<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
<p>We are looking for a detail-oriented Payroll Specialist to join our team in Memphis, Tennessee. This role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering exceptional client support. If you excel at managing payroll operations, embrace new technology, and value collaboration, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage full-cycle payroll for employees across multiple states, ensuring accuracy and compliance.</p><p>• Troubleshoot and resolve payroll-related issues, including software and cloud-based platform challenges.</p><p>• Collaborate with HR and talent acquisition teams to streamline payroll and benefits management.</p><p>• Maintain up-to-date knowledge of payroll regulations and ensure adherence to industry standards.</p><p>• Provide exceptional customer service by addressing client inquiries with empathy and professionalism.</p><p>• Utilize ADP Workforce Now or similar platforms to manage payroll functions efficiently.</p><p>• Support performance management initiatives by aligning payroll processes with organizational goals.</p><p>• Identify opportunities for process improvement and implement solutions to enhance payroll operations.</p><p>• Prepare payroll reports and provide insights to support business decision-making.</p>
