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6 results for Help Desk Technician Ii in Miami, FL

Pembroke Pines, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.Key Responsibilities:<ul><li>Provide help desk support for hardware, software, and user access issues</li><li>Perform Active Directory password resets and basic account administration</li><li>Support users with Office 365 applications, including Outlook, Teams, and related tools</li><li>Troubleshoot and resolve issues in Windows 10 environments</li><li>Deliver remote support to end users via phone, email, and chat</li><li>Document support requests, resolutions, and escalations in the ticketing system</li><li>Escalate more complex technical issues to the appropriate IT teams as needed</li><li>Maintain strong communication with users throughout the support process</li></ul>
2026-06-26T00:00:00Z

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are hiring a Help Desk Technician to provide technical support to end users in a fast-paced environment.Responsibilities:<ul><li>Provide support to users via phone, email, and chat</li><li>Troubleshoot hardware, software, and Windows-related issues</li><li>Perform Active Directory account maintenance and password resets</li><li>Track and resolve support requests through the ticketing system</li><li>Use Remote Desktop to assist users with technical issues</li><li>Escalate more complex issues when needed</li></ul>
2026-06-17T00:00:00Z

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-07-01T00:00:00Z

Miami, FL
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support. Responsibilities: • Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment. • Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes. • Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications. • Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket. • Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations. • Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.
2026-06-09T00:00:00Z

Fort Lauderdale, FL
onsite
Temporary / Contract
20 - 26 USD / Hourly
We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Active Directory user administration, and assisting with Microsoft Office 365-related requests.Key Responsibilities:<ul><li>Provide desktop support for laptops, desktops, printers, and mobile devices.</li><li>Troubleshoot Windows operating system, software, and connectivity issues.</li><li>Create, modify, and disable user accounts in Active Directory.</li><li>Support Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint.</li><li>Install, configure, and upgrade computer hardware and software.</li><li>Respond to help desk tickets and resolve technical issues in a timely manner.</li><li>Set up new user workstations and assist with onboarding activities.</li><li>Document technical issues, resolutions, and support procedures.</li><li>Escalate complex issues to higher-level IT teams when needed.</li></ul>
2026-06-23T00:00:00Z

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Support SpecialistWe are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.Responsibilities<ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul>
2026-07-01T00:00:00Z