We are looking for a highly skilled Human Resources Manager to join our team in Boca Raton, Florida. In this role, you will focus on employee relations, compliance, and performance management, ensuring alignment with company policies and employment laws. This is a long-term contract position with an initial duration of nine months, with the potential for extension to twelve months. The position operates on a hybrid schedule, requiring three days onsite per week.<br><br>Responsibilities:<br>• Conduct thorough and confidential investigations into employee concerns, including harassment, discrimination, and policy violations.<br>• Provide expert guidance to leadership on employee relations matters, ensuring fair and consistent treatment of all employees.<br>• Facilitate employee terminations, including drafting necessary documentation and leading related meetings.<br>• Manage the medical accommodation process, collaborating with HR and medical professionals to balance employee needs with business objectives.<br>• Partner with legal counsel and HR Business Partners to address complex employee relations issues and mitigate organizational risks.<br>• Develop and deliver employee relations training programs in collaboration with the Learning department.<br>• Resolve grievances and participate in union-related activities, such as arbitrations and collective bargaining.<br>• Maintain accurate and detailed documentation of employee actions, investigations, and outcomes for compliance and reporting purposes.<br>• Lead or contribute to special HR projects, ensuring timely execution and effective results.<br>• Promote a culture of performance and engagement through coaching and performance improvement initiatives.
<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p><strong>Job Summary</strong></p><p>The primary responsibility of the <strong>Practice Director</strong> is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.</p><p> </p><p> <strong>Key Core Competencies:</strong></p><p> </p><p> <strong>Results and Execution (Drive & Operational Execution) </strong></p><ul><li>Drive revenue generating activities/practice group performance.</li><li>Execute operational focus areas.</li><li>Meet productivity standards, individual and staff.</li><li>Effectively manage time, plan and multi-task.</li><li>Make quality decisions.</li></ul><p><strong> </strong></p><p><strong>Infrastructure (Resource Management) </strong></p><ul><li>Reach target performance metrics, individual and staff.</li><li>Attract and source.</li><li>Train, develop and retain staff.</li></ul><p><strong> </strong></p><p><strong>Business Analysis </strong></p><ul><li>Achieve pricing goals.</li><li>Expert knowledge of practice group.</li><li>Quickly recognize and act upon business trends on daily/weekly basis.</li></ul><p><strong> </strong></p><p><strong>Communication/Collaboration</strong></p><ul><li>Effective communication (feedback, difficult messages and expectations)</li><li>Promote a culture of collaboration.</li><li>Motivate, inspire and lead by example.</li><li>Provide recognition and celebrate successes.</li><li>Manage change efforts.</li><li>Facilitate resolution with internal staff, clients and candidates.</li><li>Conduct effective meetings.</li></ul><p><strong> </strong></p><p><strong>Customer Focus</strong></p><ul><li>Lead customer retention and expansion strategy.</li><li>Build customer loyalty by providing superior service.</li></ul><p><strong> </strong></p><p><strong>Leadership Approach</strong></p><ul><li>Leads with character, builds trust, respect and credibility through actions and behaviors.</li><li>Promote and support an inclusive work environment.</li><li>Aware of and accepts responsibility for own actions and behaviors.</li><li>Create a positive, collaborative team culture.</li><li>Strives to understand and support others.</li><li>Follow through on commitments.</li><li>Treats others fairly and consistently.</li></ul><p><br></p><p> <strong>Business and HR Responsibilities:</strong></p><ul><li>Business generation, revenue and pricing goals: Based on location.</li><li>Total Headcount: up to 4 including practice director.</li></ul><p><br></p><p><br></p>
<p>Employee Relations Manager</p><p><strong>Department:</strong> Human Resources</p><p><br></p><p>This position serves as a key resource for addressing complex workplace issues and ensuring fair and consistent employment practices. The Employee Relations Manager provides guidance on sensitive matters such as investigations, policy interpretation, and employee coaching. The ideal candidate is both strategic and hands-on, capable of navigating challenging situations while helping to cultivate a respectful, compliant, and performance-oriented work environment.</p><p>What You’ll Do</p><p><strong>Issue Resolution & Investigations</strong></p><ul><li>Manage the full lifecycle of employee relations cases, including concerns related to conduct, performance, and policy adherence.</li><li>Collaborate with HR partners and legal advisors to ensure outcomes align with organizational standards and employment regulations.</li><li>Maintain accurate records of investigations and conclusions while upholding confidentiality.</li></ul><p><strong>Policy & Risk Management</strong></p><ul><li>Apply employment policies and labor laws across multiple jurisdictions.</li><li>Track legislative developments and recommend policy refinements or communication plans when needed.</li><li>Support the development of frameworks that reduce organizational risk and promote employee well-being.</li></ul><p><strong>Coaching & Advisory Support</strong></p><ul><li>Advise leaders on corrective action, performance conversations, and separation processes.</li><li>Mentor managers and employees to navigate workplace challenges constructively.</li><li>Create and facilitate training focused on conflict resolution, respectful communication, and leadership accountability.</li></ul><p><strong>Culture & Engagement Support</strong></p><ul><li>Partner cross-functionally to drive initiatives that strengthen trust, inclusion, and accountability.</li><li>Analyze trends in workforce behavior and provide recommendations to inform strategic decisions.</li><li>Contribute to ongoing improvements in HR processes and reporting related to employee relations.</li></ul><p> </p>
<p>We are seeking a Sr. Internal Auditor to join our team in Coconut Grove, Florida. As a Sr. Internal Auditor, you will be tasked with a variety of responsibilities relating to our accounting and auditing processes. This includes the use and understanding of various software systems and other related tools, with a focus on ensuring the accuracy and efficiency of our business operations.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Utilize Accounting Software Systems to manage and process financial data</p><p><br></p><p>• Develop and implement Audit Programs to ensure compliance with financial regulations</p><p><br></p><p>• Analyze and optimize Business Systems for increased efficiency and accuracy</p><p><br></p><p>• Apply the principles of CobiT in the management of IT resources within the organization</p><p><br></p><p>• Use CRM systems to manage and analyze customer interactions and data</p><p><br></p><p>• Oversee Accounting Functions including financial transactions and reporting</p><p><br></p><p>• Present Audit Findings to relevant stakeholders and make recommendations for improvements</p><p><br></p><p>• Plan and execute Auditing processes based on organizational requirements</p><p><br></p><p>• Develop and implement Audit Plans to guide the auditing process</p><p><br></p><p>• Serve as a liaison to the Audit Committee, providing them with relevant audit findings and recommendations.</p>
<p>This position is based out of our headquarters located in Miami, FL and requires travel to special events as needed (approximately 30%).</p><p><br></p><p>Roles & Responsibilities</p><p><br></p><p>Brand Strategy & Marketing Execution (60%)</p><p>Lead the development and execution of brand strategies and go-to-market plans that excite consumers and energize sales teams</p><p>Build and maintain a brand activity calendar, product release schedule, and manage budgets accordingly</p><p>Drive product development from ideation to shelf — including positioning, packaging, timelines, storytelling, and cross-functional execution</p><p><br></p><p>Business & Brand Performance (20%)</p><p>Monitor and report on brand performance, financial KPIs, and consumer engagement metrics</p><p>Manage brand P& Ls and collaborate with Sales, Supply Chain, and Business Intelligence on forecasting, ROI analysis, and demand planning</p><p>Recommend budget revisions, resource allocation, and optimization strategies based on performance and business needs</p><p><br></p><p>Promotional & Event Activation (10%)</p><p>Execute marketing communications including digital campaigns, print, social, TV/radio, signage, event collateral, and point-of-sale materials</p><p>Support and attend key industry events to maximize brand exposure and connect with core consumers</p><p>Coordinate all brand presence at events including planning, setup, and live activation</p><p><br></p><p>Consumer & Market Insights (10%)</p><p><br></p><p>Stay on top of industry trends, consumer behaviors, and competitive activity</p><p>Conduct regular market visits and leverage internal and external data sources (SAP, Power BI, etc.) to inform brand strategy</p><p>Partner with other brand managers to share intelligence and uncover white space opportunities</p><p><br></p><p>Skills & Abilities</p><p>Ability to lead inter-departmental teams to achieve brand objectives</p><p>Strategic thinking and analytical capability</p><p>Ability to multitask and prioritize in a deadline-driven environment</p><p>Ability to work in teams or on an individual basis</p><p>Demonstrated ability to produce creative ideas and elicit creative ideas from others</p><p>Understanding of the full marketing mix</p><p>Ability to communicate effectively to all levels of staff</p><p>Proficiency with Microsoft Office products, SAP, and data reporting software such as Power BI</p><p>Knowledge of budget and financial reporting, providing analytics</p><p>Strong strategic thinker with creative flair and business acumen</p><p>Excellent communicator with experience influencing across departments</p><p>Highly organized, deadline-driven, and comfortable working in fast-paced, entrepreneurial environments</p><p>Proficiency in Microsoft Office, SAP, and data tools like Power BI</p><p><br></p><p>Requirements</p><p><br></p><p>3+ years of brand management or consumer product marketing experience</p><p><br></p><p>Must be comfortable working in a smoking environment</p><p><br></p><p>Experience in tobacco, spirits, luxury, or lifestyle categories preferred</p><p><br></p><p>Spanish language proficiency a plus</p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p> The HR Generalist plays a key role in supporting all aspects of talent acquisition, employee relations, and HR program administration. This position partners closely with leadership to deliver a positive employee experience, ensure compliance with company policies, and promote a culture of engagement and development.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a subject matter expert on recruiting trends, policies, and best practices in the market.</li><li>Partner with hiring managers to create accurate and engaging job postings for open positions.</li><li>Source candidates through both active and passive channels and conduct interviews for all prospective candidates.</li><li>Manage the full hiring process and maintain data integrity within the applicant tracking system (ATS).</li><li>Stay current with market trends, particularly within the financial industry, and recommend process improvements.</li><li>Oversee and coordinate the onboarding process to ensure seamless integration of new hires.</li><li>Partner with external vendors to maintain mutually beneficial relationships.</li><li>Collaborate with regional offices to ensure consistent standards for candidate care and talent acquisition.</li><li>Support Talent Management programs, including training, performance reviews, and employee engagement.</li><li>Administer the Training Program and Performance Review Process, ensuring timely completion and follow-up.</li><li>Assist in the administration of immigration procedures for employees as needed.</li><li>Collaborate on recognition and engagement programs that promote employee satisfaction and retention.</li><li>Generate and analyze Talent Management reports to support business decisions.</li><li>Perform other related duties and projects as assigned.</li></ul><p><br></p>
<p>We are in search of an Event Manager to join our team in the Events/Exhibitions industry based in Miami, Florida. As an Event Manager, you will be responsible for overseeing and executing various brand and corporate event programs. Your role will involve handling a vast array of events, including brand launches, PR stunts, corporate conferences, trade shows, and more. You will be working in a fast-paced environment, managing production staff, and interacting directly with clients.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the execution of different event programs, ensuring timely and accurate delivery</p><p>• Coordinate with both internal and external teams to meet deadlines and deliverables</p><p>• Translate creative concepts into concrete project plans and deliverables</p><p>• Manage onsite teams to ensure smooth installation and execution of events</p><p>• Handle event budgets of varying scales, ensuring efficient allocation and utilization of resources</p><p>• Travel as required for the production and execution of events across the country</p><p>• Manage multiple event programs simultaneously, each at different stages of planning and execution</p><p>• Communicate effectively with third-party suppliers to ensure alignment with team and client visions</p><p>• Utilize Project Management Tools proficiently for efficient event planning and execution</p><p>• Cultivate and maintain relationships with vendors, and seek out new potential partnerships</p><p>• Use your skills in Event Management and Event Production to create memorable experiences for our clients and their audiences.</p><p><br></p>
<p>We’re seeking a compassionate and organized Client Services Representative. This role is ideal for someone who enjoys helping others and can guide clients through available programs, resources, and services with care and professionalism.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Serve as the main point of contact for clients seeking assistance or information on available programs</li><li>Conduct intake interviews and assess client needs to determine eligibility for services</li><li>Provide referrals to community resources and coordinate follow-up support</li><li>Maintain accurate client records and case documentation</li><li>Collaborate with staff and community partners to ensure seamless service delivery</li><li>Assist with outreach and community engagement initiatives</li></ul>
<p>Area: 33166- Medley, Florida - Must be able to work onsite</p><p>HR Generalist </p><p>Monday -Friday 8-5</p><p>$22 Temp / $25 perm </p><p><br></p><p>The HR Generalist is primarily responsible for overseeing, organizing, applying, and maintaining all HR policies and company guidelines and making sure they adhere to standards and laws initiated by authorities. The HR generalist also provides advice and counsel in areas of Human Resources including benefits, labor relations, employment law, health and safety, workers’ compensation, organizational development, performance management, training, and recruiting. For this role to be successful, the ideal person for this position would demonstrate close attention to detail and the careful observance of applicable company policies and procedures. As a member of the Human Resources team, this person also requires a high level of integrity and confidentiality. </p><p><br></p><p>ESSENTIAL JOB FUNCTIONS:</p><p><br></p><p>• Provides support in functional areas of Human Resources including but not limited to recruitment and onboarding, personnel records, employee and/or labor relations, job evaluation, benefits administration, organization development, training and special projects. </p><p>• Communicate when an employee for certain clients is hired in order to maintain compliance. </p><p>• Complete and maintain employee profiles with correct information pertaining to the employee’s personal data, statuses, compensation, and company-level organization. </p><p>• Process status changes to employee profiles, including, but not limited to: terminations, exempt/non-exempt status, full time vs part time status, benefit group assignment, and supervisor changes </p><p>• Help determine best practices and improvements in the recruitment and onboarding process. </p><p>• Maintaining physical and digital files for employees and their documents, benefits, and attendance records </p><p>• Assist with and ensure the timely delivery of all onboarding and process hire materials to guarantee a prompt start date for all new employees. </p><p>• Assist with other administrative tasks as needed (indeed but not limited to copying, making inquiry calls, scanning, filing, etc.) </p><p>• Other duties/projects as assigned.</p><p><br></p><p><br></p><p>JOB REQUIREMENTS</p><p><br></p><p>Required Skills: </p><p><br></p><p>• The successful candidate will possess a minimum of 4 years of professional experience. </p><p>• Must be Bilingual (English & Spanish).</p><p><br></p><p>• Knowledge of UKG HRIS systems.</p><p>• Excellent written and verbal communication skills.</p><p>• Excellent organizational and time management skills. </p><p>• Close attention to detail for precise data entry. </p><p>• Ability to work in a fast-paced environment. </p><p>• Experience with Microsoft Office products. </p><p>• Ability to work on continuous improvement. </p><p>• Proactive attitude that shows anticipatory demeanor. </p><p>• Reliable transportation. </p><p>• Schedule flexibility - While our office hours are 8am-5pm, we may require different hours to be covered.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072</p>
