<p>The Help Desk Technician serves as the first point of contact for users seeking technical assistance across a wide range of hardware, software, and network issues. This role requires strong problem-solving skills, excellent communication, and the ability to work independently or as part of a team to ensure timely resolution of issues and high customer satisfaction.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to help desk tickets, phone calls, emails, and walk-ins in a timely and professional manner.</li><li>Diagnose and resolve hardware, software, printer, and network connectivity issues.</li><li>Provide support for Windows, macOS, and mobile operating systems.</li><li>Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.</li><li>Maintain accurate documentation of issues, troubleshooting steps, and resolutions in the ticketing system.</li><li>Escalate complex issues to appropriate IT staff or vendors when necessary.</li><li>Support remote users via remote desktop tools and VPN troubleshooting.</li><li>Perform routine maintenance tasks such as software updates, patching, and backups.</li><li>Maintain inventory of IT assets and assist with equipment tracking and deployment.</li><li>Educate users on best practices for security, software use, and self-service tools.</li></ul>
<p>We are looking for an experienced and resourceful Sr. Desktop Support Analyst to join our team. This role demands deep expertise in Microsoft technologies, strong troubleshooting capabilities, and the ability to work independently while thriving in a collaborative environment. The ideal candidate will be a hands-on problem solver with a passion for delivering high-quality technical support across a diverse range of systems and devices.</p><p><br></p><p><br></p><ul><li>Deliver Tier III technical support for desktops, laptops, mobile devices, monitors, and enterprise applications.</li><li>Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to end users.</li><li>Manage and support Microsoft 365 applications, Teams, and Active Directory environments.</li><li>Perform imaging, deployment, and refresh of computers using tools like Microsoft SCCM.</li><li>Configure, maintain, and support Dell hardware, including warranty-related services.</li><li>Administer mobile device management using platforms such as AirWatch, ensuring seamless integration and performance.</li><li>Provide expert-level support for Windows 11 systems, optimizing performance and compatibility.</li><li>Maintain accurate and up-to-date documentation within the organization’s knowledge base.</li><li>Collaborate with cross-functional teams to identify root causes and implement long-term solutions for recurring technical challenges.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com)</p>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>We are looking for a skilled Desktop Support Analyst to join our team. In this role, you will provide essential technical support to ensure employees have access to the tools and systems they need to excel. This position offers an opportunity to work on diverse IT infrastructure and network projects while delivering exceptional service to internal users.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and troubleshoot computers, printers, and mobile devices to ensure optimal performance.</p><p>• Respond to help desk tickets promptly and resolve issues within established service level agreements.</p><p>• Monitor IT systems for user-impacting problems and assist in identifying root causes.</p><p>• Participate in infrastructure, network, and security-related projects under the guidance of the Network Administrator.</p><p>• Collaborate with external vendors to address and resolve technical challenges.</p><p>• Adhere to organizational best practices and standard operating procedures for system provisioning, monitoring, and incident management.</p><p>• Provide after-hours support to address urgent technical issues as needed.</p><p>• Deliver efficient and friendly IT assistance to internal users, ensuring their technical needs are met.</p><p>• Educate employees on commonly used applications and promote cybersecurity best practices.</p>
We are looking for a meticulous and dependable Deployment Technician to join our team in Mendota Heights, Minnesota. This contract position focuses on supporting mobile device configurations, particularly Android tablets, while ensuring seamless setup and deployment processes. The role requires adaptability, teamwork, and occasional flexibility for early or late shifts.<br><br>Responsibilities:<br>• Configure and deploy Android tablets and other mobile devices according to detailed instructions.<br>• Perform repetitive setup tasks with precision and efficiency.<br>• Collaborate with team members to ensure smooth operations during deployments.<br>• Provide support during early morning or late evening shifts as required.<br>• Travel locally to deployment sites, ensuring reliable transportation is available.<br>• Assist in troubleshooting and resolving issues with mobile devices.<br>• Follow safety guidelines and procedures during all tasks.<br>• Maintain clear and effective communication with team members and stakeholders.
<p><strong>Position: Full Stack Software Engineer (Mobile)</strong></p><p><strong>Location: Remote</strong></p><p><strong>Salary: Up to $160,000 base annual salary + Bonus</strong></p><p>Full-Stack Engineer – Help Build a Brand-New Mobile Product</p><p>This is a rare opportunity to be part of a brand-new department launching a net-new mobile product that will bring a successful brick-and-mortar business into the digital space. You’ll be joining a collaborative team focused on a 0-to-1 product build in a startup-like environment—but with the financial stability and backing of a well-established enterprise.</p><p>We’re hiring the first wave of engineers to shape the product, the tech, and the culture. If you thrive in greenfield environments and want to make a lasting impact, this is your moment.</p><p>What You’ll Do</p><p>As a Full Stack Software Engineer, you’ll work across the entire stack to bring this mobile-first product to life. You’ll collaborate with product managers, designers, and other engineers to deliver features from concept to production with a strong focus on performance, usability, and scalability.</p><p>Key Responsibilities:</p><ul><li>Build mobile applications and supporting web interfaces in a fast-paced, agile environment</li><li>Collaborate with cross-functional teams to define, design, and deliver impactful product features</li><li>Develop backend services and APIs to support mobile and web functionality</li></ul><p>What You Bring:</p><p>To be successful in this role, candidates must have direct experience building mobile products from scratch in startup or greenfield environments. <strong>You must also have hands-on experience with all three of the following technologies</strong>:</p><ul><li>Flutter/Dart</li><li>React Native</li><li>Java frameworks (e.g., Spring Boot or similar)</li></ul><p>Additional Qualifications:</p><ul><li>3+ years of professional experience in full-stack or product-focused software development</li><li>Strong understanding of mobile-first design and user experience principles</li><li>Experience working in agile teams and contributing to product strategy</li></ul><p>Why You’ll Love It Here:</p><ul><li>Be part of a greenfield build with massive potential for impact</li><li>Join early and help shape the product, team, and culture</li><li>Work in a fast-moving, collaborative environment that values innovation</li><li>Enjoy the freedom to experiment—with the support of a well-funded, successful organization</li></ul><p><strong>For immediate and confidential consideration, please send a message to Meredith Carle on LinkedIn or email your resume.</strong></p><p><strong>My email is listed on my LinkedIn page.</strong></p><p><strong>Office: 515-303-4654 | Mobile: 515-771-8142</strong></p><p><strong>Or one-click apply via the Robert Half website.</strong></p><p><strong>No third-party inquiries please.</strong></p><p><strong>Client cannot provide sponsorship and cannot hire C2C.</strong></p>
<p>Wi-Fi Traveling Support Technician</p><p><br></p><p>In this role, you will be part of a network standardization initiative across the country.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Wi-Fi Coordination</p><ul><li>Support Wi-Fi upgrades and cutovers across multiple sites.</li><li>Weekend coordination may be required if plant schedules conflict.</li><li>Collaborate with local cabling vendors (electricians or low-voltage techs); default to site-preferred vendors, with NDI as backup.</li><li>Work can be done remotely via VPN or on-site.</li><li>Wireless work involves coordination—leveraging predictive analysis and floor plans provided by the company.</li></ul><p>Closet Cleanup </p><ul><li>Partner with cabling vendors to clean up network closets.</li><li>Understand and implement network standards.</li><li>Scan networks before and after cleanup to ensure functionality.</li><li>Collaborate with Plant Engineers for switch management and redesign.</li><li>May involve weekend work and travel; safety gear required for high-voltage areas.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>Are you a driven professional looking to make an impact in a dynamic and collaborative environment? We are seeking an experienced <strong>Senior Business Analyst</strong> to support and optimize our internal business processes, with a focus on Salesforce enhancements within key business functions. If you're passionate about leveraging technology to drive operational success and enjoy working with cross-functional teams, this role may be a perfect fit for you.</p><p><br></p><p><strong>Summary</strong></p><p>As a Senior Business Analyst, you will act as a strategic partner to internal teams, gathering and analyzing functional and non-functional requirements for internal products, processes, and strategies. This role primarily centers on customizations and enhancements to Salesforce solutions across sales, account management, client support, contracts, and finance operations.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Collaborate with leadership to understand strategic goals, business objectives, and team interactions with Salesforce.</li><li>Support functional business analysts by resolving complex Salesforce lead-to-cash issues.</li><li>Evaluate how new go-to-market models impact Salesforce lead-to-cash processes.</li><li>Identify operational bottlenecks and gather business requirements for Salesforce improvements.</li><li>Collect end-user feedback to facilitate continuous product enhancement.</li><li>Develop and align Salesforce enhancement roadmaps with organizational objectives.</li><li>Partner with Information Systems teams to conduct user acceptance testing and make release readiness decisions.</li><li>Build strong relationships across functions and align updates with other team members’ initiatives.</li><li>Support ad hoc projects and contribute to additional strategic initiatives as needed.</li></ul><p><br></p>
<p>A well-established intellectual property law firm, founded in 1995, is dedicated to providing exceptional service to innovators seeking to protect their ideas. The firm is seeking a highly qualified Patent Attorney with a background in electrical engineering to join their dynamic team of legal and technical professionals.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Draft and prosecute U.S. and international patent applications for advanced electrical, software, and electro-mechanical technologies.</li><li>Perform freedom-to-operate and prior art searches.</li><li>Conduct patentability, validity, and infringement analyses, including preparing legal opinions.</li><li>Collaborate with inventors, engineers, and internal legal teams to transform technical innovations into strong legal protections.</li><li>Manage a sophisticated patent docket independently.</li><li>Handle additional responsibilities pertaining to client and administrative needs.</li></ul><p><br></p>
<p>A well-established and growing intellectual property law firm, known for its commitment to protecting innovation, is seeking a skilled <strong>Patent Attorney</strong> with a <strong>Mechanical Engineering background</strong> to join their collaborative team. If you are passionate about working with cutting-edge technologies in mechanical and electro-mechanical systems while delivering exceptional client service, this role may be the perfect fit.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Draft and prosecute U.S. and international patent applications for intricate mechanical and electro-mechanical systems.</li><li>Conduct patentability assessments, prior art searches, validity analyses, infringement analyses, and freedom-to-operate opinions.</li><li>Build and implement effective intellectual property strategies, including patent portfolio management and risk evaluations.</li><li>Collaborate closely with inventors, engineers, and legal colleagues to turn innovative concepts into high-quality patent applications.</li><li>Manage a sophisticated patent docket independently while meeting deadlines.</li><li>Conduct client consultations, provide legal insights, and undertake administrative duties as needed.</li></ul><p><br></p>
<p><strong>Investment Operations Analyst</strong></p><p>Are you ready to launch or grow your financial services career in a fast-paced, dynamic environment? Our client, an alternative investment firm in the Twin Cities, is seeking a detail-oriented <strong>Investment Operations Analyst</strong> to join their team and make an impact in structured security products.</p><p>This role covers end-to-end responsibilities in the operational trade lifecycle, including data flow, trade confirmations, reconciliation, and monitoring. If you’re a motivated self-starter with strong problem-solving and collaboration skills, this opportunity could be the perfect fit.</p><p><strong>Key Responsibilities</strong></p><ul><li>Ensure accuracy in <strong>daily investment operational tasks</strong>, including reporting, trade settlements, and resolving trade breaks or fails.</li><li>Provide <strong>trade confirmation</strong> for structured security product trades and associated derivatives.</li><li>Conduct <strong>cash reconciliation</strong>, including handling lifecycle events such as monthly P& I payments.</li><li>Collaborate with internal and external stakeholders, including brokers, treasury, accounting, and traders, to resolve issues proactively.</li><li>Perform <strong>weekly and monthly reconciliations</strong> of investment positions and activity across holdings while investigating and resolving discrepancies.</li><li>Support ad-hoc analysis and assist in process improvement initiatives.</li></ul><p><strong>Qualifications</strong></p><ul><li><strong>0–3 years of experience</strong> in financial operations or a related role within financial services or a trading firm.</li><li><strong>Bachelor’s degree</strong> in Finance, Accounting, or a related field.</li><li>Advanced proficiency in Microsoft Excel; VBA knowledge is a plus.</li><li>Prior experience with <strong>structured securities products</strong> is advantageous.</li><li>Strong written and verbal communication skills, with an ability to manage competing priorities effectively.</li><li>Highly collaborative mindset with strong interpersonal skills and the ability to thrive under pressure.</li></ul><p><strong>Why Apply?</strong></p><p>This is a unique opportunity to make an immediate impact, contribute to operational excellence, and work within an environment that appreciates initiative and fosters professional development.</p><p><strong>Take the next step in your career journey!</strong> Contact Douglas Rickart at <strong>612-249-0330</strong>, connect with him on LinkedIn, or click <strong>apply now</strong> to express your interest today!</p><p><br></p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p><strong>Position: Senior Software Engineer (Mobile – Full Stack)</strong></p><p><strong>Location: Remote</strong></p><p><strong>Salary: Up to $175,000 base annual salary + Bonus</strong></p><p><br></p><p>Senior Software Engineer (Mobile) – Help Build a Brand-New Mobile Product</p><p>This is a rare opportunity to be part of a brand-new department launching a net-new mobile product that will bring a successful brick-and-mortar business into the digital space. You’ll be joining a collaborative team focused on a 0-to-1 product build in a startup-like environment—but with the financial stability and backing of a well-established enterprise.</p><p>We’re hiring the first wave of senior engineers to shape the product, the tech, and the culture. If you thrive in greenfield environments and want to make a lasting impact, this is your moment.</p><p> </p><p>What You’ll Do</p><p>As a Senior Software Engineer, you’ll lead the design, development, and delivery of full-stack features and mobile-first products. You’ll collaborate with product managers, designers, and stakeholders to define technical solutions that meet user and business needs. You’ll architect scalable systems and mentor junior engineers while contributing to product strategy and technical decision-making.</p><p>Key Responsibilities:</p><ul><li>Lead the development of mobile and web applications in a fast-paced, agile environment</li><li>Architect and deliver scalable, maintainable systems using modern frameworks and best practices</li><li>Build mobile applications using Flutter and web applications using React Native</li><li>Mentor junior engineers and foster a culture of technical excellence and collaboration</li></ul><p>What You Bring</p><p>To be successful in this role, candidates must have direct experience building mobile products from scratch in startup or greenfield environments. You must also have hands-on experience with all three of the following technologies:</p><ul><li>Flutter/Dart</li><li>React Native</li><li>Java frameworks (e.g., Spring Boot or similar)</li></ul><p>Additional Qualifications:</p><ul><li>5+ years of professional experience in full-stack or product-focused software development</li><li>Experience with GraphQL, Firebase, or WebSockets</li><li>Proven experience in leading technical projects and mentoring engineers</li></ul><p>Why You’ll Love It Here</p><ul><li>Be part of a greenfield build with massive potential for impact</li><li>Join early and help shape the product, team, and culture</li><li>Work in a fast-moving, collaborative environment that values innovation</li><li>Enjoy the freedom to experiment—with the support of a well-funded, successful organization</li></ul><p> </p><p><strong>For immediate and confidential consideration, please send a message to Meredith Carle on LinkedIn or email your resume.</strong></p><p><strong>My email is listed on my LinkedIn page.</strong></p><p><strong>Office: 515-303-4654 | Mobile: 515-771-8142</strong></p><p><strong>Or one-click apply via the Robert Half website.</strong></p><p><strong>No third-party inquiries please.</strong></p><p><strong>Client cannot provide sponsorship and cannot hire C2C.</strong></p>
<p>We are looking for an experienced Epicor ERP Integration Manager. In this role, you will lead the design, development, and maintenance of integrations between Epicor ERP systems and external platforms, ensuring efficient and seamless data exchange. </p><p><br></p><p>Responsibilities:</p><p>• Design, develop, test, and implement integrations between Epicor ERP systems (Epicor 10 or later) and third-party platforms using RESTful APIs and structured data formats.</p><p>• Collaborate with stakeholders to gather requirements, define technical specifications, and translate business needs into scalable integration solutions.</p><p>• Develop and maintain customizations, business process management (BPMs), and Epicor extension logic to support data flows and external connectivity.</p><p>• Ensure real-time or batch-based data synchronization with external systems, such as financial platforms, using Epicor tools and custom scripting.</p><p>• Document integration processes, prepare test data, and implement effective error-handling and debugging strategies.</p><p>• Support business unit migrations to Epicor, aligning integration points and optimizing business process touchpoints.</p><p>• Provide technical guidance and training to internal teams on Epicor APIs, integration strategies, and data architecture.</p><p>• Troubleshoot and resolve issues related to system integrations, ensuring reliability and performance.</p><p>• Collaborate on cross-functional IT initiatives to enhance enterprise-wide integration capabilities.</p>
<p>We are seeking a detail-oriented and data-savvy professional to lead a short-term project focused on data cleanliness, readiness, and analytics. This role will be responsible for managing master data across systems (JDE, Vendor Master, Salesforce), collaborating with cross-functional teams, and leveraging Power BI to deliver insights and maintain data integrity.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Own and maintain master data records in ERP/CRM systems (JDE, Salesforce).</li><li>Ensure data accuracy, consistency, and completeness across platforms.</li><li>Collaborate with Supply Chain, Product Management, Finance, Operations, Procurement, Sales, and IT to align data needs.</li><li>Monitor data workflows and resolve discrepancies across business units.</li><li>Lead data cleansing, migration, and enrichment efforts.</li><li>Perform regular audits and data quality checks.</li><li>Develop and enforce data governance policies and SOPs.</li><li>Generate dashboards and reports using Power BI to track data quality KPIs.</li><li>Support system upgrades and process improvements related to master data.</li><li>Train internal users on data standards and best practices.</li></ul><p>Required Skills:</p><ul><li>Power BI: Strong experience in modeling, analytics, and dashboard creation.</li><li>Excel: Intermediate proficiency (VLOOKUPs, pivot tables, data modeling).</li><li>Experience working with large datasets and maintaining data integrity.</li><li>Strong analytical acumen and attention to detail.</li></ul><p>Preferred Skills:</p><ul><li>Excellent interpersonal skills; able to work effectively across teams.</li><li>Experience with a large ERP such as Oracle, JDE, SAP</li><li>Familiarity with data governance frameworks.</li></ul><p><br></p><p>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
