<p>We are looking for an experienced Concierge to join our team in Waukesha, Wisconsin, on a contract to hire basis. This role is ideal for someone passionate about delivering exceptional customer service and creating memorable experiences for employees and guests. As a Front Desk Coordinator, you will play a pivotal role in ensuring smooth daily operations, managing lobby areas, and assisting with event setups and breakdowns.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, employees, and guests at the front desk with a welcoming and detail-oriented approach.</p><p>• Coordinate conference room setups, ensuring all arrangements meet client needs.</p><p>• Provide support for event preparation, including setup and breakdown activities.</p><p>• Serve as an information hub for building and campus details to address inquiries effectively.</p><p>• Respond promptly to service requests and communicate with management to resolve building-related issues.</p><p>• Maintain the lobby and front desk areas, ensuring they remain organized and presentable.</p><p>• Address and resolve concerns related to services such as janitorial, mailroom, copier usage, parking, and badging.</p><p>• Collaborate with team members to deliver seamless service and support.</p><p>• Anticipate client needs and proactively address concerns to enhance satisfaction.</p><p>• Perform additional duties as needed to support operational excellence.</p>
We are seeking a dynamic and experienced IT Manager to oversee both our help desk and IT operations teams. This role is critical in ensuring the smooth running of day-to-day IT functions and delivering exceptional support to our organization. The IT Manager will assist the Vice President of IT in implementing and enhancing IT policies and procedures, identify opportunities for improvements, and recommend technological solutions that align with our strategic goals.<br>Team Management: Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and operational performance. Implement and monitor performance metrics for both teams to ensure high levels of customer satisfaction and operational efficiency.<br><br>Policy and Procedure Development: Assist the VP of IT in developing and implementing IT policies and procedures that align with the company’s objectives. Ensure compliance with industry standards, legal regulations, and company policies.<br><br>IT Operations: Manage daily IT operations to ensure system integrity, security, and availability. Oversee network infrastructure, server maintenance, and other core IT services. Lead efforts to improve operational processes and optimize IT resources.<br><br>Help Desk Management: Ensure timely and effective resolution of IT issues and requests. Foster a customer-focused culture within the help desk team to enhance user experience.<br>Strategic Planning and Implementation: Identify opportunities for IT enhancements and optimization. Make recommendations for technology investments that drive business success and improve operational efficiency. Collaborate with stakeholders to prioritize and implement IT projects that support business growth.<br><br>Vendor and Asset Management: Manage relationships with IT vendors to ensure cost-effective purchasing and maintenance of IT equipment and software. Oversee the management and tracking of IT assets, ensuring accuracy and accountability.<br><br>Team Leadership and Development: Provide leadership, mentoring, and development opportunities for the IT operations and help desk teams. Foster a collaborative and innovative team culture to ensure continuous improvement and growth.<br><br>Budget Management: Assist in the preparation and management of the IT budget, ensuring cost-effectiveness and alignment with strategic goals. Analyze and forecast IT costs, providing insights and recommendations to the Vice President of IT.<br><br>Education and Experience:<br>• Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field.<br>• ITIL (Information Technology Infrastructure Library) certification preferred.<br>• Five years of relevant IT support work experience<br>• Three years managing direct reports<br><br>Required Skills/Abilities:<br>• Advanced computer skills. Proficiency in Microsoft Suite (Work, Excel, PowerPoint).<br>• Knowledge of various operating systems, security access, operations security, and database services.<br>• Knowledge and understanding of enterprise, network, systems/endpoint, application and data protection issues and security risks.<br>• Well-developed leadership skills in a matrix organization structure.<br>• Ability to work effectively within a culturally diverse environment.<br>• Ability to understand and lead technical resources.
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a detail-oriented Administrative Assistant to join our team in Brookfield, Wisconsin. This Contract to permanent position offers an excellent opportunity to support our operations while providing top-notch assistance to both internal teams and customers. The ideal candidate will thrive in a collaborative environment and contribute to maintaining our high standards of service and professionalism.<br><br>Responsibilities:<br>• Process loan documentation efficiently, ensuring all required materials are collected and organized in a timely manner.<br>• Serve as a liaison between the company and customers, facilitating clear communication and prompt responses.<br>• Maintain accurate and detailed records of interactions and transactions using company software.<br>• Provide exceptional support to colleagues and customers, focusing on accuracy and responsiveness.<br>• Handle inbound and outbound calls, addressing inquiries and resolving issues professionally.<br>• Manage email correspondence effectively, prioritizing tasks and ensuring timely follow-ups.<br>• Perform data entry tasks with precision, maintaining the integrity of company records.<br>• Utilize Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint, to complete administrative tasks.<br>• Collaborate with team members to uphold a positive and productive work environment.
We are looking for a highly organized and detail-oriented Administrative Assistant to join our team in Elm Grove, Wisconsin. In this Contract-to-permanent position, you'll play a pivotal role in supporting agency operations and ensuring seamless client interactions. If you thrive in a fast-paced environment and enjoy working collaboratively, this role offers an excellent opportunity to grow within a dynamic organization.<br><br>Responsibilities:<br>• Collaborate closely with account executives to provide comprehensive support for agency clients.<br>• Coordinate with insurance carrier underwriters to process new business and renewal accounts efficiently.<br>• Address client inquiries and provide exceptional customer service.<br>• Maintain and update client records in the agency management system, including underwriting, billing, and claims data.<br>• Handle claims submissions to insurance carriers promptly and accurately.<br>• Prepare detailed insurance proposals and summaries for client presentations.<br>• Gain cross-functional knowledge by training on additional product lines within the agency.<br>• Offer general administrative support to various departments as required.<br>• Manage multiple tasks effectively while adhering to deadlines.<br>• Contribute to a team-oriented work environment with strong communication and collaboration skills.
<p>Robert Half is partnering with a financial services firm in the recruiting for an Administrative Assistant to join their team in Lake Geneva, Wisconsin. In this role, you will provide essential administrative support, manage billing processes, and ensure smooth office operations. This position is ideal for someone who excels in organization, thrives in a fast-paced setting, and enjoys working collaboratively in an environment that values attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support to ensure daily office operations run efficiently.</p><p>• Manage billing processes, including preparing, reviewing, and distributing invoices.</p><p>• Maintain accurate records and documentation for client accounts and internal operations.</p><p>• Communicate effectively with clients and team members to address inquiries and resolve issues.</p><p>• Oversee office management tasks such as scheduling meetings, organizing files, and ordering supplies.</p><p>• Utilize billing software to generate statements and ensure timely processing of payments.</p><p>• Assist in drafting and updating administrative policies and procedures.</p><p>• Coordinate with team members to ensure deadlines and project milestones are met.</p><p>• Handle confidential information with a high degree of discretion.</p><p>• Identify opportunities to improve administrative workflows and suggest practical solutions.</p>