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1 result for Help Desk in Michigan City, IN
- Chicago, IL
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk Analyst II to provide dependable technical support for end users in Chicago, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys resolving desktop, application, and access-related issues while delivering a positive support experience. The role focuses on troubleshooting Windows environments, Microsoft 365 tools, and device-related problems in a fast-paced service desk setting.<br><br>Responsibilities:<br>• Provide day-to-day technical assistance for users experiencing issues with laptops, desktops, operating systems, software applications, and connected peripherals.<br>• Diagnose and resolve problems across Windows-based environments, including login access, email functionality, hardware performance, and network-related disruptions.<br>• Support account administration tasks such as password resets, access updates, and directory-based user management through Active Directory and Microsoft Entra.<br>• Assist with device configuration, mobile and endpoint management, and policy support using Microsoft Intune and Microsoft 365 tools.<br>• Respond to and document incidents and service requests in a ticketing platform, ensuring timely follow-up, accurate updates, and proper resolution tracking.<br>• Troubleshoot Outlook, Office 365, and Exchange-related issues affecting communication, mailbox access, and productivity tools.<br>• Deliver clear, patient, and attentive support to users with varying technical skill levels while maintaining a strong customer service mindset.<br>• Escalate complex technical concerns when needed and collaborate with other IT teams to restore service efficiently.<br>• Contribute to support activities tied to telephony or collaboration platforms such as RingCentral when applicable.
- 2026-07-29T00:00:00Z