatives.• Provide support for Azure-based integration components, including services such as functions, queues, and storage resources.• Recommend and implement practical automation opportunities that reduce repetitive troubleshooting and manual support activities.• Contribute to the growth of the integration environment, including expansion of interface engine capabilities when needed.• Create and maintain organized technical documentation and provide clear updates on progress, risks, and issue resolution to stakeholders.
2026-06-22T00:00:00Z