We are looking for a Member Services Representative to join our team in Minneapolis, Minnesota. In this role, you will provide exceptional support to members by addressing inquiries related to transportation bookings, benefits, billing concerns, and prescriptions. This is a contract-to-permanent opportunity, ideal for candidates who are passionate about delivering outstanding service in the healthcare industry.<br><br>Responsibilities:<br>• Respond to member inquiries regarding transportation bookings in a timely and detail-oriented manner.<br>• Assist members in understanding and utilizing their healthcare benefits.<br>• Address concerns related to billing and provide accurate information to resolve issues.<br>• Handle prescription-related questions and ensure members receive appropriate guidance.<br>• Triage incoming calls to identify and prioritize urgent matters.<br>• Maintain detailed and accurate records of member interactions.<br>• Deliver exceptional customer service while adhering to company policies and procedures.<br>• Collaborate with team members to ensure efficient handling of member requests.<br>• Utilize computer systems effectively to manage and document member information.
<p>We are looking for a skilled IT Security Analyst contract basis in Minneapolis, Minnesota. In this role, you will play a key part in ensuring the organization’s compliance with privacy regulations and safeguarding sensitive information. This position involves conducting investigations, providing guidance on privacy issues, and assisting in the development of compliance programs.</p><p><br></p><p>Responsibilities:</p><p>• Assist in designing, implementing, and maintaining an effective information privacy program to ensure regulatory compliance.</p><p>• Conduct thorough investigations of privacy inquiries and complaints, including breach analyses and audits of electronic health records.</p><p>• Collaborate with department leaders to enforce corrective actions consistently for privacy violations.</p><p>• Manage breach notification processes and ensure timely completion of required activities.</p><p>• Provide expert consultation and respond to queries from team members regarding privacy compliance matters.</p><p>• Maintain detailed records of investigations and outcomes within the designated incident management system.</p><p>• Develop and deliver privacy training programs, including creating awareness materials and conducting presentations.</p><p>• Draft, update, and maintain organizational policies and procedures related to information privacy and data practices compliance.</p><p>• Support IT in creating privacy audit tools and generating investigation reports.</p><p>• Perform privacy risk assessments and contribute to the development of strategies to mitigate identified risks.</p>
We are looking for a dedicated Member Services Representative to join our team in St. Paul, Minnesota. This role requires strong communication and organizational skills to provide exceptional service to credit union members. As a long-term contract position, you will play an integral part in maintaining high-quality member experiences while supporting daily operations.<br><br>Responsibilities:<br>• Welcome members and visitors to the branch with a friendly and detail-oriented attitude.<br>• Deliver excellent customer service by addressing inquiries and providing accurate account information.<br>• Represent the credit union in a detail-oriented and approachable manner during all interactions.<br>• Meet or exceed monthly goals established by the credit union.<br>• Conduct research to resolve member issues, including processing transfers, wire transfers, and handling requests for checks or statements.<br>• Respond to inquiries via phone, ensuring prompt and efficient assistance.<br>• Maintain detailed and accurate records of member interactions and transactions.<br>• Collaborate with team members to ensure smooth operations and uphold service standards.<br>• Utilize computer systems proficiently to manage member accounts and perform related tasks.
<p><strong>Job Title: Account Coordinator</strong></p><p><strong>Position Overview:</strong></p><p>The Account Coordinator will work closely with both the sales and account management teams to support the end-to-end client lifecycle, including opportunity creation and finalization in the CRM, assisting with proposal preparation, and processing purchase and change orders. This role requires a strong understanding of administrative tasks in sales operations and the ability to ensure seamless workflow across accounts.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in creating, managing, and closing opportunities within the CRM system.</li><li>Support proposal development, including gathering required documentation and coordinating input from relevant teams.</li><li>Process purchase orders and change orders, ensuring all documentation meets company and client requirements.</li><li>Maintain accurate client and account records; update CRM and internal systems regularly.</li><li>Collaborate cross-functionally with sales, account managers, and other support teams to deliver timely and high-quality client service.</li><li>Monitor the status of active projects and communicate updates to stakeholders as needed.</li><li>Prepare and track various sales documentation, reports, and correspondence.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Demonstrated experience in an administrative, sales support, or account coordination role.</li><li>Strong organizational and communication skills, with an ability to manage multiple tasks and deadlines.</li><li>Familiarity with CRM platforms (e.g., Salesforce, HubSpot, or similar) is preferred.</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) or equivalent productivity tools.</li><li>Attention to detail and problem-solving mindset.</li><li>Ability to work effectively in a fast-paced, team-oriented environment.</li></ul>
<p>We are looking for a dedicated Receptionist to join our team in St. Paul, Minnesota. In this role, you will serve as the first point of contact for visitors and clients, while also providing essential administrative support. Your organizational skills and attention to detail will contribute to the smooth operation of daily tasks.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly, ensuring a positive first impression.</p><p>• Answer and direct incoming phone calls to appropriate departments or individuals.</p><p>• Perform accurate data entry tasks to maintain records and databases.</p><p>• Manage appointment scheduling and coordinate meeting arrangements.</p><p>• Handle incoming and outgoing mail, including sorting and distribution.</p><p>• Maintain a clean and organized reception area.</p><p>• Assist with general administrative tasks as needed to support the team.</p><p>• Provide information and assistance to clients and visitors with a focus on accuracy and thoroughness.</p><p>• Monitor office supplies and coordinate replenishments when necessary.</p>
