13 Results for Customer Experience Marketing Manager Jobs in Mount Laurel, NJ

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Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-10-23T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-10-23T00:00:00Z

Marketing/Communications Manager

Wilmington, DE
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
Our client, a leading organization within the life sciences industry, is seeking an experienced Marketing Operations Manager to lead the strategy, planning, and execution of healthcare professional (HCP) education programs, speaker initiatives, and sponsorship activities. This individual will serve as a key operational leader, partnering across multiple business functions to ensure successful program delivery, compliance, and stakeholder engagement.Responsibilities<ul><li>Lead the planning, execution, and optimization of HCP speaker programs and educational initiatives aligned with brand and business objectives.</li><li>Manage end-to-end Speaker Bureau operations, including governance, training, contracting, logistics, vendor coordination, and operational support.</li><li>Partner closely with Commercial, Marketing, Medical Affairs, Market Access, Compliance, and external vendors to ensure seamless and compliant program execution.</li><li>Oversee sponsorship activities across congresses, events, and educational initiatives, driving successful planning, implementation, and reporting.</li><li>Develop and maintain strong relationships with internal stakeholders, HCP speakers, and external partners.</li><li>Coordinate cross-functional teams to deliver impactful educational programs while adhering to industry regulations and compliance requirements.</li><li>Track, measure, and analyze program effectiveness, identifying opportunities for continuous improvement and operational excellence.</li><li>Support vendor management, budget oversight, and operational workflows associated with speaker and sponsorship programs.</li></ul>
2026-10-11T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-10-16T00:00:00Z

Customer Service Representative

New Brunswick, NJ
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to support daily delivery coordination for a logistics operation. This is a Contract position focused on assisting customers, monitoring active deliveries, and helping ensure timely communication between drivers, internal teams, and end customers. The ideal candidate is comfortable in a fast-paced office setting, can manage a high volume of updates, and brings strong communication and data entry skills. Responsibilities:• Monitor the status of approximately 40 delivery trucks throughout the day and keep records current as routes progress.• Speak with customers to provide shipment updates, answer delivery-related questions, and address service concerns professionally.• Adjust delivery appointments when needed and coordinate revised schedules with customers and delivery teams.• Handle incoming calls related to order or delivery issues and work toward prompt, accurate resolution.• Contact customers before scheduled deliveries to confirm appointment details and improve delivery readiness.• Follow up after completed deliveries to gather feedback and encourage customers to share their experience through surveys.• Enter and maintain order, delivery, and customer information accurately within company systems.• Support front-office customer service operations in an on-site warehouse office environment and follow assigned work schedules provided in advance.
2026-10-23T00:00:00Z

Customer Service Representative

Levittown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join an onsite team in Bucks County, PA. This Long-term Contract position focuses on supporting customers and prospective clients by handling incoming inquiries, processing orders, and providing accurate information throughout the sales and fulfillment cycle. The role is well suited to someone who communicates clearly, stays organized in a fast-paced setting, and takes pride in delivering dependable service and follow-through. Responsibilities:• Respond to inbound customer and prospect inquiries by phone and email, offering prompt, attentive support on products, orders, and service needs.• Create new orders and maintain existing records in company systems, ensuring all details are accurate before processing is completed.• Develop order documentation with complete instructions and supporting information, including identifying material or inventory requirements when applicable.• Confirm pricing, availability, lead times, and delivery expectations, and communicate updates clearly to customers and sales partners.• Send order confirmations and acknowledgements within established timelines to keep customers and internal stakeholders informed.• Prepare quotations and assist sales team members with pricing requests while following company guidelines for terms and approvals.• Coordinate with warehouse staff, suppliers, and other internal teams to help ensure timely shipment and resolution of order-related issues.• Maintain product, part, and kit information in internal databases and report discrepancies or service concerns so corrective action can be taken.• Participate in team meetings and collaborate closely with sales and field personnel to support customer satisfaction and efficient order management.A
2026-10-23T00:00:00Z

Customer Service Representative

Camden, NJ
onsite
Temporary / Contract
17.5 - 17.5 USD / Hourly
We are looking for a Customer Service Representative to support daily office and customer-facing operations in Camden, New Jersey. This Contract position focuses on assisting customers with inquiries, documentation, and service-related transactions while maintaining a detail-oriented and compassionate approach. The person in this role will help manage records, process agreements and payments, and provide dependable support to the team. Responsibilities:• Respond to incoming calls and customer questions with courtesy, accuracy, and sensitivity.• Enter orders and service information into office systems while maintaining complete and accurate records.• Prepare and process purchase documents, payment transactions, paperwork, and service requests.• Stay current on office policies and service procedures to provide consistent information to customers.• Coordinate with field staff, supervisors, and administrative team members to ensure smooth service delivery.• Perform general clerical tasks such as handling correspondence, updating files, and organizing customer documentation.• Provide additional phone-based support for both inbound and outbound customer communication as needed.
2026-10-23T00:00:00Z

Customer Service Representative

Malvern, PA
onsite
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a part- time customer-focused, detail-oriented individual to join a healthcare organization in Malvern, Pennsylvania as a Customer Service Representative. This fully onsite role is a contract opportunity with the potential to become permanent and is ideal for someone who learns quickly, communicates clearly, and enjoys helping customers through phone-based support and order processing. The position offers a steady weekday schedule of 28 hours per week and plays an important part in delivering responsive service to internal and external customers. Responsibilities:• Handle a high volume of inbound customer calls while providing timely, courteous, and accurate support• Place outbound calls as needed to follow up on requests, confirm details, and resolve outstanding issues• Enter customer orders carefully into the appropriate system and verify information for accuracy and completeness• Respond to service-related questions by identifying needs, explaining next steps, and ensuring a positive customer experience• Maintain organized records of customer interactions, updates, and order activity to support smooth daily operations• Coordinate with team members and internal departments to address issues efficiently and keep requests moving forward• Support onsite customer service operations by managing multiple priorities in a fast-paced environment
2026-10-23T00:00:00Z

Customer Service Representative

Brick, NJ
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
The ideal candidate is highly organized, an excellent communicator, and comfortable working cross-functionally with both customers and internal Operations teams. This is an excellent opportunity for someone who wants to take ownership, improve processes, and grow into potential leadership over time. Key Responsibilities: Serve as a primary point of contact for customers, managing relationships through both email and phone communication. Gather and document detailed customer requirements, including specifications such as paper type, font, color/shade, and other order details. Facilitate customer orders from initial request through completion, ensuring accuracy and timely follow-up. Translate customer requirements into clear instructions for the Operations team to ensure orders are produced correctly. Coordinate closely with Operations to resolve questions, clarify specifications, and address any issues that arise during production. Maintain accurate customer and order information within the company's existing internal order-management system. Track orders and proactively communicate with customers regarding status, questions, changes, and completion. Build and maintain strong, long-term customer relationships through responsive and detail oriented service. Identify opportunities to improve customer service, order management, and internal workflows. Make recommendations for process improvements, particularly as the company transitions from paper-based processes to more streamlined systems. Participate in the future implementation of a new CRM system, helping evaluate processes, provide feedback, and champion adoption and change across the team. Collaborate with the broader Customer Service team to ensure consistency, efficiency, and a high level of customer satisfaction. Hours: M-F – 90 days on site … then 1 day work from home at times 2 depending on week Typical is 8-4pm or 9-5pm Benefits: M/D/V Flex Spending 401K PTO
2026-10-23T00:00:00Z

Customer Service Representative

Wilmington, DE
onsite
Temporary / Contract
19 - 22 USD / Hourly
Job Summary We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our call center team in Wilmington, Delaware. This is a fully onsite role requiring attendance 5 days per week. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of inbound and outbound calls while providing excellent service to customers. Key Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries regarding products, services, account information, billing, or general support needs.</li><li>Resolve customer issues efficiently and accurately while maintaining a high level of customer satisfaction.</li><li>Document customer interactions, concerns, and resolutions in the appropriate systems.</li><li>Escalate complex issues to supervisors or other departments as needed.</li><li>Follow call center procedures, scripts, and quality standards.</li><li>Meet performance goals related to call volume, response time, accuracy, and customer service.</li><li>Assist with follow-up calls, emails, or other communications as required.</li><li>Maintain up-to-date knowledge of company products, services, and policies.</li><li>Collaborate with team members and leadership to support overall service goals.</li></ul>
2026-10-07T00:00:00Z

Customer Service & Order Processing Representative

Iselin, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery. Responsibilities:• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.• Investigate freight damage issues and submit claims documentation when products are affected during transit.• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.• Handle administrative support tasks that contribute to smooth office and operations workflow.• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin
2026-10-22T00:00:00Z

Client Services Representative

Newtown, PA
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Client Services Representative to support a fast-paced public accounting environment. This role serves as a key point of contact for clients, helping ensure information is gathered accurately, timelines are met, and service remains consistent and dependable throughout the engagement lifecycle. The ideal candidate brings prior experience within an accounting firm and can confidently manage administrative, document, and client-facing tasks with a high degree of discretion. Responsibilities: • Serve as a primary contact for clients, providing timely updates and a responsive, service-oriented experience across routine interactions. • Organize and monitor the receipt of tax and accounting materials, ensuring documents are collected, sorted, and prepared for internal use. • Support the preparation, assembly, distribution, and status tracking of tax return packages to help keep engagements moving on schedule. • Draft engagement letters, written client communications, and other administrative materials needed to support daily operations. • Coordinate meetings and maintain calendars for team members, helping balance priorities and scheduling needs. • Keep client files accurate and current by managing electronic records and maintaining well-structured filing systems. • Track workflows and assist with document control and general administrative processes to improve visibility into outstanding tasks. • Reach out to clients regarding missing items or pending requests to help ensure required information is received by target deadlines. • Provide administrative support for invoicing and related accounting tasks while safeguarding confidential information.
2026-09-25T00:00:00Z

Client Relationship Coordinator

Wilmington, DE
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We have partnered with a client within the Financial Services industry on their search for a Client Relationship Coordinator with proven exposure to financial planning, investment services, and/or insurance products. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, preparing meetings, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. How you will make an impact<ul><li>Coordinate client interactions, manage appointments, and help ensure a seamless and professional client experience.</li><li>Provide administrative and operational support to professionals responsible for maintaining ongoing client relationships.</li><li>Maintain accurate client records, update CRM databases, and track follow-up activities to ensure timely communication.</li><li>Assist with scheduling, correspondence, documentation, and other tasks that support client engagement and retention.</li><li>Identify opportunities to streamline workflows and improve service delivery through technology and automation.</li><li>Embrace new software platforms and AI tools to enhance productivity, organization, and client service.</li><li>Handle sensitive client information with discretion while maintaining a high standard of professionalism and accuracy.</li><li>Collaborate with internal teams to address client needs, resolve service-related issues, and support overall business objectives.</li></ul>
2026-10-15T00:00:00Z

13 results for Customer Experience Marketing Manager in Mount Laurel, NJ