<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p><strong>Job Summary</strong></p><p>The primary responsibility of the <strong>Practice Director</strong> is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.</p><p> </p><p> <strong>Key Core Competencies:</strong></p><p> </p><p> <strong>Results and Execution (Drive & Operational Execution) </strong></p><ul><li>Drive revenue generating activities/practice group performance.</li><li>Execute operational focus areas.</li><li>Meet productivity standards, individual and staff.</li><li>Effectively manage time, plan and multi-task.</li><li>Make quality decisions.</li></ul><p><strong> </strong></p><p><strong>Infrastructure (Resource Management) </strong></p><ul><li>Reach target performance metrics, individual and staff.</li><li>Attract and source.</li><li>Train, develop and retain staff.</li></ul><p><strong> </strong></p><p><strong>Business Analysis </strong></p><ul><li>Achieve pricing goals.</li><li>Expert knowledge of practice group.</li><li>Quickly recognize and act upon business trends on daily/weekly basis.</li></ul><p><strong> </strong></p><p><strong>Communication/Collaboration</strong></p><ul><li>Effective communication (feedback, difficult messages and expectations)</li><li>Promote a culture of collaboration.</li><li>Motivate, inspire and lead by example.</li><li>Provide recognition and celebrate successes.</li><li>Manage change efforts.</li><li>Facilitate resolution with internal staff, clients and candidates.</li><li>Conduct effective meetings.</li></ul><p><strong> </strong></p><p><strong>Customer Focus</strong></p><ul><li>Lead customer retention and expansion strategy.</li><li>Build customer loyalty by providing superior service.</li></ul><p><strong> </strong></p><p><strong>Leadership Approach</strong></p><ul><li>Leads with character, builds trust, respect and credibility through actions and behaviors.</li><li>Promote and support an inclusive work environment.</li><li>Aware of and accepts responsibility for own actions and behaviors.</li><li>Create a positive, collaborative team culture.</li><li>Strives to understand and support others.</li><li>Follow through on commitments.</li><li>Treats others fairly and consistently.</li></ul><p><br></p><p> <strong>Business and HR Responsibilities:</strong></p><ul><li>Business generation, revenue and pricing goals: Based on location.</li><li>Total Headcount: up to 4 including practice director.</li></ul><p><br></p><p><br></p>
<p>Employee Relations Manager</p><p><strong>Department:</strong> Human Resources</p><p><br></p><p>This position serves as a key resource for addressing complex workplace issues and ensuring fair and consistent employment practices. The Employee Relations Manager provides guidance on sensitive matters such as investigations, policy interpretation, and employee coaching. The ideal candidate is both strategic and hands-on, capable of navigating challenging situations while helping to cultivate a respectful, compliant, and performance-oriented work environment.</p><p>What You’ll Do</p><p><strong>Issue Resolution & Investigations</strong></p><ul><li>Manage the full lifecycle of employee relations cases, including concerns related to conduct, performance, and policy adherence.</li><li>Collaborate with HR partners and legal advisors to ensure outcomes align with organizational standards and employment regulations.</li><li>Maintain accurate records of investigations and conclusions while upholding confidentiality.</li></ul><p><strong>Policy & Risk Management</strong></p><ul><li>Apply employment policies and labor laws across multiple jurisdictions.</li><li>Track legislative developments and recommend policy refinements or communication plans when needed.</li><li>Support the development of frameworks that reduce organizational risk and promote employee well-being.</li></ul><p><strong>Coaching & Advisory Support</strong></p><ul><li>Advise leaders on corrective action, performance conversations, and separation processes.</li><li>Mentor managers and employees to navigate workplace challenges constructively.</li><li>Create and facilitate training focused on conflict resolution, respectful communication, and leadership accountability.</li></ul><p><strong>Culture & Engagement Support</strong></p><ul><li>Partner cross-functionally to drive initiatives that strengthen trust, inclusion, and accountability.</li><li>Analyze trends in workforce behavior and provide recommendations to inform strategic decisions.</li><li>Contribute to ongoing improvements in HR processes and reporting related to employee relations.</li></ul><p> </p>
We are looking for an experienced HR Generalist to join our team in Sunny Isles Beach, Florida. In this long-term contract position, you will play a pivotal role in managing core human resources functions, ensuring compliance with employment laws, and fostering a positive workplace environment. This role offers the opportunity to contribute to both strategic HR initiatives and day-to-day operations.<br><br>Responsibilities:<br>• Manage the entire recruitment process, including job postings, candidate screening, interviews, and onboarding for new team members.<br>• Administer employee benefits programs, handling enrollments, updates, and ensuring regulatory compliance.<br>• Maintain and update employee records while ensuring adherence to employment laws and organizational policies.<br>• Support payroll functions by reviewing timesheets, verifying data, and addressing any discrepancies.<br>• Address employee relations concerns, offering guidance to managers and facilitating conflict resolution when necessary.<br>• Conduct comprehensive orientation and training programs to enhance employee engagement and compliance.<br>• Collaborate with leadership to develop and implement HR policies, procedures, and best practices.<br>• Monitor HR metrics and prepare reports to inform strategic workforce planning and decision-making.<br>• Assist with performance management processes, including evaluations, promotions, and disciplinary actions.<br>• Ensure compliance with federal, state, and local employment regulations, as well as organizational requirements.
<p>We are seeking a Sr. Internal Auditor to join our team in Coconut Grove, Florida. As a Sr. Internal Auditor, you will be tasked with a variety of responsibilities relating to our accounting and auditing processes. This includes the use and understanding of various software systems and other related tools, with a focus on ensuring the accuracy and efficiency of our business operations.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Utilize Accounting Software Systems to manage and process financial data</p><p><br></p><p>• Develop and implement Audit Programs to ensure compliance with financial regulations</p><p><br></p><p>• Analyze and optimize Business Systems for increased efficiency and accuracy</p><p><br></p><p>• Apply the principles of CobiT in the management of IT resources within the organization</p><p><br></p><p>• Use CRM systems to manage and analyze customer interactions and data</p><p><br></p><p>• Oversee Accounting Functions including financial transactions and reporting</p><p><br></p><p>• Present Audit Findings to relevant stakeholders and make recommendations for improvements</p><p><br></p><p>• Plan and execute Auditing processes based on organizational requirements</p><p><br></p><p>• Develop and implement Audit Plans to guide the auditing process</p><p><br></p><p>• Serve as a liaison to the Audit Committee, providing them with relevant audit findings and recommendations.</p>
<p>This position is based out of our headquarters located in Miami, FL and requires travel to special events as needed (approximately 30%).</p><p><br></p><p>Roles & Responsibilities</p><p><br></p><p>Brand Strategy & Marketing Execution (60%)</p><p>Lead the development and execution of brand strategies and go-to-market plans that excite consumers and energize sales teams</p><p>Build and maintain a brand activity calendar, product release schedule, and manage budgets accordingly</p><p>Drive product development from ideation to shelf — including positioning, packaging, timelines, storytelling, and cross-functional execution</p><p><br></p><p>Business & Brand Performance (20%)</p><p>Monitor and report on brand performance, financial KPIs, and consumer engagement metrics</p><p>Manage brand P& Ls and collaborate with Sales, Supply Chain, and Business Intelligence on forecasting, ROI analysis, and demand planning</p><p>Recommend budget revisions, resource allocation, and optimization strategies based on performance and business needs</p><p><br></p><p>Promotional & Event Activation (10%)</p><p>Execute marketing communications including digital campaigns, print, social, TV/radio, signage, event collateral, and point-of-sale materials</p><p>Support and attend key industry events to maximize brand exposure and connect with core consumers</p><p>Coordinate all brand presence at events including planning, setup, and live activation</p><p><br></p><p>Consumer & Market Insights (10%)</p><p><br></p><p>Stay on top of industry trends, consumer behaviors, and competitive activity</p><p>Conduct regular market visits and leverage internal and external data sources (SAP, Power BI, etc.) to inform brand strategy</p><p>Partner with other brand managers to share intelligence and uncover white space opportunities</p><p><br></p><p>Skills & Abilities</p><p>Ability to lead inter-departmental teams to achieve brand objectives</p><p>Strategic thinking and analytical capability</p><p>Ability to multitask and prioritize in a deadline-driven environment</p><p>Ability to work in teams or on an individual basis</p><p>Demonstrated ability to produce creative ideas and elicit creative ideas from others</p><p>Understanding of the full marketing mix</p><p>Ability to communicate effectively to all levels of staff</p><p>Proficiency with Microsoft Office products, SAP, and data reporting software such as Power BI</p><p>Knowledge of budget and financial reporting, providing analytics</p><p>Strong strategic thinker with creative flair and business acumen</p><p>Excellent communicator with experience influencing across departments</p><p>Highly organized, deadline-driven, and comfortable working in fast-paced, entrepreneurial environments</p><p>Proficiency in Microsoft Office, SAP, and data tools like Power BI</p><p><br></p><p>Requirements</p><p><br></p><p>3+ years of brand management or consumer product marketing experience</p><p><br></p><p>Must be comfortable working in a smoking environment</p><p><br></p><p>Experience in tobacco, spirits, luxury, or lifestyle categories preferred</p><p><br></p><p>Spanish language proficiency a plus</p>
<p>We are in search of an Event Manager to join our team in the Events/Exhibitions industry based in Miami, Florida. As an Event Manager, you will be responsible for overseeing and executing various brand and corporate event programs. Your role will involve handling a vast array of events, including brand launches, PR stunts, corporate conferences, trade shows, and more. You will be working in a fast-paced environment, managing production staff, and interacting directly with clients.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the execution of different event programs, ensuring timely and accurate delivery</p><p>• Coordinate with both internal and external teams to meet deadlines and deliverables</p><p>• Translate creative concepts into concrete project plans and deliverables</p><p>• Manage onsite teams to ensure smooth installation and execution of events</p><p>• Handle event budgets of varying scales, ensuring efficient allocation and utilization of resources</p><p>• Travel as required for the production and execution of events across the country</p><p>• Manage multiple event programs simultaneously, each at different stages of planning and execution</p><p>• Communicate effectively with third-party suppliers to ensure alignment with team and client visions</p><p>• Utilize Project Management Tools proficiently for efficient event planning and execution</p><p>• Cultivate and maintain relationships with vendors, and seek out new potential partnerships</p><p>• Use your skills in Event Management and Event Production to create memorable experiences for our clients and their audiences.</p><p><br></p>
<p>We’re seeking a compassionate and organized Client Services Representative. This role is ideal for someone who enjoys helping others and can guide clients through available programs, resources, and services with care and professionalism.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Serve as the main point of contact for clients seeking assistance or information on available programs</li><li>Conduct intake interviews and assess client needs to determine eligibility for services</li><li>Provide referrals to community resources and coordinate follow-up support</li><li>Maintain accurate client records and case documentation</li><li>Collaborate with staff and community partners to ensure seamless service delivery</li><li>Assist with outreach and community engagement initiatives</li></ul>
<p>Area: 33166- Medley, Florida - Must be able to work onsite</p><p>HR Generalist </p><p>Monday -Friday 8-5</p><p>$22 Temp / $25 perm </p><p><br></p><p>The HR Generalist is primarily responsible for overseeing, organizing, applying, and maintaining all HR policies and company guidelines and making sure they adhere to standards and laws initiated by authorities. The HR generalist also provides advice and counsel in areas of Human Resources including benefits, labor relations, employment law, health and safety, workers’ compensation, organizational development, performance management, training, and recruiting. For this role to be successful, the ideal person for this position would demonstrate close attention to detail and the careful observance of applicable company policies and procedures. As a member of the Human Resources team, this person also requires a high level of integrity and confidentiality. </p><p><br></p><p>ESSENTIAL JOB FUNCTIONS:</p><p><br></p><p>• Provides support in functional areas of Human Resources including but not limited to recruitment and onboarding, personnel records, employee and/or labor relations, job evaluation, benefits administration, organization development, training and special projects. </p><p>• Communicate when an employee for certain clients is hired in order to maintain compliance. </p><p>• Complete and maintain employee profiles with correct information pertaining to the employee’s personal data, statuses, compensation, and company-level organization. </p><p>• Process status changes to employee profiles, including, but not limited to: terminations, exempt/non-exempt status, full time vs part time status, benefit group assignment, and supervisor changes </p><p>• Help determine best practices and improvements in the recruitment and onboarding process. </p><p>• Maintaining physical and digital files for employees and their documents, benefits, and attendance records </p><p>• Assist with and ensure the timely delivery of all onboarding and process hire materials to guarantee a prompt start date for all new employees. </p><p>• Assist with other administrative tasks as needed (indeed but not limited to copying, making inquiry calls, scanning, filing, etc.) </p><p>• Other duties/projects as assigned.</p><p><br></p><p><br></p><p>JOB REQUIREMENTS</p><p><br></p><p>Required Skills: </p><p><br></p><p>• The successful candidate will possess a minimum of 4 years of professional experience. </p><p>• Must be Bilingual (English & Spanish).</p><p><br></p><p>• Knowledge of UKG HRIS systems.</p><p>• Excellent written and verbal communication skills.</p><p>• Excellent organizational and time management skills. </p><p>• Close attention to detail for precise data entry. </p><p>• Ability to work in a fast-paced environment. </p><p>• Experience with Microsoft Office products. </p><p>• Ability to work on continuous improvement. </p><p>• Proactive attitude that shows anticipatory demeanor. </p><p>• Reliable transportation. </p><p>• Schedule flexibility - While our office hours are 8am-5pm, we may require different hours to be covered.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072</p>
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
<p>We are seeking a detail-oriented and highly organized Construction Administrator to join our team in Deerfield Beach, Florida. The ideal candidate will serve as a vital link between project managers, field teams, and leadership, ensuring the seamless execution of administrative tasks throughout the construction project lifecycle. This role offers an excellent opportunity for a proactive professional to contribute to the success of a variety of construction projects while honing administration and communication skills.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Project Documentation Management:</p><p><br></p><p>Maintain and organize construction project files, contracts, change orders, invoices, and other essential documents.</p><p>Ensure compliance with company standards and procedures regarding document control.</p><p><br></p><p>Administrative Coordination:</p><p><br></p><p>Support project managers and field teams by scheduling meetings, handling correspondence, and tracking deadlines.</p><p>Prepare and distribute project status reports, budgets, and schedules as needed.</p><p><br></p><p>Permit and Compliance Tracking:</p><p><br></p><p>Assist with obtaining necessary permits for construction projects and ensure ongoing compliance with local regulations.</p><p>Track expiration dates and facilitate renewals for all necessary licenses and certifications.</p><p><br></p><p>Vendor and Contractor Support:</p><p><br></p><p>Act as a liaison between vendors and contractors to process invoices, coordinate deliverables, and confirm scheduling.</p><p>Monitor subcontractor compliance with insurance, safety, and contractual obligations.</p><p><br></p><p>Procurement and Inventory Oversight:</p><p><br></p><p>Coordinate material orders and deliveries to construction sites.</p><p>Assist with managing inventory to ensure availability of necessary tools and resources for projects.</p><p><br></p><p>Financial Administration:</p><p><br></p><p>Process invoices, verify accuracy, and maintain records for smooth accounting workflows.</p><p>Track project budgets and expenses, providing regular updates to stakeholders.</p><p><br></p><p>Customer and Stakeholder Communication:</p><p><br></p><p>Respond to stakeholder inquiries and provide status updates regarding project progress and concerns.</p><p>Collaborate with clients, vendors, and internal teams to ensure clear communication and expectations alignment.</p><p>Software Utilization:</p><p><br></p><p>Utilize construction management software (e.g., Procore, Buildertrend, CMiC) for project tracking and coordination.</p><p>Master tools like Microsoft Office and Google Workspace for administrative tasks and reporting.</p><p><br></p>
We are looking for an experienced Director of Marketing to lead brand strategy initiatives and enhance our presence in the market. This role is based in Miami, Florida, and will focus on driving consumer engagement, developing impactful campaigns, and ensuring consistency across all marketing channels. The ideal candidate will bring creativity, strategic thinking, and leadership to elevate the brand's position in the competitive food and beverage industry.<br><br>Responsibilities:<br>• Develop and execute a comprehensive brand strategy to strengthen market position and achieve business objectives.<br>• Conduct in-depth market research to identify emerging consumer trends, monitor competitors, and pinpoint opportunities for growth.<br>• Design and implement marketing campaigns across digital, print, and retail channels to boost brand awareness and drive sales.<br>• Collaborate closely with product development teams to ensure new products align with brand identity and consumer expectations.<br>• Optimize the marketing budget by allocating resources effectively and ensuring maximum impact.<br>• Partner with cross-functional teams, including sales, operations, and creative, to deliver cohesive and impactful brand messaging.<br>• Track and analyze the performance of marketing initiatives, using key metrics to refine strategies and improve results.<br>• Uphold brand consistency by maintaining adherence to established guidelines and ensuring all communications reflect the brand’s integrity.
<p>We are looking for an experienced BILINGUAL (Spanish) HR Generalist to join our team in Medley, Florida. In this long-term contract role, you will serve as a strategic partner to senior leadership, aligning HR strategies with organizational goals. This position offers the opportunity to drive key initiatives, foster a positive workplace culture, and contribute to the growth and success of the organization.</p><p><br></p><p><strong><em><u>**MUST BE 100% FLUENT IN BOTH ENGLISH AND SPANISH**</u></em></strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a strategic advisor to senior leadership, ensuring HR initiatives align with organizational objectives.</p><p>• Promote a workplace culture based on core values such as safety, trust, respect, accountability, collaboration, and innovation.</p><p>• Provide coaching and mentorship to managers and employees to support growth and organizational success.</p><p>• Lead succession planning efforts to build and maintain a strong talent pipeline for future needs.</p><p>• Analyze HR metrics and provide actionable insights to enhance the effectiveness of HR strategies.</p><p>• Partner with Talent Acquisition to support recruitment efforts and attract top talent.</p><p>• Apply process improvement methodologies to optimize HR processes and ensure alignment with business goals.</p><p>• Manage and contribute to special projects that drive continuous improvement and organizational initiatives.</p><p>• Support organizational change initiatives by implementing strategies that yield measurable results.</p>
We are looking for a highly skilled Sr. Treasury Consultant to join our team on a contract basis in Ft. Lauderdale, Florida. In this role, you will focus on optimizing cash management processes, preparing detailed financial forecasts, and ensuring compliance with banking and financial regulations. As part of the Treasury team, you will play a critical role in supporting corporate financial initiatives and providing valuable insights to drive decision-making.<br><br>Responsibilities:<br>• Oversee daily cash positioning and funding requirements to maximize the efficient use of financial resources.<br>• Prepare and analyze 13-week cash flow forecasts, ensuring alignment with budget and financial benchmarks.<br>• Execute wire transfers with appropriate documentation and approvals for payment processing.<br>• Evaluate monthly banking fees and identify opportunities for cost savings and process improvements.<br>• Manage the opening, closing, and maintenance of bank accounts and update account signatories as needed.<br>• Maintain detailed records of debt and hedge agreements to ensure accurate reporting and compliance.<br>• Create and deliver comprehensive Treasury reporting packages, including liquidity positions and cash forecasts.<br>• Assist with the preparation of weekly, monthly, and quarterly debt covenant compliance reports.<br>• Develop and implement treasury policies and procedures to enhance operational efficiency.<br>• Collaborate with Finance and Accounting teams to support strategic projects and ensure adherence to regulatory guidelines.
