<p>We are looking for an experienced IT Infrastructure Manager to oversee and optimize our multi-cloud environment while leading a talented team in Burlington, Massachusetts. This role requires a hands-on approach to managing infrastructure across multiple sites and involves balancing technical oversight with effective team leadership. The ideal candidate will have a proven track record of driving operational excellence and implementing innovative solutions in complex IT environments.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of infrastructure experts, ensuring accountability and supporting their growth and development.</p><p>• Oversee and optimize multi-cloud environments, including Microsoft Azure, Google Cloud, and AWS.</p><p>• Provide architectural guidance for complex systems, ensuring reliability and scalability across multi-tenant, multi-domain, and multi-forest environments.</p><p>• Manage and enhance core IT services such as Active Directory, Microsoft 365, virtualization platforms, and endpoint management.</p><p>• Collaborate with peer leaders and IT teams to align infrastructure strategies with business objectives.</p><p>• Drive continuous improvement by implementing monitoring, alerting, and automated remediation processes.</p><p>• Lead infrastructure projects from planning and design through testing and implementation, ensuring alignment with business requirements.</p><p>• Manage vendor relationships to ensure quality and efficiency in technology tools and services.</p><p>• Maintain operational stability by overseeing data center operations, including power, cooling, and fire suppression systems.</p><p>• Ensure compliance with patch management and asset lifecycle processes to maintain system security and performance.</p>
We are looking for a detail-oriented Services Operations Administrator to support day-to-day operational and financial coordination for a hybrid team based in Woburn, Massachusetts. This Long-term Contract position plays an important role in improving workflow efficiency, maintaining accurate purchase order and invoicing activity, and providing dependable support to internal departments as well as customers and vendors. The ideal candidate brings strong organizational skills, sound financial judgment, and a customer-focused approach to managing requests, resolving issues, and keeping processes on track.<br><br>Responsibilities:<br>• Drive process enhancements that improve efficiency, accuracy, and consistency across operational and financial workflows.<br>• Partner with Operations, Accounting, customers, and vendors to deliver responsive support and maintain strong working relationships.<br>• Oversee purchase orders from creation through completion, including status tracking, updates, extensions, cancellations, and closures.<br>• Review incoming requests to confirm they meet business policies, financial standards, and required turnaround times.<br>• Reconcile pass-through charges and related billing details to support accurate invoicing and contract compliance.<br>• Analyze reports tied to fees, invoicing activity, budgets, and purchase order balances to identify discrepancies or risks.<br>• Investigate purchase order exceptions, coordinate with cross-functional teams to resolve issues, and escalate complex matters when necessary.<br>• Assist with project setup activities, validate fees, and help reinforce standardized practices across the function.