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4 results for Help Desk in Michigan City, IN

Help Desk/Desktop Support Analyst

Merrillville, IN
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation. Responsibilities: • Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests. • Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting. • Perform approved security-related user support tasks such as application whitelisting and other routine access control activities. • Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption. • Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency. • Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary. • Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through. • Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures. • Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID. • Manage and update service desk tickets with clear notes, status changes, and timely resolution details.
2026-06-26T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-07-07T00:00:00Z

IT Support Technician

Gary, IN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Gary, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving end-user issues, maintaining reliable local technology operations, and serving as a trusted IT presence on site. The role begins fully onsite and may transition to a hybrid schedule after the first 90 days based on business needs. Responsibilities: • Deliver first-line and second-line support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Maintain desktops, laptops, printers, scanners, and mobile devices to keep workplace technology functioning efficiently across the site. • Investigate connectivity and infrastructure problems involving wired networks, wireless access, and core network services, escalating when needed. • Support Microsoft 365 and Windows 10/11 environments, including user setup, account assistance, and routine system troubleshooting. • Track incidents and service requests through the ticketing process while providing clear updates and dependable customer service. • Keep accurate records for hardware inventory, technical procedures, and local support activity to improve continuity and accountability. • Work closely with plant leadership and other internal stakeholders to help ensure dependable IT operations within an industrial setting. • Take ownership of site-level technology needs and coordinate with broader IT teams on upgrades, implementations, or operational changes when required.
2026-07-01T00:00:00Z

IT Support

Munster, IN
onsite
Temporary / Contract
17.4135 - 20.163 USD / Hourly
We are looking for a detail-oriented IT Support specialist to join a contract assignment, providing high-quality technical assistance in a user-focused environment. This role supports employees during a Microsoft 365 deployment, helping maintain productivity and a positive support experience across the organization. The ideal candidate brings strong desktop support knowledge, communicates effectively with users at every level, and can resolve issues through both remote and onsite assistance when needed. Responsibilities: • Deliver personalized technical support to end users during the Microsoft 365 rollout, ensuring a smooth and efficient experience. • Respond to support requests, diagnose problems, and resolve desktop, software, and application issues in a timely manner. • Troubleshoot technical concerns remotely and travel onsite when necessary to provide hands-on assistance. • Assist users with Microsoft 365 and Office 365 functionality, including identifying and resolving application-related issues. • Install, remove, and configure software while addressing compatibility or performance problems on desktop systems. • Follow documented support procedures and maintain accurate records of incidents, actions taken, and resolutions. • Escalate advanced or unresolved problems to internal IT or desktop support teams for further investigation. • Provide detail-oriented, customer-focused service while supporting staff members, leadership, and executive-level users. • Support workstation setup and maintenance activities, including desktop hardware, imaging, and Windows 10 environments.
2026-07-08T00:00:00Z