<p>Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global user base. The role oversees incident management, service requests, and user support to ensure high customer satisfaction and operational efficiency. You’ll work with technology, security, and business teams to resolve escalations, track performance metrics, and implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and fostering a culture of accountability and continuous improvement.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Planning and Execution</p><ul><li>Oversee the daily operations of the service desk, driving timely resolution of incidents and service requests.</li><li>Establish and manage problem management to identify, analyze, and resolve the root causes of recurring or significant incidents.</li><li>Develop and maintain service desk procedures, knowledge bases, and escalation protocols aligned with operational standards.</li><li>Monitor service performance metrics and implement strategies to improve response times, resolution rates, and user satisfaction.</li><li>Collaborate with Technology leadership to align service desk operations with broader IT strategies and initiatives.</li></ul><p>Team Supervision and Collaboration</p><ul><li>Lead and mentor a team of service desk analysts and support specialists, fostering a culture of responsiveness, accountability, and continuous learning.</li><li>Establish clear team roles, responsibilities, and performance standards to promote consistent service delivery across time zones and business units.</li><li>Partner with Functional Teams to align service desk support with evolving business priorities and technology strategies.</li><li>Manage and escalate incidents, implement preventative measures, and support compliance requirements.</li></ul><p>Operational Management and Delivery</p><ul><li>Manage service desk tools and platforms, including ticketing systems, remote support tools, and knowledge management systems.</li><li>Support user onboarding and offboarding (e.g., hardware provisioning).</li><li>Maintain up-to-date, accurate, and easily accessible service desk documentation to facilitate efficient issue resolution and promote knowledge sharing.</li><li>Provide regular reporting on service desk performance, trends, and improvement opportunities to company leadership.</li></ul><p>Process Optimization and Innovation</p><ul><li>Identify opportunities to automate and streamline support workflows, improving efficiency and scalability across the organization’s platforms.</li><li>Stay informed about ITSM best practices, tools, and trends to enhance service desk operations and user experience.</li><li>Lead initiatives to improve first-call resolution rates, reduce ticket volumes, and enhance self-service capabilities.</li><li>Gather feedback from users and stakeholders to refine support processes and align service delivery with strategic objectives.</li></ul>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>The IT Trainer is responsible for the design, delivery, and ongoing improvement of technology training programs. This role equips staff with the knowledge to use technology effectively for daily productivity and strategic initiatives. Working across departments, the IT Trainer identifies learning needs, develops instructional content, and delivers training sessions that support technology adoption and operational goals. Collaboration with application managers, service desk teams, and business stakeholders is essential for supporting new system rollouts, platform updates, and user enablement. Responsibilities include creating customized learning materials, managing training schedules, and evaluating program impact through feedback and performance metrics. The role requires strong instructional design skills, excellent communication, and an understanding of enterprise technology in legal or professional services environments.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><p><strong>Training Development and Delivery</strong></p><ul><li>Design and deliver training for staff on core technology platforms, including productivity and collaboration tools.</li><li>Create instructional materials and e-learning modules for different roles and skill levels.</li><li>Assess training gaps and prioritize initiatives.</li><li>Conduct onboarding for new hires, introducing technology resources.</li><li>Track participation and feedback to refine programs.</li></ul><p><strong>Collaboration and Support</strong></p><ul><li>Work with application managers, service desk teams, and business stakeholders to align training with updates and priorities.</li><li>Coordinate training schedules and address specific team needs.</li><li>Provide coaching and support to users needing extra help.</li><li>Support change management efforts.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Maintain a centralized library of training materials.</li><li>Monitor usage trends and support requests to address recurring issues via training.</li><li>Collaborate on rollouts of new tools and features to ensure user readiness.</li><li>Evaluate training effectiveness using surveys and performance data.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather and apply feedback to improve training relevance and methods.</li><li>Stay current with technology trends and learning methodologies to enhance programs.</li><li>Recommend updates based on system changes and user needs.</li><li>Promote technology literacy and confidence across the organization.</li></ul>
<p><strong> Technical Program Manager – Fleet Capacity Planning</strong></p><p><strong>Location:</strong> Nashville, TN or Seattle, WA (Hybrid)</p><p> <strong>Employment Type:</strong> Full-Time, Contract 6- months (potential for extension or conversion) </p><p> <strong>Experience Level:</strong> Mid-Level </p><p><strong>About the Role</strong></p><p>We are seeking a highly analytical and innovative <strong>Technical Program Manager (TPM)</strong> to lead capacity planning and forecasting initiatives for our fleet service operations. This role is ideal for someone with a strong background in automotive or engineering, who thrives in data-driven environments and enjoys solving complex operational challenges.</p><p>As part of a dynamic and growing team within the payments and logistics space, you will have the opportunity to shape the future of our fleet services and make a meaningful impact on business outcomes.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and implement capacity planning and forecasting tools to optimize fleet service operations.</li><li>Analyze large datasets to identify trends, forecast needs, and present insights to stakeholders.</li><li>Collaborate cross-functionally with technical and non-technical teams to drive strategic decisions.</li><li>Lead and influence projects without direct authority, using strong communication and organizational skills.</li><li>Translate customer needs into scalable solutions, balancing business goals with technical constraints.</li><li>Support planning for Class 4–6 vehicle fleets and other automotive models (e.g., Tesla).</li></ul>
<p>The Applications Manager for DMS (Document Management System) & Lawyer Tooling will oversee the implementation, optimization, and support of our client’s document management system (NetDocuments) and other lawyer-facing technology solutions. You will play a pivotal role in enabling secure, efficient document handling and collaboration—partnering with Legal Operations, Technology, Talent, and Practice Group stakeholders to define business requirements, manage vendor relationships, and drive system enhancements.</p><p><br></p><p>You will be responsible for ensuring excellent system performance, user adoption, and compliance with governance standards. The role requires strong technical expertise with DMS platforms, experience supporting legal professionals, and a talent for translating business needs into scalable, effective technology solutions. Success hinges on collaboration, problem-solving, and driving consistent, effective use of lawyer tooling to support firm operations and superior client service.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Planning and Execution:</p><ul><li>Oversee DMS platform and integrations to support operational and business goals.</li><li>Evaluate existing tools and workflows; develop strategies to optimize legal productivity.</li><li>Establish and promote best practices in document management and lawyer tooling.</li><li>Coordinate feature rollouts and integrations for regulatory, security, and user experience alignment.</li></ul><p>Team Supervision and Collaboration:</p><ul><li>Lead integration efforts for lawyer tooling across the technology stack and firm operations.</li><li>Partner with functional teams to gather feedback, define requirements, and drive adoption of new tools.</li><li>Liaise between technical teams, end-users, and vendors for clear communication of capabilities.</li><li>Support training and onboarding to ensure consistent, effective use of legal technology.</li></ul><p>Operational Management and Delivery:</p><ul><li>Oversee configuration, deployment, and maintenance of the DMS, ensuring platform reliability and scalability.</li><li>Monitor system usage and performance; troubleshoot issues and implement enhancements.</li><li>Maintain up-to-date documentation for system configurations, workflows, and user guides.</li><li>Report regularly to leadership on application performance and opportunities for improvement.</li></ul><p>Process Optimization and Innovation:</p><ul><li>Stay current with emerging legal technologies and productivity tools.</li><li>Lead efforts to automate and streamline document workflows, improve search and retrieval, and enhance collaboration.</li><li>Align lawyer tooling with broader strategic goals and business needs.</li><li>Conduct end-user reviews and gather feedback for continuous solution improvement.</li></ul>
<p>The Applications Manager for CRM oversees implementation, maintenance, and optimization of client relationship management systems, primarily Salesforce and related platforms. This role is responsible for configuring CRM solutions to support business development and sales processes, including pipeline tracking, reporting, and system integration. The Applications Manager partners with Marketing, Sales, Finance, and Technology to define requirements, manage vendors, and direct system upgrades. Key duties include maintaining data integrity, driving user adoption, and training. The ideal candidate combines deep Salesforce knowledge, CRM best practices experience, and strong stakeholder engagement to translate business needs into system functionality.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Planning and Execution</strong></p><ul><li>Technical ownership of CRM applications and business requirements alignment.</li><li>Analyze CRM effectiveness and drive strategies to optimize processes.</li><li>Promote best practices and ensure CRM alignment with other enterprise applications.</li></ul><p><strong>Collaboration and Supervision</strong></p><ul><li>Partner with IT and business stakeholders to drive CRM integration.</li><li>Support and guide team members involved in CRM projects.</li><li>Serve as liaison between technical teams, end-users, and vendors.</li></ul><p><strong>Operational Management</strong></p><ul><li>Oversee evaluation, configuration, and deployment of Salesforce features and system enhancements.</li><li>Monitor system performance, troubleshoot issues, and optimize reliability and user satisfaction.</li><li>Manage CRM software assets, licenses, and maintain compliance documentation.</li><li>Provide updates to leadership on system performance and project progress.</li></ul><p><strong>Process Improvement</strong></p><ul><li>Stay current with Salesforce and CRM technologies to recommend enhancements.</li><li>Lead initiatives to automate and streamline CRM workflows for efficiency and scalability.</li><li>Collaborate with cross-functional teams to align CRM with evolving organizational needs.</li><li>Gather end-user feedback to refine CRM solutions.</li></ul>
<p>Our client is seeking an Infrastructure & Information Security Manager to lead and advance the company’s information security strategy—safeguarding data, systems, and assets across all platforms. In this role, you will design, implement, and continuously enhance security policies, risk management frameworks, and incident response processes that support regulatory and operational standards. You will partner with senior leadership and cross-functional teams to identify risks, implement safeguards, drive compliance, and foster a culture of security awareness.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Strategic Planning and Execution</p><ul><li>Define and lead the organization’s information security strategy, aligning with business goals, regulatory requirements, and client expectations.</li><li>Develop and maintain security policies, standards, and procedures to support secure operations across all platforms.</li><li>Establish risk management frameworks and governance models to assess, monitor, and mitigate security risks across the technology ecosystem.</li><li>Evaluate emerging threats, technologies, and best practices to inform the security strategy and support continuous improvement.</li></ul><p>Team Leadership and Development</p><ul><li>Partner with cross-functional teams to embed security concepts into technology initiatives, operational processes, and client service delivery.</li><li>Provide training and development opportunities to strengthen internal security capabilities and promote a culture of security awareness.</li><li>Define team roles, responsibilities, and performance expectations aligned with the organization’s strategic priorities.</li></ul><p>Operational Management and Delivery</p><ul><li>Oversee the implementation and management of security tools, systems, and controls across infrastructure platforms.</li><li>Lead incident response planning and execution to ensure timely resolution of security events and effective stakeholder communication.</li><li>Manage third-party risk assessments, vendor security reviews, and compliance audits to drive adherence to organizational standards.</li><li>Monitor security performance, conduct vulnerability assessments, and implement remediation plans that meet critical business needs.</li></ul><p>Continuous Improvement and Innovation</p><ul><li>Identify opportunities to enhance security operations through automation, analytics, and integration with broader technology initiatives.</li><li>Stay informed on legal industry trends, regulatory developments, and cybersecurity innovations—especially as they relate to legal technology.</li><li>Lead initiatives to modernize the organization’s security architecture, enhancing scalability and resilience.</li><li>Gather feedback from stakeholders to refine security practices and drive alignment with evolving business and client needs.</li></ul>
<p>The Organizational Change Management & Training Coordinator is responsible for planning and executing change management and training initiatives to support deployment and adoption of new technology at our client. This role develops structured change strategies, communication plans, and training programs so lawyers and staff can effectively adopt new systems and processes. The Coordinator works with functional teams and leadership to assess readiness, identify adoption risks, and design interventions that minimize disruption and maximize value. The role prioritizes confidence-building through clear, practical training tailored for legal workflows, providing ongoing support as new tools are integrated. Strong expertise in change management, instructional design, and adult learning is needed, along with the ability to communicate technical concepts in accessible terms. Success requires excellent facilitation, collaboration across technical and non-technical teams, and the ability to drive cultural adoption of technology.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><p><strong>Planning and Execution</strong></p><ul><li>Develop and implement change management strategies and training to drive technology adoption.</li><li>Collaborate with IT and business stakeholders to align efforts and project timelines.</li><li>Assess readiness and adoption risks, designing interventions to minimize disruption.</li><li>Create structured communication plans to keep stakeholders informed.</li></ul><p><strong>Collaboration and Communication</strong></p><ul><li>Serve as the main contact for change management and training initiatives, ensuring alignment with operational goals.</li><li>Work directly with cross-functional teams to integrate change and training into daily operations.</li><li>Build relationships at all levels, offering guidance for system and process adoption.</li><li>Facilitate workshops and feedback sessions to improve strategies.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Design and deliver training programs, including live sessions, e-learning, and instructional materials.</li><li>Monitor training effectiveness and change outcomes, refining as needed.</li><li>Develop user guides and resources to support end-users.</li><li>Provide ongoing training support post-implementation for sustained adoption.</li></ul><p><strong>Process Optimization and Innovation</strong></p><ul><li>Identify opportunities to streamline training and change management for increased efficiency.</li><li>Stay current on best practices and trends in change management and legal technology, recommending new solutions.</li><li>Continuously refine methodologies to stay aligned with organizational needs.</li></ul>
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
<p>We are looking for an experienced AI & Analytics Platform Manager to spearhead the integration of artificial intelligence and groundbreaking technologies. The AI & Analytics Platform Manager leads our client’s integration of artificial intelligence and emerging technologies to enhance efficiency, improve service delivery, and drive innovation. This role defines and carries out AI strategy, identifying opportunities for machine learning, natural language processing, and automation—especially in legal technology. Partnering with senior leadership and cross-functional teams, the Manager evaluates, implements, and optimizes AI-enabled solutions supporting operations and client outcomes. </p><p><br></p><p><strong>Strategic Planning and Execution</strong></p><ul><li>Develop and lead AI strategy aligned with business goals.</li><li>Identify opportunities to use AI and automation to improve workflows and client service.</li><li>Evaluate emerging technologies and plan for long-term growth.</li><li>Work with leadership to create governance for responsible AI use and data privacy.</li><li>Advance analytics and reporting initiatives for the organization.</li></ul><p><strong>Team Leadership and Development</strong></p><ul><li>Align AI initiatives with business needs and current systems.</li><li>Promote adoption of AI capabilities and professional development.</li><li>Support resource allocation for high-impact AI projects.</li></ul><p><strong>Operational Management</strong></p><ul><li>Oversee AI tools and platforms from development to deployment.</li><li>Manage vendor relationships and partnerships for scalable solutions.</li><li>Monitor system performance, resolve issues, and ensure compliance with company standards.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Lead modernization of operations through AI and emerging tech.</li><li>Stay current on industry trends and regulatory developments.</li><li>Collect stakeholder feedback to refine AI solutions.</li><li>Foster a culture of innovation and iterative improvement.</li></ul>
<p>The IT Project Manager is responsible for leading the planning, execution, and delivery of technology initiatives that support strategic priorities and address critical business needs across the legal technology ecosystem. This role partners with Technology, Finance, Legal Operations, and other functional teams to define requirements, manage resources, and coordinate cross-functional execution. Key responsibilities include developing project plans, tracking milestones, mitigating risks, and engaging stakeholders throughout the project lifecycle. The position requires strong project management expertise, familiarity with professional services environments, and the ability to translate business needs into actionable project outcomes. Success depends on effective collaboration, problem-solving, and the ability to support consistent, scalable delivery of technology solutions.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><p><strong>Project Planning & Delivery</strong></p><ul><li>Oversee all stages of technology projects focused on operational improvements and client service excellence.</li><li>Work with stakeholders to establish project scope, objectives, and success criteria.</li><li>Create and manage project plans, setting timelines and allocating resources in line with organizational goals.</li><li>Monitor project progress, identify and manage risks, and develop mitigation plans to ensure timely and successful delivery.</li></ul><p><strong>Team Leadership & Collaboration</strong></p><ul><li>Partner with technology teams to ensure project alignment with architecture and infrastructure standards.</li><li>Coordinate activities among internal groups and external vendors, addressing dependencies and obstacles to keep projects on track.</li><li>Lead project meetings, facilitate status updates, and maintain open communication with stakeholders.</li><li>Guide cross-functional teams through project requirements, schedules, and deliverables.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Deliver technology initiatives in accordance with established plans, budget limits, and quality benchmarks.</li><li>Report on project milestones, key performance metrics, and outcomes to senior leadership.</li><li>Maintain thorough documentation of project decisions, actions, and lessons learned to foster continual improvement.</li><li>Support change management activities including training, communications, and stakeholder engagement.</li></ul><p><strong>Process Improvement & Innovation</strong></p><ul><li>Champion enhancements to project delivery processes, tools, and methodologies.</li><li>Recommend agile or hybrid project management frameworks as appropriate for specific initiatives.</li><li>Stay informed of emerging technologies and best practices relevant to legal technology and project management.</li><li>Lead efforts that improve scalability, operational efficiency, and strategic alignment with organizational objectives.</li></ul>
<p>We are seeking a strategic and hands-on Director of Business Applications and Platforms to lead the transformation and optimization of the business technology portfolio. You will oversee the design, implementation, and lifecycle management of critical applications, ensuring they drive operational excellence, streamline workflows, and deliver outstanding client service. This role is responsible for vendor selection, application customization and deployment, performance monitoring, and establishing best practices in governance and security.</p><p><br></p><p>The Director works cross-functionally with senior leaders and technical teams to identify opportunities for improvement, evaluate emerging technologies, and enable the seamless integration of platforms. You will champion training and adoption initiatives and ensure that solutions meet the highest standards in compliance, security, and business impact.</p><p><br></p><p>Success in this position requires significant experience with legal or professional services technology, expertise in system architecture and integration, and the ability to develop and communicate actionable strategies to non-technical stakeholders. Collaboration, leadership, and a commitment to driving innovation are critical.</p><p><br></p><p>Key Responsibilities</p><ul><li>Strategic Leadership: Define and execute a technology strategy that scales with firm growth, strengthens security, and aligns platforms with organizational and client priorities.</li><li>Governance & Integration: Establish robust application governance policies and integration frameworks to support interoperability, data security, and compliance.</li><li>Team Development: Lead, mentor, and empower a high-performing team of application specialists, project managers, and technical staff, supporting professional growth and performance.</li><li>Application Lifecycle Management: Oversee all phases of business application management: vendor selection, customization, deployment, ongoing maintenance, and optimization.</li><li>Operational Excellence: Monitor application performance, troubleshoot issues, and resolve technical challenges; manage budgets and vendor negotiations to drive cost-effective investments.</li><li>Continuous Improvement & Innovation: Identify and implement opportunities to automate and enhance workflows; evaluate new technologies to modernize the application portfolio; gather user feedback to improve system adoption and effectiveness.</li><li>Stakeholder Partnership: Work closely with senior leadership to align technology initiatives to firm objectives and communicate technical information clearly to business stakeholders.</li></ul>
We are looking for a skilled Webmaster to join our team in Nashville, Tennessee, on a contract with the potential for a permanent position. This role is essential for maintaining and enhancing the web presence of a non-profit organization, ensuring that its websites are functional, visually appealing, and aligned with organizational goals. The ideal candidate will have technical expertise, creativity, and strong communication skills to work collaboratively with colleagues and support users effectively.<br><br>Responsibilities:<br>• Design and implement the layout and structure of the organization’s web systems to ensure optimal functionality and usability.<br>• Develop templates and websites tailored to user needs, collaborating closely with web designers.<br>• Introduce new features and functionalities to enhance user experience, including RSS feeds and editable regions.<br>• Create and edit visual elements such as headers, images, and graphics for web pages.<br>• Review and update site content to maintain accuracy, relevance, and quality.<br>• Research and integrate modern technologies to keep web solutions current and innovative.<br>• Convert outdated websites to new platforms and provide guidance to user communities during transitions.<br>• Partner with vendors to troubleshoot and resolve technical issues, ensuring system upgrades are implemented smoothly.<br>• Offer technical support to staff, faculty, and students for website-related concerns, including account resets.<br>• Conduct training sessions and develop instructional guides to educate users on system features and functionality.
<p>The Cloud Integrations Engineer develops and manages APIs and integration services between our client’s application layer and its Microsoft Azure-based infrastructure. This role ensures seamless communication, security, and performance between enterprise applications and cloud environments, all while supporting our client’s cloud strategy and operational goals.</p><p><br></p><p>This position requires strong skills in API development, cloud integration, and Azure services, with a proactive, solutions-driven mindset.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><p><strong>Planning and Execution</strong></p><ul><li>Design, build, and manage API and integration solutions connecting applications with Azure infrastructure.</li><li>Apply best practices for API security, scalability, and performance, particularly for legal technology tools.</li><li>Develop and maintain integration workflows using Azure components like Logic Apps, API Management, and Azure Functions.</li><li>Monitor and troubleshoot integration performance for reliability.</li><li>Align integration solutions with business and compliance needs by working with Application and Security teams.</li><li>Conduct capacity and scalability assessments for integrations.</li><li>Prepare technical documentation such as architecture diagrams and deployment guides.</li></ul><p><strong>Collaboration and Support</strong></p><ul><li>Act as the main integration point between infrastructure, application, and security teams.</li><li>Work with DevOps and Infrastructure on CI/CD and integration automation.</li><li>Support secure integration practices with authentication and encryption in collaboration with the Security Team.</li><li>Provide technical support for integration incidents.</li><li>Assist project teams with architecture, optimization, and planning.</li><li>Maintain governance documentation and facilitate knowledge transfer.</li></ul><p><strong>Design and Implementation</strong></p><ul><li>Engineer high-performance integrations and data workflows across core technology platforms.</li><li>Deploy and optimize Azure integration services.</li><li>Automate integration workflows (PowerShell, Terraform).</li><li>Coordinate with networking, security, and application teams for cloud and hybrid integration.</li><li>Oversee rollouts, pilot testing, and change management.</li></ul><p><strong>Operational Management</strong></p><ul><li>Manage integration platforms optimizing cloud resources.</li><li>Set up monitoring, backups, and disaster recovery for integrations.</li><li>Keep integration documentation up to date.</li><li>Enforce compliance with security standards and industry regulations.</li><li>Audit and enhance integration services for optimization and security.</li><li>Implement governance using Azure Policy and Conditional Access.</li></ul><p><strong>Process Optimization and Innovation</strong></p><ul><li>Identify and implement automation or self-service through Azure Automation, Logic Apps, or scripting.</li><li>Stay current on Azure enhancements, integration technologies, and best practices to improve performance.</li><li>Help develop scalable governance and operational frameworks for integration.</li><li>Support modernization and migration of legacy systems.</li><li>Build and maintain reusable templates, scripts, and procedures.</li></ul>
<p>The <strong>Indirect Tax Manager</strong> plays a critical role in ensuring compliance with indirect tax regulations across the U.S. and Canada. This position is a <strong>fully onsite</strong>, <strong>temporary </strong>role and oversees business license and sales tax processes to ensure operational adherence to applicable state, provincial, and federal requirements. This individual contributor role supports a wide range of tax-related functions within a dynamic and multi-jurisdictional environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Ensure compliance with U.S. indirect tax obligations, including sales and use tax.</li><li>Perform monthly reconciliations of general ledger tax accounts and prepare related journal entries.</li><li>Utilize Avalara software for sales tax automation and coordinate with external providers for monthly filings.</li><li>Set up and manage state sales tax accounts, including remote seller registrations and filing authorizations.</li><li>Collect and prepare data for local business license applications, which are handled internally.</li><li>Oversee sales tax compliance across multiple states and local jurisdictions, including document preparation and review of outsourced filings.</li><li>Prepare and file Canadian GST/HST returns using internal processes and requested data.</li><li>Provide necessary data to third-party preparers for personal property tax filings.</li><li>Manage the tax payment workflow, including documentation, coding, and recordkeeping.</li><li>Support the VP of Tax with seasonal projects and departmental deadlines.</li><li>Handle certified mailings for the tax department and maintain tracking systems.</li><li>Respond to administrative requests and maintain a paperless office environment.</li><li>Maintain tools for tracking tax filings and deadlines.</li><li>Participate in team meetings and contribute to process improvement initiatives.</li><li>Perform general administrative duties such as scanning, mail processing, and occasional errands.</li><li>Monitor state tax authority portals to ensure accounts are current and compliant.</li></ul>
<p>A leading organization in the e-commerce and technology industry is seeking a <strong>Data Analyst II</strong> to support high-impact business decisions through advanced financial, economic, operational, and capacity-related analysis. This Remote role supports one of the company’s major nationwide safety and fleet-technology initiatives, requiring a strong analytical mindset, exceptional attention to detail, and the ability to operate independently in a fast-paced, rapidly scaling environment.</p><p> </p><p>The ideal candidate thrives in dynamic settings, works well with cross-functional teams, and enjoys solving complex operational and financial problems.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Financial & Economic Analysis</strong></p><ul><li>Conduct economic, financial, and market analysis across capacity planning, pricing, cost modeling, and return-on-investment scenarios.</li><li>Build, maintain, and refine <strong>financial and operational models</strong> to support forecasting, variance analysis, and strategic decision-making.</li></ul><p><strong>Capacity, Budgeting & Forecasting</strong></p><ul><li>Support capacity forecasting, budgeting, and reporting across OpEx, CapEx, and resource allocation initiatives.</li><li>Track, interpret, and analyze large and complex data sets tied to fleet repair, utilization, and operations.</li></ul><p><strong>Tools, Dashboards & Systems Development</strong></p><ul><li>Design, enhance, and coordinate the development of <strong>analytical systems, dashboards, and reporting tools</strong> to support a rapidly evolving business environment.</li><li>Ensure analytical tools scale with business growth and remain aligned with operational needs.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Partner with program managers and other stakeholders to validate assumptions, identify trends, and deliver insights.</li><li>Convert data findings into actionable recommendations for leadership and operational teams.</li><li>Participate in daily collaboration with team members; limited interaction with developers or technical engineering teams.</li></ul><p><strong>Operational Project Support</strong></p><ul><li>Contribute directly to repair-data management initiatives for fleet-related technologies.</li><li>Provide weekly reports, tracking summaries, and data accuracy evaluations.</li><li>Manage shifting priorities and work independently while maintaining a high degree of accuracy.</li></ul><p><br></p>
<p>Robert Half is seeking a Contract Network Administrator to join our client's IT team. As a Contract Network Administrator, you will be responsible for the design, implementation, and maintenance of the organization's network infrastructure. This role offers an exciting opportunity to work with a respected organization and contribute to the management of a robust and efficient network environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Network Design and Configuration:</strong> Design, deploy, and maintain network infrastructure, including routers, switches, firewalls, and wireless technologies, to ensure optimal performance and security.</li><li><strong>Network Monitoring and Optimization:</strong> Monitor network performance, troubleshoot issues, and implement optimizations to maximize network efficiency and reliability.</li><li><strong>Security Management:</strong> Implement and manage network security measures, including firewalls, intrusion detection systems, and VPNs, to protect against cybersecurity threats.</li><li><strong>Network Maintenance:</strong> Perform routine maintenance tasks, such as software updates, firmware upgrades, and hardware replacements, to ensure network stability.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and resolve network-related issues reported by users or identified through monitoring tools in a timely manner.</li><li><strong>Documentation:</strong> Maintain accurate documentation of network configurations, procedures, and changes for future reference and compliance purposes.</li><li><strong>Vendor Coordination:</strong> Collaborate with vendors and service providers to procure network equipment, manage service contracts, and troubleshoot complex network issues.</li><li><strong>Capacity Planning:</strong> Assess network capacity, anticipate growth requirements, and make recommendations for upgrades or changes to meet organizational needs.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract Systems Administrator to join our client's IT department. As a Contract Systems Administrator, you will be responsible for the configuration, maintenance, and management of the organization's computer systems, servers, and network infrastructure. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>System Maintenance:</strong> Perform routine system maintenance, including software updates, patch management, and regular system backups to ensure system stability and security.</li><li><strong>Server Administration:</strong> Manage and maintain server hardware and software, including Windows Server, Linux, or other relevant operating systems.</li><li><strong>Network Management:</strong> Oversee network infrastructure, ensuring optimal performance, security, and reliability. This may include switches, routers, firewalls, and wireless access points.</li><li><strong>Security Monitoring:</strong> Implement and monitor security protocols to safeguard systems and data, detect and respond to security breaches, and conduct regular security audits.</li><li><strong>User Support:</strong> Provide technical support to end-users, assisting with system-related issues, troubleshooting, and offering guidance on best practices.</li><li><strong>Documentation:</strong> Maintain detailed records of system configurations, changes, and updates to facilitate system troubleshooting and auditing.</li><li><strong>Capacity Planning:</strong> Assess system performance and capacity, making recommendations for upgrades or enhancements to meet organizational needs.</li><li><strong>Backup and Disaster Recovery:</strong> Develop and implement backup and disaster recovery plans to ensure data integrity and continuity of operations.</li><li><strong>Vendor Collaboration:</strong> Collaborate with technology vendors to ensure timely procurement of hardware and software, and manage vendor relationships.</li></ol><p><br></p>
<p>We are looking for a skilled Data Security Analyst to join a dynamic team in Mount Pleasant, Tennessee, within the plastics manufacturing industry. This is a Contract to permanent position where you will play a pivotal role in managing user accounts, ensuring security frameworks are upheld, and troubleshooting critical systems. As the sole onsite IT specialist, you will collaborate closely with external vendors while overseeing system security and compliance.</p><p><br></p><p>Responsibilities:</p><p>• Manage the onboarding and offboarding processes for user accounts, ensuring smooth transitions and secure access.</p><p>• Troubleshoot and support the organization's commerce platform, resolving technical issues as they arise.</p><p>• Collaborate with external vendors to maintain system functionality and manage vendor relationships effectively.</p><p>• Familiarity with Dynamics 365 Finance & Operations and EDI processes (mapping, transactions, and file management).</p><p>• Monitor and maintain security frameworks, including implementing firewalls, encryption programs, and compliance certifications.</p><p>• Provide technical support for wired, wireless, and network connectivity across various devices.</p><p>• Set up and maintain computer networks, assisting employees with IT-related challenges.</p><p>• Perform regular data and configuration backups to ensure system reliability.</p><p>• Maintain detailed inventory records for all company equipment and devices.</p><p>• Investigate and respond to security breaches, implementing solutions to mitigate risks.</p><p>• Configure and manage cloud computing environments, telecommunication systems, and network equipment.</p>
<p>Our client is an established and well-respected public accounting firm seeking to hire an experienced Accounting Manager to join their team in Franklin, Tennessee. In this role, you will provide expert guidance on complex accounting matters, oversee client engagements, and lead a team in delivering exceptional advisory services. This position offers the opportunity to collaborate with clients on technical accounting challenges and drive impactful financial solutions.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert advice on U.S. accounting standards and emerging regulations, ensuring clients remain compliant with evolving requirements.</p><p>• Support clients in implementing new accounting standards, such as revenue recognition and lease accounting.</p><p>• Assist with financial reporting for transactions including IPOs, mergers, acquisitions, and complex financing structures.</p><p>• Deliver technical accounting guidance for financial instruments and fresh-start accounting post-bankruptcy.</p><p>• Build and maintain strong relationships with clients, acting as a trusted advisor on financial matters.</p><p>• Prepare and present detailed reports and presentations to communicate technical concepts and project updates.</p><p>• Oversee multiple engagements, managing budgets, timelines, and deliverables to ensure high-quality outcomes.</p><p>• Monitor financial metrics for engagements and provide regular reports to leadership.</p><p>• Supervise and mentor team members, fostering growth and collaboration.</p><p>• Promote a team-oriented environment that encourages innovation and excellence.</p>
We are looking for a skilled Network Technician to join our team in Nashville, Tennessee, on a Contract to permanent basis. In this role, you will be responsible for maintaining and enhancing the network infrastructure to ensure reliable and secure connectivity for all users. You will work closely with other IT professionals to implement upgrades, monitor performance, and troubleshoot issues to optimize network services. This position requires a proactive and detail-oriented individual who can work flexible hours, including evenings and weekends, as needed.<br><br>Responsibilities:<br>• Configure, manage, and maintain network hardware such as routers, switches, and firewalls.<br>• Monitor network performance and promptly address connectivity issues to ensure seamless operations.<br>• Apply security measures to protect the network and sensitive data from external threats.<br>• Collaborate with IT teams to plan and execute upgrades and improvements to the network infrastructure.<br>• Oversee IP address management and maintain detailed network documentation.<br>• Handle support tickets related to network issues and provide timely resolutions.<br>• Document network configurations, processes, and troubleshooting methodologies for future reference.<br>• Research and implement emerging technologies to enhance network efficiency and security.<br>• Assist with setting up network infrastructure for campus events and activities.<br>• Provide technical support for devices connected to the network, including security cameras and gate systems.
<p>Robert Half is seeking a Contract Data Analyst to join our client's team. As a Data Analyst, you will be responsible for collecting, processing, and analyzing data to provide actionable insights that support business decisions. This contract position offers an exciting opportunity to work with a dynamic team and help drive data-driven strategies for a respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Data Collection and Analysis:</strong> Collect, clean, and analyze data from various sources to identify trends, patterns, and insights that inform business decisions.</li><li><strong>Reporting:</strong> Create and maintain dashboards, reports, and visualizations that communicate findings to stakeholders in a clear and concise manner.</li><li><strong>Data Validation:</strong> Ensure data integrity by conducting regular audits, validation, and quality checks.</li><li><strong>Collaboration:</strong> Work closely with cross-functional teams to understand data requirements and provide insights that support strategic goals.</li><li><strong>Data Modeling:</strong> Develop and maintain data models, forecasts, and simulations to support business planning and operations.</li><li><strong>Trend Analysis:</strong> Monitor key performance indicators (KPIs) and analyze data trends to identify opportunities for improvement.</li><li><strong>Documentation:</strong> Document data processes, methodologies, and findings to ensure transparency and reproducibility of results.</li><li><strong>Ad Hoc Analysis:</strong> Provide ad hoc analysis and reporting support as needed to assist in decision-making processes.</li></ol><p><br></p>
