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15 results for Help Desk Analyst I in Mount Laurel, NJ

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-08-19T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-08-19T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day system issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely, effective solutions. Responsibilities: • Respond to incoming service desk requests and document all interactions, updates, and resolutions within the ticketing system. • Troubleshoot hardware, software, and operating system issues in Microsoft Windows environments, including Windows 10 support. • Assist users with password resets, account access, and permission-related requests through Active Directory. • Diagnose basic technical problems, identify root causes, and escalate more complex issues when needed. • Provide clear guidance to end users on resolving common technical issues and using supported systems effectively. • Track open incidents to ensure timely follow-up, accurate status updates, and successful issue closure.
2026-08-19T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized and moving toward resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring a smooth support experience across the service desk. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues submitted through the service desk. • Diagnose and resolve problems related to Microsoft Windows and Windows 10 systems in a timely and thorough manner. • Manage incoming support tickets, document troubleshooting steps, and maintain accurate updates through closure. • Support user account administration tasks within Active Directory, including access-related requests and routine maintenance. • Escalate more complex incidents when needed while coordinating with other technical teams to ensure effective resolution. • Guide employees through basic troubleshooting steps and communicate solutions clearly to users with varying technical backgrounds.
2026-08-19T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Contract to permanent position is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely and effective help. Responsibilities: • Provide first-line technical assistance for hardware, software, and access-related issues submitted by end users. • Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when needed. • Manage service desk tickets by documenting issues clearly, tracking progress, and following through to completion. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Troubleshoot common workstation and system issues using a structured, customer-focused support approach. • Communicate with users in a thorough manner to explain solutions, gather needed details, and set clear expectations. • Maintain accurate support records to help improve issue resolution and service quality over time.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity. Responsibilities: • Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity. • Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform. • Perform routine user account support, including password resets and unlocking accounts within Active Directory. • Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems. • Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns. • Assist with multi-factor authentication issues and help users regain secure access to business applications. • Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-07-30T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-07-16T00:00:00Z

Desktop Support Analyst

Havertown, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction. Responsibilities: • Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues • Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas • Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns • Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use • Address PC desktop and workstation problems involving hardware, software, connectivity, and user access • Document reported incidents, track resolutions, and escalate more complex problems when necessary • Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge
2026-08-12T00:00:00Z

Systems Analyst

Flemington, NJ
onsite
Temporary to Hire
34.257 - 39.666 USD / Hourly
We are looking for a Systems Analyst to support ambulatory technology operations in New Jersey. This contract opportunity with potential for a permanent role focuses on maintaining a remote hosted environment, coordinating with external partners, and helping ensure reliable data flow across connected systems. The role is ideal for someone who combines technical troubleshooting skills with healthcare IT experience and a strong service-oriented mindset. Responsibilities: • Partner with hosted environment vendors to coordinate server-related requests, software installations, and platform updates for ambulatory systems. • Oversee operating system patching and application upgrade activities across terminal and application servers to support stable system performance. • Track, review, and manage interface activity, including both new requests and updates to existing connections between systems. • Support ambulatory practice changes by handling configuration requests, system modifications, and related follow-up tasks. • Create, update, and resolve help desk tickets while maintaining accurate records of issues, actions taken, and outcomes. • Develop user-facing and technical documentation to support training, issue tracking, and operational consistency. • Analyze technical issues, summarize findings, and present practical recommendations while contributing to root cause investigations. • Provide additional help desk coverage when support volumes increase and assist with other assigned IT support needs.
2026-07-16T00:00:00Z

Desktop Technician

Philadelphia, PA
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Desktop/Network Technician to support and strengthen enterprise network operations in Philadelphia, Pennsylvania. This Long-term Contract position focuses on maintaining secure, reliable connectivity across network infrastructure while providing hands-on technical support for systems, devices, and user issues. The ideal candidate will combine strong troubleshooting ability with practical experience in network performance, security administration, and infrastructure support. Provide first-level support for network connectivity, hardware, and basic infrastructure issues.Troubleshoot and resolve networking, hardware, and software problems for end users.Assist with the installation, configuration, and deployment of desktop computers, laptops, mobile devices, and network equipment.Support network hardware including switches, cabling, wireless access points, and other infrastructure components.Participate in rack-and-stack activities, cable management, and network closet organization.Assist with device imaging, hardware upgrades, and equipment replacements.Monitor and respond to service requests, documenting issues and resolutions within the ticketing system.Help maintain inventory of networking and computer equipment.Perform basic Active Directory account administration and user support.Assist senior team members with network maintenance, system upgrades, and infrastructure projects.Support backup, recovery, and routine system maintenance activities.Follow established security policies, procedures, and technology standards.Maintain accurate documentation of equipment, configurations, and support activities.Stay current on networking and technology fundamentals through ongoing training and development.
2026-08-12T00:00:00Z

Data Analyst

Philadelphia, PA
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Data Analyst to support data-driven decision-making for healthcare operations in Philadelphia, Pennsylvania. This is a Contract position focused on transforming complex clinical and operational data into accurate, actionable insights across EHR and billing environments. The ideal candidate will work with modern cloud and database tools to improve reporting, data integrity, and integration processes in a healthcare setting. Responsibilities: • Analyze healthcare, operational, and billing data to identify trends, exceptions, and opportunities for process improvement. • Build, maintain, and optimize ETL workflows that move data across source systems, databases, and analytics platforms. • Use Azure Databricks, Databricks, and SQL-based tools to prepare datasets and support scalable reporting solutions. • Validate data accuracy and completeness by performing audits, reconciliation activities, and ongoing quality checks. • Integrate information from EHR and EMR platforms, including Epic-related systems, to support consistent downstream reporting. • Partner with business and technical stakeholders to define reporting needs and translate them into practical data solutions. • Create and maintain queries, datasets, and analytical outputs using Azure SQL Database, SSMS, and related technologies. • Support data processing activities across cloud environments, including AWS technologies, while following healthcare data standards. • Document data logic, transformation rules, and process steps to improve transparency and maintainability of analytics workflows.
2026-07-16T00:00:00Z

Data Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Data Analyst to support healthcare initiatives in Philadelphia, Pennsylvania. This is a long-term contract position that requires strong analytical skills and a focus on fraud detection and prevention. The ideal candidate will leverage data-driven insights to enhance decision-making and ensure the integrity of healthcare operations. Responsibilities: • Conduct detailed data analyses to identify patterns of suspected fraud and anomalies in healthcare systems. • Develop and implement fraud detection models using advanced analytics tools and techniques. • Collaborate with cross-functional teams to investigate potential fraudulent activities and propose actionable solutions. • Utilize platforms such as Epics and Chartmaxx to extract and analyze data effectively. • Generate comprehensive reports and dashboards to present findings and support decision-making. • Monitor ongoing healthcare operations to ensure compliance with anti-fraud protocols. • Optimize data workflows and processes to enhance efficiency and accuracy. • Stay updated on industry trends and best practices in fraud analytics and healthcare data analysis. • Provide recommendations to improve system integrity and prevent future fraudulent activities.
2026-07-30T00:00:00Z

IT Business Analyst

Fort Washington, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Business Analyst to support cross-functional initiatives in Fort Washington, Pennsylvania. This Long-term Contract opportunity is ideal for someone who can connect business needs with technology solutions, improve processes, and help teams deliver well-documented system enhancements. The role will work closely with stakeholders across sales, marketing, and operations to translate requirements into actionable plans that support CRM, ERP, and cloud-based environments. Responsibilities: • Partner with business and technical teams to gather, analyze, and refine requirements for system improvements and new capabilities. • Create clear business documentation, process maps, and functional specifications that guide design, configuration, and delivery efforts. • Serve as a key point of coordination between stakeholders, developers, and project teams to keep priorities aligned and decisions well communicated. • Evaluate current workflows and recommend process enhancements that improve efficiency, usability, and business outcomes. • Support CRM, ERP, and integration-related initiatives by translating operational needs into structured solution requirements. • Use SQL and reporting tools to analyze data, validate outcomes, and help build dashboards that support informed decision-making. • Contribute to Agile delivery activities such as backlog refinement, user story development, testing support, and release readiness. • Assist with change management activities by preparing documentation, coordinating updates, and helping users adopt new processes or system features.
2026-08-19T00:00:00Z

IT Business Analyst

Fort Washington, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Business Analyst to partner with business stakeholders and technical teams to turn operational needs into practical technology solutions. This Long-term Contract position offers the opportunity to support key initiatives, improve system-driven processes, and help define enhancements that strengthen performance and usability. Based in Fort Washington, Pennsylvania, this role requires strong analytical thinking, clear documentation, and the ability to guide collaboration across project teams. Responsibilities: • Partner with business units and IT teams to evaluate needs, identify gaps, and recommend effective system or process solutions. • Gather, analyze, and organize business requirements into clear functional documentation, including current-state and future-state workflows. • Lead discussions with stakeholders to define end-to-end requirements, uncover improvement opportunities, and support process redesign where appropriate. • Contribute within an Agile delivery model by assisting with sprint planning, writing user stories, and defining acceptance criteria. • Work closely with developers and quality assurance teams to clarify requirements, support design decisions, and validate that solutions align with business goals. • Prepare project documentation such as meeting summaries, decision logs, risk tracking, and reporting materials to support delivery transparency. • Assist with software enhancements and implementation efforts by providing analysis, business case support, and impact assessments. • Coordinate assigned project activities, monitor deadlines, and help ensure deliverables are completed on schedule. • Provide testing support through unit validation, defect review, and deployment readiness activities while serving as a key liaison between technical and business groups.
2026-08-19T00:00:00Z