<p>Our client is looking for a talented, creative, and driven communications professional to help grow and shape brand presence across dynamic, high-growth businesses in the legal, talent, and private wealth sectors.</p><p><br></p><p>Role Overview:</p><p>As a Communications Specialist, you’ll work closely with the Director of Communications, partnering to deliver high-impact content and marketing strategies across multiple business units. This role is ideal for journalists or corporate communications professionals eager to thrive in a fast-paced, entrepreneurial setting.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Develop and publish thought leadership pieces, case studies, newsletters, scripts, and award submissions.</li><li>Interview executives and experts to create compelling narratives tailored to each brand’s voice.</li><li>Help drive quarterly market reports and weekly industry insights.</li><li>Manage content calendars, schedule LinkedIn, website, and email posts aligned with overall communications strategy.</li><li>Coordinate with PR and marketing teams to enhance brand visibility.</li><li>Support internal communications through newsletters, announcements, and leadership messaging.</li><li>Assist in planning CRM and email campaigns, track results, and analyze engagement.</li><li>Prepare client-facing materials and coordinate event communications.</li></ul>
We are looking for a skilled Project Coordinator III to join our team in Nashville, Tennessee. In this role, you will collaborate with an international team to enhance the learning experience for leaders across global operations. You will oversee translation workflows, manage customer relationships, and contribute to process improvements. This is a long-term contract position offering an exciting opportunity to work in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Develop and maintain detailed project plans to ensure smooth execution of translation workflows.<br>• Manage administrative tasks and create projects within Amazon’s translation management system.<br>• Act as the primary point of contact to provide first-level support and set clear expectations with customers, vendors, and partners.<br>• Organize and prepare files for translation, ensuring accuracy and readiness.<br>• Oversee review processes and incorporate feedback into translation memories effectively.<br>• Identify opportunities to enhance workflows, tools, or processes and implement improvements.<br>• Foster a positive team environment that promotes collaboration and continuous learning.<br>• Coordinate with global stakeholders to ensure alignment and quality in deliverables.<br>• Monitor project timelines and address any potential delays proactively.
<p>We are looking for a detail-oriented Accounts Payable Clerk to join our client's team in Franklin, Tennessee. In this role, you will handle a variety of accounting tasks to ensure timely and accurate payment processing, vendor communication, and financial reporting. The ideal candidate has a strong background in accounts payable and is proficient with tools like QuickBooks and Microsoft Excel.</p><p><br></p><p>Responsibilities:</p><p>• Process weekly vendor payments, ensuring accuracy and timeliness.</p><p>• Oversee the accounts payable closing process to maintain accurate financial records.</p><p>• Review, process, and upload invoices for medical supplies in compliance with company standards.</p><p>• Prepare and reconcile balance sheets as required to ensure proper financial documentation.</p><p>• Communicate with vendors to address inquiries and resolve payment issues promptly.</p><p>• Review and post general ledger journal entries with a high degree of accuracy.</p><p>• Generate, review, and distribute financial reports to support business operations.</p><p>• Collect and maintain vendor tax identification information, including W-9 forms.</p><p>• Perform additional duties and tasks as assigned to support the accounting team.</p>
We are looking for an experienced Accounts Payable Specialist to join our team in Nashville, Tennessee. This contract position offers an opportunity to contribute your skills in managing financial transactions and ensuring the accuracy and efficiency of accounts payable operations. The ideal candidate will have a strong background in accounting practices and a proven ability to work collaboratively with vendors and internal departments.<br><br>Responsibilities:<br>• Process invoices while ensuring compliance with company policies and maintaining accurate data entry.<br>• Review vendor statements and reconcile accounts to address discrepancies.<br>• Prepare and execute timely payments to vendors using various payment methods.<br>• Maintain organized and up-to-date records of accounts payable transactions.<br>• Support month-end closing procedures by providing required documentation and reports.<br>• Collaborate with internal teams to resolve invoice-related issues or discrepancies.<br>• Assist during audits by providing detailed and accurate documentation as needed.<br>• Stay informed about industry developments and updates in accounting regulations.<br>• Utilize accounting software systems and ERP tools effectively to streamline processes.
<p>The Organizational Change Management & Training Coordinator is responsible for planning and executing change management and training initiatives to support deployment and adoption of new technology at our client. This role develops structured change strategies, communication plans, and training programs so lawyers and staff can effectively adopt new systems and processes. The Coordinator works with functional teams and leadership to assess readiness, identify adoption risks, and design interventions that minimize disruption and maximize value. The role prioritizes confidence-building through clear, practical training tailored for legal workflows, providing ongoing support as new tools are integrated. Strong expertise in change management, instructional design, and adult learning is needed, along with the ability to communicate technical concepts in accessible terms. Success requires excellent facilitation, collaboration across technical and non-technical teams, and the ability to drive cultural adoption of technology.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><p><strong>Planning and Execution</strong></p><ul><li>Develop and implement change management strategies and training to drive technology adoption.</li><li>Collaborate with IT and business stakeholders to align efforts and project timelines.</li><li>Assess readiness and adoption risks, designing interventions to minimize disruption.</li><li>Create structured communication plans to keep stakeholders informed.</li></ul><p><strong>Collaboration and Communication</strong></p><ul><li>Serve as the main contact for change management and training initiatives, ensuring alignment with operational goals.</li><li>Work directly with cross-functional teams to integrate change and training into daily operations.</li><li>Build relationships at all levels, offering guidance for system and process adoption.</li><li>Facilitate workshops and feedback sessions to improve strategies.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Design and deliver training programs, including live sessions, e-learning, and instructional materials.</li><li>Monitor training effectiveness and change outcomes, refining as needed.</li><li>Develop user guides and resources to support end-users.</li><li>Provide ongoing training support post-implementation for sustained adoption.</li></ul><p><strong>Process Optimization and Innovation</strong></p><ul><li>Identify opportunities to streamline training and change management for increased efficiency.</li><li>Stay current on best practices and trends in change management and legal technology, recommending new solutions.</li><li>Continuously refine methodologies to stay aligned with organizational needs.</li></ul>
<p>The IT Project Manager is responsible for leading the planning, execution, and delivery of technology initiatives that support strategic priorities and address critical business needs across the legal technology ecosystem. This role partners with Technology, Finance, Legal Operations, and other functional teams to define requirements, manage resources, and coordinate cross-functional execution. Key responsibilities include developing project plans, tracking milestones, mitigating risks, and engaging stakeholders throughout the project lifecycle. The position requires strong project management expertise, familiarity with professional services environments, and the ability to translate business needs into actionable project outcomes. Success depends on effective collaboration, problem-solving, and the ability to support consistent, scalable delivery of technology solutions.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><p><strong>Project Planning & Delivery</strong></p><ul><li>Oversee all stages of technology projects focused on operational improvements and client service excellence.</li><li>Work with stakeholders to establish project scope, objectives, and success criteria.</li><li>Create and manage project plans, setting timelines and allocating resources in line with organizational goals.</li><li>Monitor project progress, identify and manage risks, and develop mitigation plans to ensure timely and successful delivery.</li></ul><p><strong>Team Leadership & Collaboration</strong></p><ul><li>Partner with technology teams to ensure project alignment with architecture and infrastructure standards.</li><li>Coordinate activities among internal groups and external vendors, addressing dependencies and obstacles to keep projects on track.</li><li>Lead project meetings, facilitate status updates, and maintain open communication with stakeholders.</li><li>Guide cross-functional teams through project requirements, schedules, and deliverables.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Deliver technology initiatives in accordance with established plans, budget limits, and quality benchmarks.</li><li>Report on project milestones, key performance metrics, and outcomes to senior leadership.</li><li>Maintain thorough documentation of project decisions, actions, and lessons learned to foster continual improvement.</li><li>Support change management activities including training, communications, and stakeholder engagement.</li></ul><p><strong>Process Improvement & Innovation</strong></p><ul><li>Champion enhancements to project delivery processes, tools, and methodologies.</li><li>Recommend agile or hybrid project management frameworks as appropriate for specific initiatives.</li><li>Stay informed of emerging technologies and best practices relevant to legal technology and project management.</li><li>Lead efforts that improve scalability, operational efficiency, and strategic alignment with organizational objectives.</li></ul>
We are looking for a detail-oriented and proactive Office Manager/Bookkeeper to oversee administrative operations and manage essential financial tasks. Based in Rockvale, Tennessee, this role requires someone with exceptional organizational skills and the ability to balance office management with bookkeeping responsibilities. You will play a pivotal part in ensuring smooth daily operations and maintaining accurate financial records.<br><br>Responsibilities:<br>• Oversee daily office functions, including scheduling, supply management, and vendor relations.<br>• Maintain accurate financial records by handling accounts payable, accounts receivable, and bank reconciliations.<br>• Process and manage invoices, billing, and other bookkeeping tasks using QuickBooks and Sage Intacct.<br>• Ensure compliance with workplace policies, safety standards, and operational protocols.<br>• Serve as the primary point of contact for internal communications and team coordination.<br>• Track office expenses and budgets to ensure financial efficiency.<br>• Provide administrative support to leadership and team members as needed.<br>• Identify and implement improvements to office workflows and procedures.<br>• Collaborate with external vendors and contractors to streamline operations.<br>• Foster a positive and productive workplace environment through effective management practices.
We are looking for an experienced Human Resource Payroll Manager to join our team in Nashville, Tennessee. In this role, you will lead payroll operations and HR functions, ensuring compliance with regulations and the seamless execution of financial and administrative processes. This position offers the opportunity to collaborate with cross-functional teams and contribute to the improvement of payroll and HR systems.<br><br>Responsibilities:<br>• Oversee payroll operations, ensuring accuracy and adherence to regulatory requirements.<br>• Manage HR administration, including hiring processes, employee records, and compliance with company policies.<br>• Conduct financial reconciliations and audits to maintain data integrity and compliance.<br>• Collaborate with stakeholders to enhance payroll systems through integration and automation.<br>• Analyze payroll data and generate KPI reports to support decision-making.<br>• Ensure compliance with tax accounting regulations and oversee related payroll functions.<br>• Lead process improvement initiatives to streamline HR and payroll workflows.<br>• Provide leadership and guidance to the HR and payroll team, fostering a culture of excellence.<br>• Develop and implement company policies related to payroll and HR functions.<br>• Act as a liaison between finance and HR teams to ensure seamless operation and communication.
We are looking for a detail-oriented Purchasing Coordinator to join our team in LaVergne, Tennessee. In this role, you will be responsible for overseeing procurement activities, optimizing inventory systems, and ensuring alignment with business goals. The ideal candidate will have a strong analytical mindset and a proven ability to manage purchasing processes efficiently while collaborating with various departments.<br><br>Responsibilities:<br>• Develop and implement inventory procurement strategies that align with revenue objectives.<br>• Utilize forecasting models to analyze demand variances and update inputs for improved accuracy.<br>• Process purchase orders and maintain effective communication with inventory vendors.<br>• Prepare detailed reports on inventory performance, including sell-through rates and recommendations for adjustments.<br>• Conduct trend analysis on product performance to identify high and low sellers.<br>• Collaborate with cross-functional teams to support procurement goals and streamline operations.<br>• Present purchasing strategies and data-driven insights to senior management.<br>• Identify opportunities for process improvements and propose innovative solutions to optimize inventory.<br>• Ensure timely and accurate execution of procurement tasks while adhering to best practices.<br>• Monitor and refine inventory systems to enhance decision-making capabilities.
<p>Our client is seeking an Infrastructure & Information Security Manager to lead and advance the company’s information security strategy—safeguarding data, systems, and assets across all platforms. In this role, you will design, implement, and continuously enhance security policies, risk management frameworks, and incident response processes that support regulatory and operational standards. You will partner with senior leadership and cross-functional teams to identify risks, implement safeguards, drive compliance, and foster a culture of security awareness.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Strategic Planning and Execution</p><ul><li>Define and lead the organization’s information security strategy, aligning with business goals, regulatory requirements, and client expectations.</li><li>Develop and maintain security policies, standards, and procedures to support secure operations across all platforms.</li><li>Establish risk management frameworks and governance models to assess, monitor, and mitigate security risks across the technology ecosystem.</li><li>Evaluate emerging threats, technologies, and best practices to inform the security strategy and support continuous improvement.</li></ul><p>Team Leadership and Development</p><ul><li>Partner with cross-functional teams to embed security concepts into technology initiatives, operational processes, and client service delivery.</li><li>Provide training and development opportunities to strengthen internal security capabilities and promote a culture of security awareness.</li><li>Define team roles, responsibilities, and performance expectations aligned with the organization’s strategic priorities.</li></ul><p>Operational Management and Delivery</p><ul><li>Oversee the implementation and management of security tools, systems, and controls across infrastructure platforms.</li><li>Lead incident response planning and execution to ensure timely resolution of security events and effective stakeholder communication.</li><li>Manage third-party risk assessments, vendor security reviews, and compliance audits to drive adherence to organizational standards.</li><li>Monitor security performance, conduct vulnerability assessments, and implement remediation plans that meet critical business needs.</li></ul><p>Continuous Improvement and Innovation</p><ul><li>Identify opportunities to enhance security operations through automation, analytics, and integration with broader technology initiatives.</li><li>Stay informed on legal industry trends, regulatory developments, and cybersecurity innovations—especially as they relate to legal technology.</li><li>Lead initiatives to modernize the organization’s security architecture, enhancing scalability and resilience.</li><li>Gather feedback from stakeholders to refine security practices and drive alignment with evolving business and client needs.</li></ul>
<p>We are looking for a highly organized and detail-oriented Production Coordinator to join the team. This individual will play a vital role in supporting product development, ensuring accurate product information management from concept through to manufacturing. The ideal candidate excels at managing details, enjoys working in a dynamic environment, and is proactive in supporting cross-functional teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Product Development Support</strong></p><ul><li>Create and maintain detailed product specification sheets for new items.</li><li>Solicit and compare competitive pricing from multiple manufacturers.</li><li>Collect and input product data (dimensions, weights, packaging counts, images) into both internal and Walmart systems (QMS).</li><li>Assign unique UPCs and stock numbers for product cataloging.</li><li>Initiate and track creative requests for buyer presentations and production artwork.</li><li>Review and proof product and packaging materials prior to final approval; coordinate sample approvals with Creative Director.</li><li>Distribute final artwork and specifications to factories and Quality Assurance teams.</li><li>Manage the Walmart product review process, collaborating with Bazaarvoice to meet content and photography standards and timelines.</li></ul><p><strong>Product Management & Compliance</strong></p><ul><li>Oversee testing applications and compliance certifications such as FSC, RFID, and How2Recycle.</li><li>Work closely with the Quality Assurance team to coordinate and monitor factory inspections.</li><li>Support the Purchasing team by ensuring up-to-date and accurate product data in NetSuite, including specifications, costs, delivery schedules, and item numbers.</li></ul><p><strong>Sampling Coordination</strong></p><ul><li>Track all product samples between factories and the Walmart Logistics Operations Center.</li><li>Assess factory samples for accuracy and quality against approved specifications.</li><li>Organize and prepare samples for Walmart presentations, seeding programs, and internal reviews.</li><li>Coordinate the creation of mockup samples to meet sales and account deadlines.</li><li>Maintain sample inventory, ensuring proper organization, labeling, and storage.</li></ul><p><strong>Success Factors:</strong></p><ul><li>Willingness to learn and develop a comprehensive understanding of the product lifecycle.</li><li>Strong communication skills and a collaborative team player.</li><li>Highly organized, capable of managing multiple projects and meeting deadlines.</li><li>Demonstrates unwavering integrity, reliability, and a proactive approach to tasks.</li><li>Brings a positive attitude and energy to team initiatives and problem-solving.</li></ul>
<p>The Applications Manager for DMS (Document Management System) & Lawyer Tooling will oversee the implementation, optimization, and support of our client’s document management system (NetDocuments) and other lawyer-facing technology solutions. You will play a pivotal role in enabling secure, efficient document handling and collaboration—partnering with Legal Operations, Technology, Talent, and Practice Group stakeholders to define business requirements, manage vendor relationships, and drive system enhancements.</p><p><br></p><p>You will be responsible for ensuring excellent system performance, user adoption, and compliance with governance standards. The role requires strong technical expertise with DMS platforms, experience supporting legal professionals, and a talent for translating business needs into scalable, effective technology solutions. Success hinges on collaboration, problem-solving, and driving consistent, effective use of lawyer tooling to support firm operations and superior client service.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Planning and Execution:</p><ul><li>Oversee DMS platform and integrations to support operational and business goals.</li><li>Evaluate existing tools and workflows; develop strategies to optimize legal productivity.</li><li>Establish and promote best practices in document management and lawyer tooling.</li><li>Coordinate feature rollouts and integrations for regulatory, security, and user experience alignment.</li></ul><p>Team Supervision and Collaboration:</p><ul><li>Lead integration efforts for lawyer tooling across the technology stack and firm operations.</li><li>Partner with functional teams to gather feedback, define requirements, and drive adoption of new tools.</li><li>Liaise between technical teams, end-users, and vendors for clear communication of capabilities.</li><li>Support training and onboarding to ensure consistent, effective use of legal technology.</li></ul><p>Operational Management and Delivery:</p><ul><li>Oversee configuration, deployment, and maintenance of the DMS, ensuring platform reliability and scalability.</li><li>Monitor system usage and performance; troubleshoot issues and implement enhancements.</li><li>Maintain up-to-date documentation for system configurations, workflows, and user guides.</li><li>Report regularly to leadership on application performance and opportunities for improvement.</li></ul><p>Process Optimization and Innovation:</p><ul><li>Stay current with emerging legal technologies and productivity tools.</li><li>Lead efforts to automate and streamline document workflows, improve search and retrieval, and enhance collaboration.</li><li>Align lawyer tooling with broader strategic goals and business needs.</li><li>Conduct end-user reviews and gather feedback for continuous solution improvement.</li></ul>
<p>Our client is an established and well-respected public accounting firm seeking to hire an experienced Accounting Manager to join their team in Franklin, Tennessee. In this role, you will provide expert guidance on complex accounting matters, oversee client engagements, and lead a team in delivering exceptional advisory services. This position offers the opportunity to collaborate with clients on technical accounting challenges and drive impactful financial solutions.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert advice on U.S. accounting standards and emerging regulations, ensuring clients remain compliant with evolving requirements.</p><p>• Support clients in implementing new accounting standards, such as revenue recognition and lease accounting.</p><p>• Assist with financial reporting for transactions including IPOs, mergers, acquisitions, and complex financing structures.</p><p>• Deliver technical accounting guidance for financial instruments and fresh-start accounting post-bankruptcy.</p><p>• Build and maintain strong relationships with clients, acting as a trusted advisor on financial matters.</p><p>• Prepare and present detailed reports and presentations to communicate technical concepts and project updates.</p><p>• Oversee multiple engagements, managing budgets, timelines, and deliverables to ensure high-quality outcomes.</p><p>• Monitor financial metrics for engagements and provide regular reports to leadership.</p><p>• Supervise and mentor team members, fostering growth and collaboration.</p><p>• Promote a team-oriented environment that encourages innovation and excellence.</p>
<p>We are looking for an experienced AI & Analytics Platform Manager to spearhead the integration of artificial intelligence and groundbreaking technologies. The AI & Analytics Platform Manager leads our client’s integration of artificial intelligence and emerging technologies to enhance efficiency, improve service delivery, and drive innovation. This role defines and carries out AI strategy, identifying opportunities for machine learning, natural language processing, and automation—especially in legal technology. Partnering with senior leadership and cross-functional teams, the Manager evaluates, implements, and optimizes AI-enabled solutions supporting operations and client outcomes. </p><p><br></p><p><strong>Strategic Planning and Execution</strong></p><ul><li>Develop and lead AI strategy aligned with business goals.</li><li>Identify opportunities to use AI and automation to improve workflows and client service.</li><li>Evaluate emerging technologies and plan for long-term growth.</li><li>Work with leadership to create governance for responsible AI use and data privacy.</li><li>Advance analytics and reporting initiatives for the organization.</li></ul><p><strong>Team Leadership and Development</strong></p><ul><li>Align AI initiatives with business needs and current systems.</li><li>Promote adoption of AI capabilities and professional development.</li><li>Support resource allocation for high-impact AI projects.</li></ul><p><strong>Operational Management</strong></p><ul><li>Oversee AI tools and platforms from development to deployment.</li><li>Manage vendor relationships and partnerships for scalable solutions.</li><li>Monitor system performance, resolve issues, and ensure compliance with company standards.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Lead modernization of operations through AI and emerging tech.</li><li>Stay current on industry trends and regulatory developments.</li><li>Collect stakeholder feedback to refine AI solutions.</li><li>Foster a culture of innovation and iterative improvement.</li></ul>
<p>The Applications Manager for CRM oversees implementation, maintenance, and optimization of client relationship management systems, primarily Salesforce and related platforms. This role is responsible for configuring CRM solutions to support business development and sales processes, including pipeline tracking, reporting, and system integration. The Applications Manager partners with Marketing, Sales, Finance, and Technology to define requirements, manage vendors, and direct system upgrades. Key duties include maintaining data integrity, driving user adoption, and training. The ideal candidate combines deep Salesforce knowledge, CRM best practices experience, and strong stakeholder engagement to translate business needs into system functionality.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Planning and Execution</strong></p><ul><li>Technical ownership of CRM applications and business requirements alignment.</li><li>Analyze CRM effectiveness and drive strategies to optimize processes.</li><li>Promote best practices and ensure CRM alignment with other enterprise applications.</li></ul><p><strong>Collaboration and Supervision</strong></p><ul><li>Partner with IT and business stakeholders to drive CRM integration.</li><li>Support and guide team members involved in CRM projects.</li><li>Serve as liaison between technical teams, end-users, and vendors.</li></ul><p><strong>Operational Management</strong></p><ul><li>Oversee evaluation, configuration, and deployment of Salesforce features and system enhancements.</li><li>Monitor system performance, troubleshoot issues, and optimize reliability and user satisfaction.</li><li>Manage CRM software assets, licenses, and maintain compliance documentation.</li><li>Provide updates to leadership on system performance and project progress.</li></ul><p><strong>Process Improvement</strong></p><ul><li>Stay current with Salesforce and CRM technologies to recommend enhancements.</li><li>Lead initiatives to automate and streamline CRM workflows for efficiency and scalability.</li><li>Collaborate with cross-functional teams to align CRM with evolving organizational needs.</li><li>Gather end-user feedback to refine CRM solutions.</li></ul>
<p>Our client is searching for a creative, detail-oriented, and data-driven Social Media Manager to boost online visibility for a portfolio of high-growth companies in the legal, talent, and private wealth sectors. If you’re passionate about social media and excited to shape the brand story across diverse audiences, this role is for you!</p><p><br></p><p>Key Responsibilities:</p><ul><li>Develop and execute social media strategies for LinkedIn, Instagram, and other platforms.</li><li>Build and maintain robust content calendars across multiple business units.</li><li>Write, design, and schedule posts that align with each brand’s unique voice and visual identity.</li><li>Monitor engagement, respond to comments, and foster online communities.</li><li>Produce compelling content—posts, infographics, short videos, and more—partnering with internal experts and designers.</li><li>Repurpose long-form content into engaging social-first formats.</li><li>Track, analyze, and report on performance metrics (reach, engagement, growth, CTR, etc.), using tools like LinkedIn Analytics and Hootsuite.</li><li>Test and optimize post types, timing, and messaging based on analytics.</li><li>Support integrated digital campaigns and amplify PR initiatives across channels.</li><li>Coordinate with marketing and communications teams, external vendors, and creative partners.</li><li>Stay current on social trends and identify new engagement opportunities, including influencer collaborations.</li></ul>
<p>Our client is seeking an experienced <strong>Accounting Manager</strong> to oversee accounting operations and ensure accurate financial reporting. This is a great opportunity for a detail-oriented professional who thrives in dynamic environments and can lead a team while maintaining compliance with GAAP standards. The role is based in Franklin, TN.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Manage day-to-day accounting operations, including general ledger, month-end close, and financial reporting.</li><li>Ensure compliance with GAAP and internal controls.</li><li>Supervise and mentor accounting staff as needed.</li><li>Prepare and review financial statements, reconciliations, and variance analyses.</li><li>Collaborate with cross-functional teams to support budgeting and forecasting processes.</li><li>Assist with system implementations or upgrades as required.</li></ul><p><br></p><p><br></p><p><br></p>
<p>Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global user base. The role oversees incident management, service requests, and user support to ensure high customer satisfaction and operational efficiency. You’ll work with technology, security, and business teams to resolve escalations, track performance metrics, and implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and fostering a culture of accountability and continuous improvement.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Planning and Execution</p><ul><li>Oversee the daily operations of the service desk, driving timely resolution of incidents and service requests.</li><li>Establish and manage problem management to identify, analyze, and resolve the root causes of recurring or significant incidents.</li><li>Develop and maintain service desk procedures, knowledge bases, and escalation protocols aligned with operational standards.</li><li>Monitor service performance metrics and implement strategies to improve response times, resolution rates, and user satisfaction.</li><li>Collaborate with Technology leadership to align service desk operations with broader IT strategies and initiatives.</li></ul><p>Team Supervision and Collaboration</p><ul><li>Lead and mentor a team of service desk analysts and support specialists, fostering a culture of responsiveness, accountability, and continuous learning.</li><li>Establish clear team roles, responsibilities, and performance standards to promote consistent service delivery across time zones and business units.</li><li>Partner with Functional Teams to align service desk support with evolving business priorities and technology strategies.</li><li>Manage and escalate incidents, implement preventative measures, and support compliance requirements.</li></ul><p>Operational Management and Delivery</p><ul><li>Manage service desk tools and platforms, including ticketing systems, remote support tools, and knowledge management systems.</li><li>Support user onboarding and offboarding (e.g., hardware provisioning).</li><li>Maintain up-to-date, accurate, and easily accessible service desk documentation to facilitate efficient issue resolution and promote knowledge sharing.</li><li>Provide regular reporting on service desk performance, trends, and improvement opportunities to company leadership.</li></ul><p>Process Optimization and Innovation</p><ul><li>Identify opportunities to automate and streamline support workflows, improving efficiency and scalability across the organization’s platforms.</li><li>Stay informed about ITSM best practices, tools, and trends to enhance service desk operations and user experience.</li><li>Lead initiatives to improve first-call resolution rates, reduce ticket volumes, and enhance self-service capabilities.</li><li>Gather feedback from users and stakeholders to refine support processes and align service delivery with strategic objectives.</li></ul>
<p>Our client, a leading full-service direct response advertising and marketing agency based in Nashville, TN, is seeking an experienced Director Response CMO (Director of Marketing) to join their rapidly growing team. This is an on-site position and candidates must reside in Middle Tennessee.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Develop and implement integrated marketing strategies that drive measurable client results across all channels.</li><li><strong>Budget Management:</strong> Oversee and optimize the marketing budget to ensure strong ROI and effective allocation of resources.</li><li><strong>Team Management:</strong> Lead, mentor, and grow a high-performing marketing team, fostering a collaborative and results-driven environment.</li><li><strong>Market Research:</strong> Direct comprehensive market research efforts to identify customer trends, market opportunities, and competitive intelligence, guiding campaign strategy.</li><li><strong>Campaign Oversight:</strong> Spearhead creative, digital, social, content, and direct response campaigns from briefing to execution and post-campaign analysis.</li><li><strong>Analytics & Performance Measurement:</strong> Establish and monitor KPIs, leveraging data analytics for continuous improvement and optimization.</li><li><strong>Cross-functional Collaboration:</strong> Partner with internal teams including sales and product development to align marketing efforts with overall business goals.</li></ul>
<p>We are seeking a strategic and hands-on Director of Business Applications and Platforms to lead the transformation and optimization of the business technology portfolio. You will oversee the design, implementation, and lifecycle management of critical applications, ensuring they drive operational excellence, streamline workflows, and deliver outstanding client service. This role is responsible for vendor selection, application customization and deployment, performance monitoring, and establishing best practices in governance and security.</p><p><br></p><p>The Director works cross-functionally with senior leaders and technical teams to identify opportunities for improvement, evaluate emerging technologies, and enable the seamless integration of platforms. You will champion training and adoption initiatives and ensure that solutions meet the highest standards in compliance, security, and business impact.</p><p><br></p><p>Success in this position requires significant experience with legal or professional services technology, expertise in system architecture and integration, and the ability to develop and communicate actionable strategies to non-technical stakeholders. Collaboration, leadership, and a commitment to driving innovation are critical.</p><p><br></p><p>Key Responsibilities</p><ul><li>Strategic Leadership: Define and execute a technology strategy that scales with firm growth, strengthens security, and aligns platforms with organizational and client priorities.</li><li>Governance & Integration: Establish robust application governance policies and integration frameworks to support interoperability, data security, and compliance.</li><li>Team Development: Lead, mentor, and empower a high-performing team of application specialists, project managers, and technical staff, supporting professional growth and performance.</li><li>Application Lifecycle Management: Oversee all phases of business application management: vendor selection, customization, deployment, ongoing maintenance, and optimization.</li><li>Operational Excellence: Monitor application performance, troubleshoot issues, and resolve technical challenges; manage budgets and vendor negotiations to drive cost-effective investments.</li><li>Continuous Improvement & Innovation: Identify and implement opportunities to automate and enhance workflows; evaluate new technologies to modernize the application portfolio; gather user feedback to improve system adoption and effectiveness.</li><li>Stakeholder Partnership: Work closely with senior leadership to align technology initiatives to firm objectives and communicate technical information clearly to business stakeholders.</li></ul>
We are looking for a driven and experienced Regional Human Resource Operations Manager to oversee HR services across our organization in Nashville, Tennessee. This hands-on leadership role involves guiding a team of HR and Payroll professionals, ensuring operational excellence, and driving strategic initiatives. The ideal candidate will possess strong leadership skills and a passion for fostering a culture of innovation, inclusivity, and continuous improvement.<br><br>Responsibilities:<br>• Lead and manage a team of HR and payroll professionals to ensure efficient and accurate execution of HR operations across the region.<br>• Oversee HR administration, benefits management, recruitment coordination, and compliance processes while adhering to all regulatory requirements.<br>• Develop and mentor team members, encouraging skill development and fostering a high-performance culture.<br>• Implement and standardize HR processes to ensure consistency and improve employee experiences.<br>• Monitor compliance with employment laws and regulations, establishing risk management strategies to mitigate operational errors.<br>• Collaborate with the Global HR Operations Leadership Team to align regional HR strategies with organizational goals.<br>• Manage relationships with HR service vendors, ensuring contractual compliance and optimal service delivery.<br>• Drive initiatives to streamline HR operations, enhance efficiency, and improve accuracy.<br>• Represent regional HR interests in leadership discussions and contribute to strategic decision-making.<br>• Apply functional expertise to optimize policies, procedures, and HR services while supporting organizational objectives.
